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    Blank CSR Performance

    Uploaded by

    Elizabeth Larson
    This document contains a table tracking various customer service representative (CSR) metrics including total calls, calls per hour, bookings, surveys, sales calls, and cancel callbacks. However, all values in the table are reported as #DIV/0!, indicating there is no data for any of the metrics. The summary suggests the CSR performance tracking system was not populated with any data for the time period represented.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
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    Blank CSR Performance

    Uploaded by

    Elizabeth Larson
    10 views5 pages
    This document contains a table tracking various customer service representative (CSR) metrics including total calls, calls per hour, bookings, surveys, sales calls, and cancel callbacks. However, all values in the table are reported as #DIV/0!, indicating there is no data for any of the metrics. The summary suggests the CSR performance tracking system was not populated with any data for the time period represented.

    Original Description:

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    This document contains a table tracking various customer service representative (CSR) metrics including total calls, calls per hour, bookings, surveys, sales calls, and cancel callbacks. However, all values in the table are reported as #DIV/0!, indicating there is no data for any of the metrics. The summary suggests the CSR performance tracking system was not populated with any data for the time period represented.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    10 views5 pages

    Blank CSR Performance

    Uploaded by

    Elizabeth Larson
    This document contains a table tracking various customer service representative (CSR) metrics including total calls, calls per hour, bookings, surveys, sales calls, and cancel callbacks. However, all values in the table are reported as #DIV/0!, indicating there is no data for any of the metrics. The summary suggests the CSR performance tracking system was not populated with any data for the time period represented.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 5

    CSR

    Total
    Calls

    Calls per
    Hr

    Flee
    Gaff
    Penn
    Viro
    Wilb
    Youn
    Total

    0
    0
    0
    0
    0
    0
    0

    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    0
    0
    0
    0
    0
    0

    0
    0
    0
    0
    0
    0

    0
    0
    0
    0
    0
    0

    0
    0
    0
    0
    0
    0

    Hours Bookings

    Bookings
    per HR
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Surveys

    Sales Call

    Cancel
    Callbacks

    0
    0
    0
    0
    0
    0

    0
    0
    0
    0
    0
    0
    #DIV/0!

    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Survey, Sales & Canc


    Callbacks Per HR
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    100
    100
    100
    100
    100
    100

    Dis Add-on

    Disinfectant Per
    Booking

    Score

    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    CSR
    Flee
    Fred
    Gilb
    Lars
    Mans
    Magw
    Sher
    Wait
    Total

    Total Calls
    0

    Calls per Hr
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Hours

    Bookings

    Bookings per
    HR
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Surveys

    Survey % of
    Calls
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Sales Call

    Sales % of
    Calls
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Cancel
    Callbacks

    Cancel % of
    Calls

    Survey, Sales &


    Canc Callbacks
    Per HR

    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

    Dis Add-on

    Disinfectant
    Percent of
    Booking
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!
    #DIV/0!

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