Professional Documents
Culture Documents
Utkarsha New
Utkarsha New
When a High Performance Team changes to a High Performance Operating Team it will need a Process Owner. The process owner is responsible for coordinating activities between all the teams that support a single process. The role of the process owner is to nurture and develop the team as well as to represent the team with external organizations. The Process Owner is responsible for procuring the resources (time, space, hardware, etc.) that the team requires in order to be successful. The process owner attends meetings and reports to the team on organizational activities and changes that may impact the teams workload or performance. The process owner is also a coach who teaches and encourages high performance team behavior and concepts. Depending on the number of people on the High Performance Operating Team, the Sub-Process Owners with similar responsibilities may be needed in addition to Process Owners. One critical role of the process owner is to clearly articulate the team's shared vision of the future. To achieve a high performance state a team needs to have a vision about what work will be like and what meaning such work will have, once the team achieves the vision. It is the responsibility of the Process Owner to explain the team's vision to outside organizations and to help shape the team's vision to keep it consistent with the overall organization's vision.
The Process Owner must be responsible for measuring the process performance as well as for rewarding the team. This keeps the team focused and prevents the inevitable conflicts and distractions that result when functional managers retain measurement or reward responsibility for different parts of teams. Selection of a Process Owner with the above skills is critical to the ongoing success of a High Performance Operating Team. The best Process Owners are often interviewed and nominated for selection by the team members themselves. A Process Owner who is selected by the team it will support can progress much faster than a team coached by an assigned Process Owner. In fact a team selected process owner can start with a very special relationship and authority with the team that an assigned process owner can only hope to achieve.
MEANING:
The individual within an organization who is responsible for coordinating and managing the workflow and activities at every stage and level of a process. As new technologies and processes are introduced within an organization or workplace, the process owner would be responsible for integrating the everyday execution of that process. The process owner is the person who is responsible to design the processes necessary to achieve the objectives of the business plans that are created by the Business Leaders. The process owner is responsible for the creation, update and approval of documents (procedures, work instructions/protocols) to support the process. Many process owners are supported by a process improvement team. The process owner uses this team as a mechanism to help create a high performance process. The process owner is the only person who has authority to make changes in the process and manages the entire process improvement cycle to ensure performance effectiveness. This person is the contact person for all information related to the process.
objectives to be met. The process performance metric data is produced and collected as the process is performed by process operators. The process owner is continually involved with the operational managers and process operators as they use kaizen to continually improve the process as they are performing the work.
being created from the process. Root-cause analysis is the reactive way to respond to problems that occur from the process. Root-cause analysis is used to identify the causes of problems within the process and identify and implement improvement actions that will ensure these problems do not occur again