Malaysia Operations Tasks by Shifts

Task No. Owner TASKS Frequency

1 2 3 4 5 6 7 8

ALL ALL ALL ALL ALL ALL AP AP

AP

10 11 12 13 14 15

AP AP AP EU EU EU

Ensure all operation tools (VC systems, DVD recorder) are functioning. Check own CIF against LSR, conference build on bridge. Study CIF to prepare for conference launch. Conference Scheduling. Check Video Services Mailbox. Ensure all requests are attended to within 2 hours. Do housekeeping of mailbox. Launch and Support Conferences Work on Problem Management tickets Work on Site Registration Test call routing queue for MWH and Shell. Double check conference resource balance. Print Resource Planner and LiveScheduler Daily Schedule. Print CIF's and build conference for the day for all engineer, Check CMA to make sure all MWH calls are schduled. Assign conferences in CIS for next business day. Conference resources should be balanced, including break times. Hand over AP to EU: On-going conferences to EU engineer. AP wrap up: update conference in CIS EU wrap up: update conference in CIS and place CIFs in cabinet. EU wrap up - Handover conference to US/CBJ Turn of all VC system & water Dispenser

Start of shift Start of shift On-going On-going On going On going Daily Daily

Daily

Daily Daily Daily Daily Daily Every Friday

MYS SHIFTS AP 7:00am - 4:00pm HKT EU 3:00pm - 12:00am HKT

Completed by (HKT)

7:15 AM 10:00 AM

11:00 AM

2.00 PM 3:30 PM 4:00 PM 12:00 AM 12:00 AM