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QUESTIONNAIRE

Name : _________________ Age : __________________ Gender: Male[ ] Female[ ] Employed [ ] Unemployed [ ] 1) Have you ever availed the credit facility of any Bank? o Yes o No

2) Which is your preferred bank for availing the credit facility? o SBI [ ] o HDFC [ ] o ICICI [ ] o AXIS [ ] o Other [ ]

3) What are the credit facilities you enjoy with these banks? o Term Loan [ ] o Credit Card or Overdraft [ ] o Demand Loan [ ] o Letter of Credit o Others

4) What are the other facilities you are enjoying with this bank? o Saving A/c [ ] o Current A/c [ ]

o Fixed Deposit [ ] o Recurring Deposit [ ]

5) What did you feel about the criteria set for sanctioning credit? o Very Stringent and Cumbersome [ ] o Stringent and cumbersome [ ] o Normal and Appropriate [ ] o Easy [ ] o Very Easy [ ]

6) What did you feel about the documentation Requirement for processing credit facility? o Very heavy [ ] o Normal [ ] o Less [ ] o Very Less [ ]

7) What did you feel about the Interest rate & Processing fees charged? o o o o o Heavy [ ] High [ ] Normal [ ] Low [ ] Very Low [ ]

8) What did you feel about the speed of processing the loan application? o Very Fast [ ] o Fast [ ] o Normal [ ]

o Slow [ ] o Very Slow [ ]

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