QUESTIONNIARE We hereby, declared that the questionnaire which you are going to fill is only for academic purpose

and the information given by you should be kept secret.

1. Which type of connection do you prefer? a) Pre-paid b) Post-paid

2. Which company service are you rendering now? a) BSNL e) Idea b) Vodafone f) TATA c) Reliance g) Tata Docomo d) Airtel h) Aircel

3. Which technology do you prefer? a) CDMA b) GSM c) Both

4. How long have you been using this connection of your service provider? a) Less than 3 months b) 6-12 Months b) 3-6 months c) More than 1year

5. What kind of expectations do you have from your service provider? a) Low Price Tariff c) Network Coverage b) Voice quality d) Schemes

6. How much do you spend per month on your mobile connection? a) Up to Rs. 500 c) Rs. 1001- Rs. 1500 b) Rs. 501- Rs. 1000 d) More than Rs. 1500

7. How do you find the behavior of customer care executives of your service provider? a) Professional & prompt c) Lazy & slow b) Warm & helpful d) Not responding

8. Given a choice with same number, which service provider will you select?

a) Airtel d) Idea g) Tata docomo

b) Reliance e) TATA h) Aircel

c) Vodafone f) BSNL

9. According to you rank the key benefits influencing your purchasing power? (Rank 1 being the highest & 7 the lowest) a. Quick activation b. Customer care services c. Less formalities d. Easy bill payment e. Credit services f. Full value recharge. g. Value added services.