:

( )Round Table ,
.
,
.
:

-LMS , ,

()E-Learning
-EPSS .
/ ( ,)SOCIAL LEARNING ,
,

.
.
:
.1 ?
.2 ROI - ?
, ,
.
,
,
.
.IT-
.


3 .................. ................................ ................................ ................................
4 ................................... ................................ ................................ ................................
5 ........................................ ................................ ................................
5 ............................... ................................ ................................ ................................
6 ......................... ................................ ................................ ................................
6 ........... ................................ ................................ ................................ ................................
8 .................. ................................ ................................ ................................ Y-
9 .................. ................................ ................................ ................................ Gamification -
9 ............................... ................................ ................................ ................................

LMS
o

o
o
o
o
o
o

FOX

OLM
UPK
SAP
()Blossom
- Moodle
EKP
SLK SPS - ,
SPS -
Wendimu

/
o
o
o
o

Power Point

Articulate
Composica

EPSS
o
o
o
o
o
o

Eglue
Composia
Steeru
LEO
UPK

Captivate

,
o

"

Share point o
KANA o
o
o
Learning 2.0

.
.
?
( )
Source: STKI

77%
31%
69%

LMS

38%

/ ()EPSS

0%
4

.
,
.
.
,
,

.

. , ,
.
, .

.
, .
, ,
, .
, Help Desk -
.
,
.

.
- .

, : .
-

-

IT-
.

. .
, .
- .
.
.
.
.Cloud Computing

:2102

Steeru
" "Guide me " . "Do it
. " " "
" .
.
EPSS- .
. , , : ,
.
,.
SHAREPOINT .
. ,,
. , .
, .
,SLK -
. .:
o , ;
o , .
" :
" . .
, .

Source: STKI

2- :
.1 . , .
, ,
.
-
.
/ Help desk
.
.2 . ,
.
, ,
.

ROI ?
Source: STKI

43%
57%

 ,BI
. . ,
.
,
.
( , ")
( , , ')
, .

Y-
Y - .

. ,
.
Y - ,
.
Learning 2.0 . : IMS
,
, , XBOX
!
( On-Line ) Off-
( Line ) , ?

Source: STKI

Yes
Online

No
Yes
Offline

No

 Gamification -
STKI Gamification-
.
,
.
. .

, :

IT - .
.
LMS SPSS- .
.
.
,
, : , , '

.IT- ,
.

,
.
,
,
.
.