Stacey Web

123 Main Street Kernersville NC 27284

Webs1328@students.forsythtech.edu

Home: 555-555-5555 Cell: 555-555-5554

Dedicated customer service manager with 7+ years of experience in big box retail settings. Consistently achieve record-high audit rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise
Customer Service Management Complaint Handling & Resolution Retail Operations Management Customer Satisfaction Enhancement POS Supervision Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Order Fulfillment

Professional Experience
Sears HC Wilson, NC
Customer Service Manager, 10/02 to 5/10 Employed as In-store Marketing Manager responsible for the training and supervision of teams of as many as 12+ associates. These teams were tasked with the responsibility of weekly ad setups, stocking and auditing procedures as well as strong customer service roles.

10/02 to 5/10

Earned recognition by District Management for increased level of customer satisfaction and stock room efficiency. Increased back stock audit accuracy from mid-8o% to mid-90%. Improved sales-floor organization.

Education and Training

Forsyth Technical Community College Winston-Salem, NC
Concentration in Computer Technology

5/10 to Current

Additional Skills

POS operations Cash Room Procedures Stock Room Organization Sales