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  • Cost of Quality

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    Amit Khewar
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    Quality failure cost y y internal - internal loses. Ex.-equipment breakdown External affected by 3rd party. Internal benchmarking comparing current performance with past performance. External benchmarking - comparing with other emergency services.

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    Quality failure cost y y internal - internal loses. Ex.-equipment breakdown External affected by 3rd party. Internal benchmarking comparing current performance with past performance. External benchmarking - comparing with other emergency services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    14 views1 page

    Cost of Quality

    Uploaded by

    Amit Khewar
    Quality failure cost y y internal - internal loses. Ex.-equipment breakdown External affected by 3rd party. Internal benchmarking comparing current performance with past performance. External benchmarking - comparing with other emergency services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Cost of quality (in emergency services) Quality failure cost y y Internal - internal loses. ex.

    -equipment breakdown External affected by 3rd party. Ex. Customer fake call, latent defect found by the customer etc.

    Quality control cost y y Prevention cost cost associate with the prevention of future loses. Ex.-work stoppages etc. Appraisal cost cost associate with measurement & assessment of the future. Ex.quality check, inspection etc.

    Quality system improvementy y y y y Work instruction ISO 9001 certification which include quality management system Environmental management system (ISO 14001) OHSAS (operation health & safety management system ) 18001 Benchmarking Internal benchmarking comparing current performance with past performance. External benchmarking - Comparing with other emergency department.

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