TYPES OF RESIDENCIAL ESTABLISHMENTS

Seaside Hotels (in & out of summer) Small Town or Country Hotel Motel City Hotel Hostel Hall of Residence Boarding Houses Hospitals Cruise liners

The Housekeeper

Responsible for the management for the efficient running of the department. Qualities of a housekeeper;

Honesty Good manners Cheerfulness Self-control Tact Patience Quiet, efficient manner

Housekeeper is Responsible for

Liaison with other departments Checking and reporting of cleanliness and maintenance of the establishment Staff selection, training, supervision and making duty rosters Guest comfort and welfare Control and maintenance of linen Promotion of safe working practices and conditions Providing first aid to guests and staff Control and maintenance of h/k stores and equipment Keeping departmental records Promotion of clean, pleasant premises and the provision of floral decorations

Housekeeping Responsibility

Housekeeping may be responsible for

Exterior Internal / front house Back of the house

Factors that may affect room maids daily work

Group bookings all arriving and departing at the same time Group bookings all going to see visit sights at the same time Delays with supplies of linen or cleaning equipment Damage or breakage in the room to be cleaned Do not disturb requests on bedroom doors Group of late risers, which delays the room maid's work Early re-lets for use during the day Suites used for meetings during the day

Guestroom Supplies

Do not disturb notices Continental breakfast request order card Early morning tea request card Ashtray and book matches Coat hangers - laundry bags and cards Room service menus Hotel information cards In-house magazines Printed stationery, and pens Telephone directories Shoeshine pads, Soap and shampoo, Shower caps Facial tissues Emergency repair sewing-kit Disposable bath mat

Guest facilities for making tea or coffee

An electric kettle Cups, saucers and spoons Individual cartons milk Sachets of tea and instant coffee Sugar (cubes and biscuits) Teapot