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    Framework Bla Bla

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    Farwah Iqbal
    The document discusses factors related to capacity planning for a service system including user expectations, system capacity in terms of users and tasks, changeover processes, flexibility and modification capabilities, human factors like staffing levels and workload, operations volumes and quality levels, facilities design and layout, material and product/service mix and flexibility.

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    Framework Bla Bla

    Uploaded by

    Farwah Iqbal
    13 views1 page
    The document discusses factors related to capacity planning for a service system including user expectations, system capacity in terms of users and tasks, changeover processes, flexibility and modification capabilities, human factors like staffing levels and workload, operations volumes and quality levels, facilities design and layout, material and product/service mix and flexibility.

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    The document discusses factors related to capacity planning for a service system including user expectations, system capacity in terms of users and tasks, changeover processes, flexibility and modification capabilities, human factors like staffing levels and workload, operations volumes and quality levels, facilities design and layout, material and product/service mix and flexibility.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    13 views1 page

    Framework Bla Bla

    Uploaded by

    Farwah Iqbal
    The document discusses factors related to capacity planning for a service system including user expectations, system capacity in terms of users and tasks, changeover processes, flexibility and modification capabilities, human factors like staffing levels and workload, operations volumes and quality levels, facilities design and layout, material and product/service mix and flexibility.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Theoretical Framework

    Service level
    User expectation

    Mix

    System capacity Total number of


    users Number of tasks

    Changeover

    Capacity Planning

    Flexibility
    Modification

    Human Factors
    Total employees Job Designs Workload

    Volume Processes and Operations Quantity and


    Quality levels Scheduling

    Re-routing

    Facilities Design Layout Environment

    Material

    Product/Service Factors Service mix

    Flexibility responsiveness

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