MacDuffs Fast Food restaurant As part of their expansion programme MacDuffs Fast Food Ltd are planning to open

a new restaurant. The layout is shown below. They have some concerns over their plans for the restaurant and so they have asked for a computer simulation to be developed.
Entrance / Exit

Drive thru Pay Coll ect Service area

Ord er

Kitchens Main restaurant

Conveniences Car park

This simulation should address one or more of the following issues: The number of service points required The number of staff required and the design of staff jobs and rosters The number of tables required The space required for queuing between drive thru service points The effects of changes in demand MacDuffs have provided the following information to help in the development of the model: a. b. Opening hours: 08:00 23:00, 7 days/week Customer arrival rates (the same each day of the week):

Restaurant Hour Average customer groups per hour 08:00 09:00 80 09:00 10:00 120 10:00 11:00 80 11:00 12:00 60 12:00 13:00 150 13:00 14:00 200 14:00 15:00 80 15:00 16:00 75 16:00 17:00 75 17:00 18:00 200 18:00 19:00 300 19:00 20:00 200 20:00 21:00 150 21:00 22:00 80 22:00 23:00 80 c.

Drive thru Hour Average cars per hour 08:00 12:00 86 12:00 16:00 100 16:00 20:00 120 20:00 23:00 75

Number of customers in customer groups: Number of customers in a group 1 2 3 4 5 6 Probability 10 20 20 30 15 5

d. e.

Half of customer groups arriving on foot are takeaway customers. Restaurant: Number of service points = 3 Mean service time per customer = 0.5 mins (Erlang distribution, K=3) Number of tables = 18 (tables are of sufficient capacity to seat any group size; only one customer group will sit at any one table Average time at a table = 10 mins (Erlang distribution, K=3) Drive thru: Service point 1 (order): average service time = 0.5 mins (Erlang distribution, K=3) Service point 2 (pay) average service time = 0.25 mins (exponential distribution) Service point 3 (collect): average service time = 0.3 mins (normal distribution, standard deviation = 0.03) Service staff: 5 all day (operating both the restaurant service and the drive through).

f.

g.