ANNEXURE

QUESTIONNAIRE ON A STUDY ON IMPACT OF MALLS ON SMALL RETAILERS

1. Name: 2. Age: a. 20-25 yrs 3. Gender: a. Male 4. Marital status: a. Single b. Married c. Postgraduate d. Professionals 5. Educational qualification: a. Schooling b. Undergraduate 6. Annual income a. Rs 25000-50000 d. Rs 75000-95000 a. Yes b. No b. Status c. Location d. Variety e. Price d. Display b. Rs 50000-65000 e. above Rs95000 c. Rs 65000-75000 b. Female b. 25-30 yrs c. 31-35 yrs d. 36-40 yrs d. above 40 yrs

7. Do you aware of malls overcoming retailers? 8. Which of the following factors affect retailers due to malls? a. Advertisement a. Service e. Others 10. What type of products frequently purchase by the customers in the retail shops? a. Grocery items e. Others 11. Do you avail all the products as malls are availing? a. Yes b. No b. Cosmetics c. Chat items d. Grocery products 12. If no, mention the products? a. Dress material e. Others b. Food items c. Gift items d. Leather items 9. In what way the malls attract the customers? b. Offers/Discounts c. Product assortment

13. Do you think that malls are providing all the products that is needed to the customers a. Yes a. Yes a. News paper e. Others 16. How frequently you will buy the products to your retail outlet? a.15 days once e. On unplanned basis 17. What type of shopping do the customers prefer? a. Retail outlets e. Others 18. If malls, why the customers prefer to go to malls? a. Offers/Discounts d. Self Service a. Warrantees e. Others 20. Did your sales get affected by the malls? a. Yes a.10-20% a. Yes a. Yes a. Yes a. Yes b. No b.21-40% b. No b. No b. No b. No c.41-50% d.51-60% e.above 60% 21. If yes, what is the rate of change of sales due to malls? 22. Will you accept the complaints from the customers? 23. Do you give bill for the customers for their products? 24. Do high income people prefer small retail shops? 25. Do you think that your products are differing from malls product? b. Availability of Products e. Others. b. Parking facilities c. Variety d. Guarantees c. Time Consuming b. Malls c. Super markets d. Telemarketing b. Monthly c. Quarterly d. According to the Stock b. No b. No b. Television c. Banners d. Display 14. Do you give any promotional; activities for your shop/ 15. If yes, what mode do you use?

19. What are the facilities that is provided by the malls other that yours?

26. If yes. in what way? a. Brand b. Trend c. Quality d. Quantity e. Others 27.suggestions___________________