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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax.

972-97442444

:
, IT-
Key Performance Indicators for IT

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

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Agile
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IT- . IT-
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

Agile, Function Point Scrum-


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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

PMO-
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

IT ;
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

, .dashboard-
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IT- .

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Agile
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MSP My Single Point dashboard-
ClickView
Gognos

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444


HP
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: ( )BDA yuval.raiz@hp.com 052-4840896


IBM
,IT-
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

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e_weinberger@il.ibm.com 972-(0)52-2554-598 Eliya Weinberger :

Matrix

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

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: ," , 052-2424314 ryonish@tact.co.il ,

Microsoft
Microsoft 2010 .MS Project 2010-
:
.1
.2 Portfolio .
.3 BI Dashboard .
.4 Share Point, :
,Exchange Server .
(PPM) Portfolio ( )EPM
.
: 0545645654 saar@microsoft.com

ONE- MSP
IT
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IT , SLA ,
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IT ,

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IT




Time to Market performance

( ,
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)Total Cost of Ownership( TCO

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

" ( , )

NPV ROI

: ynons@msp-gs.com 0544322432 MSP


SAP
KPI IT -
. , .
,SAP Business Objects KPI IT -
IT - ,
SLA . CA SAP Business Objects
Xcelsius - KPI . SAP Business Objects BI -
" .SSM - KPI -
.

SAP Resource and Portfolio Management solution enable IT organizations


Select, balance and manage the optimum combination of projects
Help IT organizations to align activities & resources with business strategy
Alignment of capital / operational spend and strategic intend
Effective stage gate control for projects
Auditable planning and budgeting process
Early identification of opportunities, bottlenecks and risks
Improved visibility of the project portfolio
Optimize strategic and operational resource management
For future information please visit http://www.sap.com/usa/solutions/executiveview/it/run-andoptimize-it/index.epx
:

Xioma
IT , , . , KPI -
, KPI's Best Practice
, .
, , ' ,
Agile , Backlog
,Burn down charts PMBok, ITIL" .
,
, ITG
, .
.

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444

PSNext . PSNext Best Practices


, ( ,)KPI's .,
KPI KPI's ,
IT.
: kobi_s@xioma.co.il 054-5633771

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