Sample Entry Level IT Resume

Richard 1234, Carlisle, (123)-456 Profile : Anderson Street, 01741, 7890.

West

MA

67

Established ability to analyze, troubleshoot and determine technical problems. Excellent academic record. Rapid learner with the strong working skill of networking, software, hardware, OS and security application. Exceptional communication skills; established background. Better analytical and problem resolving ability, with a track record of enhancing operations.

Education Details : Arizona University, BS (Computer Science), 2006 Technical Qualification : OS Win 2000/XP/ME, Mac OS X Software Application - Microsoft Office XP/2000 (Word, Power Point, Excel, Access), Norton Utilities, Lotus Notes, Adobe Photoshop Networking TCP/IP, LAN/WAN, VPN Languages Known - HTML, XML Work Experience : ABC Co., Help Desk Technician (May 2006 to Present) Responsibilities Includes : New York Tucson, Arizona

Worked as the service point-of-contact for the help-desk, assisted to analyze, troubleshoot, and determine around 8 tickets/day. Helped in programming OS from Win 2000/XP for 30 workstations. Offered regular technical maintain for the e-mail, connectivity, telecommunications, network, peripheral equipment, and maintenance. Computers set up and software installations. Assisted move helpdesk requests from an e-mail to a web-based systems, increasing IT response period by 21 percent. Room, Tucson

Arizona University Computer Computer Technician (Oct. 2005 to May 2006) Responsibilities Includes :

Coached students in different OS and the software applications to improve the basic knowledge of computer handling. Served as an adviser in the computer labs, guiding students on an individual basis. Offered the emergency technical assistance for early-morning shifts. Assisted installation of 17 new PCs and the Mac computers for labs. Started log for a charting computer practice, comprising introducing 'problems & resolution' databases which helped labs in assessing student needs.