Professional Documents
Culture Documents
Basic Concepts of Quality
Basic Concepts of Quality
QUALITY QUALITY CONTROL QUALITY ASSURANCE QUALITY MANAGEMNT TOTAL QUALITY MANAGEMENT ISO SYSTEM
What is Quality?
User-based: In the eyes of the beholder Manufacturing-based: Right the first time Product-based: Precise measurement
Dimensions of Quality
Performance Aesthetics Special features: convenience, high tech Safety Reliability Durability Perceived Quality Service after sale
Importance of Quality
Lower costs (less labor, rework, scrap) Motivated employees Market Share Reputation International competitiveness Revenues generation increased (ultimate goal)
QUALITY CONTROL is the operational techniques and activities that are used to fulfill the requirements for quality
QUALITY ASSURANCE
is all systematic and planned actions which are necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.
QUALITY MANAGEMENT
a systematic set of operating procedures which is company wide, documented, implemented and maintained while ensuring the growth of business in a consistent manner
is
THE LATEST APPROACH IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS
QM Vs QA
The Prime Focus of Quality Management Achieving results that satisfy the requirements for quality. Motivated by stakeholders internal to the organization, especially the organizations management Goal is to satisfy all stakeholders Effective, efficient, and continually improving, overall quality-related performance is the intended result. Scope covers all activities that affect the total quality-related business results of the organization Quality Assurance Demonstrating that the requirements for quality have been (and can be) achieved. Motivated by stakeholders, especially customers, external to the organization Goal is to satisfy all customers. Confidence in the organizations products is the intended result Scope of demonstration coves activities that directly affect qualityrelated process and product results
HISTORICAL BACKGROUND
THE
OLDEST TERM
QUALITY
QUALITY
CONTROL
QUALITY
QUALITY
HISTORICAL BACKGROUND
TOTAL
QUALITY MANAGEMENT CURRENTLY ENTERPRISES ARE RUSHING TO SIX SIGMA DEMING AWARD MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)
HIERARCHIAL STRUCTURE
TOTAL QUALITY MANAGEMENT
QUALITY MANAGEMENT
QUALITY ASSURANCE
HIERARCHIAL STRUCTURE
QUALITY ASSUR. (GMP+Original prod. design
& development)
QUALITY CONTROL
ISO SYSTEM
A SET OF QUALITY STANDARDS GOVERNING THE DOCUMENTATION REQUIREMENT OF A SYSTEM ISO 9001-2000 ISO 14000 ISO 17025 SA 8000
SUPPLIERS
PEOPLE ATTITUDE BEHAVIOR INVOLVEMENT EMPOWERMENT
CUSTOMERS
ISO 9000