jukhd gzp tho;f;if

gzpNa tho;f;if:
gzpNa tho;if

FLk;g tho;f;if

tho;f;if

rKjha tho;f;if

Njitahd g+h;j;jp nra;fpwJ me;j];J mspf;fpwJ ,yl;rpaj;ij mila cjTfpwJ.

ePq;fSk; epWtdKk;:
ehd; mikg;G

epWtdj;jpy; ePq;fs; ehd; ,y;yhky; epWtdk; ,y;iy epWtdk; ,y;yhky; ehd; ,y;iy

ehk; thOk; mikg;G Kiw: ,e;jpahtpy;

Nj> kh> r> ep> jk> F> r> kh> Nj. mikg;Gfs; njhlh;r;rp ,d;wp xt;nthd;Wk; jdpj;jdpahf ,aq;Ffpd;wd.

[g;ghdpy;
Nj> kh> r> ep> jk> F> r> kh> Nj. mikg;Gfs; xd;Wf;nfhd;W ,aq;Ffpd;wd. njhlh;r;rpahf njhlh;Gld;

gzpapd; kPJ kjpg;G:

Ntiyf;F Kjy; khpahij nra;Ak; njhopNy nja;tk; epWtdKk; xU FLk;gNk.

gzpf;fyhr;rhuk;:
Ntiy nra;tjw;Fj; Njitahd %d;W jFjpfs; kdk;

mwpT

jpwik

kdk;: tof;fg;gLj;jpf; nfhs;s Ntz;ba gof;fq;fs; rhpahd Neuj;jpw;F gzpf;Fk; tUk; tof;fk; nfhLf;fg;gl;l Neuj;jpw;Fs; Ntiyia Kbf;Fk; tof;fk; Ntiy Neuk; Kbe;jgpd; nry;Yk; tof;fk; tpjpKiwfis filgpbf;Fk; tof;fk; J}z;Ljy; ,y;yhky; Ntiy ghh;f;Fk; tof;fk; vt;tpj tpuaKk; nra;ahj tof;fk; flikAzh;T> xOf;fk;> Neh;ik Mfpatw;iwg; gpd;gw;Wk; tof;fk;.

mwpT: Ntiyiag; gw;wpa G+uz mwpitg; ngUf;fpf; nfhs;s Ntz;Lk;. jpwik: Ntiyia juj;Jld; Kbf;f jwikia tsh;j;Jf; nfhs;s Ntz;Lk;.

jtph;f;f Ntz;ba ,ay;Gfs;:

myl;rpak; ftdf;FiwT fh;tk; fPo;gbahik xOf;fkpd;ik tpjpKiwfis mwpTiufis cjhrPdg;gLj;JtJ kdk; ,Ue;jhy; khh;f;fKz;L kdk; Nghd Nghf;nfy;yhk; Nghf Ntz;lhk; kdj;ij kjpahs; Ms Ntz;Lk;

ekJ njhopy; epWtdj;jpy; ekJ gq;F:

xU njhopy; epWtdkhdJ gyjug;gl;l egh;fspd; $l;L Kaw;rpahFk;.

 xU epWtdk; rpwg;ghf eilngw Ntz;Lk; vdpy; mjw;fhfg; gy;NtW fzpfs; rpwg;ghf eilngw Ntz;Lk;. cjhuzkhf: %yg;nghUl;fis ngWjy; cw;gj;jp nra;jy; cw;gj;jp jpwid tsh;j;jy; ve;jpuq;fis gOJ ghh;j;jy;> guhkhpj;jy; juj;ij ghJfhj;jy; jahhpj;j nghUl;fis tpw;gid nra;jy; fzf;Ffis rhpghh;j;jy; Nghd;w gy Ntiyfs; ,jpy; mlq;Fk;.

me;je;j NtiyfSf;F Vw;w jFjp> jpwik> mDgtk; Mfpait ngw;w gzpahsh;fis me;j epWtdk; epakpf;fpwJ. mtutUila NtiyfisAk;> nghWg;GfisAk; kw;Wk; flikfisAk; tiuaWj;Jf; nfhLf;fpwJ. xt;nthUthpd; NtiyAk; kw;wth; NtiyAld; rhh;e;Nj ,Uf;fpwJ. cjhuzkhf: %yg;nghUl;fs; ,y;iynadpy; cw;gj;jp nra;a ,ayhJ> cw;gj;jp nra;a ,aytpy;iynadpy; tpw;gid nra;a KbahJ> tpw;gid ,y;iynadpy; tUkhdk; ,yhgk; ,y;iy. ,t;thW gy Ntiyfs; xd;iw xd;W rhh;e;J ,Uf;fpd;wd. ,jpy; ,e;j Ntiy Kf;fpak;> ,J Kf;fpakpy;iy vd;w Nfs;tpf;Nf ,lkpy;iy. xt;nthU NtiyAk; Kf;fpak;> xt;nthU njhopyhspAk; Kf;fpak;. epWtdk; vd;gJ xU rq;fpyp Nghd;wJ. Rq;fpypapy; gy tisaq;fs; ,Uf;fyhk;. Mdhy; xt;nthU tisaKk; cWjpahf ,Uf;f Ntz;Lk;> xd;W ,w;Wg;NghdhYk; rq;fpyp mWe;JtpLk;. mJNghy xU epWtdj;jpy; E}w;Wf; fzf;fhd gzpahsh;fs; ,Uf;fyhk;. Mdhy; xt;nthU tUk; jq;fs; Ntiyia rpwg;ghf nra;a Ntz;Lk;. xUth; rhpahf nra;ahtpl;lhYk; epWtdk; tYtpoe;JtpLk;. gy tisaq;fs; Nrh;e;jJjhd; rq;fpyp mJNghd;W gy kdpjh;fs; Nrh;e;jJ jhd; epWtdk;. xUth; gzp rhpahf elf;ftpy;iynadpy; mjdhy; kw;wth; gzpAk; ghjpf;fg;gLk;. gy tisaq;fSk; xd;W Nrh;tjhy; rq;fpyp vg;gb cWjpahf ,Uf;fpwNjh mJNghd;W vy;yh Copah;fSk; xd;wpize;jhy; jhd; epWtdk; cWjpg;gLk;.

xU njhopy; epWtdj;jpw;F fl;blq;fs;> fhh;fs;> ,ae;jpuq;fs; nghd;w gy %yjdq;fs; ,Ue;jhYk;> ,jw;nfy;yhk; Nkw;gl;l kpf kpf %yjdk; vJntdpy; mjpy; gzpGhpAk; njhopyhsh;fshFk;. epWtdj;jpd; ntw;wp> Njhy;tpia eph;zapf;Fk; caph;ehb njhopyhsh;fNs. epWtdj;jpy; xt;nthU tUk; jj;jk; flikfis czh;e;J> nghWg;Gld; gzpahw;wpdhy; cw;gj;jp ngUfp juk; caUk;. epWtdk; ey;yKiwapy; ele;jhy; me;j epWtdj;ijr; rhh;e;j xt;nthU tUk; Kd;NdWfpwhh;fs;. Mjhak; ngWfpwhh;fs; ngUkpjk; nfhs;fpwhh;fs;. ,JNt tho;f;ifapd; ntw;wpf;F Kjy;gb.

gzpapy; epiwT nfhs;tJ vg;gb:

ek; njhopiyg; gw;wp ehk; ngUkpjk; nfhs;s Ntz;Lk;. ehk; nra;fpw njhopiy ehNk Kjypy; kjpf;f fw;Wf; nfhs;s Ntz;Lk; ve;j njhopiy nra;jhYk; mjid KO <Lghl;Lld; nra;a Ntz;Lk; ve;j rpwpa> rhjhuz gzpahf ,Ue;jhYk; ehNd mjid rpwg;ghf nra;Ntd; vd;w vz;zk; epidtpy; nfhs;s Ntz;Lk;. ehk; vd;d nra;fpNwhk; vd;gJ Kf;fpakpy;iy> mjid vg;gb nra;fpNwhk; vd;gNj Kf;fpak;. ve;j nraiyAk; Mh;tj;Jld; nra;aNtz;Lk; gzpapy; cq;fSf;nfd;W xU Fwpf;Nfhis tsh;j;Jf; nfhs;Sq;fs;. vy;yhtw;iwAk; ey;y fz;Nzhl;lj;Jld; ghUq;fs;. cq;fs; ntw;wp> Njhy;tpfSf;F ePq;fNs nghWg;G vd;gij czUq;fs;. cq;fs; jpwikfis Ghpe;J nfhs;Sq;fs;. xt;nthU kdpjhplKk; vy;iyaw;w Mw;wy; kiwe;J fplf;fpwJ.

ekJ njhopy; - ekJ gq;F:

nra;Ak; njhopNy nja;tk;> mjpy; jpwik jhd; ekJ nry;tk;. njhopypy; ,d;iwa epiy gioa fyhr;rhuk; Efh;Nthh; tpopg;Gzh;T juk; - cyfj;juk; nghUisg; gw;wpa ek;gpf;if ehzak; xt;nthU CopaUk Fwpj;j Neuj;jpy; tuNtz;Lk;. gzpf;F te;jgpwF NtW epidg;gpd;wp KO %r;Rld; gzpapy; ,wq;f Ntz;Lk;. Kd;dwptpg;G ,y;yhky; gzpf;F tuhky; ,Uf;f $lhJ. mbf;fb tpLg;G vLf;Fk; gof;fk; $lhJ.

mtuth; gzpf;nfd;w flikfis Kiwg;gb Mw;w Ntz;Lk;. Nkw;ghh;itahsh;fsplk;> mYtyh;fsplKk; gzpTld; ele;J nfhs;s Ntz;Lk;. xt;nthU kdpjdplKk; vy;iyaw;w Mw;wy; cs;sJ. ehk Nfhgj;ij mlf;f Ntz;Lk;> czh;r;rptrg;glf; $lhJ. ve;j #o;epiyapYk; mikjpiaf; iftplf; $lhJ. kw;wth;fs; ek;ikg;gw;wp Fiw nrhd;dhy; mitfisg; gw;wp rpe;jpAq;fs;> mth;fs; $wpaijg; gw;wp rpe;jpg;gjhf $Wq;fs;> mth;fs; kfpo;r;rpailthh;fs;. fhurhukhd tpthjq;fSf;F ,lk; juhjPh;fs;> vy;yh cz;ikfisAk; njhpe;J nfhz;L Ngr Ntz;Lk;. gjtp rpwpjhf ,Ue;jhYk;> ekJ nghWg;ig ehk; czh;e;J nray;gl Ntz;Lk;. gzpapy; Nrhh;tpd;wp ciog;gjw;fhf ekJ cly;epiyia vg;NghJk; RWRWg;ghf ey;y epiyapy; itj;Jf; nfhs;s Ntz;Lk;. ek; Ntiyapy; gpwh; Fw;wk; fhz,lk; nfhLf;ff; $lhJ vd;w kdcWjpNahL nra;Ak; fhhpaq;fis jpUj;jkhf nra;a Ntz;Lk;. gadw;w fhhpaq;fspy;> cilahly;fspYk; tPz; nghOJ Nghf;f $lhJ. gzpf;F te;jJk; clNd Neuhf Ntiyapy; <Lgl Ntz;Lk;.

1. juk; vd;gJ vd;d?

thbf;ifahsh; $wpa my;yJ cs;shh;e;j Njitfis xU nghUspd; my;yJ Nritapd; mstPl;Lj; jd;ikfs; kw;Wk; gz;Gfspd; xl;Lnkhj;jkhd jpUg;jpNa juk;. thbf;ifahsh; jpUg;jpNa juk; tz;b cUz;Nlhl mr;rhzp Njit njhopw;rhiy Kd;Ndw cw;gj;jpapy; juk; Njit

2. jukhd nghUs; vd;gJ vd;d?

thbf;ifahsh;fspd; Njitfis g+h;j;jp nra;Ak; jfjpAila nghUNs jukhd nghUs; kuk; nropf;f cuk; Ntz;Lk; nghUs; rpwf;f juk; Ntz;Lk;

3. xh; epWtdj;jpd; thbf;ifahsh; vd;gth; ahh;?

thbf;ifahsh; vd;gth; ekJ nghUl;fis thq;Fk; ntsp egh; kl;Lky;y ekJ mLj;j fl;l gzpahsUk; thbf;ifahsh; Mthh;.

4. KOikahd juk; vd;gJ vd;d?

juk; vd;gJ thbf;ifahshpd; jpUg;jpia ehk; nra;Ak; nghUl;fspd; mstPLfis kl;Lk; rhh;e;jjy;y. ehk; nra;Ak; xt;nthU nraypYk; juk; ntspg;gl Ntz;Lk; KOikahd juk; vd;gJ cw;gj;jpg; nghUl;fs;> gzpahsh;fs;> nray;ghLfs;> Nrit vy;yhtw;iwAk; cs;slf;fpaJ. eph;thfj; jiyth; Kjy; jw;fhypfg; gzpahsh;fs; tiu jj;jk; nray;fs; ju czh;Tld; nra;jy; Ntz;Lk;. juk; vd;gJ xU fUtp filahJ> juk; vd;gJ epWtdk; jOtpa fth;r;rhuhkh ,UUj;jy; Ntz;Lk;.

5. rhpahd nray;fis Kjd;KiwAk;> xt;nthU KiwAk; Neuj;Jld; nra;tJ vd;why; vd;d?

DO RIGHT THE FIRST TIME AND EVERY TIME

guthapy;iy> mLj;j Kiw rhpahf nra;ayhk; vd;w kdg;ghq;F gzpahsh;fspilNa ,Uf;f $lhJ. Kjd;KiwAk; xt;nthU KiwAk; rhpahf nra;ag;glhj nray;fspdhy; Vw;gLk; tpisTfs; fPNo Fwpg;gpl;Ls;sJ. nghUs; Nrjk; kw;Wk; nghUs; cw;gj;jpf;fhd gzr;nryT gphpf;f Ntz;ba epiyik> mjw;fhd Neuk; nrytopj;jy; kPz;Lk; rhpghh;f;f Ntz;ba mtrpak; fhy ,yf;fpid mila Kbahjjhy; thbf;ifahsiu ,of;f NehpLjy;.

kdk; ntw;wpg; ghijapy; nry;y rhpahd top:

xt;nthU nghUisAk; juKlk; nra;a Ntz;Lk;. mijAk; Kjy; KiwapNyNa juKld; nra;a Ntz;Lk;. Neuj;Jld; nra;a Ntz;Lk;. xt;nthU KiwAk; gpd;gw;w Ntz;Lk;. nghUs; ,y;yhh;f;F ,t;TyF ,y;iy juk; ,y;yh nghUSf;F vt;TyFk; ,y;iy

6. ju mikg;G Kiw vd;gJ vd;d?

xU epWtdj;jpy; cs;s vy;yhg; gFjpfSk; juk; vd;w Fwpf;Nfhis mila xd;wpize;J rPuhd Kiwapy; nray;gl Ntz;Lk;.

 ,ij eilKiwg;gLj;Jtjw;F Njitahd kdpj tsk; tiuaWf;fg;gl;l flikfs;> nray;Kiw tpsf;fq;fs;> gapw;rp> ,itfs; mlq;fpaJ ju mikg;G KiwahFk;.

7. ju cWjpf; fl;Lg;ghl;il eilKiwg;gLj;Jtjw;F Ntz;ba Njitfs; ahit?

jpl;lkpl;l rPuhd nray;fs;. jzpf;iffs; tho;tpd; tsh;r;rpf;F cah;thd tsh;r;rpf;F cah;thd juk; Njit jpwd; Njit cw;gj;jpapd;

8. ju cWjpf; fl;Lg;ghL vd;gJ vd;d?

thbf;ifahshpd; Njitfis cw;gj;jp nghUs; epr;rak; epiwT nra;Ak; vd;w NghJkhd ek;gpf;ifia Vw;gLj;j Ntz;Lk; ,JNt ju cWjpf;fl;Lg;ghL MFk;.

9. juf;fl;Lg;ghL vd;gJ vd;d?

cw;gj;jp nra;jgpd; Ma;T nra;tij tpl> nfhz;bUf;Fk;NghNj fl;Lg;gLj;JtJ mtrpak;. nray;fs; eilngw;W

PREVENTION IS BETTER THAN DETECTION PREVENTION IS BETTER THAN CURE Mdhy; jtWf;fhd fhuzj;ij fz;Lgpbj;J clNd fisa Ntz;Lk;. cjhuzkhf: ek; epWtdj;jpy; ntspapypUe;J thq;Fk; nghUl;fs; cw;gj;jp nra;Ak;NghJ gy;NtW fl;lq;fspy; cs;s nghUl;fs; kw;Wk; cw;gj;jp nra;j gpd;dh; xt;nthU fl;lj;jpYk; nghUl;fspd; juj;ij fl;Lg;gLj;JtNj juf;fl;Lg;ghL MFk;. tpopg;Gzh;NthL gzpGhpNthk;> tUKd; fhg;Nghk; tsNkhL tho;Nthk;

10. I.v];.X (ISO) vd;why; vd;d? gd;dhl;L rkr;rPh; Nfhl;ghL epWtdk; (International Organisation for Standardization) vd;gjd; RUf;fk;. I.v];.X vd;gJ rkepiyia Fwpf;fpwJ.

 (International Organisation for Standardization) vd;Dk; cyf ];jhgdj;jhy; tFf;fg;gl;l cyfstpy; vy;yh epWtdq;fSk; mitfspd; nray;ghLfspy; nray;gLj;j Ntz;ba ju eph;thf topKiwfs; (Quality Management System) mlq;fpa xU njhFg;G jhd; (ISO 9001 : 2008)

11. I.v];.X epWtdj;jpd; Kf;fpakhd Fwpf;Nfhs; vd;d?

gy ehLfSf;fpilNa ruf;F kw;Wk; Nritfs; ghpkhw;wj;ij vspjhf;f epakq;fis tFj;jy;

12. nray;Kiw fl;Lg;ghL ahit?

cw;gj;jp nray;fs; juj;ij NgZk; tifapy; jpl;lkplg;gl Ntz;Lk;. cw;gj;jpapd; NghJ fz;fhzpf;fj;jf;f fl;Lg;ghLfs; cw;gj;jp Kiwfs;> cgfuzq;fs;> ,ae;jpuq;fs;> Mfpait mq;fPfhuk; ngw;wpUj;jy;. rpwg;G nray;Kiwfs; njhlh;ghd fUtp> cgfuzq;fs;> nray;Kiw kw;Wk; gzpahsh; Mfpatw;Wf;F jFjp Nrhjidfs; %yk; juj;ij cWjp nra;jy;. rpwg;G nray;Kiwfs; gw;wp jf;f gjpNtLfs; ghh;f;f Njit fz;> ghJfhg;gpw;F Njit ftdk;

gapw;rpAk; jd;ndhOf;fKk;:
gzpGhpAk;NghJ tpjpKiwfs;> ghJfhg;G epajpfs; ,tw;iw gpdgw;Wk; fl;Lg;ghl;il ehNk Kd;te;J Vw;Nghk; gzpaplj;J}a;ik njhlh;ghf kw;w gzpahsh;fSf;Fk; gapw;rp mspj;jy; Ntz;Lk;.

I.v];.X 9001 rhd;wpjo; ngWk; Kaw;rpapy; gzpahshpd; flikfs; ahit?

epWtdj;jpy; juf;nfhs;ifia ed;F mwpe;J mjid gzp tho;tpy; gpd;gw;w Ntz;Lk;. nray;Kiw Mizfisg; gpd;gw;wp cw;gj;jpia nrt;tNd njhlu Ntz;Lk;. xt;nthUtUk; jhq;fs; nra;Ak; nray;ghLfspd; eph;thf topKiwfis ed;F mwpe;J nray;tpf;f Kiw (Work Instruction) %yk; mjd;gb nray;gLjy;. ehk; nra;Ak; xt;nthU fhhpaq;fisAk;> thbf;ifahsh; jpUg;jpia kdjpy; nfhz;L nray;gLjy;. thbf;ifahsh;fs; vd;gth; ek; epWtdj;jpd; cw;gj;jp nghUl;fis thq;Fk; ntspegh; kl;Lky;y. ekJ mLj;j fl;lg; gzpahsUk; thbf;ifahsNu vd;gij czh;e;J mtuJ Njitfis nrt;tnd g+h;j;jp nra;a Ntz;Lk;. epWtdk; rhd;wpjo; ngWtjpy; xt;nthUtUf;Fk; gq;Fk; nghWg;Gk;> flikAk; cz;L vd;gij czh;e;J xj;Jiof;f Ntz;Lk;.

 ehk; nra;Ak; nray;ghLfspy;> epue;ju njhlh; Kd;Ndw;wj;jpw;F (Continual Improvement) topfs; fz;L cq;fs; Nahridfis> NkyjpfhhpfSf;F njhptpj;J eilKiwg;gLj;Jjy;. nghUl;fis Nrjhuj;ij Fiwj;J thbf;ifahsh; jpUg;jp kw;Wk; cw;gj;jp nryit fl;Lg;gLj;Jjy; Nghd;witf;F topNfhYjy;. Nkw;nrhd;ditfspdhy; Nghl;bia rkhspj;J epWtdj;ij tsur;nra;J mjdhy; ehKk; ekJ tho;f;ifj;juj;ij cah;j;jpf; nfhs;s toptFj;jy;.

,lj;ij J}a;ikahfTk;> Neh;j;jpahfTk; gzpahsh;fspd; gq;F vd;d?

Rj;jk; NrhW NghLk; vd;gJ gonkhop.

itj;J

nfhs;tjpy;

FbapUf;Fk; ,lj;ij J}a;ikahf itj;Jf; nfhs;tij tpUk;Gk; ehk; ekf;F thoptspf;Fk; gzpaplj;ijAk; mt;thNw itj;Jf; nfhs;sf; flikg;gl;Ls;Nshk;. ,jd; %yk; flikfis xOq;fhf nra;a ,aYk; gzp tho;f;if rpwf;Fk; trjpfs; ngUFk;. ,ij kdjpy; nfhz;L fPo;fz;litfis gzpaplj;jpy; gpd;gw;wTk;. gadw;witfis gphpj;jy; ekJ gzpaplj;jy; cs;s Njitaw;W> rhpapy;yhj nghUl;fis gphpe;J mg;Gwg;gLj;j Ntz;Lk;.

mikj;jy;:
nghUl;fis vLj;J gad;gLj;j vspjhfTk;> Njitahd nghUl;fis xOq;F Kiwapy; Fwpj;j ,lj;jpy; itf;f Ntz;Lk;. xt;nthU nghUSf;Fk; xhplk; xt;nthU nghUSk; mjw;Fhpa ,lj;jpy; ,Uf;f Ntz;Lk; vd;w nray;Kiwia filgpbf;f Ntz;Lk;.

nrd;W itj;jy;:
gzpaplj;ijAk;> ,ae;jpuq;fisAk;> fUtpfisAk; J}a;ikahf itj;jy; Ntz;Lk;. gf;Ftkhd #o;epiyia cWjp nra;jy;. xOq;fhfTk;> J}a;ikahfTk; nra;ag;gl;l gzpaplr; #o;epiy mt;thNw vg;NghJk; ,Uf;Fk; tz;zk; njhlh;e;J NgZjy; Ntz;Lk;.

I.v];.X 9000 rhd;wpjo; ngWtjhy; Vw;gLk; ed;ikfs; ahit?

ekJ epWtdj;jpd; nray;ghLfis> cyfstpy; filgpbf;fg;gLk; nray;ghLfSf;F xg;ghf nfhz;L tUjy;. rpwe;j ju eph;thf topKiwfps;d %yk; cynfq;Fk; elJ epWtdj;jp;d ey;y nray;Kiwfs; kw;Wk; cw;gj;jp nra;Ak; nghUl;fis vLj;Jr; nry;Yjy;.

 epuj;ju njhlh; Kd;Ndw;wk; (Continual Improvement) kw;Wk; thbf;ifahsh; KO jpUg;jp (Customer Satisfaction) Nghd;w ey;y nray;Kiwfspdh;y> ekJ epWtdj;jpd; tpahghuj;ij gy klq;Fs; ngUf;fp> cyfstpy; Nghl;b re;ijapy; ntw;wp fhZjy;. Nkw;nrhd;d gyd;fspdhy;> ekJ epWtdj;jpd; tsh;r;rp gd;klq;F ngUfp> mjdhy; gzpahsh;fshfpa ehKk; epWtdj;NjhL tsh;r;rp ngWjy;. gzpahsh;fspilNa juk; gw;wpa tpopg;Gzh;it Vw;gLj;JfpwJ. Nrjj;ij Fiwj;j epWtdk; nghUshjhu mbg;gilapy; ed;F ,aq;f top nra;fpwJ. gzpahshpd; jpwikiaAk; mwpitAk; gapw;rpfspd; %yKk; rPuhd eilKiwfspd; %yKk; Nkk;gLj;JfpwJ. thbf;ifahshpd; ek;gpf;ifia tYg;gLj;JfpwJ. Iv];X 9001y; Fwpg;gplg;gl;Ls;s ,d;wpaikahj Njitfspd; rhuhk;rk;

4.0 mbg;gil Njitfs; - cw;gj;jp nra;Kiw mbg;gil Mtzq;fs; kw;Wk; fl;Lg;ghL:

Fwpg;G VL eilKiw tpsf;fk; nray;Kiw tpsf;fk; gjpT nra;Ak; gjpNtLfs;

5.0 eph;thf nghWg;G

eph;thf <LghL juf;nfhs;if epWtdk; juk; gw;wpa jdJ Nehf;fj;ij vj;jpir Nehf;fp nry;fpNwhk; vd;w tpsf;fj;ij mwptpg;gJ juf;nfhs;if MFk;. epWtdj;jpd; jiytuhy; juf;nfhs;if mwptpf;fg;gLk;. ju ,yf;F ju Ml;rpKiw jpl;lk; eph;thf gpujpepjp eph;thfj;jpduhy; ju mikg;G Kiwapy; nrk;ikahd nray;ghl;il cWjp nra;tjw;fhf epakpf;fg;gLk; xh; mjpfhhp. cs;Jiw mwpf;if Kiw eph;thfk; kWrPuha;T

epWtdj;jpd; Jiztsk;
Ml;fs; cjtp ,lk; cjtp fUtp cjtp Njitfs; ,ae;jpa Njitfs; Ntiy Rw;WGwk; / #o;epiy

 Ml;fs; gapw;rp kw;Wk; jpwd;

thbf;ifahsh; xg;ge;j ghprPyid

nghUs; gw;wpa tptuk; thbf;ifahsh; mwpf;if thbf;ifahsh; Njitfs; tbtikg;G kw;Wk; tsh;r;rp njhlh;Gila eltbf;iffs; nfhs;Kjy; cw;gj;jp kw;Wk; Nrit nray;Kiw rpwg;G nray;Kiwfs; njhlh;ghd fUtp> cgfuzq;fs; kw;Wk; gzpahsh; Mfpatw;Wf;F jFjp Nrhjidfs; nghUl;fspd; milahsKk; tuyhW fhl;Lk; jd;ikfSk; thbf;ifahsh;fs; toq;fpa nghUl;fs; fl;Lg;ghL nghUl;fis ghJfhj;jy; Ma;Tf;Fk;> Nrhjidf;Fk; cgNahfg;gLj;Jk; fUtpfs; fl;Lg;ghL

8.0 mstpLjy;> Muha;r;rp nra;jy; kw;Wk; njhlh;e;J Kd;Ndw;Wjy;

thbf;ifahsh; jpUg;jpia mstpLjy; cs;Jiw juf; jzpf;if nray;Kiw mstpLjy; kw;Wk; fz;fhzpj;jy; nghUl;fspd; juj;ij mstpLjy; kw;Wk; fz;fhzpj;jy; juk; jFjpf;F xt;thj nghUl;fis fl;Lg;gLj;jy; Gs;sp tptuq;fis Muha;r;rp nra;jy; njhlh;e;J Kd;Ndw;wk; nra;jy; xt;thj nghUl;fis jpUj;jy; xt;thj nghUl;fis cw;gj;jp nra;tijNa jLj;jy;

ju Mtzq;fs;
ju Fwpg;G VL ju eilKiw tpsf;fk; ju nray;Kiw tpsf;fk; gjpT nra;Ak; ju gjpNtLfs;

ISO 9001 : 2008

I.v];.X 9001 : 2008
I.v];.X vd;gJ cyfj; ju eph;za epWtdk; (International Organisation for Standardization) vd;gjd; RUf;fk;. I.v];.X vd;gJ n[dpthtpy; (Rtpl;n[h;yhe;J) mike;Js;s mfpy cyf eph;za mikg;ghFk;. I.v];.X vd;gJ xU nghUSf;F nfhLf;fg;gLfpd;w Kj;jpiu cjhuzkhf ek;Kila md;whl tho;f;ifapy; cgNahfpf;Fk; Ff;fh;> gdpad;fs;> gpNsL Nghd;wit I.v];.I Kj;jpiu cs;s nghUl;fs; juKs;sit vd;gij nghUis thq;Fgth;fSf;F nrhy;YfpwJ. rpwe;j eph;thf mikg;igAk;> rPhpa KiwfisAk;> mij rhh;e;j Mtzq;fisAk; njspthd gapw;rp ngw;w cWg;gpdh;fisAk;> njhlh;e;J Nkk;ghl;bw;F top nra;fpd;w epWtdk; I.v];.X ngw jFjpAs;s epWtdkhFk;. I.v];.X 9001-f;Fk; I.v];.I-f;Fk; cs;s NtWghLfs;:

I. v];. X
epWtdj;jpw;F mq;fPfhuk; nghUSf;F Kj;jpiu ,y;iy vy;yh ehLfSf;Fk; nry;YgbahFk; nyl;lh; n`l; tprpl;bq; fhh;by; I.v];.X Kj;jpiu Nrh;f;fyhk;.

I. v];. I
nghUSf;F mq;fPfhuk; nghUspy; I.v];.I Kj;jpiu nghwpf;fyhk; ek; ehl;by; jhd; nry;YgbahFk;.

juk; (Quality) vd;gJ

thbf;ifahsh; $wpa my;yJ mth;fsJ Njitfis g+h;j;jp nra;Ak; xU nghUspd; my;yJ Nritapd; xl;L nkhj;jkhd ntspg;ghL. I.v];.X ngWtjhy; tha;g;Gfis mjpfhpf;fpwJ.

 thbf;ifahshpd; ek;gpf;ifia tYg;gLj;Jtjd; %yk; th;j;jf njhlh;GfSf;F ghykhf mikfpwJ. gzpahsh;fspd; jpwikAk;> mwpitAk;> gapw;rpapd; %yKk; rPuhd eilKiwfspd; %yKk; Nkk;gLj;JfpwJ. gzpahsh;fpilNa juk; gw;wpa tpopg;Gzh;it Vw;gLj;JfpwJ. tpsk;gug;gLj;Jk; nryT kpr;rk;. Nrjj;ijf; Fiwj;J epWtdk; nghUshjhu mbg;gilapy; ed;F ,af;f toptFf;fpwJ. jfty; njhlh;Gf; FiwghLfs; ePq;Ffpd;wd. cyfr; re;ijia mila I.v];.X xU EioTr; rPl;L nra;Ak; njhopypy; jpUg;jpAk;> <LghLk; mjpfhpf;fpwJ.

eph;thfg; gpujpepjp vd;gth;:

eph;thfj;jpdhy; ju mikg;G Kiwapd; nrk;ikahd nray;ghl;il cWjp nra;tjw;fhf epakpf;fg;gLk; Xh; mjpfhhp. I.v];.X 9001 : 2008 ju epakq;fspd; Njitfisr; nray;gLj;jp> ju mikg;G Kiwiag; guhkhpf;fj; Njitahd nghWg;Gk;> mjpfhuKilath;.

juf; ifNaL vd;gJ:

epWtdj;jpd; ju mikg;G Kiwia tpsf;Fk; Mtzk; juf; ifNaL. epWtdj;jpd; ju mikg;G Kiwapd; gy;NtW mq;fq;fspd; nghWg;GfisAk; mjpfhuq;fisAk; tiuaWj;Jf; $Wk;.

juf; nfhs;if vd;gJ:

xU epWtdk; juk; gw;wpa jdJ Nehf;fj;ij vj;jpir Nehf;fpr; nry;fpNwhk; vd;w tpsf;fj;ij epWtdj;jpd; jiyth; (Proprietor)> jiyik ,af;Feh; (Chief Executive) mwptpf;f Ntz;Lk;. ,j;juf; nfhs;if epWtdj;jpy; cs;s midj;Jg; gzpahsuhYk; Ghpe;J nfhs;sg;gl Ntz;Lk;> nray;gLj;jg;gl Ntz;Lk;> njhlh;e;J guhkhpf;fg;gl Ntz;Lk;.

rpwg;Gr; nray;Kiwfs;:
rpwg;Gr; nray;Kiwfs; ele;J Kbe;j gpd; mtw;wpd; tpisTfis cw;gj;jpg; nghUspy; Ma;T my;yJ ghpNrhjid KOtJkhff; fz;lwpa KbahJ. nray;Kiwapy; FiwghLfs; fz;lwpa> mit gpd;dhy; thbf;ifahsh;

gad;gLj;Jk; NghJ ntspg;glyhk;. mj;jifa nray;Kiwfs;> rpwg;G nray;Kiwfs; vdg;gLk;. cjhuzk;: nty;bq;> g;Nsl;bq;> `Pl; l;hPl;nkz;l;. ,r;nray; Kiwapy; gad;gLj;Jk; mstPLfs; rhp ghh;f;fg;gl Ntz;Lk;. Nray;Kiwapy; <LgLk; gzpahshpd; jFjpAk; cWjp nra;ag;gl Ntz;Lk;.

I.v];.X 9001 : 2008 rhd;wpjo; ngWk; Kaw;rpapy; gzpahshpd; filikfs;:

epWtdj;jpd; juf; nfhs;ifia mwpe;J mjidg; gzp tho;tpy; gpd;gw;w Ntz;Lk;. I.v];.X gd;dhl;Lj; ju epakq;fs; gw;wpa Fwpg;Gf; ifNal;il gbj;J fw;f Ntz;Lk;. jukhd cw;gj;jp xd;Nw epWtdj;jpd; tsikAk; gzpahshpd; vjph; fhyj;ij eph;zapf;fty;yJ vd;gij kdg; g+h;thk czh;e;J <Lghl;Lld; nray;gl Ntz;Lk;. nra;Kiw Mizfisg; (Work Instruction) gpd;gw;wp cw;gj;jpiaj; njhlu Ntz;Lk;. thbf;ifahsh; vd;gth; epWtdj;jpd; cw;gj;jpg; nghUl;fis thq;Fk;. ntsp egh; kl;Lky;y> ekJ mLj;j fl;lg; gzpahsUk; thbf;ifahsNu vd;gNj ciu Ntz;Lk;. Ntiy nra;Ak; ,lj;ijAk;> nghUl;fisAk;> fUtpfisAk;> Rj;jkhfTk;> xOq;fhfTk; itj;jpUf;f Ntz;Lk;. xt;nthU nghUisAk; mjw;fhd cs;s ,lj;jpy; Kiwahf itf;f Ntz;Lk;. jug; gjpNtLfSf;F jzpf;ifapd; NghJ mjpf Kf;fpaj;Jtk; cz;L. vdNt gjpNtLfspy; chpa tptuq;fisj; njspthf;f Fwpj;jy; Ntz;LK;. cw;gj;jpapd; juj;ij eph;zapf;fg;gl;lgb Njitahd fUtpfis nfhz;L rhp ghh;j;jy; Ntz;Lk;. rhpapy;yhj nghUl;fisj; jdpNa itj;J milahsk; ,l Ntz;Lk;. nghUl;fisf; ftdj;Jld; rhpahd Kiwpay; ifahz;L Nrjj;ijj; jtph;f;f Ntz;Lk;> msTld; vLj;Jg; gad;gLJ;jp rpjwp tPzhtijj; jtph;f;f Ntz;Lk;. cw;gj;jpg; gphptpdUk; (Production)> juf; fl;Lg;ghl;Lg; gphptpdUk; (Quality)> guhkhpg;G Nritg; gphptpdUk; (Maintenance) cw;w ez;gh;fshf juj;ij Ngzp nrayhw;w Ntz;Lk;. ehd; gad;gLj;Jk; Nf[;> ,d;];];&nkz;l; fhypg;Nu\d; nra;ag;gl;ljh vd mwpe;J nfhs;s Ntz;Lk;. jzpf;ifahshpd; tpdhf;fSf;Fj; njspthd rhpahd gjpiyj; ju Ntz;Lk;. epWtd rhd;wpjo; ngWtjpy; xt;nthUtUf;Fk; gq;Fk>; nghWg;Gk>; flikAk; cz;L vd;gij czh;e;J xj;Jiof;f Ntz;Lk;.

Kad;why; Kbahjnjhd;wpy;iy!

I.v];.X 9001 : 2008 ek; epWtdk; ngWk; ehs; ntF J}uj;jpy; ,y;iy!

thbf;ifahsh;fs;
ekJ tzpf epWtdj;jpy; thbf;ifahsh; vd;gth; kpf Kf;fpakhd tUifahsh; Mthh;. mth;fs; ek;ik rhh;e;jpUg;gth;fs; my;y. ehk; jhd; mth;fisr; rhh;e;jpUf;fpNwhk;. thbf;ifahsh;fs; ek;Kila mYtyh;fspy; FWf;fPLfs; my;y: Fwpf;Nfhs;. mth;fs; ek;Kila tzpfj;jpw;F mg;ghw;gl;lth;fs; my;y. thbf;ifahsh;fs; mjpy; xU mq;fk;. mth;fSf;F gzp Ghptjhy; ehk; mth;fSf;F ed;ik nra;fpwth;fs; vd;wy;y: mg;gb xU tha;g;igf; nfhLj;jhy;> ehk; mth;fSf;F gzpGhptjd; %yk; ekf;Fj;jhd; ed;ikiaj; Njbf;nfhs;fpNwhk;. -kfhj;kh fhe;jp All customers is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. -Mahatma Gandhi