TING ANH trong GIAO DICH THNG MI SPOKEN BUSSINESS ENGLISH Mu cu, hi thoi sinh ng d hc Kin thc thng

mi thc t Mi ngy mt bi ngn gn a MP3 pht m tiu chun

LI NI U i din v nhngx khch hng ngi nc ngoi, bn cm thy cng thng, khng ni c nhng iu mnh mun ni? Bn c mun tr thnh ngi ni ting anh lu lot, tha h tung honh ngang dc trn thng trng? Chng tooiraats quan tm n nhu cu ca bn, nht l nhu cu ca nhng ngi ang lm n vi cc i tc nc ngoi. gii quyt nhng vng mc trong vic din t ca bn, chng ti bin son cunTing Anh trong giao tip thng mi. ni dung ca cun sch cp n cc vn trong thng mi t vic n khch, tip khch cho ti vic gii thiu sn phm, dn khch thm xng, gii quyt tranh chp, t k kt hp ng mt cch thun li,hon thnh giao dch, bn i cng tc nc ngoi, cn t v my bay, t phng trong khch sn, bn cn phi gii quyt nhng vic bt nh c th xy ra? Trong cun sch ny, chng ti xin gii thiu ti bn tt c nhng mu cu giao tip trong cc tnh hung bn c th gp phi. Ch cn bn thc hnh theo cc mu cu chng ti hng dn, chc chn bn s c kh nng giao tip mt cch t nhin. Cun sch ny gm 30 bi, tng hp cc tnh hung giao tip chn thc v sinh ng, d hc, d thc hnh, cung cp cho bn cc thut ng, t vng rt thc t thng qua cc hi thoi mu v hi thoi b sung, gip bn c th va hc, va thc hnh. Ngoi ra, trong mi bi u c phn m rng(Business Advice), cung cp cho bn nhng kin thc kinh nghim thc t trong hot ng thng mi. D cuc sng hin ti nhiu cng vic bn rn, ch cn mi ngy bn dnh thi gian gii lao ngn ngi ca mnh hc cun sch ny, sau 30 ngy, bn s cm thy t tin hn bi phn!

PHN 1 INITIAL CONTACT LN U GP MT

Lesson 1

PICKING UP A BUYER LM QUEN VI KHCH HNG

Hi thoi mu

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A: Excuse me, but are you Mr.Johnson of City Bank? Xin li, ng b l Johnson bn ngn hng City phi khng ? B: Yes, I am. Vng, ng vy. A: How do you do? Im David Wang of Acer Industrial Corp. Cho ng! Ti l David Wang, bn cng ty my tnh Acer. B: How do you do? Glad to meet you. Cho ng! Rt hn hnh c gp ng. A: Did you have a good flight? Chuyn bay vui v ch ? B: Yes, it was enjoyable, thanks. Vng, chuyn bay rt vui v, cm n ng. A: Thats good to hear. Rt vui v ng ni nh vy.

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A: Welcome to China, Mr. Brown. ng Brown, hoan nghnh ng n Trung Quc. B: Nice to meet you, Mr. Wang.

ng Wang, rt vui c lm quen vi ng. A: Ive been looking forward to meeting you, too. Ti lun hi vng c lm quen vi ng. B: Thank you very much for coming to meet me. Rt cm n ng n n ti. A: No trouble at all. Let me take your things. C g u! ti xch hnh l gip ng nh! B: Oh, thats all right. Theyve not heavy. Vng, cng c. Hnh l khng nng lm u.

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A: (Calling out in the cowd) Here I am, Mr. Harris. (Gi gia m ng) Harris, ti y! B: Hi, Mr. Lin. How are you? Chao Lin. Anh co khoe khong? A: Fine, thanks. Its nice to see you again. Cam n anh, toi rat khoe. That vui v c gap lai anh. B: Its been quite a while, hasnt it? Lau lam roi chung ta khong gap nhau nh? A: Right. Its been almost 3 years since I saw you a LosAngeles. ung the. T khi gap anh Los Angeles en nay a gan ba nam roi. B: You havent changed a bit. Anh van nh ngay xa A: Thank you. Neither have you. Cam n! Anh cung vay!

Change(v): thay oi A: How was your flight? Chuyen bay cua anh the nao? B: Not bad. But Im a little tired. Cung c. Nhng toi hi met. A: Have you made hotel reservation? Anh a at khach san cha vay? B: No, the trip was so sudden. Cha, toi i voi qua. A: Well then, let me make some arrangements for you. Vay e toi sap xep cho anh nhe! B: Id appreciate that. Rat cam n anh. A: Shall I take you to a hotel now?

Bay gi toi a anh ve khach san nhe? B: Yes, please. Vang, cam n anh.

Arrangement(n): sap xep,thu xep,chuan b Appreciate(v):cam kch,cam ong Reservation(n).pl: at trc Hoi thoai bo sung A: You must be tired after such a long flight. Sau chuyen i dai, chac bay gi anh met lam nh? B: Yes, Im feeling a litle jet lag. Vang, toi cha quen c s chenh lech ve mui gi. A: Im pleased to meet you, Mr.Smith. Rat vui c lam quen vi anh, anh Smith. B: The pleasure is mine. o la vinh hanh cua toi. A: Is this your first trip to China? ay la lan au tien anh en Trung Quoc a? B: Yes, it is. Vang. A: Ive booked a room for you at the Hilton Hotel. Single, for a week. Toi a at phong khach san Hilton cho anh roi. La phong n, anh co the trong mot tuan. B: Oh,good. Thanks. O, tot qua. Cam n anh. Jet lag: s chenh lech ve mui gi Book(v): at phong trc

BUSINESS ADVICE Khi en san bay ve on khach, trc tien phai hen trc a iem gap mat vi khach (nh quan ca phe cua san bay), tranh tnh trang khong gap c ngi

can on. Nen en on ung gi. e khach i lau la hanh ong that le vi khach. Neu a lam nh tren ma ban van khong on c khach, ban co the tm hieu ve hnh dang ben ngoai, ac iem va trang phuc cua khach (nh v du 1 di ay). Khi en iem hen gap, neu thay ngi co ac iem phu hp, ban co the en hoi trc tiep, nh: A: Excuse me, are you Mrs. Adam? Xin loi, ch la ch Adam phai khong? B: Hello! Its a pleasure to meet you at last. Xin chao! Rat vui mng v cuoi cung cung gap ch. Khi on khach hang hay ban be ngoai san bay, ban co the chao hoi ho bang nhng cau n gian di ay: Did you have a good flight? Chuyen bay vui ve ch a? Did you have a nice trip? Chuyen i co tot ep khong a? I hope you had a nice trip. Toi hi vong anh/ch co mot chuyen i vui ve. I hope you have enjoyed your flight. Toi hi vong anh/ch cam thay hai long ve chuyen i nay. Ngoai ra, khi tien khach, cach s dung t ng cung co s khac biet nho nho. oi vi nhng ngi mi gap lan au tien, khi tam biet, co the dung t meet(lam quen, quen biet), nh: Ive enjoyed meeting you. (Ive enjoyed meeting you.) Rat vui c lam quen vi anh. Tuy nhien, oi vi ngi quen, ban nen dung ong t see. V du: Im very glad to have seen you. Rat vui c gap anh. Vi nhng t ng khach sao nh Anh ve nhe!, Anh/ ch i can than nhe ma chung ta thng dung, ngi phng Tay thng thay bang nhng cau sau ay: Have a nice day! Have a good time! Chuc vui ve! Had a nice day!

I hope you had a nice day. Mong anh co mot ngay vui ve! Khi tam biet vao buoi toi, thay v noi Good bye,nen noi: Good night! (Chuc ngu ngon). Lesson 2: FROM THE AIRPORT TO THE HOTEL T SAN BAY EN KHACH SAN Hoi thoai mau: A: My name is David Wang. Heres my card. Ten toi la David Wang. ay la danh thiep cua toi. B: Ill give you mine,too. Con ay la danh thiep cua toi. A: The company car is waiting outside. Shall we go? Xe cua cong ty ang ch ben ngoai. Chung ta i c cha a? B: OK. Is it going to be very far? c roi. ng i co xa lam khong? A: No, well get to the office right away. (On opening a car door). Please sit in the bank seat. Khong, chung ta se en van phong ngay. (M ca xe) Mi anh ngoi ghe sau nay a B: Thank you. Cam n anh! Card(n): danh thiep Right away: ngay tc th A: (In the car) Its very warm, isnt it? (Tren xe) Thi tiet ay rat am phai khong? B: It sure is. Hows business recently? Vang, ung vay. Tnh hnh kinh doanh gan ay the nao a? A: A little slow, Im afraid, but we expect things to pick up soon Toi e rang la khong khi sac lam, nhng chung toi hi vong moi th roi se tot ep ngay thoi. B: That sounds encouraging. Xem ra cung van con trien vong. A: How long will you be in Beijing? Anh se Bac Kinh trong bao lau? B: My schedule is rather tight. I have to leave for Hong Kong on Thursday. Thi gian cua toi kha eo hep. Th nam toi phai en Hong Kong roi.

A: Well have to hungry, in the case. Neu vay th chung ta phai giai quyet cong viec that nhanh. Slow(adj): tr tre, khong khi sac. Pick up:cai thien Leave for: en Encouraging(adj): co trien vong/hy vong A: Yes? May I help you? Vang, toi co the giup g c cho ong? B: Id like to check in, please. Toi muon ngh tro. A: Do you have a reservation? Ong a at phong trc cha a? B: Yes. My name is John Smith. I made it with the ABC Travel Agency in L.A. Roi. Toi la John Smith. Toi a at qua cong ty l hanh ABC cua Los Angeles. A: No problem. I have the reservation here. Vang. ay co ghi at trc roi. Check in: thue, ang ky(phong ) In that case: neu nh vay, neu vay A: Heres your hotel. Let me help you with the formalities at the formalities at the front desk. ay la khach san anh se . e toi en quay le tan lam thu tuc cho anh. B: You are very kind. Anh that tot bung. A:(In a hotel room) I think youd like to unpack and freshen up. ( Trong phong khach) Toi ngh chac anh muon m hanh ly ra lay quan ao roi ngh ngi mot lat. B: Yes. Just give me a minute to take a shower and change my clothes. Vang. Toi can mot chut thi gian e tam ra va thay quan ao. A: Take your time. Ill be back around 6. Vang, anh c t nhien. Khoang 6 gi toi se quay lai. B: OK. Ill be ready by that time. Vang. Toi se chuan b xong moi th trc 6 gi Formalities (n).pl: thu tuc

Unpack :m hanh ly Freshen up: tam ra thay quan ao Take your time: lam t t

Hoi thoai bo sung: A: Would you like me to show you around? Anh co muon toi a anh i dao khong? B: Thanks. Thats very kind of you. Cam n anh. Anh that tot bung! A: How far is it to the office? T ay en van phong con xa na khong a? B: Itll take about 40 minutes or so if the traffic isnt too heavy. Neu giao thong thuan tien th khoang 40 phut na chung ta se ti ni. A: Hows the marketing these days? Tnh hnh th trng dao nay the nao? B:Pretty good. Sales have been up these days. Tng oi on. Lng ban ra ang tang trong dp nay. A: When should I pick you up? Khi nao th toi co the en on anh c? B: At 10 tomorrow morning, please. 10 gi sang ngay mai nhe! BUSINESS ADVICE Theo thoi quen giao tiep, khi bat tay, chung ta thng tien tay a danh thiep luon. Nhng Au My, ch khi can thiet phai lien lac, ngi ta mi a danh thiep cho nhau. V vay, khi giao tiep vi ngi phng Tay, chung ta can chu y mot ieu, o la khong nen bat buoc oi phng phai a danh thiep cho mnh, v nh the se that le. Thong thng, ch khi tien khach hoac trong trng hp thch hp mi phai a danh thiep mi the hien c ay u y ngha va cong hieu cua no. Di ay la nhng cau thng dung khi trao oi danh thiep. Hello! Im David Wang. Heres my business card. Chao anh, toi la David Wang. ay la danh thiep cua toi. Oh, let me give you my business card before I forget. O, toi cung xin gi anh danh thiep trc khi toi quen.

Well, it was nice to have met you. Heres my card. Please call me any time. Vang, that vui v c quen biet anh. ay la danh thiep cua toi. Khi nao tien anh hay goi cho toi nhe Trong nhng trng hp khac, tren ng t san bay en khach san, neu thng xuyen noi chuyen vi khach hang th se hieu qua hn rat nhieu. Luc nay, ban co the noi chuyen ve thi tiet hoac nhng chuyen xay ra gan ay, ban co the noi: Its very warm, isnt it? Tri that am ap phai khong? Did everything go all right? Moi th eu tot ep ch a? Hows your business? Tnh hnh kinh doanh the nao a? Ngoai ra, neu tren ng i nhn thay bien hieu cua cong ty mnh, ban co the tranh thu c hoi nay e gii thieu ve cong ty, ong thi lay o lam chu e cua cau chuyen. Ban co the noi: Please look at that billboard. Its advertising our new product, SK-X. Anh hay nhn tam bien quang cao kia. Tam bien gii thieu ve san pham mi cua cong ty chung toi, SK-X.

Lesson 3

MEETING ARRANGEMENTS SP XP CUC HP

Hi thoi mu

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A: Did you find your hotel comfortable?

Anh thy khch sn c thoi mi khng? B: Yes, quite comfortable. Vng, cng tng i thoi mi. A:Let me buy you a drink, and we talk over the schedule. Trc ht ti xin mi anh ung ly nc gii kht , sau chng ta s thng nht v thi gian! B:O.K. Vng. A: (At the hotel lounge) How long will you stay in Beijing? (Trong phng ngh ca khch sn) Anh bc Kinh bao lu? B: I hope we can wind up our negotiations by Friday. Ti hy vng chng ta s m phn xong trc ngy th nm. A:That would be sufficient time to complete them. Nh th chc s thi gian hon thnh mi vic.

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A: Could you arrange a meeting with your boss? Ti c th gp ng ch ca anh c khng? B: Of course. Ive arranged for your luncheon meeting with my boss. Tt nhin l c. ti sp xp anh gp ng ch ca ti vo ba tra ri. A: Fine. Tt lm. B: And heres your schedule for tomorrow. V y l k hoch lm vic ngy mai ca anh. A: Thank you. Cm n anh. B: Youre welcome. Youll be spending most of it touring a factory. And youll be having dinner with my manager in the evening. Khng c g. Phn ln thi gian ca ngy mai dnh tham quan cng xng, sau s cng n ti vi gim c ca chng ti. A: (In the office) You have a nice office. ( vn phng) Vn phng ca cc anh rt p. B: Thank you. Please come along. We can talk in the conference room. Cm n anh. Mi anh i theo ti, chng ta c th m phn trong phng hp. A: All right. Vng. B: Please have a seat and make yourself comfortable. My manager will be here soon.

Mi anh ngi, anh c t nhin nh. Gim c ca chng ti cng sp n ri. A: I see. Vng. B: Would you like coffee or something cold? Anh c mun ung c ph hay ung lnh khng? A: Coffee would be fine. Cho ti c ph nh!

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A: Mr. Brown, this is Mr. Park, my manager. ng Brown, y l ng Park, gim c ca chng ti. B: How do you do, Mr. Brown? Welcome to our company. Cho ng Brown. Cho mng ng ti cng ty ca chng ti. C: How do you do? It was nice of you to send your man to the airport to meet me. Cho ng. ng tht tt bng v cho ngi n n chng ti sn bay. B: Im sorry I couldnt meet you at the airport. Heres my card. Xin li v khng ch thn n n ng c. y l danh thip ca ti. C: Heres mine, too. Cn y l danh thip ca ti. B: First lets have some coffee, shall we? By gi chng ta ung c ph nh! C: Sounds like a good idea. kin hay y! Hi thoi b sung A: Our company is situated on 11th floor. Please take the elevator over ther. Cng ty ca chng ti tng 11. Mi anh i cu thang my bn kia. B: I see Ti bit ri. A: Im sorry to have kept you waiting. Xin li ng phi i lu. B: Thats all right. Khng sao u. A: May I offer you something to drink? ng ung cht g nh? B: No, thanks. Khng, cm n ng.

A: How would you like your coffee? ng thch ung c ph g? B: Black, please. Cho ti c ph en.

Business advice
Trong l nghi ca phng Ty, vic gii thiu cn tun theo nhng thng l di y: 1. Khi gii thiu nhng ngi cng gii vi nhau, nn gii thiu nam gii trc. 2. Khi gii thiu nhng ngi cng gii vi nhau, nn gii thiu trc ngi c a v thp vi ngi c a v cao, hay gii thiu nhng ngi cha kt hn vi nhng ngi kt hn. 3. Gii thiu ngi t tui hn vi nhng ngi nhiu tui hn. 4. Trong trng hp cng gii, cng la tui v c a v nh nhau, nn gii thiu nhng ngi mnh thn thuc vi nhng ngi cn li. Theo php lch s, ngi gii thiu v ngi c gii thiu u phi ng ln, trong trng hp gii thiu nhng ngi khc gii vi nhau th n gii khng nht thit phi ng ln. Nhng nu c gii thiu gia m ng th d ngi c gii thiu c a v cao, ngi nhiu tui hoc n gii cng u phi ng ln, nh th mi ph hp vi l nghi thng thng. Forget me not! Ghi nh h tn ca i phng cng l mt php lch s. nhng cu nh: How do you do, Mr. Brown? Hows going, Miss Lin? khin ngi nghe c cm gic gn gi thn thin hn. V vy khi gii thiu, ngi giao tip va phi ch nghe tn ca i phng, va phi ghi li chnh xc tn ca h. nu cha r th c th hi li i phng, tuyt i khng c gi nhm tn ca i phng.

Hy xem nhng v d v cch gii thiu di y: 1.Miss Evans, may I Introduce Mr. Smith? C Evans, cho php ti c gii thiu vi c v ng Smith.

2. Mrs. White, Miss Li, this is Mr. Park. Tha b White, c Li, y l ng Park. 3. Mrs. Brown, this is Mr. Smith; Mr. Harris, Mr.Smith. Tha b Brown, y l ng Smith. ng Harris, y l ng Smith. 4. Mrs. Jones, this is Mr. Li and Mr. Harris. Tha b Jones, y l ng Li, cn y l ng Harris. 5. Mr. Morgan, this is mr. Li and Mr. Harris. Tha ng Morgan, y l ng Li, cn y l ng Harris. Nhng cu ngi c gii thiu thng dng: How do you do? Im very happy to meet you. Cho ng! Rt hn hnh c gp ng. Im very happy to make your acquaintance. Rt hn hnh c quen bit ng. Ive heard so much about you. Ti c nghe danh ca ng t lu. Ive been looking forward to this occasion. Ti lun mong ch c hi ny.

Lesson 4
A CALL FROM A BUYER IN THOI CA KHCH HNG

Hi thoi mu 1
A: (On the phone) When are you coming to Beijing? (Hi trong my) Khi no th ng ti Bc Kinh? B: Im arriving on April 8, Pan Am Flight 602. its due at 10:30 a.m. Ti s n vo ngy 8 thng t theo chuyn bay 602 ca cng ty Hng khng Pan Am. Theo d tnh th khong 10 ri ti s ti ni. A: Ill be at the airport to meet you. Ti s n sn bay n ng. B: Iappreciate it. Rt cm n ng. A: By the way, how will I recognize you?

Nhng lm cch no ti c th nhn ra ng nh? B: Im about six feet seven. I have blond hair and wear glasses. Ti cao khong 6 thc 7 (2m), tc vng, mt xanh v eo knh. A: I see. Ti bit ri.

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A: (On the phone) Export Department. May I hepl you? (Ni trong in thoi) Phng xut khu xin nghe. C vic g khng ? B: This is Bill Carson from Crown Cycle Ltd.. We are thinking of buying some of your products through OEM business. Ti l Bill Carson bn cng ty TNHH Crown Cycle. Chng ti mun mua mt s sn phm thng qua hng ch to thit b gc ca cc anh. A: Oh, are you? May I ask where you are now? , th ? Anh c th cho ti bit anh ang u khng? B: Ive just arrived at Beijing International Airport. Ti va n sn bay quc t Bc Kinh. A: Ill come there to pick you up. Ti s n n anh. B: Thats very kind of you. How long will it take? Anh tht tt qu. Phi mt bao lu vy? A: Lets see about half an hour or so. ti xem nokhong na ting ng h. B: I see. Ill be waiting for you at the coffee shop in the arival lounge. Ti hiu. ti s ch anh phng nhp cnh.

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A: (On the phone) This is mike. How are you? (ni trong in thoi) Ti l Mike. Anh c khe khng? B: Fine, thank you, and you? Cm n anh, ti vn khe, anh cng khe ch? A: Pretty good, thank you. How nice to hear your voice again. Ti rt khe, cm n anh. Rt vui v li c nghe thy ging ni ca anh. B: Where are you calling from? Anh gi in t u vy? A: From my hotel-Howard Plaza Hotel. How about having lunch at my hotel?

T khch sn ti ang - khch sn Howard Plaza.Anh n khch sn dng cm tra vi ti nh? B: Thats great! Th th vui qu. A: What time shall we make it? Khi no th tin nh?

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A: (On the phone) Hello, is this Beijing, 6245-4567? (Ni trong in thoi) Xin cho, c phi s my 6245-4567 Bc kinh khng ? B: Yes, it is. Vng, ng y . A: This is Chicago.we have a collect call for Mr. Park. Is Mr. Park there? Chng ti gi n t Chicago. Chng ti c mt cuc gi do ng Park tr cc. ng park c y khng ? B: Yes, hes here. Ill get him to come to the phone now. C. ti gi ng y n nghe in thoi nh. C: Hello.This is Mr. Park speaking. Alo. Ti l Park y. A: You have call from Mr. Miller. Will you accept the charge? C ng Miller gi cho ng. ng ng tr cc ch? C: Yes, I will. Vng, ti ng . A: Thank you. Mr. Miller is on the line. Cm n ng. Gi ng c th ni chuyn vi ng Miller c ri. Hi thoi mu A: May I speak to your Sale Manager, please? Cho ti gp gim c kinh doanh ca cc anh c khng? B: Im sorry, but hes out of the office. Can I do anything for you? Xin li, ng y khng c y. Ti c th gip c g cho ng khng? A: Mr. park is on another line. Do you want to hold? ng Park ang bn nghe in thoi. ng c mun ch my khng? B: No. Ill call back in five minutes. Khng. 5 pht sau ti s gi li. A: Can you tell me the details over the phone? Anh c th ni c th hn qua in thoi c khng? B: Ill tell you now. Would you note them down?

By gi ti s k cho anh nghe. Anh c mun ghi li khng? A: I guess I should hang up now. C l ti phi dng cuc in ngay by gi. B: Well, thank you your calling. Vng. Cm n ng gi.

Business advice
Khi gi in thoi, do chng ta khng th nhn thy hnh dng, biu hin bn ngoi m ch ch th nghe thy ging ni ca i phng. V vy, vic hiu c i phng thng qua ging ni ca h l iu rt quan trng. i vi nhng nhn vin mi lm trong ngnh xut khu, vic kh nht vi h chnh l nghe nhng cuc gi t nc ngoi gi n. Telephone phobia triu chng s in thoi. C ngi khi va nghe thy ting Hello bn kia u dy, lin vi vng tranh th lc khng ai nhn thy m cp lun in thoi. nht l trong trng hp ni chuyn vi ngi nc ngoi, mt mt do khng hiu i phng ni g, mt khc khng nghe kp h ni, v th h khng th giao tip c qua in thoi. mun khc phc tnh trng ny, trc ht ngi nghe in thoi phi loi b quan im nghe khng hiu l mt vic ng xu h. Khi khng hiu hoc khng nghe kp i phng ni g, bn c th nh nhng ni vi i phng bng nhng cu sau: Im sorry I cant follow you. Would you repeat it? Xin li, ti khng nghe kp. ng nhc li c khng? I couldnt catch you. Would you speak more slowly? Ti khng nghe kp. ng ni chm hn c khng? Ni chung, phi yu cu i phng ni tht chm. Nu xung quanh qu n o, bn khng th nghe r i phng ni g, bn c th ngh: Will you speak more clearly? ng lm n ni r hn c khng? Nhng v khch nc ngoi c lng t i cao, c th s cm thy khng vui, v bn thn t clear vn c ngha l do mnh nghe khng r, d b hiu thnh do i phng ni khng chun. V vy, bn c th thay th bng nhng cu di y: Would you speak more loudly, please?

ng lm n ni ln hn c khng ? I cant hear you. Would you speak a little louder? Ti khng nghe r ng ni g. ng c th ni to hn mt cht c khng? Trong trng hp bn qu bn, khng th tip tc nghe in thoi c, khi i phng li ni qu di dng, bn c th ni: Thanks you for calling. Cm n ng gi in thoi. I wish we could talk longer, but I have kept my visitor waiting. Ti rt mun chng ta ni chuyn vi nhau lu hn, nhng khch ca ti i qu lu ri. Dng cc cu trn c ngha nh t Good bye, i phng hiu rng h nn kt thc cuc ni chuyn, m bn vn gi c php lch s.

Lesson 5
A new business contact Lin h vi khch hng mi
Hi thoi mu 1 A: Id like to show you some of our products. Chng ti rt vui mng c gii thiu vi ng v nhng sn phm ca chng ti. B: Can you show me some catalogs first? ng c th cho chng ti xem bn lit k sn phm c khng? A: Here you are. I believe that they will allow you to lower costs. y . Ti tin rng nhng sn phm ny c th gim thiu c chi ph ca cc ng. B: Do these cover your complete product line? Bn lit k ny bao gm tt c cc sn phm ca cc ng ? A: Yes, everything we export is included.

Vng, trong bao gm tt c cc sn phm dnh cho xut khu. B: May I look at some samples? Cho ti xem hng mu c khng? A: Sure. Im very confident of the quality of our products. Chc chn ri. Chng ti rt tin tng vo cht lng sn phm ca chng ti.

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A: Would you like a cigarette? ng c ht thuc khng? B: No, thankyou. Go ahead. Khng, cm n ng. ng c tip tc i! A: Well, I understand youre rushed for time. So, what do you say to our getting down to some discussion? Vng, ti hiu thi gian ca cc ng l kh t i. v vy, chng ta hy dng li tho lun, ng th no ? B: No problem. Im interested in your new model passenger cars advertised in this months issue of the CARS. Khng sao. Ti rt hng th vi qung co cho kiu xe khch mi c ng trn tp ch Cars trong thng ny ca cc ng. A: How many cars do you think you can buy? Theo ng th cng ty cc ng c th mua bao nhiu chic xe? B: About 200 to 300. Khong 200 n 300 chic.

3
A: Im finding a suitable agent to represent us. Ti ang tm mt i l thch hp i din cho cng ty chng ti. B: You produce sneakers, dont you? Cng ty cc ng sn xut giy chi qun vt phi khng ? A: Thats one of our products we have quite a few other sporting goods. l mt trong nhng sn phm m cng ty chng ti sn xut chng ti cn sn xut mt s dng c th thao n. B: I know. The demand for your brand is growing fast here. Ti hiu. Lng nhu cu v mt hng ny ca cc ng trong vng cng tng r rt. A: I think youd be just the people to work together with. Theo ti, cng ty cc ng l mt i tc kh thch hp.

B: Id be very happy to consider doing so. Ti s suy ngh v vn ny. 4 A: Wed like to manufacture and sell your products under your license in Beijing. Chng ti mun xin giy php ca qu cng ty sn xut v tiu th sn phm ca cng ty ti Bc Kinh. B: Do you want to sell the products under our brand name? ng mun bn sn phm vi thng hiu ca chng ti ? A: Yes, we think it would be safe. Your name is quite weeknown in our country. Vng, ti ngh nh th s an ton hn. V thng hiu ca cc ng cng kh ni ting trong nc chng ti. B: Perhaps we can help you out. Mr. Parket spoke very highly of your firm. C l chng ti c th gip cc ng hon thnh nguyn ny. ng Parket nh gi rt cao v cng ty ca cc ng. A: Thank you. Well try our best to introduce your products. Cm n ng. Chng ti s c ng ht sc gii thiu sn phm ca cc ng. Hi thoi b sung. A: We plan to export our products to your country. Chng ti nh s xut khu sn phm ca chng ti sang nc cc ng. B: I heard your firm did a good deal of exporting. Ti c bit cng ty cc ng rt mnh trong lnh vc xut khu. A: Whats total amount of your annual sales? Tng kim ngch tiu th sn phm trong mt nm ca cc ng l bao nhiu? B: For the fiscal year 2003 it was a little over 60 million dollars. Theo thng k nm 2003, tng kim ngch t hn 60 triu la. A: Id like to make a trial order of one set. Ti mun t th trc mt b. B: OK. Ill send one by air within a week. Vng. Trong vng mt tun, chng ti s gi hng cho ng qua ng hng khng. A: We must keep the deal a secret. Chng ta phi gi b mt v cuc giao dch ny. B: Dont worry. I wont tell anyone.

ng ng lo. Ti s khng ni cho ai bit u. Business advice Khi ni n thng hiu, nu sn phm c tn tui th ch cn nhc`1 n thng hiu l c th lp tc to c lng tin ca mi ngi v cht lng sn phm . V th, mun c s pht trin v sau, vic xy dng thng hiu ca mnh trn th trng quc t l nhim v u tin ca mi doanh nghip. Trc y brand thng gy n tng khng tt v vt nh ca nhng k phm ti, nhng ngy nay n tr thnh mt t ng mang ngha tch cc. v d: sn phm ca cng ty x l best brand cua trung quc, chnh l li khen c ngha nht i vi cng ty x,brand new l t ng cho ngi ta to cm gic mi m v gy c thin cm vi mi ngi. Do you handle the dry cell of theA brand? Anh c dng pin kh loi a khng? Im sorry we dont. but the B brand is more popular these days. Rt tic l chng ti khng dng loi pin ny. Nhng pin loi b gn y c s dng kh ph bin. Trong nhng cu trn, sn phm ca cng ty A, sn phm ca cng ty B khi ni bng ting anh th c chuyn thnh A brand v B brand, m ch brand khng ch n thun l ch bn thn sn phm m cn th hin cht lng ca sn phm , v d: Whats your favorite brand? Anh thch ht thuc li no nht? kent is my favorite brand kent l loi ti thch nht. Trong on hi thoi thuc l va ri, chng ta khng dung t cigarette (thuc l) m dng thay bng t brand. Hp tc k thut Ni n thng hiu, chng ta khng th khng nhc ti s hp tc k thut. hp tc k thut l ch s hp tc gia hai bb trn c s bnh ng. nhng nc ta, a s cc trng hp tc k thut l: mt bn cung cp v h tr v k thut, bn c h tr k thut phi tr chi ph thu bn quyn thng hiu. nu mun sn xut nhng sn phm c bng quyn v thng hiu th bn cn phi xin cp php, sau d0o1 mi c php sn xut v bc u tin l phi k hp ng v quyn s hu sng ch. Ngi s hu quyn sng ch gi l licensor, ngi c cp`1 giy php gi l licensee, hp ng k kt gia hai bn ni trn c gi l licensing agreement.

Phn 2 BUSSINESS NEGOTIATION

M PHN THNG MI LESSON 6 DESCRIBING PRODUCTS MIU T V SN PHM

HI THOI MU 1

A : These are our new models. y l mu hng mi ca chng ti B : what are their strong points ? Chng c nhng u im g? A: Theres a lot to be said for them. In the fist place, they are more durable than any similar ones on the market. C rt nhiu u im. Trc ht, n bn hn nhng sn phm cng loi hin c trn th trng. B : Why dose it take longer to wear out than the others? Ti sao n li bn hn nhng sn phm khc? A : the yarn is carefully selected for quality and woven very tightly in this fabric. Cht lng ca loi si ny c la chn rt k, hn na kiu dt cng rt dy. B: can you leave these samples with us? ng c th li hng mu khng? A : how long do you want to keep them? ng mun li trong bao lu? B : About two weeks. Khong hai tun. 2 A: whats the measurement ? Trng lng c tnh th no? B : this has 1.5 kg per ten pack bag. C 10 ti nng 1.5 kg. A : How do you pack them ? ng gi nh th no? B : Ten pieces in a paper box ;20 boxes in a wooden case. Mi hp giy c 10 b, mi thng g c 20 hp giy. A : What is the measurement of one case ? Th tch thc ca mi thng g l bao nhiu? B : Eight cubic feet per case. 8 thc vung Anh (khong 0.23 m2 A : I see Ti hiu ri. 3 A : This is our latest product.

y l sn phm mi nht ca chng ti. B : the finish is superb. How strong is it ? Thnh phm rt tt. bn ca n th no? A : Its about 15kg/cm2, twice as strong as the usual one. C th chu p lc 15 kg/cm2, mnh gp i so vi cc sn phm bnh thng. B : What kind of shapes do you have ? Chng c nhng kiu no? A : As you see, three shapes are availabe. Nhng anh thy y , c 3 kiu khc nhau. B : I think its an excellent product. Ti ngh l sn phm cht lng tt. A : Im happy hear that. Rt vui v anh noi nh vy. 4 A : How many colors are availabe for this item? Sn phm ny c bao nhiu mu? B : We have two standard colors. What colour do you prefer? C 2 mu ch o.Anh thch mu no? A : I prefer light one. Then it will cater more to teenagers. Ti thch loi mu nht hn. V mu hp vi cc bn tr . B : I agree. If the quantity is 10000 sets or more, you may choose any color you like. A : How much can you supply per month? Mt thng cc anh c th cung cp bao nhiu b? B : Our monthly production capacity is 50000 sets. Sn lng hng thng ca chng ti l 50.000 b.

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Hi thoi b sung A: whats the material? N lm bng cht liu g? B: this is made of goat leather. N c lm bng da d. A: How many designs do you have? Cc anh c bao nhiu mu thit k? B: we have three designs in that grade?

Loi ny c 3 kiu. A: would it be possible to change the product slightly? Cc anh c th sa li sn phm ny c khng? B: yes, its possible. How do you want it changed? c ch. Anh mun sa nh th no? A: thats all I have to tell you about our latest model? l tt c nhng g ti mun ni vi anh v sn phm mi ca chng ti. B: thank you. Cm n anh. Business Advice Sch hng dn thng bao gm 2 phn, l gii thch v sn phm v hng dn cahc1 s dng sn phm. di y l v d v sch hng dn cho my in thoi, trong ngi ta dng s th hin nhng tnh nng quan trng can sn phm vi khch hng. Hy vng thng qua s ny, bn c th ng dng cho sn phm ca mnh: 1. m t (description)

2. cch s dng (operation)

Lesson 7 SHOWROOM GUIDE THM PHNG TRNG BY Hi thoi mu 1 A: Ill show you about our showroom and explain all the exhibits here. Ti s dn anh n tham quan phng trin lm ca chng ti, ng thi cng gii thiu vi anh v tt c nhng sn phm c trng by . B: do you have any literature? Anh c sch hng dn khng? A: yes, heres your catalog. C, y l bn lit k cc sn phm ca cng ty chng ti. B: thanks. Cm n anh. A: are you interested in seeing any particular item first? Anh c mun xem trc th g khng?

B: no. I want to see everything. Khng. Ti mun xem tt c mi sn phm. A: then, shall we begin viewing the objects from over there on the left? Vy chng ta bt u tham quan t bn phi nh.

Exhibit (n): sn phm trng by, hng trin lm. Literature (n): sch hng dn.

2 A: can I interest you in this model? This has just come out. ti gii thiu vi anh v mu hng ny nh. y l sn phm mi c tung ra th trng y. B: could you demonstrate it? Anh c th hng dn cch s dng c khng? A: sure. All you have to do is turn it on and press the play button. Tt nhin l c. anh ch cn bt cng tc, sau n nt khi ng l c. B: simple enough! Qu n gin! A: yes, this will really go over big. Would you like to try it yourself? Vng, sn phm ny chc chn s bn rt chy. anh c mun dng th khng?

Demonstrate (vt): mu, lm mu. Turn on : bt cng tc Go over: thnh cng, bn chy

3 A: how many items do you have? Cng ty cc anh c bao nhiu loi sn phm? B: we market about 80 different items; 120 if we include the trial products. Chng ti c 80 loi sn phm c by bn trn th trng, nu k c sn phm th nghim th c ti 120 loi. A: thats impressive. Tht ng khm phc! B: theres something Id like to show you. This is still at the experimental stage.

y l nhng sn phm m chng ti mun gii thiu vi anh, chng vn ang trong giai on th nghim. A: what is the power source of this robot? Ngun in can ngi my ny u vy? B: it has dry cell batteries. Let me show you some of its features. Bn trong c pin kh. ti gii thiu vi anh v c im ca ngi my ny nh!

Trial product: sn phm th nghim At the experimental stage: trong giai on th nghim Robot: ngi my, robot Dry cell battery: pin kh 4 A: did you enjoy visiting our showroom? Anh hi lng v chuyn tham quan phng trin lm can chng ti ch? B: yes, I did. You have a lot of attractive merchandise. Vng. Hu ht cc sn phm can anh u c sc thu ht A: thank you. I hope youll place some orders before you leave. Cm n anh. Ti mong rng cc anh s t vi n hng, sau s lit k nhng sn phm cn mua. B: Ill run through your catalog and make a list of what were likely towant. Chng ti s xem qua danh mc hng, sau s lit k nhng sn phm cn mua. A: I see. Thank you for sparing your precious time. Ti hiu. cm n anh ginh thi gian qu bu can mnh cho chng ti. B: thank you for all the information. Ti cng xin cm n anh v nhng thng tin anh cung cp cho chng ti.

Merchandise: hng ha, thng phm. Run through: xem lt qua Be likely to: c th.

Hi thoi b sung A: Thank you for coming to our exhibition today. Cm n v hm nay anh n d trin lm can chng ti B: Im happy to be here. I intend to take a good look at your

A: B: A: B: A: B:

Products. Ti rt vui v c n d. Ti mun tham quan sn phm ca cc anh. Please feel free to ask me anything. C vn g anh c hi. Yes,I will. Vng. How long is the warranty good for? Thi hn bo hnh l bao nhiu? Two years, Mr. Brown. Within that period, all repairs are free. Hai nm, tha ng Brown. Trong thi gian nay, khch hng s c sa cha min ph. Now this is the last item for today. y l mt hng cui cng ca ngy hm nay. Thats very interesting. Tht th v Business Advice

Please come this way. Id like to show you our showroom. Mi i theo li ny. Ti mun a anh n tham quan phng trng by ca chng ti. Ill take you to our showroom. Ti s a anh n tham quan phng trng by ca chng ti! Let me show you you around house. ti a anh i xem nh can ti. Nu bn c mi khch hng mua sn phm no , ban c th ni: Can I interest you in one? Ti xin gii thiu vi anh v sn phm ny. n gin hn bn c th ni: How about this one? What about this one? Anh thy n th no? trnh nhng nghi ng can khch hng v cht lng sn phm, ch cn ni vi li ni,bn c th tng thm tin cy ca khch hngv cht lng ca sn phm, iu ht sc quan trng.V d, nu ban bn mt hng ao s mi, bn co th ni: We have some fine shirts here. We guarantee its quality. y chng ti cn vi chic o s miraats p. Chng ti xin dm bo cht lng sn phm ny. T guarantee trong cu ny c ngha mnh hn t bo m/bo hnh trong ting vit, Khi chng ta mun m bo v cht lng trong mt khong thi gian nht nh,chng ta c th ni: Well guarantee this product for one year. Chng ti xin bo hnh mt nm cho sn phm ny. Bn cng c th thay bng twarrant,nh: Well warrant this product for three years. Chng ti xin bo hnh 3 nm cho sn phm ny. Khi mun dng t ng th hin vic gii thiu sn phm hoc bo m cht lng sn phm,bn c th dng t endorse, nh:

We can endorse this model Chng ti xin m bo cht lng ca loi sn phm ny. Cui cng,khi khch hng i, bn nh ni vi h rng: Thank you for giving us your precious time. Cm n ng ginh thi gian qu bu cho chng ti. Im very glad to have met you.I hope to see you again. Rt hn hnh c lm quen vi ng. Ti hi vng s c gp li ng. Lesson 8 PRICE NEGOTIATION M PHN V GI C Hi thoi mu 1 A: Is this your best price? y c phi l gi u i nht ri khng? B: Im afraid it is. Thats our rock-bottom price. C l l nh vy, y l gi thp nht can chng ti ri. A: That may be true, but if you make it cheaper, well be able to Place large orthers continuously. C th nh vy, nhng nu anh h thp hn cht na , sau nay chng ti s tip tc t hng vi s lng ln. B: About what price would you say? Anh nh h gi xung bao nhiu? A: I have to ask you for $9.00. 9 la. B: $9.00 is out of the question. The best I can offer you is $9.50 9 la, khng c. Gi thp nht can chng ti l 9,5 la ri best price: gi u i rock-bottom price: gi thp nht out of the question: khng th,khng c

2 A: the prices you qouted us are little too high. I want a 20% discount. Gi cc anh a ra hi cao. Ti mun gim xung 20%. B: I cant give a reduction like that! Chng ti khng th gim nh th c.

A: look, I know you can manage that. Ive already had a similar offer from your competitors. Ti bit l anh c th iu chnh c. i th cnh tranh ca cc anh cung a ra gi nh vy m. B: But when it comes to quality, theres no comparison. Nhng nu so v cht lng th hng ca h khng th snh bng hng ca chng ti c. A: you have to meet your figure, if your company really wants to sell more. Cc anh nn cn nhc li gi c nu thc s cc anh mun bn c nhiu hng! B: well, I need some time to think it over. Vng, ti cn c thi gian suy ngh. Quote (vt): bo gi 20% discount: gim 20% 3 A: weve had to increase our prices on some of our items. Chng ti iu chnh gi i vi mt s sn phm. B: up again? Li tng gi ? A: yes. However, since the quality has also improved, the raise is Justifiable. Vng. Khi cht lng c ci thin th tng gi l iu ng nhin. B: how much has it gone up? Gi tng thm bao nhiu? A: the unit price has been raised by 5% to $27. Gi ca mi n v hng tng thm 5%, tc l 27 la. B: I didnt expect it to go that high. Ti khng ngh gi li cao nh th.

Justifiable (adj): iu ng nhin Go up: tng ln, tng thm 4 A: how much are you asking per unit? Gi cho mt n v hng l bao nhiu? B: our factory price is $4.50 per unit. But it depends on quantity.

Gi cho mt n v hng trong xng can chng ti l 4,5 la. Tuy nhin, vn c th iu chnh theo s lng mua. A: assume I oder 30000 outright? Gi s chng ti t mua 30000 b th th no? B: then I could bring it down to $4.48. Nu th chng ti c th gim xung 4,48 la. A: that doesnt seem like much of a reduction. How about $4.45? Nh th chng gim c l bao.cc ng c th gim xung 4,45 la c khng? B: Ill tell you what. If you double the order, I suppose we could consider it. Th ny nh. Nu ng t vi s lng gp i, ti ngh chng ti c th xem xt li gi c.

Factory price: gi xut xng Assume (adj): gi s Outright (adv): tt c, ton b

Hi thoi b sung A: how much can you bring the price down? Cc ng c th h xung bao nhiu? B: Im afraid that there is no room to negotiate the price. Ti e rng mc gi khng th mt c hn c na. A: thay look rather steep. Xem ra mc gi ny khng hp l lm. B: yes, but they are worth that much. Vng, nhng chng hon ton ph hp vi gi m. A: how much are the prices up? Gi tng thm bao nhiu? B: about 5 percent on the average. Trung bnh khong 5%. A: If you wont come down to $23, we wont buy one. Nu gi khng di 23 la th chng ti s khng mua. B: Im sorry, but I cannot make any further discounts. Rt tic, nhng chng ti khng th gim hn c na.

Steep (adj): khng hp l Average (n): trung bnh Discount (n): tin bt, s tin c gim.

Chung ta co th hinh dung mc gia nh hinh cua nui , trong trng hp nay co th dung t high va low biu at , nh : Thats too high. Gia qua cao! Oh, no,this is the lowest price. khng , y la gia thp nht ri. Let us have your rock-bottom price. Hay cho chung ti gia thp nht cac anh co th ban. T rock-bottom price la cach cng iu th hin gia ca nh th la a thp ri, khng th giam hn c na. Khi noi v gia ca, chung ta thng dung tinh t reasonable.Noi mt cach n gian , t nay co y nghia nh t hp ly trong ting Vit, vi du : The price is quite reasonable. Gia nay tng i hp ly. Tinh t unreasonable lai chi gia ca qua cao, cao mt cach v ly, vi du: The price is unreasonable. Gia nay qua cao! Khi noi v gia re, ban nn han ch ti mc ti a vic s dung t cheap, vi t nay co y nghia am chi gia re la do cng lao ng re (cheap labor).

Ban co bit mc ca khng? Nu gia i phng a ra qua cao, ho ha xung gia thp hn, ban co th noi: Can you make it a little cheaper? Can you come down a little? Can you reduce the price? ng co th ha gia hn mt chut c khng?

Khi mun nhn manh v cht lng san phm, co c mc gia hp ly nht trong giao dich, chung ta co th noi: This one is very good for 10 dollars. San phm nay chi ang gia 10 la. These are slightly higher in price , but their superior quality makes them more valuable than the less expensive ones. Mc du gia cua s hang nay hi cao mt chut, nhng o la nhng san phm co cht lng tt, vi th no gia tri hn rt nhiu so vi nhng san phm re hn. Ngoai ra, chung ta co th cu truc:..(all right),but.. t cu, vi du: The price is high, but its an unusual well made tie. Please look at the label. Its designed by Piere Cardin. Gia nay cao tht, nhng y la loai ca vat c thit k c bit. Xin hay nhin vao thng hiu xem, y la san phm do Piere Cardin thit k y.

Lesson 9 FACTORY TOUR (1) THM XNG (1) Hi thoai mu 1 A:Ill be accompanying you on your tour today. Hm nay ti se a anh i tham quan. B: Thank you for all the trouble youre going to take for me. Cam n anh vi anh a giup ti vt va hn. A: No trouble at all. I only hope Ill be able to help you. Co vt va gi u. Ti rt mong co th giup c anh. B: Im sure you will. Chc chn anh se lam c. A: Heres a schedule weve prepared. I hope its suitable for you. y la lich trinh ma chung ti a chun bi sn. Hi vong se lam anh hai long. B: All right. Ill be ready in five minutes. n ri. Ti se chun bi xong trong vong 5 phut na. 2 A: Ill give you a little information about your itinerary for today. Chung ti xin cung cp mt s thng tin v bui tham quan ngay hm nay cho cac anh. B: Id appreciate that.

Cam n cac anh. A: Well reach the plant by 10:30 and well be on a tour before lunch. Were scheduled to be back here in Beijing by 2:30. Chung ta se n xng trc 10 gi 30 va i tham quan trc khi n tra. Theo d inh, chung ta se tr lai Bc Kinh trc 2 gi 30 phut. B: Could you be a little more specific? Anh co th noi cu th hn c khng? A: Of course. Ill be giving you more details on the way there. Tt nhin la c. Chung ti se gii thiu cu th hn trn ng i. By gi chung ta xut phat c cha? 3 A:Mr.Brown, Id like introduce you to meet Mr.Lee, the plant manager. ng Brown, ti mun gii thiu ng vi ng Lee, giam c nha may. B:How do you do, Mr.Lee? Chao ng Lee. C: How do you do, Mr.brown? Its a pleasure to meet you. Chao ng Brown. Rt hn hanh c lam quen vi ng. B: The pleasures mine. o la nim vinh hanh cua ti. C: Ill give you a complete picture of our operation. Ti se gi ng oan phim t liu hoan chinh v qua trinh san xut cua chung ti. B:Thank you. Thats why I came. Cam n ng. y chinh la muc ich ti n y ngay hm nay. C: First, Ill show you an 8 minute multivision. Trc ht, ti xin danh 8 phut ng xem oan phim tai liu nay qua may chiu. 4 A: When was this factory founded? Xng nay c thanh lp t khi nao? B: In 1976 with a capital of 2 million dollars. Nm 1976, khi o vn la 2.000.000 la. A: How many employees do you have? Xng cua cac anh co bao nhiu nhn cng? B: There are about 1200 in the plant, and 80 in the office. Trong xng co 1.200 cng nhn, con vn phong co 80 nhn vin. A: You are expanding your plant.

Xng cua cac anh ngay cang m rng y nhi. B: Yes. Our new plant will start production next month. Vng. Thang ti la xng mi cua chung ti bt u i vao hoat ng. A: That will help to speed things up. Nh vy tc san xut se ngay cang tng ln. B: Of course. It has taken two years altogether. Tt nhin. Tt ca chung ti a mt 2 nm xy dng ri. Hi thoai b sung A: I hope the noise isnt bothering you. Hy vong nhng m thanh nay se khng lam phin n ng. B: No, not at all. Im accustomed to this sort of thing. Khng sao. Ti a quen vi chung ri. A: If theres some place youd like to stop, dont hesitate to ask. Nu mun dng u thi xin ng c noi. B: Thank you. Ill keep that in mind. Cam n ng. Ti se lu y. A: I hear your plant is phasing in robots. Nghe noi xng cua cac anh ang tin dn ti t ng hoa. B: Yes, we began last spring. Vng, chung ti a bt u t u nm ngoai. A: These machines seem to be the most modern ones of their kind. S may moc nay hu nh u la kiu may hin ai nht. B: Thats true. We believe that superior equipment makes for superior products. ung vy. Chung ti tin rng cac thit bi tin tin se giup chung ti san xut ra nhng san phm co cht lng tt.

Business advice
Khi dn khach i tham quan cng xng, ban co th s dung nhng cu sau: 1. Ill give you a little information on our schedule. Chung ti xin cung cp mt s tai liu v k hoach lam vic cua chung ta. Ill give you more information on the way to the factory. Trn ng n xng, ti se gii thiu vi anh nhiu hn. 2. Well drive to the factory, which is about 45 minutes from here.

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Chung ta se lai xe n xng, se mt khoang 45 phut i xe. Mr.Song will be meeting us there. He will be the one who actually shows you around. ng Song se i chung ta o. ng y rt mun a anh i tham quan cng xng. Let me take you around the factory. ti a anh i tham quan xng nhe. The power plant was built 5 years ago. Nha may in nay c xy dng t 5 nm trc. At present, there are 967 workers at the manufacturing plant. Hin nay, xng ch tao nay co 967 cng nhn. Watch your step. Anh i cn thn keo nga. Im not familiar with that point. Let me call someone who is more knowledgeable. V khoan nay ti khng ranh lm. ti goi in cho ngi am hiu v vn nay. Well, shall we have a break? You must be tired, having seen all of our plants all at once. c ri, chung ta nghi mt lat nhe? Chi mt thoang a tham quan ht xng cua chung ti, chc anh cung a mt lm ri. I hope you dont mind having Chinese food for lunch. Hy vong anh khng ngai dung cac mon n Trung Quc trong ba tra ch? We still have plenty of time, so if theres some place youd like to stop by, please dont hesitate to ask. Chung ta con rt nhiu thi gian, vi th nu mun nghi u xin anh c noi. Were running a little short on time, so Chung ta khng co nhiu thi gian, vi vy I hope you found the trip informative. Hy vong anh se nm c nhiu thng tin sau chuyn i thm nay. This completes our schedule for today. Chng trinh lam vic cua chung ta hm nay dng y.

Lesson 10 FACTORY TOUR (2) THM XNG (2) Hi thoai mu 1

A: Why dont we start at our main plant? Sao chung ta khng bt u tham quan t xng chinh nhi? B:Sure. Whats your annual output? Tt nhin ri. San lng nm cua cac anh la bao nhiu? A: It would be approximately 800.000 tons. Production is double what it was 3 years ago. Khoang 80 van tn, gp i san lng cua 3 nm trc y. B: Whats your market share? Ty l chim hu thi trng th nao? A: It was over 48% last year. Were the largest manufacturer in Beijing in this line of business. Vt trn 48% so vi nm ngoai. Bc Kinh, chung ti la nha ch tao ln nht trong nganh. B: Is that right? Th a? A: Were supposed to take off shoes from here. And please use these slippers. Chung ta phai ci giy y. y co dep l, mi cac a i tam. 2 A: What is your usual percentage of rejects? Ty l hang bi tra v cua cac anh la bao nhiu? B:In normal operations it would be about 6 or 7 percent. But in our factory its only 3.9 percent. Binh thng nu nha may san xut binh thng thi ty l hang bi tra v la 6%-7%, nhng xng cua chung ti chi co 3,9%. A: Thats fantastic. Cung kha di y ch! B: Our quality control is very strict. V vn cht lng, chung ti quan ly rt nghim ngt. A: How much do you spend on R&D? Cac anh bao nhiu chi phi cho cng tac nghin cu va phat trin? B:About 3% of gross sales. Please come along and see our R&D Department. Khoang 3% tng doanh thu. Mi anh i theo ti,chung ta cung n thm phong nghin cu va phat trin. 3 A: Everybody is working very hard. Moi ngi lam vic tht chm chi. B: yes.We are short-handed. Vng.Chung ti con thiu rt nhiu nhn cng.

A: Ive heard Beijing is one of the cities with the densest population. Nghe noi Bc Kinh la mt trong nhng thanh ph co mt dn s ng nht. B: Nevertheless, we are short of laborersb these days. Du vy, hin nay chung ti vn ang thiu nhn lc. A: they take home excellent salaries, I hope. Hy vong rng ho co thu nhp cao. B: Thats right. Beijing is no longer a city of cheap labor. Vng.Bc Kinh khng con la mt thanh ph co gia nhn cng re mat na ri. 4 A:What do you think of our factory? ng thy xng cua chung ti th nao? B: Im very favorably impressed. I think we may be able to work together. Ti rt n tng va bai phuc. Ti nghi chung ta co th hp tac vi nhau. A: Im very glad to hear that. Well work very hard to live up to your expectetions. Ti rt mng v iu o. Chung ti se n lc lam vic at c nhng iu ng mong mun. B: Ill do my best, too. Ti cung se c gng. A: Well, shall we have a break? Vng, chung ta se nghi mt lat ch? B:Good idea. Y kin hay y! Hi thoai b sung A: Can you give me more details on that? ng co th cho ti bit cu th hn c khng? B: Id be happy to. Ti rt sn long. A: Did you get the information you were after? ng a tim c nhng thng tin cn thit ri ch? B:Actually, I got far more than I had expected. Thc ra, ti bit c nhiu hn nhng gi minh mong mun. A: Thank you very much for the tour. Cam n ng a sp t cho chuyn tham quan ln nay

B: Not at all. Im sorry I couldnt answer all of your questios better. Khng co gi. Ti xin li vi a khng th tra li cu th tt ca cac cu hi cua ng. A:Can you explain it more in detail? ng co th giai thich cu th hn c khng? B: Im sorry, but the technical know-how is confidential. Rt xin li,vi vn ky thut la chuyn bi mt cua chung ti.

Business advice
Mt trong nhng phng phap quan trong thuyt phuc khach hang u My o la cung cp cac tai liu thng k mt cach chi tit. Nu ban chi s dung nhng t ng kiu nh: hi, khoang, thi ban se khng tao c nim tin cho i phng.Hay lit k mt cach chinh xac lng hang ban ra,san lng nm, ty l chim hu thi trng, ty l hang bi tra v va cac chi phi danh cho cng tac nghin cu va phat trin, o la nhng iu ht sc quan trong. Chung ta co th ly vi du v mc doanh thu nm: Whats the total amount of your annual sales? Xin hoi, tng doanh thu nm cua quy cng ty la bao nhiu? For the fiscal year 2004 it was a little over 300 million dollars. Theo thng k nm 2004 , mc doanh thu cua chung ti la 300 triu la. Nu chi noi v tng kim ngach ban ra thi co le cha u, li nhun cung la mt yu t rt quan trong.Nu mun bit li nhun la bao nhiu, ban co th hoi nh sau: Whats the percentage of your profit? Ty l li nhun cua cac ng la bao nhiu phn trm? Whats the total profit of your annual sales? Tng li nhun cua cac ng la bao nhiu? C th ty theo phm vi khu vc m chia hot ng kinh doanh thnh 2 loi: kinh doanh trong nc,gi l domestic sales; nu l hat ng kinh doanh trong lnh vc xut khu th gi loverseas saleshoc sales abroad.Khi hiu 2 thut ng ny, bn c th hiu c ngha ca nhng cu sau mt cch d dng: What the percentage of overseas markets in proportion to domestic markets for your product? T l sn phm bn ra th trng trong nc v th trng nc ngoi ca qu cng ty l bao nhiu? The ratio is about 7 overseas to 3 domestic. T l bn ra nc ngai l 70%,cn trong nc l 30%

Khi mun bit sn lng ,bn c th hi: Whats you annual output? Sn lng nm ca nh my cc anh l bao nhiu? Heres a pamphlet about this plants yearly production. y l cun s tay gii thiu cc sn phm trong nm ca xng ny. Nu mun hi t l phn trm chim hu th trng l bao nhiu ,bn c th dng t market share,v d: Whats you market share? T l chim hu th trng ca cc anh l bao nhiu? Whats the market share held by your company? T l chim hu th trng ca qu cng ty l bao nhiu?

PHN 3 MAKING AN AGREEMENT

K HP NG

Lesson11

TERMS OF PAYMENT IU KIN THANH TON Hi thoi mu

A: Now Id like to go over the terms of payment. By gi ti mun tho lun v iu kin thanh ton. B: What do you have in mind? Theo ng th th no? A: Full payment must be made at the time of the shipment. Tt c cc khan tin u phi thanh tan xong ngay khi xp hng. B: Hmm. A: Weve already reduced the price by 3%.Please keep that in mind. Chng ti gim gi 3%.Xin cc ng lu iu ny. B: All right. I see no problem. Vng, ti thy nh th cng c. A: I appreciate your cooperation. Cm n s hp tc ca cc ng. Terms of payment:iu kin thanh tan Coopertion [ kuprei n] (n):hp tc ,s hp tc

A: I wonder if you could consider spreading payment over a period of time. Ti ngh, cc ng c th ng vi vic thanh tan thnh nhiu t. B: Do you mean installment payments? ng l tr gp ? A:Right. ng th B: If you insist, we may be able to consider that type of payment. Nu ng vn c ni, chng ti c th xem xt v phng thc thanh tan ny. A: How does it work? C th l thanh tan nh th no? B: Generally,10%down and the balance is to be divided three equal monthly payments. Thng thng u phi tr trc 10%,s cn li s tr ht trong 3 thng ,mi thng30%. installment [in'st:lmnt] (n): thanh tan thnh nhiu t,tr gp balance ['blns] (n):s tin cn li

3
A: (On the phone) What do you think of our proposition regarding payment?

(Ni trong in thoi) ng c kin g v phng thc thanh ton m chng ti ngh khng? B: Basically,I think its reasonable .But the first payment is more than we expected Ti cho rng phng thc v c bn l hp l, nhng t thanh tan u li nhiu hn so vi d tnh ca chng ti. A: Please consider our profit margin.It isnt large. Mong ng hy xem xt vn ny ,v li nhun ca chng ti khng nhiu. B: But Id appreciate a more favorable condition. Nhng chng ti s rt cm n nu iu kin thanh tan u i hn mt cht. A: Well,Ill have to give it some more thought. Vng , nht nh chng ti s suy ngh thm v vn ny. B: When can I have an answer? Khi no th ng cho chng ti bit cu tr li? A: Ill let you know within an hour. Ti s tr li ng trong khang 1 ting na. profit margin:li nhun, li

4
A: Were in a tough position. Please consider deferred payment. Cng ty chng ti ang gp kh khn .Mong ng hy ko di thi hn thanh tan cho chng ti. B: As I said before,Id like to.But I cant get permission from the company. Trc y chng ti ni vi cc ng ri,chng ti rt mun ra hn.Nhng cng ty chng ti khng cho php. A: Cant you think it over a little more? Cc ng khng th xem xt thm v vn ny c sao? B: Im afraid we just cant. Ti e l khng th . A: Come onIsnt there anything that could be done? Xin ng lm th.L no cc ng khng th gip chng ti mt cht g sao? B: Sorry,its out of my hands now. Rt ly lm tic ,vic ny ti khng th t quyt nh c. deferred payment:ko di thi hn thanh ton, ra hn thanh ton

Hi thoi b sung:

A: What are your terms of payment?

iu kin thanh tan ca cc ng nh th no ? B: Please open an irrevocable confirmed L/C at sight Xin hy m ngay th tn dng khng th hy ngang A: Please give us a quotation in US dollars for model No.5. Xin hy chuyn cho chng ti mt bng d k gi mu hng s 5 tnh bng la. B: It is around US $40 C.I.F London. The payment term is cash on delivery. Gi C.I.F Lun n l 40 la ,bao gm ph bo him v cc vn chuyn .Phi thanh tan bng tin mt ngay khi nhn c hng. A: What about the cost of delivery? Gi vn chuyn khong bao nhiu? B: Wed like to do it in accordance with an F.O.B. iu ty thuc vo gi F.O.B. A: Can you tell me the advising bank of your L/C and its number? Cc ng c th cho ti bit ngn hng thng bo th tn dng v m s th tn dng ca cc ng khng? B: The advising bank is the First Bank head office with is to confirm the L/C,and its number is 523. Ngn hng thng bo l tr s chnh ca ngn hng First Bank,h xc nhn th tn dng ca chng ti ,m s th tn dng l 523 C.I.F.(Cost ,Insurance and Freight):gi bao gm ph bo him v cc vn chuyn,gi cp bn. Cash on delivery:thanh ton khi nhn c hng F.O.B(free of board):gi giao hng ln tu Advising bank:ngn hng thng bo ,ngn hng trung gian L/C(letter of credit):th tn dng

Business Advice
Trong cc tnh hung giao tip thng thng ,nu mun hi gi, bn ch cn ni:How much is this l . Nhng trong trng hp m phn thng mi , chng ta khng th hi mt cch n gin nh vy c.Do qung ng vn chuyn hng ha rt xa ,nn trc tin phi xc nh r cc iu kin nh bn no chu trch nhim chi tr ph bo him v cc vn chuyn ,nhn hng u,nh vy chng ta mi bit gi nh th l cao hay thp.Cc bn c th tham kho cc mu hi thoi di y: A: And the price? Gi c l bao nhiu? B: Twenty cents per yard. 0.2 la mt thc Anh. A: On what term? Ph vn chuyn tnh nh th no? B: F.O.B Tianjin. Bn bn c trch nhim thanh ton gi F.O.B Tianjin(gm ph giao hng,cc vn chuyn v ph bo him) A: That s too high.I thought it was on a C.I.F. basis Cao qu .Chng ti ngh cc vn chuyn v ph bo him c tnh trong tin hng ri.

Thut ng v vn chuyn hng ha

Trong qu trnh vn chuyn hng ha ,F.O.B ch phng thc giao hng ti cng xut,cch vit tt cafree on board(bn bn vn chuyn min ph ln tu).V th F.O.B Tianjin ch phng thc thanh ton m bn bn chu trch nhim chi tr ph vn chuyn ,tin bo him vo giao hng ti Tianjin.Ngc li ,C.I.F l cch vit tt ca Cost ,Insurance and Freight, ngha ca cm t ny l gi hng bao gm c ph vn chuyn v tin bo him t cng xut ti im ch.Khi dng phng thc

thanh ton C.I.F ,phi ch r a danh ,nhC.I.F Seattle l ch bn mua chu trch nhim chi tr gi hng bao gm c ph vn chuyn v tin bo him t cng xut Seattle n im ch. Thng thng ,i vi nhng mt hng nhp khu th F.O.B tng i m bo,cn C.I.F thng c dng i vi cc hng ha xut khu.

Money,money,money
Thanh tan tin hng trong giao dch xut nhp khu tng t nh cc hnh thc giao dch thng thng trong nc,gm:thanh tan bng tin mt ,thanh tan bng sc,thanh tan qua ti khan ngn hng, ngoi cc hnh thc thanh ton thng thng,trong giao dch quc t cn c nhng khi nim nh thanh ton trc(pay in advance) hoc thanh tan ht khi nhn c hng (cash on delivery).Khi giao dch bng hi phiu (documentary draft),ngi mua phi m th tn dng (L/C= letter of credit) ngn hng v giao cho bn bn ,bn bn li cn c vo th tn dng m hi phiu sau khi xp hng ,v th rt him xy ra tnh trng khng thu c tin hng.iu ng ch l ,hi phiu c chia lm cc loi:hi phiu tr ngay(pay at sight) hoc hi phiu tr sau(unsance) ,c th dng 60d/s biu th , ngha ca 60d/s l thanh ton trong vng 60 ngy ngay sau khi k hi phiu (d/s= day after sight)

Quiz:Hy cho bit ngha ca cc thut ng sau: F.O.B.(free on board) C.I.F.(cost,insurance and freight) Documentary draft L/C(letter of credit) Unsance 90d/s Pay at sight pay in advance

Hi thoi mu

TERMS OF DELIVERY IU KIN GIAO HNG 1

Lesson 12

A: What quantities would you order? ng mun t mua bao nhiu hng? B: Can you make around 80.000 pieces in this mold?

Cc ng c th lm cho chng ti 80.000 chic vi kch c nh th ny khng? A: Weve got only 50.000 pieces at the present time. When do you need them? Hin ti chng ti ch c 50.000 chic .Khi no ng cn? B: Please rush this order Cng sm cng tt B: Ill arrange to have them reach you in five days.Would that be satisfactory? Ti s sp xp 5 ngy na hng s n ni .Nh th c c khng? B: Good.You must deliver the goods in that time Vng. ng phi gi hng ng thi gian y. A: Dont worry about it. We can come up with your order. Xin ng ng lo,chng ti s lm kp n t hng ca ng Come up with:theo kp ,ui kp

2
A: What quantity do you have in mind? ng mun t bao nhiu hng? B: Thirty thousand dozen in five shipments. 30.000 t ,vn chuyn thnh 5 lt. A: When do you want to start and how do you want it shipped? ng mun khi no tu chy v vn chuyn th no ? B: Six thousand dozen each month for five months starting in July will be fine. Vn chuyn trong 5 thng, mi thng 6000 t ,bt u t thng 7. A: In October ,the production line is very busy.So ,if we could ship 3000 dozen in October ,then well make it up by sending 9000 dozens in November. Vo thng 10, dy chuyn sn xut s rt bn.V vy ,nu c th ,thng 10 chng ti s chuyn 3000 t ,n thng 11 s chuyn b sung 9000 t. B: Okay,but youve gotta be sure to meet it. Cng c, nhng cc anh phi m bo chuyn hng ng thi gian quy nh. make up:b sung ,n b ,bi thng A: (On the phone) Could we get them delivered by the end of this month? (Qua in thoi )Cui thng hng c n ni c khng ?

B: Its rather difficultwe have now a rush of orders and we are working round the clock. Nh th s hi kh hin chng ti ang c mt s n t hng cn phi lm gp nn phi tng ca c ngy v m. A: What is the present lead time ,then? Vy l nhanh nht l khi no th hng c chuyn n? B: Im afraid itll be about four to six months .If you need immediate shipment,youll have to check stocks of other manufacturers. Ti e rng phi 4-6 thng na . Nu ng mun chuyn ngay, ng c th tm hiu v hng d tr ca nh sn xut khc. A: I see.Well find another supplier. Ti hiu,chng ti s tm nh cung cp khc. B: Please understand that immediate shipment after an order is not possible. Mong ng thng cm ,chng ti khng th chuyn hng n ngay khi va mi nhn c n t hng.

Round the clock:tng ca c ngy ln m Supplier[splai] n: nh cung cp

4 A: (On the phone) how long will it take to get the sample? (Qua in thoi ) khong bao lu na chng ti mi nhn c hng mu? B: Itll take about 30daysto send it by ship. Phi mt 30 ngy chuyn n bng tu. A: Its too late. Nh th th qu mun. B: Then Ill it rush off to you by air. Vy chng ti s chuyn bng ng hng khng cho ng. A: That would be better. C l nh th s tt hn. B: How soon can you give me the order details? Khong bao lu mi gi cho chng ti n t hng chi tit? A: When I reveice the sample,Ill send you the purchase order. Khi no nhn c mu hng ,ti s gi ngay n t hng cho ng. Rush off: vi ,tranh th

Purchase order: n t hng Hi thoi b sung A: When can you deliver the goods? Khi no ng s chuyn hng ti? B: Within 3 months upon arrivalof your L/C. Trong vng ba thng k t khi chng ti nhn c th tn dng. A: Do you have SM-3S in stock? Trong kho ca cc ng cn loi SM-3S khng? B: Yes, we always try to keep on adequate stock . Cn .Chng ti lun c gng gi hng trong kho. A: Can you fill this order? Cc ng c tip nhn n t hng ny khng? B: Yes, we have enough stock to supply you. C , chng ti lun c hng cung cp . A: Im afraid Ill have to reconsider the order. E rng ti phi xem xt li n t hng ny. B: Why do you say so? Ti sao ng li ni nh vy? Keep on : m bo ,duy tr Stock([stk] ) n : hng d tr, kho d tr Fill in the order: tip nhn n t hng

Business Advice Bn hy th tnh xem: 1 GROSS =___DOZEN =___PIECES V n v tnh s lng hng ha ,c th chia thnh cc n v sau :piece (chic ,ci), dozen (t), gross(mi hai t).Thng thng mi dozen l 12 ci mi gross l 144 ci hay 12 t .Nhng do chng loi hng khc nhau ,nn n v tnh cng c s khc bit nho nh ,v th bnaj cng cn lu .V d , bakers dozen l 13 chic do quy nh v trng lng trc y rt

nghim ngt , cho ln trong ngh lm bnh , c mt t li c tnh thm mt chic ph hp vi quy nh . Cho ti nay, bakers dozen tr thnh mt khi nim t bit ,l 13 ci ,ch khng n thun l 1tas 12 chic nh thng thng . Dozen l tn n v ,hy ch cch s dng nhng mu cu quan trng di y: Shell by the dozen. Bn tng t mt. Cheaper by the dozen. Mau c t s r hn. Cu chuyn v 5 tn than V n v tnh trng lng ,cch tnh ca Anh v M cng c nhng im khc nhau .Tn ca Anh (English ton) l tn di (long ton) ,tng ng 2240 bng, nng hn so vi n v tnh thng thng (metric ton ,2204 bng) .Cn tn ca M l tn ngn (short ton), ch bng 2000 bng ,nh hn so vi n v thng thng. Ngi Anh v ngi M tng tranh ci rt nhiu v vic tnh 5 tn than.V pha Lon Anh ,do bn ht than nn h mua than g Metri Sho ca M .Ngi Anh nh mua 5 tn than c rt (tn ca Anh) nhng ngi M li tnh ton ton ton bng n v tn ca M ,do dn n s chnh lch v khi lng .y c th coi l s hiu nhm do hai bn Anh v M quen dng on v tnh khc nhau gy nn. 2240 1b 2204 1b 2000 1b

Chnh v nhng bt ng ,hai bn quyt nh thng nht cc n v o lng d l thng(case), kin (bale), bao(bag), hay bc (bundle) .Tng trng lng (gross weight) tr i trng lng ca bao b (tare) th ra trng lng tnh (net), mc d nguyn l ca n kh n gin , nhng trong lnh vc thng

mi ,do hng ha phi vn chuyn i rt xa , nn trng lng khi bt u vn chuyn (shipped weight) v trng lng khi n ch (landed weight) lun c s chnh lch nht nh .Ch khi hai bn k hip nh th h mi trnh c nhng hiu lm ny . Ly v d , nu mun xy ra tranh chp gia hai bn v vic khng trng lng th phi lm hp ng trc v t ra quy nh bng vn bn , v d: Loss in weight over 2% will be for sellers account . Nu trng lng thiu trn 2% so vi tng trng lng ,bn bn s phi chu trch nhim. Trong hp ng ,cn phi xc nh r phm vi trch nhim ca hai bn v kh nng tng gim ca trng lng ,lu phi thm vo cu s chnh lch v trng lng khng c vt qu 10% so vi tng trng lng, cm t tng ng trong ting Anh l more or less term.

LESSON 13

ESTABLISHING AN AGREEMENT K KT THA THUN

Hi thoi mu 1 A: (On the phone) Have you come to any decision? (Ni qua in thoi ) Cc ng quyt nh cha ? B: No ,not yet.Were still taking it over. Cha chng ti vn ang tho lun. A: When will you give us a definite answer? Khi no cc ng c cu tr li chnh xc cho chng ti ? B: Well ,lets not be hasty. Were haning a board meeting to nail it down .

Cc ng ng c vi .Chng ti cn phi hp hi ng qun tr sau mi quyt nh c. A: I hope we shall be able to work together. Hi vng chng ta c th cng hp tc vi nhau. B: I hope so ,too. Ill contact you after the meeting over. Ti cng hi vng nh vy .Sau khi kt thc cuc hp , ti s lin lc vi ng ngay lp tc. Establish [is'tbli] vt : k , xc nh , lp Agreementn ['gri:mnt] n : tha thun , hip c Board meeting : cuc hp hi ng qun tr Nail down: a ra quyt nh 2 A: Youve read the summary of our negotiations.Do you see any problem? c qua bin bn tm tt cuc hp ca chng ti ,ng thy c vn g khng? B: No , theyre no problem as far as I can see. Khng , hin ti cha thy c vn g . A: Then ,its set .Lets putit into writing and sign it. Vy chng ta quyt nh nh th nh . ti vit thnh vn bn chng ta c th k vo . B: Before signing, if you like, Id like to have our consultant look at it. Nu ng mun ,trc khi k , ti ngh l hy c vn ca chng ta xem qua . A: Fine. Vng. Consultant
[kn'sltnt] n

: c vn. 3

A: What do you think of this contact ? ng ngh g v bn hp ng ny ? B: Its okay, up to a point. Rt tt, nhng cn mt s vn . A: What do you mean ? ca ng l ? B: Well, Im in agreement in principle., but therere still a few details that have to be

ironed out. ,v c bn ti ng vi hp ng ny ,nhng c mt s chi tit cha hp l,chng ta nn gii quyt. A: Which points do we stilldiffer on? Nhng iu bt hp l ch no? B: First of all ,clause number 6.Your condition are t severe. Trc ht l iu khon th 6 trong hp ng , iu kin cc anh a ra l qu kht khe. A: I think thats what we agree on. Ti ngh , chnh l iu kin m chng ta thng nht. up to a point : c vn g . iron out : gii quyt (vn , kh khn) 4 A: Im happy that we could arrive at a mutually satisfactory agreement. Rt vui v chng ta t c tha thun m c hai bn u cm thy hi lng. B: I feel the same way . It sure took a long time . Ti cng ngh nh vy . Tt nhin chng ta cng mt mt thi gian kh di. A: I cant believe the number of times we met. Ti khng dm tin v chng ta phi i li qu nhiu. B: I didnt intend to draw out the negotiations. Ti khng mun ko di thi gian m phn. A: I understand your position quite well. Ti hiu quan im ca ng . B: When will the contact papers be ready? Khi no th chun b xong vn bn tha thun ? A: Ill have them ready for you tomorrow morning. Ti s chun b cho ng trc sng mai. Draw out: ko di Hi thoi b sung A: Lets review whats been deciced so far. Chng ti s kim tra li vn c quyt nh. B: Good idea. kin rt hay!

A: How long should we make the contact for? Chng ta cn k hp ng trong bao lu? B: Ordinarily, we make a 2-year contact. Thng thng chng ta k trong 2 nm. A: Before we sign th contact , may I confirm a couple of things ? Trc khi k hp ng , ti mun xc nh mt s vn c c khng? B: Of course. What are they? Tt nhin . l vn g vy? A: I guess were all in agreement now. Ti ngh hin ti chng ta t c tha thun. B: All we have to do now is shake hands. By gi vic m chng ta cn lm bt tay chc mng. Business Advice M, do c nhiu dn tc cng chung sng vi nhau , v th phng thc t duy v gi tr quan ca con ngi cng rt khc nhau , trch nhng tranh chp v phin phc, thng thng ngi ta tha thun bng hp ng (verbal contact ), trong c ghi r quyn li v ngha v ca bn . Hp ng ngoi tc dng trnh nhng tranh chp c th ny sinh , cn c tc dng quy nh r quyn li v ngha v ca mi bn. Trong m phn , cc doanh nghip M thng xc nhn tha thun mt cch rt cn thn , r rng , ng thi sau khi tha thun bng ming , h thng ghi li vn bn hai bn cng k . Nu m phn qua in thoi , h s nh my li tha thun, sau gi cho i phng . Ngoi ra h cn dng hnh thc ghi m li ni dung m phn.Lm nh vy c th trnh c nhng tranh chp d l nh nht , y l thi quen rt tt trong thng mi , chng ta nn hc tp theo. ATTENTION ! Khi lm n vi cc doanh nghip nc ngoi , trong hp ng ca chng ta cn c nhng iu khon sau :

a) Date and Place : Thi gian v a im b) Purpose of the contact : Mc ch ca hp ng. c) Type of goods : Loi hng d) Prices : Gi c e) Offers : Tr gi f) Orders : Lng t mua g) Letter of Credit : Th tn dng h) Force Majeure : iu kin bt kh khng i) Inspection: Kim tra j) Shipment :Gi hng k) Marine Insurance: Bo him ng bin l) Claims : i bi thng m) Arbitration : Trng ti n) Know-how License: Quyn chuyn giao k thut o) Confidentiality : cn mt p) Term : iu khon q) Proper Law : Lut chuyn ngnh r) Signature : K tn

Khi k nhng hp ng quan trng , cn c s chng kin ca i din v php lut , nhng trong trng hp bnh thng , ch cn hai bn k hp ng l m bo cho quyn li ny . Cui cng , khi k hp ng , nu bn nhn thy cn b sung thm mt iu khon no , hoc c vn g , bn c th dng mu cu sau : Id like to discussthe detials of the contact . Ti mun bn thm cc chi tit trong hp ng . May I ask how you interpret this article? Anh c th cho ti bit , anh hiu nh th no v iu khon ny khng ? Id like to talk about th point this article . Ti mun bn bc thm v im ny trong iu khon Lets go over the details of this article again to avoid any confusion. Chng ta hy kim tra mt lt cc chi tit trong iu khon , trnh trng hp nhm ln,khng r rng . Wont you think over the terms of that article again? Anh khng mun xem li nhng t ng c dng trong cc iu khon ? We would like to insert an article on terminating this contact Chng ti mun b sung thm mt iu khon v vic chm dt hp ng ny. We need a little more time to consider the contact. Chng ti cn thm thi gian suy ngh v hp ng ny.

Lesson 14 SHIPMENT CHUYN HNG LN TU 1

 Hi thoi mu A: (On the phone) Transportation Department .Can I help you? (Ni qua in thoi ) Phng vn chuyn xin nghe. C vic g th ? B: We have a cargo to be ship to L.A within th month. Can you provide space for our cargo? Thng ny chng ti mun chuyn hng n Los Angeles bng tu .Anh c th b tr tu ch hng cho chng ti c khng ? A: Thank you for your inquiry. Would you tell me what your is cargo? Cm n v cu hi ca ng . ng c th cho ti l mt hng g khng? B: Our cargo is one box of medical machinery. l mt thng thit b y t . A: How much tonnage and measurement does your car go have ? Trng lng v th tch l bao nhiu? B: It is about 700 kilogams and about 2 cubic metrets of wooden box . Nng khong 700kg , th tch thng g khong 2m3 . A: I see. We can provide space on the Cupid for you at the end of this month. Ti hiu , chng ti s chuyn cho cc ng vo cui thng ny bng tu Cupid. Cargo

['k:gou] n : hng , hng ha

Inquiry [in'kwairi] n : yu cu Tonnage ['tnid] n : s lng hng ha con tu c th ch c (tn)

2
A: Im not interesting in just one order. Ti khng th ho hng vi mi mt n t hng. B: Im understand what you mean. Well inspect the shipment carefully. Ti hiu ng. Chng ti s gim st nghim ngt vic vn chuyn. A: thats what I wanted to say. We insist on first quality. chnh l iu ti mun ni. Chng ti lun t cht lng ln hng u. B: we guarantee that the quality of our good will be the same as the original samples. Chng ti bo m cht lng hng y ht nh mu hng trc . A: thats very important for both of us. iu rt quan trng vi c hai bn chng ta. B: we have not had a single complain about our quality.

T trc n nay chng ti cha bao gi b phn nn v vn cht lng. Shipment ['ipmnt] n : vic gi hng, cht hng ln tu Complaint [km'pleint] n : phn nn, trch mc

3
A: when can you make shipment. Khi no th cc ng c th chuyn hng? B: well need at least 90 days after receipt of your L/C to make complete delivery of 50000 sets. t nht 90 ngy sau khi nhn c th tn dng ca cc ng,khi th chng ti mi c th gi ton b 50.000 b sn phm c. A: Cant you make it 60 days? Cc ng c th chuyn thnh 60 ngy c khng. B: Then, we can make intitial delivery of 30000 sets in October, and the balance, 20000 at the end of November. Vy, chng ti s chuyn 30000 b sn phm ca t u tin vo thng 10, cn li 20000 b s chuyn tip vo cui thng 11. A: If that the best you can do, I agree. Nu cc ng c gng ht sc th ti ng . B: Thank you very much. We shall try to speed up. Rt cm n ng. Chng ti s c gng lm tht nhanh. 4 A: How soon can you make the deliver two weeks early? Khong bao nhiu lu cc ng mi c th chuyn hng? B: Within six weeks. Trong vng 6 tun. A: We cant lose the season. Please deliver two weeks early. Chng ti khng th l thi v c. Mong hy chuyn sm cho chng ti 2 tun. B: Two weeks? That s pretty tight. Hai tun? Nh th th hi cng. A: Any chance we can get them sooner? Th c cch no chng ti nhn c hng sm hn khng? B: All right. Ill see if I can make it. c ri, ti xem li nh th no.

Hi thoi b sung: A: Have you booked the space on any vessel yet?

Anh t c tu cha? B: Yes, we send them by the Ever Lucky departing Tianjin on October 20. Ri, chng ti s gi trn chuyn tu Ever Lucky ri Tianjin vo 20 thng 10. A: How much is the freight from Tianjin to New York ? Chi ph vn chuyn t Tianjin n New York l bao nhiu? B: $24 per ton of 40 cubic feet. i vi loi hng 40 thc vung Anh ( khong 1,13m3) th mi tn 24 la. A: When are you going to get the backlog out? Khi no th cc ng xut ht s hng cn li? B: The remaining 500 dozen will be shipped on May 10. 500 t hng cn li s c chuyn ln tu vo ngy mng 10 thng 5. A: What about insuring the shipment? Tin bo him vn chuyn tnh nh th no? B: Im afraid youll have to take of the insurance. Ti e l tin bo him cc ng s phi chi tr.

Vessel ['vesl] n : tu Freight [freit] n : chi ph vn chuyn Backlog ['bklg] n : hng tn, hng trong kho Take care of the insurance : chi tr tin bo him

Business advice
Ship l t ch vic chuyn hng ln tu, bao gm c vic chuyn bng cc phng tin giao thng ng b. Ngoi ra, shipment bao hm rt nhiu ngha: chuyn hng, ngy chuyn hng v hng chuyn. khi dng ring t shipment th c ngha hng vn chuyn theo tng t, chnh l partial shipment (chuyn tng l). A: When can you ship the goods? Khi no th anh chuyn hng? B: During March. Thng 3. A: Cant you ship earlier? Anh khng th chuyn sm hn c ? B: Well, the space is very scarce these days. So lets make it February/March. Do ny c rt t tu, v th chng ti d nh s chuyn trong thng 2 v thng 3. Thi gian chuyn hng thng c biu th bng thng, t February/March c ngha l c th chuyn trong thi gian t ngy 1 thng 2 n ngy 31 thng 3. Trong trng hp ny, thng thng mt

na lng hng s c chuyn trong thng 2 v mt na cn li s c chuyn tip trong thng 3, ng nhin bn c th yu cu i phng: If are you in hurry for goods, shall we ship one half during February and the rest during March? Nu cc anh cn hng gp, chng ti s chuyn mt na lng hng trong thng 2, v na cn li s chuyn ht trong thng 3 c khng.

DELAY IN SHIPMENT
Khi ko di thi gian chuyn hng ( delay in shipment ), ty theo lng thi gian, chng ta phi ko di thi gian ca th tn dng mi c. Khi hai bn c th i thoi v nhau nh sau: A: Your goods will be ready by the end of the next month. So will you extend the credit? Cui thng sau hng ca cc anh mi c chuyn ti ni, vy cc anh c cn ko di thi hn th tn dng khng? B: OK. But remember this is the last chance for you. We have already extended the credit twice. If you fail again, well have to cancel our order. C. Nhng xin cc anh lu rng, y s l c hi cui cng ca cc anh. Th tn dng ca chng ti gia hn 2 ln ri. Nu mt ln na hng khng c chuyn n ng thi hn, chng ti nh phi hy b n t hng. Ko di thi gian giao hng cng l mt hnh vi vi phm php lut. Tuy nhin nu nguyn nhn l do thin tai, bi cng hoc cc nguyn nhn bt kh khng, bn c th a ra cc bng chng bo m rng thi hn giao hng chm l do cc nguyn nhn trn trnh b hy hp ng, v c th ko di thi hn th tn dng. Nhng th tn dng ch c th gia hn c t 2-3 tun. Nu trong thi gian ny bn vn cha chuyn hng n th hp ng s b hy b.

Lesson 15

CLAIM SETTLEMENT I BI THNG

Hi thoi mu

1
A: We have a problem with your products. Hng ca cc anh c vn .

B: Whats problem? Vn g vy? A: Some are heavily damaged due to loose packing. This is obviously your error. Do ng gi qu lng lo nn mt s mt hng b hng. y r rng l li ca cc anh. B: Well do everything we can to straighten things out. Chng ti c gng ng gi tht chc chn ri m. A: Thats not a concrete answer. You have to answer for any broken equipment. y khng phi l cu tr li c th. Cc anh phi chu trch nhim v nhng thit b b hng. B: We accept your complaint as being fair, but thats all we can say at this stage. Chng ti chp nhn ngh hp l ca cc anh, tuy nhin by gi chng ti ch c th ni nh vy thi. Settlement ['setlmnt] n : tha thun, dn xp. Damage ['dmidd] adj : hng, tn hi Straighten out : ng gi cn thn, sp xp cn thn. Answer for sth : chu trch nhim v ( vic g)

2
A: (On the phone) The order we placed yesterday hasnt arrived yet. ( Ni qua in thoi ) Hng chng ti t ngy hm qua vn cha ti. B: Hold on a minute. Ill call the warehouse and checking up on it. Xin i mt cht. Chng ti s gi in xung kho kim tra xem li nh th no. A: Please do that. Anh c in i. B: Were sorry for the delay. It left there 30 minutes ago. Rt xin li v s chm tr ny. Hng va mi c chuyn i cch y 30 pht. A: Were out of stock now. Hin ti chng ti khng cn hng d tr. B: I wish you wouldnt get so upset. Youll get your goods soon. Mong ng ng phin long nh vy. Hng s c chuyn ti nhanh thi. Warehouse ['wehaus] n : nh kho, kho hng. Check up on sth : kim tra ( ci g ) Out of stock : khng cn hng d tr

3
A: We offer a 10% reduction on the total shipment. Chng ti yu cu gim 10% tng s tin hng. B: But according to the survey report, the 10% was not entirely worthless.

Nhng theo bo co kim tra, 10% s hng b hng ny khng phi b hng ton b. A: But, as a matter of fact, our customer did not accept about 10% of the shipment, and we have not yet disposed of the rejected goods. Nhng thc t khch hng ca chng ti khng chp nhn 10% s hng ny, m chng ti cng cha tr li hng. B: All right, send the damaged pieces back to us, please. Vng. Xin cc ng hy gi li s hng b hng cho chng ti. A: Then, well meet your halfway. Well bear 5%. Vy chng ta s nhng b. Chng ti s chu 5% tn tht. B: OK.We accept your proposal. c ri. chng ti chp nhn ngh ca cc ng. Survey report: bo co kim tra Dispose of (the rejected goods) : x l (tr li hng) Meet sb half: ng tha hip cng vi ai

4
A: Whats the trouble? C vn g th ? B: We have some unexpected production delays. Please extend the shipping date by two week. Do mt s s c ngoi d kin, chng ti phi vn chuyn hng mun hn mt cht. Xin hy ko di thi gian vn chuyn thm 2 tun na. A: No, we agreed already. I need the shipment on time. Khng c, chng ta tha thun ri. Chng ti cn giao hng ng thi hn. B: But we wont be able to make it. I hope you understand we are proceeding as fast as we can . Nhng chng ti khng th thc hin c. hy vng ng hiu cho, chng ti c gng ht sc tng tc ri. A: All right, but this is the last time. Unless you can supply them by then, we have no alternative but to cancel the contract. Thi c nhng y l ln cui cng. Tr khi cc ng gi hng ti kp thi, nu khng chng ti nh phi hy b hp ng. Hi thoi b sung A: Whats the problem? C vn g khng ? B: the quality is not up to your usual standards. Cht lng khng t tiu chun chung ca cc anh. A: Whats the problem? C vn g khng ? B: Weve had complaints from our customer, and its not very goods.

Chng ti nhn c kin ngh ca khch hng, h ni cht lng hng ln ny khng tt lm. A: We found that your last shipment was short of 10 units. Chng ti pht hi l hng trc thiu mt 10 chic. B: Oh, really? Ill send the missing units to you as soon as possible. , c chuyn sao. Chng ti s gi b sung ngay cho cc ng s hng ny. A: What we received was not what we ordered. Hng chng ti nhn c khng phi l hng chng ti t. B: Im sorry it happened. Well send you the correct products immediately. Ti rt xin li. chng ti s gi li ngay cho cc ng.

Business advice
Trong qu trnh giao dch, nu c iu g khng hi lng, bn c th phn nn (complaint) vi i phng. Tuy nhin, ngha ca t claim li khng ging ngha trn, m n c ngha l khi pht sinh tn tht th yu cu i phng phi bi thng, claims dng s nhiu li c ngha l tin bi thng. Nguyn nhn gy ra claim khng nm ngoi vn v hng ha km cht lng (inferior quality), khng s lng (shortage) hoc ko di thi gian giao hng (delayed shipment), vn v gi c, thm ch cn c hin tng market claim, c ngha l khi gi th trng gim xung bn mua i bi thng mt cch khng hp l. Tuy nhin, chng ta cn ghi nh mt iu l claim lun ch quyn li m chng ta ng c hn, ch khng phi l nhng yu cu v l.

Cch x l nhng li phn nn ca i phng

Khi nhn c claim t i phng, trc ht phi tin hnh iu tra ngay, nu c vn sai st th cn th hin thi ng mc. D lc do b kch ng nn i phng c nhng phn ng tiu cc, vt qu s tht, bn cng cn hiu i phng, t t ra bnh tnh, khim nhng gi mi quan h than thin vi i phng. lm du s kin quyt ca i phng, bn c th dng li l nh We are surprised to hear that (chng ti rt ngc nhin v thng tin ny) hoc We regret (chng ti rt tic), thm ch bn c th ni: We are sorry ngay t u,lm c iu khng d dng g,tuy nhin iu th hin chng ta chp nhn claim ca i phng trnh nhng bt li cho chng ta.

Mu cu thng dng khi khch hng claim:

Ill look into it and try to get it corrected for you. Chng ti s kim tra li v iu chnh kp thi. We cannot accept your claim.

Chng ti khng th chp nhn yu cu bi thng ca cc ng. This is surely our fault, well gladly change it for a new one. y l li ca chng ti, chng ti sn lng i hng mi cho cc ng. We shall be more carefully not to repeat the same mistake. Chng ti s cn thn hn ln sau khng cn xy ra tnh trng nh vy na. Well, I dont know if we can do it. Let me talk to our manage. Ti khoong bit chng ti c th lm c g. ti ni chuyn ny vi gim c ca ti. Cui cng, nu hai bn c th thng qua tha thun tm phng n gii quyt l tt nht. Nhng trong trng hp khng th tha thun c v gy tranh chp,chng ta nh phi nh n s phn xt cng bng ca trng ti (arbitrary). Thc ra, d trng ti c phn x nh th no, tt nht chng ta nn thng nht cc iu khon trong hp ng mt cch cht ch phng iu bt trc c th xy ra.

PHN 4

ENTERTAINING A BUYER TIP KHCH

Lession 16

A BUSSINESS LUNCH

N TRA VI KHCH HNG

Hi thoi mu

A: Its almost noon. How about talking further over lunch? Sp n tra ri. Chng ta i n tra ri bn tip nh! B: That would be fine. Nh th cng c. A: Which do you refer Korean, Janpanese or Amerrican food? Bn thch mn n kiu Hn Quc, Nht Bn hay mn n kiu M? B: Id like to have Korean food. Ti thch n mn n Hn Quc. A: Good. Vng. B: Do you know of any good restaurants? Anh c bit nh hng no tt khng? A: Yes. I know of a restaurant in arcade in this building. Ti bit mt nh hng trong khu kin trc mi vm ny. Know of: bit v, hiu v Arcade [:'keid] n : ng c mi vm, dy cun

Bai 16
2 A: what would you like to have? Anh thch n g? B: I dont know much about Chinese food? Ti khng b nhiu v mn n trung quc. A: well,I suggest you try swallows nest soup.its one of our famous dishes. Vy anh th mn canh yn xem th no. l mn n ni ting ca trung quc y. B: it sounds like a big lunch!ill try it. Nge c v nh mt bui tic y nh.ti s th xem sao. A:ok.shall we start with some beer?vng .anh c mun ung cht bia khng? B: no,not for me.but please go ahead,mr lee. Ti khng ung xin anh lee c t nhin. A: I better not,then. Th th tt nht ti cng khng nn ung! 3 A: have you ever tried any Chinese dishes? Anh n mn n trung quc bao gi cha B: no,Im new in your country. Cha.ti cha bit g v n nc ca anh. A:Im sure youll like eel noodles.

Ti tin rng anh s rt thch n mn m c chnh. B: (after lunch)thank you very much for excellent Chinese dish.i really enjoyed it. (sau ba tra)cm n anh v mn n trung quc rt ngon ny.thc s ti rt thch. A: you seem to like Chinese food.how about having dinner at my house before you leaver? Hnh nh anh cng thch nmn n trung quc.trc khi anh v nc,ti mi anh n nh ti n ti nh? B: really?id love to see a Chinese home. Th ?ti r mun c n thm mt gia nh trung quc. 4 A: let me pay for mine. ti thanh tan cho. B: no,I insist.its on me. Khng c ti mi. A: Are you sure its all right? Nh th khng sao ch? B: of course.anyway,Im not the one whos footing the bill. Tt nhin ri th t th ti c phi l ngi tr tin u. A: you mean your company is? Cng ty cc anh tr ? B: yes,in Beijing,its a common practice to treat clients on the commpanys account. Vng. bc kinh ha n thanh tan do cng ty chiu trch nhim,iu thnh l ri. A: any way,thank you. D sao cng cm n anh. Hi thai b sung A: how about lunch to day? Tra nay mi anh i n nh. B: Im sorry,but I already have another appointment. Rt tic,ti c hn ri. A: when is your lunch hour? Khi no anh n tra? B: its usually 12 to 1,but Im flexible. Thng thung l t 12 gi n 1 gi,ty tng lc. A: could I see you Thursday morning? Ti c th gp anh vo sng th nm c khng B: I can always make time for you.i hope you stay longer and eat lunch with me. Ti s sp xp thi gian,hi vng anh s li lu hn,chng ta s cng n tra. A: do you have time for lunch? anh c thi gian n tra khng? B: sorry,I cant make it to day.ive got a client. Rt tic hm nay ti bn ti phi gp khch hng.

Business advice u m ngi ta c thi quen va ntra va trao i cng vic,hnh htc n trany gi l business lunch, hay cn gi l working lunch. hn n tra cho cuc giao dch thng mi,bn c th ni nh sau: would it possible for us to have lunch tomorrow at my hotel? Ngy mai anh c th n khch sn chng ti cng n tra khng? Could we have lunch tomorrow to discuss the matter we spoke yesterday? Ngy mai chng ta cng i n tra tho lun v chyyun chng ta cp ngy hm qua c khng? ,thng thung cc ba n nynn hn trc,nhng nu cuc hp qu di,khng ht kp thc trc ba n,i khi cng c th s dng ba n tra tip tc tho lun tip.v th nhng cu di y kh thc t v thng dng: Would you like to discuss it over lunch? talk about a cup of coffee? A dink? Anh c mun chng ta va n tra Ung c ph ung va trao i cng vic khng m phn thng mi l mc ch ch yu ca business lunch, nhng thi gian thch hp nht l khi ung ru trc ba n hoc sau khi im tm sau ba n,nh th s hp l hn. L nghi trn bn n gip bn th hin chnh mnh,v gy n tng tt i vi khch hng. 1. dont make noise when you are eating or drinking. Khi n cm ung canh khng pht ra ting. 2. dont try to eat and talk. Khng nn va n va ni. 3. dont rush through your meal. khng nn n ug qu phm phu. 4. dont raise any plates or bowls when you eat. Khng nn nhc bt hoc a khi n. 5.dont pick your teeth at the table. Khng nn xa rng khi ang n. 6. dont use your handkerchief for napkin. Khng nn dng khn tay lm khn n. 7. do male conversation. Khng nn cm ci n,khng ni chuyn. Lesson 17 At the restaurant Khi nh hng Hi thai mu

1 A: (on the phone) four season restaurant.may I help you? (ni qua in thai) nh hng four season xin nghe.ti c th gip g c khng ? B: yes. Id like to make a reservation for dinner tomorrow. Vng ti mun t ch cho bui ti ngy mai. A: I see.what time will you come,sir? Ti hiu,my gi th cc ng n? B: around 7. Khang 7gi. A: may I have your name,please? Xin ng cho bit tn? B: mike chen. Mike chen A: how many will be in your party? Tt c bao nhiu ngi? B: three.id prefer a table by the window. Ba ngi .cho ti bn gn ca s. 2 A: do you have a table for two? Ch c bn dnh cho hai ngoi khng? B: do you have a preservation? Xin hi ng t ch cha a? A: no Cha. B: Im sorry,but therere no tables available right now. Xin li hin ti khng c. A: how long will it be? Vy phi i bao lu na? B: Im not sure..in about 20minutes.would you like to wait in the bar? Ti cng cha bit ckhang 20pht na,ng ng i quy bar ch? Cng c.hy gi cho chng ti ngay khi c bn.

3 A: May I take your order , sir ? ng cn g ? B:Yes . this gentleman will have the beef stew, and I ll have the sirloin steak. Vng , ng y dng tht b hm , cho ti sn b nng nh . A: Yes , sir . and how would you like your beef ? Vng , tha ng . ng thch mn nng no ? B: Well-done, please. Cho ti b chn. A:(turning to C)how about you , sir ?

(hi C )th cn ng ? C: Medium- rare, please. Cho ti b ti A:Yes ,sir . would you like a drink first with your meal ? Vng tha ng .cc ng c mun ung g khng ? B:Why do not we have cocktails? Chng ta ung cocktails nh /?

4 A:This was a splendid meal .I really enjoyed it. Ba n ngon ming tht . ti rt thch. B: Im glad you liked it . will you have a cognac to round off the meal ? Rt vui v ng thch mn ny . n xong chng ta ung ru c-nhc nh . A:I do nt mind if I do. Cng c. B:Waiter , show me the cognac list. Ch i , cho ti mn thc n ru c-nhc. C:Yes, sir. Vng , tha ng .

Hi thoai b sung : A:What will you have , sir /? ng dng g ? B:Just a moment, please. I have nt decided yet . Xin i mt cht , ti cha bit nn n g . A:What do you recommend ? Hm nay c mn g ngon ? B:Our specialty for the day is roast duck. Hm nay chng ti c mn t sn vt quay. A;What would you like for dessert? ng mun im tm g ? B:Ill skip the dessert. Ti khng thch im tm . A:This is not what I ordered . y khng phi l mn ti gi . B:Im sorry, sir . Xin li ng .

BUSINESS ADVI CE Mun tip khch khch sn , bn cn phi t trc bn khang 2 ngy . nu mun dn ba vo ti th su hoc th by , tt nht bn nn t bn t th hai . dt bn trong khch sn , bn c th ni : Id like to reserve a table for 4 at 7 tomorrow evening . Ti mun t bn cho 4 ngi vo 7 gi ti ngy mai . Do you have a table for 2 at 6 oclock on Friday ? Anh cn bn cho 2 ngi vo 6 gi chiu th su khng ? Ngy hm , bn nn n sm n khch , nh th mi khng tht l vi khch . mt iu khng th thiu c l khi t bn , bn nn ni trc vi qun l khch sn h cho ngi tip khch cn thn hn . Bn nn gi o khac phng gi (check room ) , nu c th k hoc phu nhn i cng , thng thng bn c th treo o khac ca ph n pha gh ngi ca mnh v hi i phng xem h c cn bn gip h ct o khng , khi bn c th hi : May I check your coat? Anh /ch c cn ti gi o khac gip khng ? Sau khi n , bn nn gip khch ly li o khac . nc ta , ch em ph n thng t khi xen vo vic lm n ca phu qun , nhng u m , ch em ph n rt quan tm cng vic lm n ca chng mnh , i khi h cn ng vai tr nh mt tr l , v th khi gp g vi khch hng l ngi nc 2 A: what would you like to have? Anh thch n g? B: I dont know much about Chinese food? Ti khng b nhiu v mn n trung quc. A: well,I suggest you try swallows nest soup.its one of our famous dishes. Vy anh th mn canh yn xem th no. l mn n ni ting ca trung quc y. B: it sounds like a big lunch!ill try it. Nge c v nh mt bui tic y nh.ti s th xem sao. A:ok.shall we start with some beer?vng .anh c mun ung cht bia khng? B: no,not for me.but please go ahead,mr lee. Ti khng ung xin anh lee c t nhin. A: I better not,then. Th th tt nht ti cng khng nn ung! 3 A: have you ever tried any Chinese dishes? Anh n mn n trung quc bao gi cha B: no,Im new in your country. Cha.ti cha bit g v n nc ca anh.

A:Im sure youll like eel noodles. Ti tin rng anh s rt thch n mn m c chnh. B: (after lunch)thank you very much for excellent Chinese dish.i really enjoyed it. (sau ba tra)cm n anh v mn n trung quc rt ngon ny.thc s ti rt thch. A: you seem to like Chinese food.how about having dinner at my house before you leaver? Hnh nh anh cng thch nmn n trung quc.trc khi anh v nc,ti mi anh n nh ti n ti nh? B: really?id love to see a Chinese home. Th ?ti r mun c n thm mt gia nh trung quc. 4 A: let me pay for mine. ti thanh tan cho. B: no,I insist.its on me. Khng c ti mi. A: Are you sure its all right? Nh th khng sao ch? B: of course.anyway,Im not the one whos footing the bill. Tt nhin ri th t th ti c phi l ngi tr tin u. A: you mean your company is? Cng ty cc anh tr ? B: yes,in Beijing,its a common practice to treat clients on the commpanys account. Vng. bc kinh ha n thanh tan do cng ty chiu trch nhim,iu thnh l ri. A: any way,thank you. D sao cng cm n anh. Hi thai b sung A: how about lunch to day? Tra nay mi anh i n nh. B: Im sorry,but I already have another appointment. Rt tic,ti c hn ri. A: when is your lunch hour? Khi no anh n tra? B: its usually 12 to 1,but Im flexible. Thng thung l t 12 gi n 1 gi,ty tng lc. A: could I see you Thursday morning? Ti c th gp anh vo sng th nm c khng B: I can always make time for you.i hope you stay longer and eat lunch with me. Ti s sp xp thi gian,hi vng anh s li lu hn,chng ta s cng n tra. A: do you have time for lunch? anh c thi gian n tra khng? B: sorry,I cant make it to day.ive got a client.

Rt tic hm nay ti bn ti phi gp khch hng. Business advice u m ngi ta c thi quen va ntra va trao i cng vic,hnh htc n trany gi l business lunch, hay cn gi l working lunch. hn n tra cho cuc giao dch thng mi,bn c th ni nh sau: would it possible for us to have lunch tomorrow at my hotel? Ngy mai anh c th n khch sn chng ti cng n tra khng? Could we have lunch tomorrow to discuss the matter we spoke yesterday? Ngy mai chng ta cng i n tra tho lun v chyyun chng ta cp ngy hm qua c khng? ,thng thung cc ba n nynn hn trc,nhng nu cuc hp qu di,khng ht kp thc trc ba n,i khi cng c th s dng ba n tra tip tc tho lun tip.v th nhng cu di y kh thc t v thng dng: Would you like to discuss it over lunch? talk about a cup of coffee? A dink? Anh c mun chng ta va n tra Ung c ph ung va trao i cng vic khng m phn thng mi l mc ch ch yu ca business lunch, nhng thi gian thch hp nht l khi ung ru trc ba n hoc sau khi im tm sau ba n,nh th s hp l hn. L nghi trn bn n gip bn th hin chnh mnh,v gy n tng tt i vi khch hng. 5. dont make noise when you are eating or drinking. Khi n cm ung canh khng pht ra ting. 6. dont try to eat and talk. Khng nn va n va ni. 7. dont rush through your meal. khng nn n ug qu phm phu. 8. dont raise any plates or bowls when you eat. Khng nn nhc bt hoc a khi n. 5.dont pick your teeth at the table. Khng nn xa rng khi ang n. 8. dont use your handkerchief for napkin. Khng nn dng khn tay lm khn n. 9. do male conversation. Khng nn cm ci n,khng ni chuyn. Lesson 17 At the restaurant Khi nh hng

Hi thai mu 1 A: (on the phone) four season restaurant.may I help you? (ni qua in thai) nh hng four season xin nghe.ti c th gip g c khng ? B: yes. Id like to make a reservation for dinner tomorrow. Vng ti mun t ch cho bui ti ngy mai. A: I see.what time will you come,sir? Ti hiu,my gi th cc ng n? B: around 7. Khang 7gi. A: may I have your name,please? Xin ng cho bit tn? B: mike chen. Mike chen A: how many will be in your party? Tt c bao nhiu ngi? B: three.id prefer a table by the window. Ba ngi .cho ti bn gn ca s. 2 A: do you have a table for two? Ch c bn dnh cho hai ngoi khng? B: do you have a preservation? Xin hi ng t ch cha a? A: no Cha. B: Im sorry,but therere no tables available right now. Xin li hin ti khng c. A: how long will it be? Vy phi i bao lu na? B: Im not sure..in about 20minutes.would you like to wait in the bar? Ti cng cha bit ckhang 20pht na,ng ng i quy bar ch? Cng c.hy gi cho chng ti ngay khi c bn.

3 A: May I take your order , sir ? ng cn g ? B:Yes . this gentleman will have the beef stew, and I ll have the sirloin steak. Vng , ng y dng tht b hm , cho ti sn b nng nh . A: Yes , sir . and how would you like your beef ? Vng , tha ng . ng thch mn nng no ? B: Well-done, please. Cho ti b chn.

A:(turning to C)how about you , sir ? (hi C )th cn ng ? C: Medium- rare, please. Cho ti b ti A:Yes ,sir . would you like a drink first with your meal ? Vng tha ng .cc ng c mun ung g khng ? B:Why do not we have cocktails? Chng ta ung cocktails nh /?

4 A:This was a splendid meal .I really enjoyed it. Ba n ngon ming tht . ti rt thch. B: Im glad you liked it . will you have a cognac to round off the meal ? Rt vui v ng thch mn ny . n xong chng ta ung ru c-nhc nh . A:I do nt mind if I do. Cng c. B:Waiter , show me the cognac list. Ch i , cho ti mn thc n ru c-nhc. C:Yes, sir. Vng , tha ng .

Hi thoai b sung : A:What will you have , sir /? ng dng g ? B:Just a moment, please. I have nt decided yet . Xin i mt cht , ti cha bit nn n g . A:What do you recommend ? Hm nay c mn g ngon ? B:Our specialty for the day is roast duck. Hm nay chng ti c mn t sn vt quay. A;What would you like for dessert? ng mun im tm g ? B:Ill skip the dessert. Ti khng thch im tm . A:This is not what I ordered . y khng phi l mn ti gi . B:Im sorry, sir . Xin li ng .

BUSINESS ADVI CE Mun tip khch khch sn , bn cn phi t trc bn khang 2 ngy . nu mun dn ba vo ti th su hoc th by , tt nht bn nn t bn t th hai . dt bn trong khch sn , bn c th ni : Id like to reserve a table for 4 at 7 tomorrow evening . Ti mun t bn cho 4 ngi vo 7 gi ti ngy mai . Do you have a table for 2 at 6 oclock on Friday ? Anh cn bn cho 2 ngi vo 6 gi chiu th su khng ? Ngy hm , bn nn n sm n khch , nh th mi khng tht l vi khch . mt iu khng th thiu c l khi t bn , bn nn ni trc vi qun l khch sn h cho ngi tip khch cn thn hn . Bn nn gi o khac phng gi (check room ) , nu c th k hoc phu nhn i cng , thng thng bn c th treo o khac ca ph n pha gh ngi ca mnh v hi i phng xem h c cn bn gip h ct o khng , khi bn c th hi : May I check your coat? Anh /ch c cn ti gi o khac gip khng ? Sau khi n , bn nn gip khch ly li o khac . nc ta , ch em ph n thng t khi xen vo vic lm n ca phu qun , nhng u m , ch em ph n rt quan tm cng vic lm n ca chng mnh , i khi h cn ng vai tr nh mt tr l , v th khi gp g vi khch hng l ngi nc

ngoi ,khng nn ch ni chuyn vi i tc m qun i vai tr ca cc phu nhn. * Bn nn ngi v tr no? Khi vo phong n bn nn ngi v tr no, ch nhn nn ngi sau cng. Nu ch tip mt ngi, bn nn mi khch ngi bn phi mnh; nu tip 2 v khch, hy h ngi 2 bn bn tin cho vic ni chuyn. Nhng ch ngi c v tr p nn nhng cho nhng ngi c a v cao v ph n, tuy vy vic phn loi ch ngi tt ca mi khch sn cng khc nhau, thng thng ch ngi l ch ngi cnh li i hoc c phm vi quan st rng. mt s khch sn, chi ph phc v c tnh trong tin n, khng cn phi thanh ton bn ngoi. Trong trng hp khng bao gm trong tin n th bn ch nn tr bng 10-15% chi ph ca ba n l thch hp nht.

Lesson 18 GOING TO A BAR

 Hi thoi mu

N QUN BAR

1 A: I know you are very busy in Hong Kong, but Id like to take you out for dinner. Ti bit Hong Kong anh rt bn, nhng ti mun mi anh i n ti. B: It would be a pleasure. l nim vinh hnh ca ti. A: how about tomorrow night? Ti mai c khng ? B: Fine. Shall we meet at your office? Cng c. Chng ta s gp nhau vn phng ca anh? A: No, Ill pick you up at your hotel at 6, if thats convenient for you. Khng, nu tin cho anh, 6 gi ti s n n anh khach sn B: good, Ill be ready then. Th cng c, lc ti s i anh. If that is convenient for you : nu anh thy tin 2 A: What would you like to drink,sir? ng mun ung g ? B: Ill have a whisky. cho ti 1 cc whisky. A: And what would be yours? Th cn ng? C: Ill have the same. Ti cng vy. A: How about something to go with the drink? Cav1 ng c mun ung km vi g khng ? B: Cheese and peanuts, please. Cho ti them ph mt v lc.

A: yes, sir. Vng, tha ng. C: This is a very nice restaurant. y l mt nh hng rt tt. B: Yes. Ioften come here because of its quiet atmosphere. Vng. Ti thng n y v khng kh y rt yn tnh. Go with : phi hp vi, kt hp vi, km vi Atmosphere (n) : khng kh 3 A: This is one of the famous night clubs in Hong Kong. y l 1 trong nhng hp m ni ting Hng Kng. B: Ive never been to an exciting place like this. Ti cha bao gi n mt ni th v nh th ny. A: The show here is really something to see. Nhng chng trnh biu din y rt ng xem. B: It sounds great. m thanh rt tuyt. A: Well, cheers! To your health! No cn ly ! Chc anh mnh khe! B:Cheers!...Ah, thats better. Cn ly!..., tht ngon. A: Its gone. Let me refill your glass. Ht ri. ti rot cho anh nh! B: Thanks, thats plenty. Cm n anh. Ti ri. 4 A: Did I drink? Im afraid I must go. Ti ung nhiu ri. c l ti phi i y! B:Oh,dont go yet. Let me take you tojust one more place for a few more drinks. , anh ng i. ti a anh n ni khc, ung vi cc na.

A: If you insist. Anh kin quyt nh th th chng ta ung tip vy. B: Waiter, get me the bill, please. Ch i cho ti thanh ton. A: No, Ill take care of this. Khng, anh ti lo. B: No way! Youre my guest tonight Khng c! Ti nay anh l khch m. A: OK. Next time Ill treat. c ri. Ln sau ti s mi anh. If you insist : nu anh kin quyt, nu anh c nht nh nh vy Get the bill : thanh ton Take care of : chu trch nhim, x l No way : khng c Youre my guest tonight : ti nay anh l khch mi ca ti Hi thoi b sung A: would you care for a drink? Anh c mun ung mt ly khng? B: Im sorry, but Im busy today. May I take a rain check? Xin li, hm nay ti bn. Hm khc c khng?

A: lets toast! To your success! no, chng ta nng cc! Chc anh thnh cng. B:Thank you. To your success, too. Cm n anh. Ti cng chc anh thng cng.

A: How about another drink? Anh ung thm 1 cc na nh B:oh, I couldnt drink another sip! , ti khng th ung thm c na

A: Allow me to get the bill. ti tr cho B: no. no. This rounds on me. Khng c . ti mi anh m! Care fore : thch Rain check : hai bn ng Sip (n) : hp, ung tng ngm

Business Advice
Mi khch hng ung ru bn c th ni: Would you want something to drink? Anh mun ung g ? Cng c th dng nhng li ni uyn chuyn nh: Would you like something to drink? Would you care for something to drink? * Khi rt ru mi khch, bn c th dng t Say when hi xem i phng c kh nng ung c bao nhiu. Nu bn chp nhn ngi khc tip ru, nhng cm thy ri, bn c th ni : Yes, thank you. Vng, cm n anh Trc khi rt ru whissky ca Scotland (Scotch and water) bn nn hi trc Say when, sau mi rt v tip tc hi Say when , sau thm nc, cui cng cho thm ri hi : Would you care for some ice? Anh c mun thm khng? Nu mun thm bn c th ni: Yes, please, nu ch ni Yes l khng lch s. nu khng mun cho thm bn c th ni No, thank you. Khi mun cng nng ly, ty tng lc bn c th dng nhng cu khc nhau. * khi bn b, ng nghip t hp , bn c th ni: Cheers! Prosit! To your good health! Heres to your trip! * Trong cc nghi l chnh thc (nh hn l), bn c th s dng nhng cu sau: -Please join me in a toast to Mary nd john Xin hy cng ti nng ly chc mng Mary v John.

-Now,Ladies and gentlemen, Id like to ask youto join me in drinking a toast to our guests from London Knh tha qu v, by gi ti mun cng qu v nng ly chc mng cc v khch n t Lun n -So, let us drink a toast to our good friend, Mr Johnson V th, chng ta hy cng nng ly chc mng ngi bn tt ca chng ta, ng Johnson. -Ladies and Gentlemen, let us dfink to the long life and prosperity, and happiness of Bride and Groom.

Knh tha qy v,chng ta hy cng chc mng c du v ch r a sng lu,ph quys n v hnh phc. Now,Ladies and Gentlemen.will you stand up and drink a toast to the heath and happiness of Mary and Jonh? Tha qu v,by gi chng ta hy cng ng dy,nng ly chc sc khe v hnh phc cho my v john,c khng ?

Lesson19
Shopping and sightseeing MUA SM V THAM QUAN Hi thoi mu 1 A: shall we do some shopping this afternoon Chiu nay,chng ta s cng i mua sm nh! B: That sounds like a good idea. kin hay y! A: Where would you like to go? Anh mun i u? B: Id like to leave that up to you. Ty anh. A: I see .Are you looking for something in particular? Ti hiu. Anh c mun mua th g c bit khng? B: Yes.I want to buy some souvenirs for my family. Vng. Ti mun mua mt t qu cho gia nh. A: OK.Ill get the car. Vng ti i ly xe. Leave sth.(up) to sb:giao cho ai lm g

Souvenir (n): lu nim. 2 A: Is there something special youre looking for? Anh ang tm th g c bit ? B: Yes . Im interested in Chinese handcrafts. Vng. Ti rt thch cc th cng m ngh truyn thng ca Trung Quc. A: Then, lets start with Wang-fu-jing Avenue. There are a lot of small stores specializing in them in that area . Vy chng ta hy bt u t ph Wang-fu-jing nh. y c rt nhiu ca hng chuyn bn nhng th ny. B: (Upond arriving Wang-fu-jing) why dont we have a look in this shop? (n ph Wang-fu-jing) Chng ta vo ca hng ny xem nh! A: All right. Vng B: Where does this exquisite horse come from? Bc tng ng tinh so ny c iu khc u? A: Its a Tang Dynasty style, but a modern version. N c tn l Tang Dynasty, nhng l sn phm hin i. Specialize : chuyn ngnh 3 A: Would you like to stop for a cup of coffe or something? Anh c mun ngh ung c ph hoc cht g khng? B: Id love to. Ti rt sn lng. A : (At a coffee shop) What would you like? (trong mt qun c ph) Anh mun ung g ? B: Coffee would be find. C l c ph s tt hn. A: You bought nice things, especially the doll. Anh mua p th nht l con bp b ny. B:yes.my daughter will love it. Vng,con gi ti s rt thch A:Im sure she will. Ti cng tin rng chu s rt thch thi Exquite (adj):tinh xo Stop for:dng li (lm g) 4 A:you must be tired.

C l anh mt ri B:not really.ive seen so much that I havent had time to think about it. Khng mt lm.ti c nhn thy rt nhiu th nn chng c thi gian xem mnh c mt hay khng. A:anyway,I hope you enjoyed yourself today. D sao ti cng hy vng anh hi lng v nhng g ca ngy hm nay. B:Im sure did.thank you for all youve done for me. Chc chn ri.cm n anh gip ti. A:youre welcome.would you like togoback to the hotel? Khng c g.by gi anh c mun v khch sn khng? Hi thoi b sung a:Im going try todo some shopping this afternoon chiu nay ti mun i sm . B:well,if you like,Ill come along with you. Vng,nu anh thch ti s i cng vi anh. A:if youd like,I can show you around the city. N anh thch,ti s dn anh i quanh thnh ph .B:oh.id like to. ti rt thch. A:How much does it cost? Ci ny gi bao nhiu? B:he say it is rmb 330yuan tax free.thats about $40 at todays exchange rate. ng y ni laf330 nhn dn t.min thu,theo t gi hm nay khong 40 la. A: why dont we try some other places? sao chng ta khng hi vi hng ha khc xem sao nh? B B:thats good idea. kin hay y. BUSINESS ADVICE Khi dn khch i mua hoc do ph,ngi ta thng dng nhng mu cu sau: Mi mc v ngh: How about some shopping with me tomrrow? Ngy mai chng ta cng i mua sm nh Id like to take you to sightseeing Ti mun dn bn i tham quan. Id recommend the afternoon tour of the city. Ti ngh bui chiu chng ta s i thm khp thnh ph. Hi kin ca i phng i In what are you particulaly interested in beijing? Anh thch nht iu g bc kinh?

 th any place youd particularly like to go? Anh thch i u nht? Are you looking for any thing specific? Isn there anything special ypure looking for? Anh mun tm th g c bit phi khng? Gi Shall we star with one of the leading deparment stores? Chng ta hy bt u tham quan t cng ty bch ha th nht,c khng nh? Why dont we have a look around in this store? Sao chng ta khng i do quanh ca hng ny xem sao nh? Lets around in this store Chng ta cng do quanh ca hng ny nh I think its t expensive.why dont we look around a little more before you decide? Ti thy mi th qu t,trc khi chng ta mua hng,sao chng ta kkhong xem qua cc ni khc nh? Youve bought me spme really nice things? Anh mua cho ti nhng ci tht gi tr. Im sorry,but taking picture is not allowed here. Xin li y khng cho php chp nh. I hope you enjoyed the day. Hi vng s lm anh vui.

Lesson 20

DINNER IN A AMERICAN HOME AN TOI GIA NH MY

Hoi thoai mau 1 A: Good evening, Mr.Beson . Thanks for your invitation. Chao Beson.Cam n ve li mi cua ong. B: Come in. Let me take your coat. Mi ong vao. e toi ci ao cho ong nhe . A: Thank you. Cam n ong. B: Susan, Id like you to meet Mr. Lin from Beijing .Mr.Lin, this is my wife,Susan.
Susan nay, anh muon gii thieu vi em ong Lin en t Bac Kinh. Ong Lin,ay la Susan v toi. A: How do you do,Mrs.Beson .Iglad to meet you.

Chao ba Benson .Rat han hanh c gap ba. C: How do you do ,Mr.Lin ? Im glad you could come.

Chao ong Beson. Rat han hanh c on tiep ong. A: Ive brought you some flowers. I hope you like them. Toi a mua cho ch mot t hoa, hy vong ch se thch no. C: Oh, theyre lovely. Thank you. O, that ang yeu. Cam n ong. 2 A: Please go ahead, Mr. Lin Mi ong Lin. B: Thank you, I will. Mmm, everything looks very delicious.
Cam n, ong c ke toi. O, moi mon an dng nh eu rat ngon

A: I hope you like tomato soup. Toi hy vong ong se thch mon sup ca chua. B: Yes, its my favorite. Would you pass the pepper? Vang o la mon an toi yeu thch. Cho toi xin t hat tieu. A: Here you are. ay a. B: Thank you.Its just delicious! Cam n. That tuyet. A: Im glad you enjoy it. Its one of my wifes specialties.
Rat vui v ong thch mon an nay. ay la mon s trng cua v toi ay

Favorite(n): th thch nhat Pepper (n): hat tieu 3 A: Would you like some more meat?
Ong co muon an them mot t tht na khong?

B: No, thank you. Ive already had enough. Khong, cam n.Toi an u roi. A: Would you like to have a tea or coffee?
Ong uong tra hay ca phe?

B: Coffee, please.
Cho toi mot tach ca phe

A: Cream and sugar? Ong co can them kem va ng khong? B: Yes, please.(After a couple of hours ) Oh, I didnt realize it was this late. I must say good-bye. Co, cam n.(Vai tieng sau) O, toi khong ngh la a muon nh the. Toi phai xin phep anh ch. A: Cant you stay a little longer? Anh chi 1 luc na ? B: No. Id better be going. Thank you very much for the delicious dinner.

Co le khong c. Toi phai ve thoi. Cam n rat nhieu ve ba an ngon mieng. 4 A: Ive had a very nice time. Toi a co mot khoan thi gian that vui ve. B: Weve also enjoyed your visit. I hope the meal was to your liking. Chung toi rat vui v ong a en. Toi hy vong ba an phu hp vi khau v cua ong. A: The dinner was wonderful. Ba toi that ngon mieng. B: Im happy to hear that. Nghe anh noi vay toi thay rat vui. A: The next time youre inBeijing, I want to be an equally good host. Lan ti anh en Bac Kinh, toi xin phep uc mi anh. B: Ill be looking forward to it. Take care on your way home. Toi cung mong ngay o. Anh i ung can than nhe. Liking (n): khau v Host (n) : chu nhan, chu nha Take care on ones way home: i ng can than Hoi thoai bo sung A: Im afraid I wont be in time due to a traffic jam. Please start dinner without waiting for me. Do b tat ng , toi e rang toi khong the en ung gi. Xin cac ong c dung ba trc. B: Thats too bad. Well wait till you arrive. That khong may. Chung toi se ch cho ti khi ong en. A: May I show you around my house?
Toi dan ong i tham nha toi nhe!

B: Yes, please. You have a lovely home. Vang, cam n ong. ong co mot ngoi nha that tuyet. A: Id like to have you over to my place in the near future. Hy vong sap ti ong se en cho chung toi. B: Ill look forward to it. Toi cung mong en ngay o. A: Its getting late. I have to run along. Thi gian cung a muon roi. Toi phai ve ay. B: So soon? Its still early. Sao voi the ? Van con sm ma. Run along: xuat phat
BUSINESS ADVICE

Neu c mi ti nha vao buoi toi, theo tap quan cua ngi Au My, ban nen chuan b san mot mon qua n gian

gianh cho n chu nhan, goi la hostess gift ( qua danh cho n chu nha ), qua tang nay thong thng la mot so o trang tr trong phong hoac cac o dung trong nha, tot nhat nen chon nhng mon qua nha nhan lch thiep. Trong ba tiec khong chnh thc nay, khi gii thieu phu nhan cua mnh vi khach, thong thng ngi ta ch gii thieu ten ma khong gii thieu ho, v du: Id like to introduce you to my wife, Susan. Toi muon gii thieu anh vi Susan, v toi. EAST vs WEST PHA ONG VA PHA TAY Ngi Viet Nam khi tiep khach thng khiem ton noi vi khach rang: Xin anh dung tam, nhng ngi Au My lai cho rang, nha cua ho du khong sang trong nh khach san nha hang, nhng o la ni tuyet nhat tren the gii nay. V the, khi ban en chi nha , ho rat t nhien noi vi ban rang: May I show you my home? e toi dan ong i tham nha toi nhe! Khi en tham nha cua ngi khac , ban nen the hien tnh cam cua mnh oi vi ngoi nha cua chu. Ban co the noi: You have a lovely home. Nha cua anh that tuyet! What a beautyful lamp! en ep qua! This is a very interesting picture. ay la mot bc tranh rat y ngha! c khen chac chan chu nhan se rat vui. TABLE MANNERS PHEP LCH S TREN BAN AN c mi en dung ba nha ngi khac , neu mon an ngon, ban nen khen bang nhng cau nh: This salad is very good. Mon sa lat that ngon! This meat is very delicious. Mon tht nay rat tuyet. This dressing is very tasty. Hng v cua mon an nay rat ngon. Au My , neu n chu nhan cha xuat hien , ban khong the bat au ba an c . Khi n chu nhan trai khan tren goi, khi o khach mi co the lam theo; khi n chu nhan ch vao

mon an va noi: Mi anh t nhien nhe! co ngha la ba an c bat au. ay la nghi thc khong the xem nhe. Theo phep lch s , ngi c mi , sau o nen viet mot bc th n gian e cam n, hoac ban cung co the tang hoa e thay li cam n. Ngoai ra ban cung co the mi lai khach e ap lai thien tnh cua ho.
Lesson 21

ATTENDING A PARTY D TIEC

Hoi thoai mau

1 A: (On the phone) Im giving a cocktail party. Could you joir us? (Noi qua ien thoai) Toi muon to chc mot ba tiec cocktail Anh co the tham gia c khong ? B: Thank you . Id be pleased to go. Cam n anh. Toi rat vui c tham d ba tiec nay. A: Good. Ill be expecting you. The party will start at 4 next Friday.
Vang, chung toi se i anh. Ba tiec se c bat au vao 4 gi chieu th sau tuan ti

B: Where will it be? Tiec c to chc au? A: At the Hotel Silla. The party will be very informal, so Im sure you you will feel quite at home.
khach san Silla. ay khong phai la ba tiec ru chnh thc, v the toi tin rang anh se co cam giac nh nha

Informal adj : khong chnh thc 2 A: May I have your invitation card, sir? Tha ong,ong co the cho chung toi xem giay mi c khong a? B: Yes, here it is. The party begins at 7?
Vang , ay a. Tiec bat au t 7 gi a?

A: Yes, sir. Quite a few guets have arrived already. Vang tha ong. Mot so khach a en roi. B: And where is the check room?
Phong thay quan ao au vay?

A: Its right around the corner. And the party will be held in the main banquet hall. goc kia . Tiec ru c to chc phong tiec. B: I see . Thank you Toi hieu . Cam n anh.

Invitation card: giay mi, thiep mi Check room = cloak room: phong thay quan ao, phong gi o Banquet n :tiec ln, ba an trong the 3 A: Good evening, Mr. Harris. Thank you for inviting me. Chao ong Harris . Cam n ve li mi cua ong. B: Youre quite welcome. Im so glad you could come. Khong dam . Toi rat vui long v ong a en d. A: Im sure this will be one of my happiest experience during my stay in your country. Toi tin rang , ay la ba tiec vui nhat trong thi gian toi at nc cua cac ong. B: Thank you. I hope you will enjoy evening. Cam n ong . Toi hy vong se lam ong vui. A: Thanks a lot. Rat cam n ong. 4 A: Nice party, isnt it ?
That la mot ba tiec tuyet vi ,ung khong?

B: Yes, it sure is Vang, ung the. A: I dont think were met. My name is Henry Young . Im with Great Electronics Corp. That bat ng v a c gap ong. Ten toi la Henry Young. Toi cong ty ien t Great. B: How do you do? Im William Jones. I deal in electric appliances. Care for a drink? Chao ong toi la William Jones. Toi kinh doanh o ien t. Ong uong chut g nhe! A: Oh, yes. You seem very fit,do you jog or something?
O vang. Trong anh that khoe manh, chac anh thng chay bo hoac tap mot mon the thao nao o phai khong?

B: Yes, Ive been running 5 kilometers every morning before going to work. Vang, moi sang toi chay bo 5 cay so trc khi i lam. Deal in (=buy or sell something):buon ban Appliance (n): thiet b ,o ien Hoi thoai bo sung A: Can you join us for dinner next Friday?

Th sau ti mi anh i an toi cung chung toi c khong?

B: Thank you for asking me,but Ive got another appoinment that evening. Cam n anh a mi , nhng toi hom o toi a co hen roi. A: I just want to say thanks for the party last night. Toi muon cam n v buoi tiec toi hom qua. B: Im glad you came. Did you enjoy it? Toi rat vui v anh a en d. Anh vui ch? A: Thanks for that going_away party last night. Cam n anh v tiec tien toi hom qua. B: Dont mention it.Well always miss doing bussiness with you. Co g au. Chung ta se nh mai nhng ngay cung lam an vi nhau. A: Why didnt you come last night? Sao toi hom qua anh khong en? B: I really meant to go,but I just couldnt get away. That long toi rat muon en, nhng toi khong the i c.
BUSSINESS ADVICE

Muon mi khach en d tiec cocktail hay da tiec,ban can phai gi giay mi cho khach trc hai tuan. Thi gian t khi gi th mi i cho en khi to chc tiec la lead time. Tren mot so giay mi co the viet cum t R.S.V.P, ay la viet tat cua cum t trong tieng phap Repondez Sl vous plait, y ngia cua cum t nay la: Hy vong sau khi nhan c th mi , oi phng co the tra li xem mnh co the tham gia c hay khong? Please reply cung co y ngha tng t. Khi nhan c thiep mi, du tham gia hay khong, ngi c mi cung nen t tay viet th hoac goi ien thoai thong bao e the hien s tran trong. Khi the hien y nh tham gia, ban co the viet tra li th sau: Thank you for the invitation on Tuesday, September 10, at 8:00 pm.. Ill be very happy to come.
Cam n ong ve li mi d ba tiec vao 8 gi toi th 3 ngay 10 thang 9. Toi se rat vui mng c en d.

Neu ban khong tham gia c, ban cung nen thong bao cho oi phng va noi ro ly do: I am very sorry that I can not accept your invitation on Tuesday, September 10, because.
Toi rat lay lam tiec v toi khong the en d tiec theo li mi cua ong vao th 3 ngay 10 thang 9,v

Trong tiec chnh thc, cach an mac cua ban phai lch s , tot nhat nen an mac theo yeu cau trong thiep mi White tie=>ao uoi nhan(tail coat)

black tie va formal=> ao ximockinh(tuxedo),that n en en d tiec, trc khi lay o uong,trc het hay chao chu nhan(host) va khach mi(quests of honor): Thank you very much for inviting me.
Cam n rat nhieu ve li mi cua ong.

I appreciate your hospitality.

Toi rat cam kch ve s khoan ai cua ong.

Its so night of you to invite me this evening

That tuyet v ong a mi toi en d ba tiec toi nay THE END- KET THUC BA TIEC

Ket thuc ba tiec,trc khi ra ve,ban nen cam n ngi a tiep ai mnh,tiep o la noi li tam biet. Ban co the noi: I really enjoyed the party this evening. Toi rat vui v c tham d buoi tiec toi nay. Ive really enjoyed myseft thoroughly
Toi that s rat vui long

Lesson 23

AT THE AIRPORT SN BAY

Hi thoai mu

Ladies and Gentlemen. Were making a final approach to Kennedy Airport of New York. Please make sure that your sit belt is securely fastened and observe NO SMOKING until the plane comes to complete stop at the terminal gate. Also, please put your table and seat back to a full upright and locked position. Thank you. Tha quy khach. May bay cua chung ta chun bi ha canh xung sn bay Kennedy, New York. Xin qui khach tht cht dy an toan, trc khi may bay ha canh, xin quy khach khng hut thuc. Chung ti cung xin quy khach hay t ban gh ngay ngn va khoa lai. Xin cam n. A: Fasten your seat belt, please. Were beginning to make our descent into the airport.

Xin ng hay mau chong tht dy an toan lai, chung ta chun bi ha canh xung sn bay. B: I see. Whats the time difference between Bejing and New York? Ti hiu. Bc Kinh va New york chnh nhau bao nhiu gi? A: Beijing is 12 hours ahead of us, sir. Bc Kinh sm hn y 12 gi. B: Then New York time is 2:45 now. Thi gian hin tai cua New York la 2:45. A: Yes,sir. Vng, cam n ng.

2
A: May I see your passport, please? Xin ng xut trinh h chiu? B: Here you are. y a. A: How long do you plan to stay? ng inh lai y bao lu? B: For two weeks. Khoang 2 tun. A: Whats the purpose of your visit? Muc ich ng n y la gi? B: Im here on business trip. Ti n giao dich. A: I see. Where are you going to stay? Ti hiu. ng se u? B: At the Hilton Hotel. khach san Hilton. A: Fine. Have a nice stay in America. Vng. Chuc ng vui ve trong thi gian My.

A: May I see your customs declaration? Cho ti xem t khai hai quan cua ng? B: Here it is. y a. A: Do you have anything to declare? ng co cn khai bao gi khng? B: No. All I have are personal things. Khng. Tt ca moi th ti mang theo u la dung ca nhn. A: Do you mind opening your suitcase, please? ng co th m hanh ly ra c ch? B: Not at all. Vng, khng sao. A: Whats in this package? Trong tui nay co gi? B: These are business samples. o la nhng mu hang. A: Do you have an invoice for them? Co hoa n khng? B: Yes, I do. Here you are. Co, y a.

4
A: I couldnt claim my baggage. Ti khng ly c hanh ly cua minh. (Hanh ly bi mt) B: Will you show us your baggage claim tag? ng co th cho chung ti xem phiu nhn hanh ly cua ng c khng? A: Yes. Its Flight 602 From Bejing. Vng. Do la chuyn bay 602 t Bc Kinh. B: All of the baggage from that flight has been clear. Tt ca s hanh ly trn chuyn bay nay a c kim k va x li. A: What should I do now?

Vy ti phai lam gi? B: Look at these samples and tell us the color, type and characteristics of your suitcase. Hay nhin vao mu nay va cho chung ti bit mau sc, kiu dang va c im hanh ly cua ng. A: The type is this and the color is brown. Kiu nay, va mau cua no la mau nu. B: Okay. As soon as we find the suitcase well deliver it to your hotel. c ri, khi tim c chung ti se chuyn n khach san cho ng.

Hi thoai b sung A: Do you have anyhting to declare? ng co phai khai bao gi khng? B: No. I have nothing to declare. Khng. Ti khng co gi khai bao. A: Do you have any tobacco products? ng co mang cac ch phm t thuc la theo khng? B: I have six cartons of cigarettes, but just for myself. Ti mang theo 6 hp thuc la, nhng la ca nhn ti dung. A: May I have your vaccination certificate? ng co th cho ti xem chng nhn tim phong cua ng c khng? B: Yes, sir. Here you are. Vng. y a. A: Do you have more than $5000 in monetary instruments? ng co mang theo chng khoan tin t co gia tri trn 5000 la khng? B: No, I have only $1000 in T.C.,and $300 in cash.

Khng. Ti chi co 1000 la chng khoan nay va 300 la tin mt.

BUSINESS ADVICE Khi lam thu tuc nhp canh sn bay, ban phai ln lt qua nhn vin kim dich (quarantine officer), nhn vin hai quan (customs inspector). Khi c cac nhn vin hoi, tt nht ban hay tra li bng ca cu hoan chinh, nn thm ch Sir sau cu tra li Yes hoc No. Cac bc lam thu tuc nhp canh 1. u tin, cac nhn vin hai quan se hoi ban: May I see your passport? Anh lam n xut trinh h chiu? Yes, sir. Heres my passport and the arrival card. Vng, tha ng. y la h chiu va the nhp canh cua ti. 2. Nhng cu hoi c ban ma cac nhn vin thng hoi ban la: May I have your disembarkation card, please? Xin ng xut trinh giy chng nhn xung may bay? Whats your purpose of visit? Muc ich ng n y la gi? How long do you intend to stay? ng y trong bao lu? 3. Cac nhn vin se ghi thi han cua h chiu va ong du. Sau khi a kim tra cac thu tuc nay, ban co th ly hanh ly baggage claim area, sau o ti phong kim tra hai quan. 4. Khi np thu hai quan, cac nhn vin hai quan se cn c vao khai bao cua ban, kim tra cac ac ban mang theo va hoi ban: Do you have anything to declare? ng co gi cn phai khai bao khng? Do you have any tobacco, liquor of perfume? ng co mang theo thuc la, ru hoc nc hoa khng? Would you open this bag? ng co th m tui nay ra c khng? Whats in this package?

Trong tui nay co gi? Is this in your own use? Nhng th nay anh mang theo dung a? 5. Nu hanh ly bi tht lac, ban co th n Lost and found (ni linh lai bi mt) va noi vi nhn vin o: I cant find my suicase. Ti khng tim thy vali cua ti. I am afraid my baggage is lost. Co le ti bi mt hanh ly. My baggage hasnt arrived here. Ti cha thy hanh ly cua minh. Khi trnh bao b mat hanh ly,ban nen chu y xuat trnh chng nhan bao quan hanh ly (claim tag), khi a xac nh b mat hanh ly, ban co the ghi lai ac iem th b mat,ten va a ch cua mnh vao Propery Irregularity.

Lesson 24

USING PUBLIC TRANSPORTATION I LAI BANG PHNG TIEN GIAO THONG CONG CONG Hoi thoai mau

1
A: Where to, sir ? Ong en au a ? B: The Hilton, please. Cho toi en Hilton A: Yes, sir. Vang, tha ong. B: How much to the Hilton? en Hilton mat bao nhieu tien? A: From here about $20 T ay en o 20 ola B: All right. Lets go. Vang. Ta i thoi. A: Here we are. $18.25 on the metre. en ni roi. Theo bang tinh la 18,25 ola. B: Here. Keep the change. Gi anh. Anh khong phai tra lai au.

On the metre: Tnh theo ong ho ghi cay so Keep the change: Khong phai tra lai (tien)

2
A: Take me to the airport, please. Anh cho toi en san bay B: Sure. Get in. Vang. Mi ong len xe. A: How long wil it take? Bao lau mi en ni? B: We can make it in 15 minutes. It depends on the traffic. Chung ta co the en ni trong vong 15 phut. ieu o con tuy thuoc vao tnh hnh giao thong. A: Driver! Please hurry. Im pressed for time. Anh lai xe i! Anh lam n i nhanh hn. Thi gian cua toi rat gap. B: All right, sir. Here we are. Vang, tha ong. Chung ta en ni roi ay. A: How much do I owe you? Bao nhieu tien a? B: It comes to $28, sir. 28 ola, tha ong. A: I only have a $50 bill. Can you break it? Toi ch co t 50 ola chan. Anh tra lai c khong? Get in : len xe (khi len o to ngi ta dung get in) Traffic [trfik] n : tnh hnh giao thong Be pressed for time: thi gian gap gap, khong co thi gian I owe you: toi nh anh, toi chu n anh/ n anh

3
A: Is this the bus going to the Hilton Hotel? ay co phai la xe buyt en khach san Hilton khong? B: Yeah. Get on. Vang, mi ong len. A: Whats the fare? Gia ve bao nhieu tien? B: Its 50 cents. 50 xu (0,05 ola) A: (Putting the fare into the fare box) Please let me off when I get there. (Bo tien vao trong hop) Khi nao en o, anh cho toi xuong nhe! B: Sure. Anyway its five stops after this one. Vang. Ch 5 iem dng na la en.

A: I see. Toi hieu.

Get on: len xe ( khi len xe buyt ngi ta dung get on) fare [f ] n : tien xe, tien ve xe

4
A: Id like to rent a car. Toi muon thue xe. B: What kind of car would you like? Ong muon thue xe loai g? A: A compact car, please. Mot chiec xe nho. B: I see. May I see your drivers license, please? Toi hieu. Cho toi xem bang lai xe cua ong c khong? A: Sure. Whats the rate? Tat nhien la c. Gia thue la bao nhieu? B: $35 a day and 20 cents a mile. You pay for the gasoline. 35 ola mot ngay va 20 xu (0,2 ola) mot dam. Anh t o xang. A: Is insurance covered? Tien thue xe a bao gom tien bao hiem cha? B: Yes, it is. How long will you need it? Roi a. Anh muon thue bao lau? A: For 3 days. 3 ngay. Compact car: xe loai nho, xe c nho Hoi thoai bo sung A: Take me to this address, please. Lam n cho toi en a ch nay. B: Yes, sir. Get in. Vang. Mi ong len xe. A: Can you take me downtown? Anh a toi vao thanh pho c khong?

B: OK. Vang c a. A: Let me off here, please. Cho toi xuong xe ay nhe! B: All right, sir. Vang, tha ong. A: I want to return this car. Toi muon tra xe. B: Yes, sir. Could I see your contract? Vang, tha ong. Toi co the xem hp ong cua ong c khong? Business Advice My, a so xe tac xi (cab) co mau vang va mau cam. Khi muon en mot a iem nao o, ban co the noi: Would you go to the Hilton? The Hilton, please. Xin cho toi en Hilton. Neu ban ang mot thanh pho ln (nh New York), ma ban muon en san bay th ban can noi ro ten va v tr cua san bay o: Would you take me to the Kennedy Airport? Anh cho toi den san bay Kennedy c khong? Take me to 230 North Michigan Avenue, please. Lam n cho toi en so 230 pho Michigan. TIP!TIP! CACH TNH TIEN BOA nc ngoai, khi ban xuong xe, nhat nh phai cho lai xe tien boa (tip). Neu tien xe t 1,5 ola tr len, ban ch can chi 10% - 15% tien boa la c. Neu co them vali, moi cai ban phai tra them 50 xu (0.5 ola). Neu ban coi so tien con tha la tien boa, ban co the noi: Just keep the change. Anh khong phai tra lai tien le au. Khi i du lch My, nhat la khi i cong tac, tot nhat ban nen thue xe, v My, neu khong co xe xoi nh ban thieu i oi chan, i lai se rat kho khan. Co rat nhieu cong ty tac xi noi tieng, nh Hetz, Avis, National eu au va phuc vu khach san bay. Khi thue xe, tot nhat ban nen thue loai xe a ong bao hiem, neu xay ra tai nan th cong ty cho thue se chu trach nhiem x ly.

Phng thc thue xe co ba loai, ban nen co gang tra xe theo thi gian a hp ong: 1. daily rates (gia tnh theo ngay) 2. weekly rates (gia tnh theo tuan) 3. monthly rates (gia tnh theo thang) Ngoai tien thue xe nh a noi tren, cac cong ty cho thue xe khac nhau cung co tieu chuan tnh gia khac nhau. Thong thng neu thue xe vao dp cuoi tuan (t chieu th sau en sang th hai), ban can phai tra them mot so chi ph khac, chi ph nay goi la weekend rates. Cac chi ph nay thng bao gom tien thue lai xe cho moi dam, tien thue va tien bao hiem.

Lesson 25
CHECKING INTO A HOTEL AT KHACH SAN
Hoi thoai mau

1
A: (On the phone) Reservations. May I help you? (Noi qua ien thoai) Le tan xin nghe. Toi co the giup g c ong a? B: Would you book a single room for two nights for me? Ch cho toi at mot phong n cho 2 toi c khong? A: Certainly.When do you plan to stay with us? Tat nhien. Ong nh khi nao en? B: From 15th to 17th o this month. T ngay 15 en ngay 17 thang nay. A: Yes, sir. May I have your name, please? Vang, tha ong. Ong lam n cho toi biet ten? B: Tony Li. T-O-N-Y-L-I. Tony Li. T-O-N-Y-L-I. A: All right, sir. What time will you be ariving? c roi. Khoang may gi th ong en? B:Ill probably check in at about 4 p.m. Co the khoang 4 gi chieu toi se en. A: I see. Well keep your reservation until 6 oclock. Toi hieu. Chung toi se gi phong cho ong en 6 gi. B: Would you send me the confirmation by telex? Ch co the dung ien bao thng mai e xac nh lai cho toi c khong?

2
A: May I help you? Toi co the giup g a? B: Yes. I have a reservation for tonight. My name is Tony Li. Vang. Toi a at phong toi nay. Ten toi la Tony Li. A: One moment, please. Yes, we have a room for you. Xin ong i mot chut. Vang, chung toi a at mot phong cho ong roi. B: Whats your check-out time? Khi nao th cac anh thanh toan? A: Its one oclock, sir. Would you fill out this registration card, please? May gi, tha ong. Mi ong ien vao phieu thue phong c khong? B: OK. Here you are. Vang. Gi anh. A: Thank you. Ill get a bellboy to take you to your room. Cam n ong. Nhan vien phuc vu cua chung toi se a ong len phong. Check-out: tra phong Fill out: ien Registration card: the ang k tro Bellboy[belbi] n: ngi phuc vu

3
A:Id like a single for three nights. Do you have one available? Toi muon thue mot phong n cho 3 toi. Ong con phong nao trong khong a? B: Yes, we do. Room 602. Vang. Chung toi con phong 602. A: Whats the room charge? Gia phong la bao nhieu? B:Seventy dollars a night,including tax. How would you like to pay? 70 ola mot em, a bao gom ca thue. Ong muon thanh toan bang phng thc nao? A: Card, please. May I take a look? Bang the tn dung. Toi co the xem phong c khong. B: Heres your room. I hope its all right. Phong cua ong ay. Hi vong ong se hai long. A: Just fine, Ill take it. This is for you. Phong ep ay, toi se thue ay. Toi gi anh tien dan phong.

A single for three nights: phong n tro trong 3 toi Ill take it: Toi quyet nh thue no.

4
A: May I have your name, sir? Ong lam n cho biet ten? B: Tony Li. Tony Li A: Just a moment, please. Im sorry, but we dont have your reservation. Xin ong i mot chut Xin loi, chung toi khong thay lch at cua ong. B: But it was confirmed last week. Here is the confirmation slip. Nhng toi a at t tuan trc ma. ay la xac nhan. A: Oh, sorry, sir. Your reservation seems to be omitted. O, xin loi ong. Lenh at cua ong b bo sot. B:Make another arrangement for me, please. e ngh cac anh thu xep cho toi. A: Yes, sir. Vang, tha ong. Confirmation slip: giay xac nhan a at trc.

Hoi thoai bo sung A: May I help you? Toi co the giup g ong a? B: Yes, Id like to check in, please. Vang, toi muon at phong. A: How much do you charge for that room? Gia phong nay la bao nhieu? B: Thats $80 a night, including tax. 80 ola mot em, a bao gom ca thue. A:Im sorry, but were all booked up for tonight. Toi rat tiec, cac phong a c at het roi a. B: Would you recommend another holtel? Arround this holtel. Ong co muon chung toi gii thieu cho ong mot khach san khac khong? Cung gan ay thoi.

A: Your room is 305, sir. Tha ong, phong cua ong la 305 a. B: I dont like it. A higher floor, please. Toi khong thch phong o. Cho toi tang cao hn c khong? Business Advice Khi i du lch hoac cong tac nc ngoai, trc het ban phai dat khach san, sau khi at, ban nen yeu cau th xac nhan (confirmation slip) cua khach san o qua ng bu ien, khi i, ban nhat nh phai mang theo th xac nhan nay. Khi chon khach san, ban nen chon nhng khach san nam ni co giao thong thuan tien, gan ni ban can en va lam viec. Neu co ieu kien, ban nen chon khach san hang sang se thuan tien hn. Holtel Red Book do cong ty danh muc hiep hoi khach san My (American Holtel Association Directory Corporation) phat hanh ngoai nhng thong tin ve ten, so ien thoai cua khach san con cung cap cho ban nhng thong tin ve khach san o la American plan (nhng khach san bao gom ca an ) hoac European Plan (tien an khong tnh vao tien khach san). CHECK-IN: ANG KY KHACH SAN Khi ang ky khach san, ban can xuat trnh giay xac nhan (confirmation slip) quay le tan (Front desk) va noi: My name is Henry Smith. I have a reservation for tonight. Ten toi la Henry Smith. Toi a at phong cho em nay. I have a reservation for a single room for tonight. Toi muon at mot phong n cho em nay. Sau khi a xac nhan at phong, ban nen ien vao phieu at (registration card). Khi tien thue phong hoac loai phong khong ung nh ban at, ban co the noi: I need the same accommodations as stated in confirmation. Please make the arrangements for me. Toi can loai phong co tien nghi va gia nh a at. Xin sap xep cho toi phong khac. Sau khi a at phong, bellmen hoac bellboy (nhan vien phuc vu) se lay cha khoa le tan va xach hanh ly len phong cho ban. Khi nhan vien phuc vu en phong, ho se kiem tra xem phong , phong tam,co van e g khong, ieu chnh nhiet o trong phong . Sau khi a kiem tra xong, nhan vien phuc vu mi giao cha khoa cho ban. Tien boa dan ng va mang hanh ly khoang 0,5 ola.

 CHECK-OUT: THANH TOAN VA TRA PHONG Thanh toan khi tra phong goi la check-out, thi gian checkout cua mi khach san khac nhau, neu vt qua thi gian quy nh, ban phai tra them so tien cho ngay tiep theo. e tranh lang ph, tot nhat ban nen hoi ro thi gian khi check-in, nh: Tell me the check-out time, please. Lam n cho biet thi gian thanh toan. Whats the check-out time? Thi gian tra phong la khi may gi?

Lesson 25
STAYING AT A HOTEL KHACH SAN Hoi thoai mau

1
A: May I help you, sir? Toi co the giup g c ong a? B: Yes. Im supposed to meet my client in the lobby. Could you page Mr. Kane, please? Vang. Toi muon gap khach hang cua mnh tang di. Ong co the nh loa goi giup toi ong Kane c khong? A: All right, sir. Your name, please. Vang, tha ong. Xin ong cho biet ten. B: Im Tony Li Toi la Tony Li A: Where would you like him to come? Ong muon ong ay en au? B: To the front desk. en ban le tan. A: Just a moment, please. Ill make the announcement right away. Xin ong i mot chut, toi se cho loa goi ngay. Be supposed to: nen,can, phai(= be expected to) Client [klai nt]n: khach hang Page[peid ]vt:goi bang loa ( goi ten ngi can gap trong khach san) Announcement[naunsm nt] n: thong bao

2
A: (On the phone) Room Service. May I help you? (Noi qua ien thoai) Bo phan phuc vu phong xin nghe. Co viec g ay a?

B: This is Mr. Li in Room 803. Id like to order a ham sandwich and a cup of coffee. Toi la Li phong 803. Toi muon at mot xuat xang-uych va mot coc ca phe. A:Thank you very much. Itll take about15minutes. Rat cam n ong. Mi lam phut na chung toi se mang en cho ong. B: (Soneone knocks) Come in. (Co ngi go ca) Mi vao. C: Im sorry for the delay, sir. Xin loi v a lam phien ong. B: Thats all right. Would you put it on this table? Khong sao. Anh at giup toi len ban nay c khong? C: Yes, sir Would you sign th chit, please? Vang, tha ong. Mi ong ky vao bien lai nay. B: Ok.ay la tien (boa) cua anh. Chit[t it] n : giay bien nhan so tien n

3
A: (On the phone) Operator. May I help you? (Noi qua ien thoai) Tong ai xin nghe. Co viec g ay a? B: This is Mr. Li in Room 803. Id like a wake-up call in the morning. Toi la Li phong 803. Toi nh co anh thc toi vao sang mai. A: Certainly. What time, sir? Vang. May gi, tha ong? B: Please call me at 6. Lam n goi toi luc 6 gi. A: I see. Well call you at 6 oclock tomorrow morning. Toi hieu. Sang mai, toi se goi ong luc 6 gi. B: Thank you very-much. Good night! Rat cam n co. Chuc co ngu ngon! A wake-up call: anh thc bang ien thoai, goi ien anh thc. A: y l khch sn ca ng. ti gip ng lm th tc ti quy giao dch. B: ng t t qu. A; (trong phng khch sn)ti ngh ng mn san v tm ra thay qun o. B: vng. Cho ti mt lt tm v thay . A: c t t. ti s tr li vo khang 6 gi. B: c thi n lc th ti sn sng ri. Cu i thai b sung X: ti a ng danh thip giao dch ca ti. Y: ti cng xin gi ng danh thip ca ti. X: vn phng y cch y bao xa?

Y: Mt khang 40 pht hoc hn mt cht nu xe c khng qu ng c. X: tnh hnh th trng my ngy ny th no? Y: kh tt.bun bn tng ln vo nhng ngy ny. X:ti phi n ng khi no? Y: vui long n lc 10 gi sng mai. Dch trc thai 1. you can wait here and Ill get the car. 2. sales have been slow for the last few months. 3. we are passing yoido just now. 4. how often do you travel on business? 5. Im going to stay in Tokyo for five days this time. Pattern practice 1. its very warm, isnt it?

Clound Drizzling A beautiful day . 2. that sounds encouraging

Fine/good Fair terrific

Thc tp mu cu 1. tri m qu phi khng?

C my Ma phn p

2.iu nghe tht phn khi:

Tt p Kh lm Khng khip

Cc t ng cn nh Account /kaont/ n.statement of money paid or owed for goods or services: khang tin phi tr hoc thiu v hng ha hay dch v. Age-group /eidz grun:p/ (=age-braket)(people in a) period life between two(often specified) ages: (nhng ngi) vo thi k ca i sng gi hai la tui(thng c nh r),cng gia hai nhm tui. Balance /bls/ n.(finance) different between two columns of an account:s d(ti khang-d c/d n);amount(of money)still owed after some payment has been made: s tin cn n sau mt ln thanh tan. Bank draft /bk drf/(document used for)the transferring of money from one bank to another :ti liu c dng ) chuyn tin t ngn hng ny sang ngn hng khc:chi phu ngn hng,sc bo chi. Bear out /be a t/ phr v.confirm:xc minh Cif /;si: ai ef/ (commerce) cost, insureance and freight (included in the price): (thng mi)gi vn, ph bo him v ph vn chuyn(c tinh trong gi bn). Commitments /kmitmnt/ n.thing one has promised to do.pledge,undertalking: iu ngi ta h l m,cam kt cam oan,kh c(giao ko);li giao c. Covering leter /kvi letr/letter send with a document,or with goodsetc,typically explaning the contents: th gii thch km theo vn bng hoc hna ha gi i Devices /drvais/ n.(literature) metaphor, combination of words, ect used by writer to produce an effect on the reader: (vn) phng php n d,kt hp tdo ngi vit s dng gy n tng cho ngi c, t. Duedate /dju: dent/date of payment: ngy o hn ;ngy thanh tan Encouraging /mkri m/ adj.ng khch l; phn khi. Formalities /f:mlitis /n.th tc In the hand of /in hndz v/ idm. In ones possession, control and care: thuc quyn s hu,kim sat nh liu. Indebtedness /indetdnis/ n.owed money:tin n. Inst./inst/ (commerce) instant (of this month) thng ny. Out of the way /a t f wei/idm.that; n tha;kh;ho lnh;khng hp thi; l thng. Pick up /pickp/ phr v.tng ln; pht trin.

Remittance /rimitns/ n.statement of sending money to a person or place ,esp. by post: phiu chuyn tin nht l qua bu in. Retail /ri:teil/ n.selling of goods,which are usually not for resale,in small qualities to the general public:vic bn r. Slow /sl / adj. chm. The market /ma:kit/ n.nhng ngi mua bn;(for)nhu cu(v). To acknowledge an enquiry /knulid n inkwairi/:bo nhn c nhu cu v thng tin. To enclose a catalogue /tu inkl z a ktlog/ km theo bng danh mc nh km. To encourage further contact /inkrid f: r kontkt/ khuyn khch lin lc hoc tip xc thm na. To point out something /tu pint a t samm/lu n iu g ,ch ra iu g .

Lesson 3 Meeting arrangements Sp xp hi tho Ngay sau khi c gii thiu chng ta thng ni How do you do, mr brown? Xin cho ng brown. Khi gii thiu chng ta c th ni Miss evans, may I introduce mr kim. Tha c evans ti xin php c gii thiu ng kim Mrs knox,miss smith, this is mr kim. Tha b kmox,c smith, y l ng kim. Mrs brown,this is mr kim; mr harris Tha b brown, y l ng kim,ng harris.

Va ch tay va ch tay vu gii thiu. Tha b jones y l ng kim v ng harris. Mr morgan,(this is)mr kim and mr harris. Tha ng Morgan,(y l) ng kim v ng harris. Cu cho x giao ban u. How do you do?im verry happy to meet you. Xin cho.ti rt sung sng c gp ng. Hoc: Im very happy to make your acquaintance. Ti rt sung sng c quen bit ng. Ive heard so much about you Ti nghe ni rt nhiu v ng. Ive been looking forward to this occasion. Ti mong ch c dp ny lu ri. Model dialogs 1 A:did you find you hotel comfortable? B:yes quite comfortable. A:let me buy you a drink, and we can talk over the schedule. B: good. A: at the hotel lounge) how long will you stay in seoul? B :I hope we can wind up your negotiation by Friday. A:that would be sufficient time to complete them. 2 A:could you arrange a meeting with you boss. B:of course.ive arranged for you luncheon meeting with my boss? A: Fine. B:and heres your chedule for tomorrow. A: thank you. B: youre welcome.youll be spending most of it touring a factory. And youll be having dinner with my manager in the evening. 3 A: (in the office) You have anice office. B: thank you.please come along.we can talk in the conference room. A: all right. B: please have a seat and make yourself comfortable.my manager will be here soon. A:I see. B: would you like coffee or something cold? A: coffee would be fine. Cu i thai mu: A: ng thy khch sn c y tin nghi khng. B: d,kh tin nghi. A: ti gi cho ng th g ung v ta bn v lch trnh lm vic. B: hay y.

A: (ti phng khch ca khch sn) ng s lu li seoul bao lu? B: ti hy vng chng ta c th kt thc nhnmg cuc thng lng trc th su. A: th th chng ta c thi gian han tt cng vic. 2 A: ng c th thu xp mt cuc gp g vi sp ca ng khng? B: ng nhin l c.ti sp xp cuc gp g ca ng v sp ca ti vo bui n tra. A:hay y. B: v tha y l lch lm vic ca ong vo ngy mai. A:cm n ng. B: khng c chi.ng s b hu ht thi gian theo lch nh i tham quan nh my.v ng s dng bui ti vi gim c ca ti vo bui ti. 3 A: (trong vn phng) ng c mt vn phng xinh xn qu. B: cm n ng.xin mi ng i no.chng ta c th ni chuyn trong phng hp. A:qu hay. B: xin mi ni c t nhin,gim c ca ti s c mt ngay. A: ti hiu. B: mi ng dng c ph hay th g lnh nh? A: c ph th tuyt.

Bai 27

A: y l khch sn ca ng. ti gip ng lm th tc ti quy giao dch. B: ng t t qu. A; (trong phng khch sn)ti ngh ng mn san v tm ra thay qun o. B: vng. Cho ti mt lt tm v thay . A: c t t. ti s tr li vo khang 6 gi. B: c thi n lc th ti sn sng ri. Cu i thai b sung X: ti a ng danh thip giao dch ca ti. Y: ti cng xin gi ng danh thip ca ti. X: vn phng y cch y bao xa? Y: Mt khang 40 pht hoc hn mt cht nu xe c khng qu ng c. X: tnh hnh th trng my ngy ny th no? Y: kh tt.bun bn tng ln vo nhng ngy ny. X:ti phi n ng khi no? Y: vui long n lc 10 gi sng mai. Dch trc thai 6. you can wait here and Ill get the car. 7. sales have been slow for the last few months. 8. we are passing yoido just now. 9. how often do you travel on business? 10. Im going to stay in Tokyo for five days this time. Pattern practice 3. its very warm, isnt it?

Clound Drizzling A beautiful day . 4. that sounds encouraging

Fine/good Fair terrific

Thc tp mu cu 2. tri m qu phi khng?

C my Ma phn p

2.iu nghe tht phn khi:

Tt p Kh lm Khng khip

Cc t ng cn nh

Account /kaont/ n.statement of money paid or owed for goods or services: khang tin phi tr hoc thiu v hng ha hay dch v. Age-group /eidz grun:p/ (=age-braket)(people in a) period life between two(often specified) ages: (nhng ngi) vo thi k ca i sng gi hai la tui(thng c nh r),cng gia hai nhm tui. Balance /bls/ n.(finance) different between two columns of an account:s d(ti khang-d c/d n);amount(of money)still owed after some payment has been made: s tin cn n sau mt ln thanh tan. Bank draft /bk drf/(document used for)the transferring of money from one bank to another :ti liu c dng ) chuyn tin t ngn hng ny sang ngn hng khc:chi phu ngn hng,sc bo chi. Bear out /be a t/ phr v.confirm:xc minh Cif /;si: ai ef/ (commerce) cost, insureance and freight (included in the price): (thng mi)gi vn, ph bo him v ph vn chuyn(c tinh trong gi bn). Commitments /kmitmnt/ n.thing one has promised to do.pledge,undertalking: iu ngi ta h l m,cam kt cam oan,kh c(giao ko);li giao c. Covering leter /kvi letr/letter send with a document,or with goodsetc,typically explaning the contents: th gii thch km theo vn bng hoc hna ha gi i Devices /drvais/ n.(literature) metaphor, combination of words, ect used by writer to produce an effect on the reader: (vn) phng php n d,kt hp tdo ngi vit s dng gy n tng cho ngi c, t. Duedate /dju: dent/date of payment: ngy o hn ;ngy thanh tan Encouraging /mkri m/ adj.ng khch l; phn khi. Formalities /f:mlitis /n.th tc In the hand of /in hndz v/ idm. In ones possession, control and care: thuc quyn s hu,kim sat nh liu. Indebtedness /indetdnis/ n.owed money:tin n. Inst./inst/ (commerce) instant (of this month) thng ny. Out of the way /a t f wei/idm.that; n tha;kh;ho lnh;khng hp thi; l thng. Pick up /pickp/ phr v.tng ln; pht trin. Remittance /rimitns/ n.statement of sending money to a person or place ,esp. by post: phiu chuyn tin nht l qua bu in. Retail /ri:teil/ n.selling of goods,which are usually not for resale,in small qualities to the general public:vic bn r. Slow /sl / adj. chm. The market /ma:kit/ n.nhng ngi mua bn;(for)nhu cu(v). To acknowledge an enquiry /knulid n inkwairi/:bo nhn c nhu cu v thng tin. To enclose a catalogue /tu inkl z a ktlog/ km theo bng danh mc nh km. To encourage further contact /inkrid f: r kontkt/ khuyn khch lin lc hoc tip xc thm na.

To point out something /tu pint a t samm/lu n iu g ,ch ra iu g .

Lesson 3
Meeting arrangements Sp xp hi tho Ngay sau khi c gii thiu chng ta thng ni How do you do, mr brown? Xin cho ng brown. Khi gii thiu chng ta c th ni Miss evans, may I introduce mr kim. Tha c evans ti xin php c gii thiu ng kim Mrs knox,miss smith, this is mr kim. Tha b kmox,c smith, y l ng kim. Mrs brown,this is mr kim; mr harris Tha b brown, y l ng kim,ng harris. Va ch tay va ch tay vu gii thiu. Tha b jones y l ng kim v ng harris. Mr morgan,(this is)mr kim and mr harris. Tha ng Morgan,(y l) ng kim v ng harris. Cu cho x giao ban u. How do you do?im verry happy to meet you. Xin cho.ti rt sung sng c gp ng. Hoc: Im very happy to make your acquaintance. Ti rt sung sng c quen bit ng. Ive heard so much about you Ti nghe ni rt nhiu v ng.

Ive been looking forward to this occasion. Ti mong ch c dp ny lu ri. Model dialogs 1 A:did you find you hotel comfortable? B:yes quite comfortable. A:let me buy you a drink, and we can talk over the schedule. B: good. A: at the hotel lounge) how long will you stay in seoul? B :I hope we can wind up your negotiation by Friday. A:that would be sufficient time to complete them. 2 A:could you arrange a meeting with you boss. B:of course.ive arranged for you luncheon meeting with my boss? A: Fine. B:and heres your chedule for tomorrow. A: thank you. B: youre welcome.youll be spending most of it touring a factory. And youll be having dinner with my manager in the evening. 3 A: (in the office) You have anice office. B: thank you.please come along.we can talk in the conference room. A: all right. B: please have a seat and make yourself comfortable.my manager will be here soon. A:I see. B: would you like coffee or something cold? A: coffee would be fine. Cu i thai mu: A: ng thy khch sn c y tin nghi khng. B: d,kh tin nghi. A: ti gi cho ng th g ung v ta bn v lch trnh lm vic. B: hay y. A: (ti phng khch ca khch sn) ng s lu li seoul bao lu? B: ti hy vng chng ta c th kt thc nhnmg cuc thng lng trc th su. A: th th chng ta c thi gian han tt cng vic. 2 A: ng c th thu xp mt cuc gp g vi sp ca ng khng? B: ng nhin l c.ti sp xp cuc gp g ca ng v sp ca ti vo bui n tra. A:hay y. B: v tha y l lch lm vic ca ong vo ngy mai. A:cm n ng.

B: khng c chi.ng s b hu ht thi gian theo lch nh i tham quan nh my.v ng s dng bui ti vi gim c ca ti vo bui ti. 3 A: (trong vn phng) ng c mt vn phng xinh xn qu. B: cm n ng.xin mi ng i no.chng ta c th ni chuyn trong phng hp. A:qu hay. B: xin mi ni c t nhin,gim c ca ti s c mt ngay. A: ti hiu. B: mi ng dng c ph hay th g lnh nh? A: c ph th tuyt.

Lesson 28

MAKING AN INTERNATIONAL CALL

Hi thoi mu

GI IN THOI QUC T
1

A:(on the phone) Hello.Id like to call Beijing. (Ni qua in thoi)Xin cho,cho ti ni my vi ng dy Bc Kinh vi. B:On moment,please.Ill get an overseas operator for you. Xin i mt cht.Ti s ni n tng i cho ng. A:Thank you. Cm n ng. C:This is the overseas operator.May I help you? Tng i xin nghe.Ti c th gip g khng ? A:Yes,Id like to call to Beijing.The number is 6769-1611. Vng,ti mun gi n Bc Kinh,s in thoi l 6769-1611. C:Is this a person-to-person or station-to-station call? ng mun gi qua tng i hay in thoi qua tr gip ca in thoi vin? A:I want to make a person-to-person call to Mr.Park.

Ti mun gi qua tng i cho ng Park.

2
A:(On the phone) what number are you calling? (Ni qua in thoi)ng mun gi n s thu bao no? B:Beijing 6575-3536.Id like to make a call to Mr.Andy Park. Beijing 6575-3536.Ti mun gi in thoi n ng Andy Park. A:How do you spell his name? ng c th nh vn tn ca ng y c khng? B:A-N-D-Y P-A-R-K. A-N-D-Y P-A-R-K. A:I see. Ti hiu. B:How long will it take to get through to Beijing? Bao lu mi c th lin lc vi Beijing? A:A bout two minutes, sir. Tha ng,khong 2 pht . B:Whats the toll? Ph in thoi l bao nhiu?

3
A:(On the phone) Overseas Operator.May I help you? (Ni trong in thoi)Tng i xin nghe.Ti c th gip c g khng ? B:Id like to call to Beijing.This is a collect call Ti mun gi in thoi n Beijing,bn nghe tr tin. A:What number do you wish to call? Xin cho bit s in thoi ng mun gi n? B:6782-3080. 6782-3080. A:Who would you wish to take to? ng mun ni chuyn vi ai ? B:Ill take to anyone.Its my office. Ni chuyn vi ai cng c. l vn phng ca ti. A:What is the number youre calling from? ng gi t s in thoi no? B:Im calling from Chicago,(312)674-8891. Ti gi t Chicago,s (312)674-8891. A:Thank you.Ill call you back when your party is on the line. Cm n ng khi no bn kia bt my ti s gi cho ng.

A:(On the phone)Operator.May I help you? (Ni qua in thoi) Tng i xin nghe.ti c th gip c g cho ng khng? B:Yes,Id like to place a station call to New York.The number is(212)564-6095. Vng ti mun gi in thoi n New York c s tr gip ca nhn vin in thoi.S in thoi l (212) 564-6095. A:Who do you want to speak to? ng mun ni chuyn vi ai? B:Mr.John Smith.And this is Tony Li,Room 803. ng John Smith.Ti l Tony Li,phng 803. A:How would you like it billed,sir? ng mun thanh ton th no ? B:Bill it to my room,please. Xin mang ho n n phng ti. A:Please hang up and wait till we call you back. Xin ng cp my v ch chng ti gi li.

Hi thoi b sung
A:May I speak to Mr.Watson in the Export Department? Lm n cho ti gp ng Watson phng Xut khu c khng? B:Hold on a minute,Ill connect you. Xin ng i mt chc ti s ni in thoi cho ng. A:This is Atlantic Company.May I help you? Cng ty Atlantic xin nghe.Ti c th gip g ? B:Yes.May I have Ext.2147? Vng.Cho ti ni ti s 2147 c khng? A:Can I make a direct-dial call to Korea from my room? Ti c th gi trc tip ti Hn Quc bng my t phng ti khng? B:Yes,you can.Please dial 0-00-81.then the area code and the number Korea. Vng c .Xin ng quay 0-00-81.Tip l m vng v s in thoi Hn Quc. A:The connection is bed and I Cant hear well.will you put me through again? ng dy rt ti,ti khng th nghe r c.ch c th gi li gip ti c khng ? B:Im awfully sorry for the trouble.Ill connect you again. Rt xin li v s c ny.chng ti s gi li cho ng.

Business Advice

Khi gi in thoi quc t,bn c th la chn mt trong cc hnh thc gi sau sao cho ph hp vi mnh: 1.Gi in thoi qua in thoi vin (station-to-station call/station call) Ni vi tng i s in thoi bn cn gi,d ai nghe in thoi,bn u phi thanh ton t khi bt u cuc in cho n khi kt thc,nhng hnh thc gi ny r hn gi trc tip qua tng i. 2.Gi in thoi qua tng i (person-to-person call/person call) Ni vi tng i s in thoi bn cn gi n v ni r bn cn gp ai,phng thc tnh tin in thoi l t khi i phng bt u nghe n khi kt thc,tin in thoi tnh theo tng giy,gi gi tng i cao. Nu bn nhn in thoi khng phi l c nhn m l phng,ban th cng coi nh l in thoi c nhn (nh v d 3 trong bi ny).khi mun gi in thoi qua in thoi vin,bn c th ni: Operator,I want to make a person-to-person call to Boston. The name of the party I want to speak to is Mr.Brown. Ch i,ti mun gi in gi in thoi qua tng i n Boston.Ti mun ni chuyn vi ng Brown. 3.in thoi i phng tr tin (collect call): L in thoi ngi nghe phi tr tin,v th tng i thng phi hi kin ca bn nghe xong mi ni ng dy cho bn.Nhn vin in thoi c th hi : This is the United states calling.you have a collect call from Mr.Smith in San Francisco.Will you accept the charges? Chng ti gi n t M.ng c mt cuc in thoi gi t ng Smith San Francisco.ng c ng thanh ton tin in thoi khng? Yes,I will.will you let me know the time and the charges after the call? Vng ti ng .Sau cuc in thoi,xin cho ti bit thi gian v s tin phi thanh ton. 4.in thoi thanh ton qua th tn dng(credit card call) Tn dng cc thanh ton bng Credit card ang rt pht trin trn th gii,cch thanh ton ny rt thun tin cho nhng ngi ang i du lch.Cng c th khng cn thng qua tng i,bn c th quay s trc tip.Hin nay nc ta c dch v ny.

Lesson 29

MAKING AIRLINE TRAVEL ARRANGEMENTS I DU LCH BNG MY BAY

Hi thoi mu 1

A:(On the phone) Pan Am Reservations.May I help you? (Ni qua in thoi) Phng v Pan Am xin nghe.Chng ti c th gip g khng ? B: I want to fly to L.A.the day after tomorrow.Can I reserve a seat? Ti mun bay n L.A.trong ngy kia.Anh cho ti t ch c khng? A:Is this economy class or first class? ng mun t khoang kinh t hay khoang hng nht? B:Economy class. Khoang kinh t. A:We have Flight 203 leaving at 3:20,arriving at 4. Chuyn bay th 203 ca chng ti ct cnh lc 3:20,h cnh lc 4:00. B:Thats perfect.Please book me on that flight. Tt qu.cho ti t v cho chuyn bay ny. A:Yes,sir.May I have your name and telephone number? Vng, tha ng.ng lm n cho bit tn v s in thoi?

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A:(On the phone) parker Travel Agency. (Ni qua in thoi) Trung tm l hnh Parker xin nghe. B:Would you tell me if theres a morning flight from new York to San Francisco on march 20? Ch lm n cho ti thng tin v chuyn bay vo sng ngy 20 thng 3 t New York n Francisco? A:Theres a non-top flight leaving from Kennedy Airport at 7:30 7:30 c mt chuyn trc thng xut pht t sn bay Kennedy. B:I wont be able to get up that early. Sm qu ti khng n kp. A:Then,Universal Flight 608 leaves at 10:00,but it has an hours layover in Chicago. Vy cn chuyn bay 608 ca Universal vo lc 10:00,nhng my bay s dng li chicago 1 ting. B:What time does it arrive in San Francisco? My gi th n San Francisco? A:It 12:15.Will that be satisfactory? 12:15,nh th chc s thch hp hn? B:Yes,thats fine. Vng th th tt ri.

A:(On the phone) Im calling to confirm my reservation. (Ni trong in thoi) Ti gi n xc nhn v t. B:Your name and the flight number,please. Xin ng cho bit tn v s chuyn bay. A:My name is Tony Li.The flight number is 504 on the 8th of this moth from New York to Chicago. Tn ti l Tony Li.S my bay l 504,bay t New York n Chicago vo ngy 8 thng ny. B:Just a moment,pleaseOK,Ive confirmed your reservation. Xin ng i mt chtc ri,ti xc nh v t cho ng. A:Thank you very much for your help. Cm n anh/ch gip. B:Youre very well come.Is there anything else I can help you with? Khng c g.chng ti c th gip g c ng na khng?

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A:Good morning,sir.Your ticket,please. Cho ng.v ca ng y . B:Flight 203 to San Francisco. Chuyn bay 203 n San Francisco. A:May I see your passport? Xin ng xut trnh h chiu? B:Yes.Here it is. Vng y . A:Smoking or non-smoking? ng ngi ch c php ht thuc hay khng B:Smoking,please. Cho ti ch c php ht thuc. A:Thatll be 11c.Any baggage,sir? Vy xin ng ngi gh 11c.ng c hnh l khng ? B:Yes,these two pieces and one carry-on. C,ti c 2 th hnh l gi v mt th hnh l mang theo ngi. A:Your flight will be boarding at Gate 32 at 6:20. 6 gi 20 pht my bay ca ng s u ca ln s 32.

Hi thoi b sung
A:Whats first class fare to New York? Gi v ca gh hng nht n New York l bao nhiu? B:The fare is 180$. 180 la. A:Is the flight on schedule? My bay c ct cnh ng gi khng?

B:Yes,It s on time. C,my bay s ct cnh ng gi. A:first class and economy class are both completely occupied. Gh hng nht v gh kinh t ht. B:Will you put me on the waiting list? Anh c th ghi ti vo danh sch ch c khng? A:Id like to change my routing. Ti mun i v my bay. B:May I have your name and flight number? Xin ng cho bit tn v s hiu my bay?

Business Advice
Ra nc ngoi bng my bay,tt nht bn nn nh trung tm l hnh(travel agency)lm th tc gip bn.khi mun t v my bay,bn nn n phng v(reservation desk)ca cng ty hng khng i hi v thi gian xut pht,thi gian h cnh ca my bay nh: Do you have a flight from New York to Boston on Jun.10? Cc anh c chuyn bay t New York n Boston vo 10 thng 6 khng? Id like to reserve two economy class seats on october 24. Ti mun mua 2 v kinh t vo 24 thng 10. phng trng hp nhng vic khng mong mun c th xy ra,tt nht bn nn hi r tn ca nhn vin phng v(clerk) v xc nhn ch ngi(confirmation),nh: Id like to confirm my reservations.My name is Bruce Lee. I have a reservation on flight No.331 from new York to Hawaii on September 14. Ti mun xc nhn ch ngi t.Tn ti l Bruce Lee. Ti t v cho chuyn bay s 331 t New York n Hawaii vo ngy 14 thng 9. Ba ngy trc khi bay,bn nn xc nhn li ch ngi,phng trng hp b hu v t. Thay i thi gian bay Trong trng hp bn mun thay i thi gian bay,bn nn gi in thoi n cng ty hng khng thng bo. Id like to change my flight reservation. Ti mun i v my bay. Id like to change my reservation from an economy class to a first class. Ti mun i v kinh t thnh v hng nht. Nu bn mua v my bay,bn c th a v n phng v gn nht(airline office) yu cu c i v,gi l revalidate(xc nh li gh)(=reconfirm).

Nu bn i v ca cng ty hng khng bn mua v,bn c min ph i.nu bn i sang cng ty hng khng khc th gi v c th thay i.v th tt nht bn nn hng ch ti mc ti a vic i v.

Lesson 30

Hi thoi mu

AT AN EMERGENCY TRNG HP KHN CP

1

A:(On the phone) Hello,this is David Wang.Your name was recommended to me by the American consulate. (Ni qua in thoi) Cho ng,ti l David Wang.Lnh s qun M gii thiu ng cho ti. B:What can I do for you? Ti c th lm g gip ng? A:I am not feeling well.Im visiting your city on business. Ti cm thy khng c kho.Ti n thnh ph ca cc ng cng tc. B:What exactly is bothering you? Rt cuc l c vn g? A:I have a sharp pain in my stomach.Could I come to your office now? Bng ca ti t nhin au qu.Ti c th n vn phng ca ng khng? B:I have an opening at 10:30 this morning.Will that be convenient? Sng nay,chng ti s m ca vo lc 10 gi 30 pht.Nh th c tin cho ng khng? A:That will be fine.thank you. Th cng c cm n ng.

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A:What seems to be the problem? Hnh nh c vn g th phi? B:I have a bed case of diarrhea. Ti b tiu chy nng A:Have you had anything unusual to eat in the past few days? My ngy gn y ng c n mn g l khng? B:Not that I can think of. Ti ngh l khng. A:It doesnt look like anything serious to me.

Xem ra khng nng lm. B:Thats a relief.can I continue my trip? Th th ti yn tm ri.Ti c th tip tc i du lch c khng? A:Sure.But try to get some rest.Ill just write out a prescription for you. Tt nhin ri.Tuy nhin ng cn ngh nghi y .Ti s k n thuc cho ng.

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A:What can I do for you,sir? Ti c th gip g c ng? B:Do you have something for a cold? ng c thuc cm khng? A:Any Particular barand? ng mun loi thuc no c bit ah? B:No,please suggest a good one.Im not familiar with American brand. Khng,xin gii thiu cho ti loi thuc tt.Ti khng bit nhiu v cc loi thuc ca M. A:This is the current number one brand in America. y l loi thuc tt nht M hin nay. B:All right.How often do I take it? Vng.Ung nh th no y ? A:You should take this three times a day within 30 minutes after meals.Ill give you to days worth. khong 30 pht th ung.Ti bn cho Mt ngy ng nn ung 3 ln,n xong ng lng thuc ung trong 2 ngy.

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A:(On the phone)Id like to report a burglary. (Ni trong in thoi) Ti mun trnh bo v v trm. B:Where are you? ng ang u? A:Im staying at the Hilton Hotel,Room 803. Ti phng 803,khch sn Hilton. B:When did the theft occur? V trm xy ra khi no? A:Sometime this morning.I think.When I returned to my hotel room this afternoon,I found my camara missing. Ti ngh l sng nay..Chiu nay khi ti v phng khch sn,ti pht hin mnh b mt chic my nh. B:Was anything else stolen? Ngoi ra cn b mt th g na khng?

A:No,I placed all my other valuables in the hotel safe. Khng ti ct tt c nhng c gi tr di kt st ca khch sn ri. B:We will be right over. Chng ti s n ngay.

Hi thoi b sung
A:Operator,I need to see a doctor. Ch i ti mun gp khm bc s. B:Right away?Is it serious,sir? Ngay by gi ,c nghim trng khng ? A:Do you have any insurance? ng c bo him khng? B:No.Ill pay in cash. Khng.Ti s thanh ton bng tin mt. A:I accidentally broke my glasses.Could you make a new pair for me? Khng may,ti nh v knh ri.Anh lm n thay cho ti knh khc c khng? B:Do you have the prescription? C ch dn ca bc s khng? (ch :trc khi mua knh,trc ht bn phi n bc s kim tra th lc,sau mua knh theo ch dn ca bc s.) A:Id like to report a theft.My camera was stolen. Ti mun trnh bo v mt v trm.my nh ca ti b n trm ri. B:When did it occur? Mt t khi no?

Business Advice
Sng c khc,ngi c lc,nu trong thi gian i cng tc,bn b m,b n trm hoc gp tai nn giao thng nc ngoi,khi bn c th p dng nhng phng n sau: 1.B m Nu cm thy khng kho bn nn i khm bc s ngay,bn c th tm tn v s in thoi ca bnh vin qua danh b in thoi,sau khi hn qua in thoi,bn c th trc tip n khm.L ph khm v iu tr u M c tnh ring,bc s ch ly tin khm bnh v tin k n,thuc ung cho bnh nhn do bc s ch nh,ngi bnh s n hiu thuc mua thuc theo ch nh ca bc s.thuc tiu chy,thuc cm c th t mua bn ngoi.Di y l nhng mu cu thng dng khi b m: I feel very sick. Ti cm thy m/bun nn.

I think I have a fever. Ti ngh mnh b st. I have a cold and a hacking cough. Ti b cm v ho I have a headache and chills. Ti au u v b cm lnh. I have a sore throat and cant take any food down. Ti b au hng v khng n c. I have a stomachache. Ti b au bng I have a piering pain in my chest. Ti b au nhi ngc I have an earache and feel dizzy. Ti b au tai v chong vng. I have my elbow twisted. Ti b bng gn khuu tay. I have a diarrhea. Ti b tiu chy. 2.B trm,cp -Nn hn ch mang theo tin,cc vt c gi tr hoc tin nn ct gi trong kt st(safedeposit box)ca khch sn. -Khng nn n nhng ni ti tm,t ngi. -Khi b bn xu hnh hung,nn lm theo yu cu ca chng gi tnh mng ca mnh. 3.Tai nn giao thng -Nu bn gp tai nn khi t li xe,hy gi in thoi cho cnh st v bnh vin,bm s 0 bo co v a im v tnh hnh v vic. -Khi xy ra tay nn,nht nh bn khng c ni: I am sorry,v nu ni nh vy c ngha l bn tha nhn li do mnh,khng nhng khng c li cho bn khi cnh st n iu tra m cn b thit khi lnh tin bo him.

Bai (chua biet )

b/vn hnh: instructing

lets take the dial tye first. The dial spring can be adjusted. The dial mechanism is simple to replace. The push-button type can be used in either analog or It is a little more difficult to repair. Please read the instruction.

digital systems.

Demonstrating

this one.

now,looks at this chart. These buttons are for outside lines. To get an outside number press this botton first. Then,press the number you want. Touse number in the memory press this botton, then

Cautioning call.

always press the hold button before trying to transfer a

Encouraging

this phone seems hard to use at first. But its easy onve you get the procedures down.

output

Hng dn

trc ht chng ta hy s dng lai in thai quay s. Lai in thai a s l xo c th iu chnh c. Lai in thai a s c hc thay th d dng. Lai in thai c bm nt c th c ngi ta s dng bng c h c s ln thp phn. Lai ny sa cha kh kh khn. Xin c li ch dn.

Gii thch

by gi hy nhn vo s ny. Nhng nt ny c th dng cho ng dy bn ngai. gi mt s ngai u tin hy nhn nt ny. Sau ,nhn nt m bn mun gi. s dng nnhng s trpng b nh hy nhn nt ny,ri n nt ny na. Thn trng bao gi cng bnhn nt gi my trc khi mun chuyn cuc in m.

Khuyn khch

lai in thai ny mi u hnh nh kh s dng.nhngnp s d dng mt khi bn ti cch s dng.

Hiu nng

MODEL DIALOGS 1 A: these are our new models B: what are their strong point. A:theres a lot to be said for them.in the first place,they are more durable than any similar ones on the market. B: why dose it wear longer than the other? A: the yarn is carefully selected for quality and woven very tightly in the fabric. B: can you leave these samples with us? A: how long do you want to keep them?

2 A: whats the measurement? B: this has 1.5kg per ten pack bag. A: how do you pack them? B: ten pieces in the paper box; 20 boxes in a wooden case. A: what is the measurement of one case? B: eight cubicfeet per case. A: I see. 3 A: this is our newest product. B: the finish is superb.how strong is it? A: its about 15kg/cm2,twice as strong as the usual one. B: what kind of shapes are available. A: I think its an excellent product. B: Im happy to hear that. Cu i thai mu 1 A: y l nhng mu hng mi nht ca chng ti. B: nhng u im ca chng l g. A: i vi chng ht c nhiu im c sc ng ni.im u tin l chng bn hn bt c mt hng no cng lai trn th trng B: ti sao chng li bnn hn nhng mt hng khc. A:si vi c tuyn la k lng c cht lng tt v chng c dt rt chc bng cc lai si ny. B: ng c th giao cho chng ti nhng mu ny khng? A: ng mun gi chng bao lu? 2 A: khun kh th th no? B: c mi ngi gi ng 1 kg ri. A: ng ng gi nh th no? B: mi min gtrong mt hp giy,20hp vo mt thng g. A: kch thc nt thng nh th no? B: mi thu2ng tm ft khi. A: ti hiu. 3 A:y l sn phm mi nh ca chng ti. B: vic han tt n tht tuyt vi. n chu c lc bao nhiu? A: khang 15 kg trn mt cm2, chc gp i lai bnh htong. B: ng c nhng lai kiu dng g? A: nh ng bit y,sn c ba kiu dng. B: ti cho rng n l mt sn phm c sc. A:ti sung sng nghe c ng ni nh th. 4 A:how many colors are available for this item? B: we have two standard color. What color do you refer? A: I refer lighter one.then it will cater more to teenagers

B: Id say it would.if the quaitity is 10000 sets or more, you may choose any color you like. A: how much can you supply per month? B: our monthly production capacity is 50000 sets. FURTHER DIALOGS X: whats the material? Y: this is made of goat leather. X: how many designs do you have? Y: we are three designs in the grade. X: would it be possible to chance the product slight? Y: well,how? X: thats all I have to tell you about our newest model. Y:thank you. ORAL COMPOSITION 1. y l mt hng c nhiu ngi a chung trong nm nay. 2. ci my ny t ng han tan. 3. tui th ca sn phnm ny lu hn gp hai ln so vi bt c sn phm no cng lai c trn thi trng. 4. ci ny c ch to bng nguyn liu ngai nhp. 5. khng cn phi lo ngai g v cht lng.chng ti h m bo. 4 A: loi mt hng ny c sn bao nhiu mu? B: chng ti c 2 mu chun.ng hitch mu no hn? A: ti thch ci mu lt hn.loi y th thch hp vi tui tr hn. B: ti mun ni cng ng nh th y.nu s lng t 10000 b tr ln th ng c th chn bt c mu no ng thch. A: mi thng ng c th cung cp bao nhiu? B: nng sut sn lng hng thng ca chng ti l 50000 b. Cu i thoi b sung X: cht liu g th? Y: ci ny c lm bng da d. X: ng c bao nhiu kiu? Y:loi chng ti c ba kiu. X: gi m c th thay i sn phm y cht nh nh? Y: sao,ng mun th no? X: ch c th thi m ti phi k ra cho ng v nhng mu mi nht ca chng ti. Y: cm n ng. Dch trc thoi 1. this is a hot item this year. 2. this machine is fully automatic. 3. the life of this product is more than twice as long as that of any similar one on the market. 4. this is made of an imported material. 5. no need to worry about quality. We guarantee. PATTERN PRACTICE 1.its about twice as strong as the usual one.

Three times lagger than 10% higher than 5cm longer than 2.would it be possible to change the product?

Discuss it over lunch Meet on Tuesday Let me know the result Thc tp mu cu 1.n chc Bng khong hai ln ci bnh thng.

Ln hn gp 3 ln Cao hn 10% Di hn 5m

2.gi m c th thay i sn phm c nh?

Tho lun iu ba n tra. Gp vo th 3 Cho ti bit kt qu Cc t ng cn nh Account rendered /ka nt rendd/ n. an unpaid amount recorded in a statement of accont, details of which were in a previous satatement: s d n chuyn tip, s d n mang sang. Balance /blns/ v.the mount of money still owed after some has beeb paid: tin cn n li,s d n.

Carriage /,krid f:wd/ n. a condition of sale where the cost of transporting good is paid by the sender: vn ph do bn gi hng tr. cash discount /kf diska nt/ n a price reduction given if a buyer pays immediately or before a certain date: chic khu thanh ton tin mt. cater to /ktr t/ phr v. thch hp,phc v. cheque /t ek/ n. a special printed form filled in and signed by a person(the drawer) asking a bank (the drawee) to pay a sum of money to someone (the payee): t st,chi phiu cpd ( cash on delivery) /,k on dilivri/ n. an arrangement by which goods are sentto a buyer on condition that they are paid for when they arrive: tr tin khi giao hng. Credit /kredit n t/ n. an arrangement where goods anhd services can be received now and paid to later, within an agreed period: s cho thanh ton sau; s cho thiu tin hng dch v tr sau. Cubic foot /kju:bik fut/ n. ft khi(dn v lp phng tnh bng ft. Debit note /debit n t/ n. a document that informs a customer of money owed to a company for goods or services supplied: giy bo n. Due date/dju: deit/ n. date of payment: ngy o hn. Durable /djurbl/ adj. bn.