Annexure

Questionnaire

Personal Details.

1.

Name

__________________________________________

2.

Age-: a) Below 20 years c) 40 60 years

3. Sex -:

b) 20 40 years d) above 60 years

a) Male

b) Female

4.

Marital Status -:
a)

Married

b) Single

5.

Occupation-: a) Student c) Business b) Service d) Others ______

6.

Annual Income a) b) c) Below Rs 2, 00,000 p.a. Between Rs 2, 00,000 & 5, 00,000 Above 5, 00,000

7.

Contact Number/Email

___________________________________

8. Your criteria for choosing a particular bank: (Please tick the appropriate box, 1- lowest 2 -low 3- average 4 high and 5 the highest) Rating Scale Features 1. Location 2. Ambience 3. Timings 4. Products Offered 5. Clarity of Information 6. Service 1 2 3 4 5

9.

Rate the following banks on a scale of 1 to 5 of satisfaction level. (Please tick the appropriate box, 1 being the lowest and 5 the highest)

Rating Scale Bank 1 2 3 4 5

1.Standard Chartered

2. HSBC

3.ABN Amro

4. BARCLAYS

10. Any other facilities not provided by your current bank? _____________________________________________________ _____________________________________________________

11. Do you have relationships OR accounts with other banks, if yes, please specify (a) IDBI (c) HSBC (e) HDFC (g) Others (b) ABN AMRO (d) Citibank (f) ICICI

12. Type of services availed in the above mentioned bank. Bank Services IDBI ABN AMRO HSBC Citibank HDFC ICICI

1.Saving A/c

2.Current A/c

3.Term Deposit

4.Credit cards

5. Loans

6.Insurance

7. Locker

For Standard Chartered Customers only

1.

What facilities are you availing in Standard Chartered Bank? i. Saving A/c ii. Current A/c iii. Term Deposits iv. Credit cards v. Loans vi. Insurance vii. Locker viii. Others ..

2.

Are you happy with the current services and products being offered at Standard Chartered Bank?

a) Yes

b) No

3. How many times do you use ATMs in a month? a) 1-4 times b) 5-10 times c) more than 10 times d) Never