SYSTEM CENTRE SUPPORT ENGINEER

JOB PROFILE Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers; Provide solutions to complex problems that satisfy our French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support; Build customer and partner loyalty through customer orientation, responsiveness and accountability; Work in an international environment and collaborate with your team to provide high-level support; Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions; Develop and deliver internal and customer or others (eg: students) technical trainings/workshops in specialty areas; Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event) Work with local marketing people for product feedback, new product launches.

REQUIREMENTS Degree or adequate practical background (2-8 years) Experience with computer server and system center (System Management Server - SMS/ System Center Configuration Manager - SCCM and/or Microsoft Operation Manager - MOM, System Center Operation Manager - SCOM) software and technologies; Basic knowledge of SQL database administration and implementation Knowledge of Microsoft Active Directory, WSUS, scripting, networking (traces), WMI Strong working knowledge of English and French (verbal and written) its a must; Excellent communication and customer oriented skills; Must be able to demonstrate strong, methodical problem-solving skills; Able to work with remote colleagues and customers in EMEA; Willingness to improve technical skills and language skills.

JOB HIGHLIGHTS In-depth training Access to emerging products and technologies Developing a level of product knowledge well above the average system administrator

Life insurance and medical program Sport benefits Lunch vouchers Mobile phone and laptop Competitive salary package