QUESTIONNAIRE FOR CUSTOMER SERVICE QUALITY AT BIG BAZAAR,EASTFORT

PERSONAL DATA AGE : INCOME : OCCUPATION : GENDER :

MALE FEMALE 18-25 25-35 35-45 45-55 55 Above 30,000-40,000 40,000 Above

<10,000

10,000-20,000

20,000-30,000

1. IS THIS YOUR FIRST VISIT TO BIG BAZAAR? YES NO

2. DO YOU LIKE THE LAYOUT AND DISPLAY OF VARIOUS SECTIONS IN BIG BAZAAR, EASTFORT? YES NO

3. DID YOU FIND THE PRODUCTS WHICH YOU CAME TO BUY HERE? YES NO

4. HOW ABOUT THE PARKING FACILITIES AT BIG BAZAAR, EASTFORT? HIGHLY SATISFIED SATISFIED HIGHLY DISSATISFIED MODERATE DISSATISFIED

5. HOW DID YOU FIND THE BILLING PROCESS AT BIG BAZAAR? HIGHLY SATISFIED SATISFIED MODERATE DISSATISFIED HIGHLY DISSATISFIED

6. HOW WOULD YOU RATE THE PRICING OF VARIOUS PRODUCTS AT BIG BAZAAR? EXCELLENT VERY GOOD GOOD AVERAGE BAD

7. HOW WOULD YOU RATE VARIOUS OFFERS DONE BY BIG BAZAAR,EASTFORT? EXCELLENT VERY GOOD GOOD AVERAGE BAD

8. HOW WOULD YOU RATE THE STORE AMBIENCE AT EASTFORT? EXCELLENT VERY GOOD GOOD AVERAGE BAD

9. HOW WOULD YOU RATE THE OVERALL CUSTOMER SERVICE QUALITY AT BIG BAZAAR, EASTFORT? EXCELLENT VERY GOOD GOOD AVERAGE BAD

10. WHAT DO YOU MOSTLY SHOP FROM BIG BAZAAR? CLOTHING PLASTICS AND UTENSILS FOOTWEARS FOOD PRODUCTS HOUSEHOLD

11. WHICH FORM OF OUR PROMOTION DO YOU THINK IS EFFECTIVE? PRINT TELEVISION RADIO

12. SUGGESSTIONS

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THANK YOU