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  • 2 Facility and Accessory Request

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    kumudpanda
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    The document discusses the process for fulfilling a modify order in Clarity that requests both a new facility and accessory. The outdoor task involves installing the requested accessory at the customer's premises and entering its ESN into Clarity. The indoor task is to activate or deactivate the requested services at the switch by viewing the work order, costed items, and features tabs in Clarity and changing the task status to completed.

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    The document discusses the process for fulfilling a modify order in Clarity that requests both a new facility and accessory. The outdoor task involves installing the requested accessory at the customer's premises and entering its ESN into Clarity. The indoor task is to activate or deactivate the requested services at the switch by viewing the work order, costed items, and features tabs in Clarity and changing the task status to completed.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    17 views14 pages

    2 Facility and Accessory Request

    Uploaded by

    kumudpanda
    The document discusses the process for fulfilling a modify order in Clarity that requests both a new facility and accessory. The outdoor task involves installing the requested accessory at the customer's premises and entering its ESN into Clarity. The indoor task is to activate or deactivate the requested services at the switch by viewing the work order, costed items, and features tabs in Clarity and changing the task status to completed.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 14

    Facility and Accessory Change

    Request for new Facility Revoke existing Facility Request for new Accessory All these come to clarity as MODIFY order

    Facility and Accessory Change


    This is the service order for both Facility and accessory change in Clarity

    Facility and Accessory Change


    Modify order for Facility and accessory request Outdoor task here is to Install the requested Accessory at customer premises and enter ESN in Clarity. Click here to see how to close Outdoor task Indoor Indoor task is to activate/deactivate requested services at swicth.

    Outdoor

    Click here to see how to close indoor3 task

    Outdoor

    Click on View WO to see Work order

    Outdoor
    In the work order screen click on costed items tab

    Outdoor
    Here the accessory type can be seen which has to be installed

    Outdoor
    Enter the serial number of the Accessory as shown

    Outdoor

    Outdoor
    Change the status of the work order to CLOSED

    Outdoor
    Save the changes.

    10

    Outdoor
    Outdoor task is completed.

    11

    <<Go back to Workflow

    Indoor
    Click on features tab as shown

    12

    Indoor
    The requested feature change can be seen in highlighted green colour.

    13

    Indoor
    Change the status of Indoor task to completed to close the task

    14

    <<Go back to Workflow

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