Professional Documents
Culture Documents
RFO - Reason For Outage
RFO - Reason For Outage
To: Customer: Date of Trouble: Circuit ID: Service Type: Trouble Ticket#: Priority: Issue: 1 On (Day), (Date/Month), (Year) (Customer Name) called in to report that their service was down hard.
The failure was initiated by (Cause) in (Where). (Explanation of Problem). The service was restored by (Provide Brief Explanation of Fix to Customer service outage). This service was restored on (Day), (Date/Month), (Year) and we have taken appropriate steps to insure that future problems such as this will restored with minimum mean time to repair.
Date
Time
Action Taken Trouble Ticket called in by (Customer Name) (Service) Problem Identified Working Problem Service Restored Monitor period until this time trouble ticket now closed.
(i.e.Power Outage, Switch Port Bad, Phone Bad, PBX Configuration, etc).