QUALITY MANAGEMENT

SYSTEM

(ISO 9001 : 2000)

A PRESENTATION
BY

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International Organisation for Standardisation

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I S O 9001  :
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ISO 9001 : 2000  (QMS)

ISO 14001 : 2004 $'  (EMS)
OHSAS 18001 : 2007 $  !


   :
1. (SCOPE)
2.  (NORMATIVE REFERENCE)
3.   (TERMS & DEFINITIONS )
4.  (QUALITY MANAGEMENT SYSTEM)
5.   (MANAGEMENT RESPONSIBILITY)
6. (RESOURCE MANAGEMENT)
7.  /  (PRODUCT/SERVICE REALIZATION)
8. &', & ' (MEASUREMENT, ANALYSIS AND
IMPROVEMENT)

   :
5.   (MANAGEMENT RESPONSIBILITY)
(Quality Policy)
+' (Planning)
(Quality Objectives)
, ,  (Responsibility, Authority & Communication)
  (Management Review)

6. (RESOURCE MANAGEMENT)
' (Provision of Resources)
- (Human Resources)
, &./  1 (Competence, Awareness & Training)
 -  (Infrastructure)
23+ 4 (Work Environment)

   :
7.  /  ( PRODUCT/SERVICE
REALIZATION )

 * * (Planning of Product Realization)

*  * (Determination
of requirements related to the product )
*   (Review of
requirements related to the product )
 *   (
/*0 2-by Work Instruction (Control of Production & Service
provision )
3  (Identification & Traceability )
*   (Preservation of product )
5  / /  (Control of
monitoring & measuring devices )

   :
8. 2, &  ( MEASUREMENT,
ANALYSIS AND IMPROVEMENT )

 # ( Customer satisfaction )
56 26 ( Monitoring &
Measurement of processes )
 56 26 ( Monitoring
& Measurement of product )
7   ( Control of nonconforming product )
 ( Improvement )
 ( Continual Improvement )
* ( Corrective Action )
 ( Preventive Action )

 
   (DOCUMENTED)
  (QUALITY MANUAL)

 % (PROCEDURES)

 2% (WORK INSTRUCTIONS)

 # (RECORDS)

  (STANDARDS)

 %8, 2%8,
%' (EFFECTIVE IMPLEMENTATION OF
PROCEDURES AND INSTRUCTIONS)
  (QUALITY PLANS)

 (COMMUNICATION)
 /  (AVOID SUBJECTIVITY)
 (BENCHMARKING)
5 (AUDITING)

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A %8 ' 

 
1.  ( Quality Manual )

2. % Procedures )

3. 2%

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Instructions )

4. # ( Records )

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