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Call Center Presentation
Call Center Presentation
A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers.
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.
An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, although calls may be made from employees rather than customers. A call center may handle either inbound or outbound calls exclusively or might deal with a combination of the two.
executive or team member. A call center agents take more than 80 phone calls a day. This actually dependent on each call. The average call would last to 3 to 4 minutes.
voice quality over the phone and how the applicant responds to the call. Examination - this include attitude tests, computer-based call simulations and emotional quality(EQ) Final interview to assess customer service, technical or sales skills.
Why Philippines?
The Philippines is also considered as location
of choice due to its less expensive operational and labor costs. The country offers 24/7 multilingual and multimedia supported premium services for marketing, sales, customer care, crisis management, investor relations and other key business applications. The reasons cited for the bullish outlook towards the Philippines have been, among others, due to lower operating costs, English language proficiency and high ICT skills yet low-cost workforce.