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    Knowledge Capturing

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    t4thilini
    Knowledge capture is the process of obtaining both explicit and tacit knowledge from individuals, artifacts, or organizations. There are two main types of knowledge capture: externalization, which is capturing tacit knowledge; and internalization, which is capturing explicit knowledge and converting it to tacit knowledge. Interviews are a commonly used and flexible tool for the initial capture of tacit knowledge from experts, although they require training and preparation to conduct effectively. Interviews can be structured, semi-structured, or unstructured depending on the specific information sought and goals of the interview.

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    Knowledge Capturing

    Uploaded by

    t4thilini
    146 views3 pages
    Knowledge capture is the process of obtaining both explicit and tacit knowledge from individuals, artifacts, or organizations. There are two main types of knowledge capture: externalization, which is capturing tacit knowledge; and internalization, which is capturing explicit knowledge and converting it to tacit knowledge. Interviews are a commonly used and flexible tool for the initial capture of tacit knowledge from experts, although they require training and preparation to conduct effectively. Interviews can be structured, semi-structured, or unstructured depending on the specific information sought and goals of the interview.

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    Knowledge capture is the process of obtaining both explicit and tacit knowledge from individuals, artifacts, or organizations. There are two main types of knowledge capture: externalization, which is capturing tacit knowledge; and internalization, which is capturing explicit knowledge and converting it to tacit knowledge. Interviews are a commonly used and flexible tool for the initial capture of tacit knowledge from experts, although they require training and preparation to conduct effectively. Interviews can be structured, semi-structured, or unstructured depending on the specific information sought and goals of the interview.

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    146 views3 pages

    Knowledge Capturing

    Uploaded by

    t4thilini
    Knowledge capture is the process of obtaining both explicit and tacit knowledge from individuals, artifacts, or organizations. There are two main types of knowledge capture: externalization, which is capturing tacit knowledge; and internalization, which is capturing explicit knowledge and converting it to tacit knowledge. Interviews are a commonly used and flexible tool for the initial capture of tacit knowledge from experts, although they require training and preparation to conduct effectively. Interviews can be structured, semi-structured, or unstructured depending on the specific information sought and goals of the interview.

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    Knowledge Capturing Knowledge capture is generally known as the process of reclaiming either explicit or tacit knowledge residing inside

    people, artifacts or organizational bodies. ([6] Becerr-Fernandez, I., Gonzalez, A., and Sabherwal, R. "Knowledge Management: Challenges, Solutions and Technologies," Prentice Hall Inc, 2004, Upper Saddle River, New Jersey)
    http://www.ibimapublishing.com/journals/CIBIMA/volume7/v7n7.pdf

    There are two main types of knowledge capture; Externalization Internalization

    Figure A represents the knowledge conversion process of the above types.

    Tacit Figure A

    Explicit

    Explicit

    Tacit

    Capturing of tacit knowledge; Expert Evaluation (with individual or multiple experts) Developing Relationship with Experts Fuzzy Reasoning & Quality of Knowledge Capture Interviewing as a Tacit Knowledge Capture Tool

    http://203.185.96.228/virach/sites/default/files/paper/lecture/kms/kms-ch4.pdf

    Knowledge Capturing Tools Tacit knowledge has to be made explicit in order to be captured. This is accomplished with the aid of knowledge acquisition tools or knowledge creation tools.

    Interview Commonly used in the early stages of tacit knowledge capture The voluntary nature of the interview is important Interviewing as a tool requires training and preparation Convenient tool for evaluating the validity of information acquired

    http://203.185.96.228/virach/sites/default/files/paper/lecture/kms/kms-ch4.pdf

    Types of interviews; Structured:

    Questions and responses are definitive. Used when specific information is sought Semi-structured:

    Predefined questions are asked but allow expert some freedom in expressing the answers Unstructured:

    Neither the questions nor their responses specified in advance. Used when exploring an issue

    Advantages of Interviewing It is a flexible tool. It is excellent for evaluating the validity of information. It is very effective in case of eliciting information regarding complex matters.

    Often people enjoy being interviewed.

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