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  • Ordered Parts

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    Stephen Hale
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    The document outlines the steps a customer service representative should take when special ordering parts to repair a customer's vehicle. The representative should advise the customer that parts need to be ordered, provide an estimate and delivery timeframe, and get contact details. The representative should then create a repair order, add parts when received, schedule installation, and follow up with the customer by phone or rescheduling if needed. Parts are returned if the customer does not commit to installation within 3 weeks.

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    The document outlines the steps a customer service representative should take when special ordering parts to repair a customer's vehicle. The representative should advise the customer that parts need to be ordered, provide an estimate and delivery timeframe, and get contact details. The representative should then create a repair order, add parts when received, schedule installation, and follow up with the customer by phone or rescheduling if needed. Parts are returned if the customer does not commit to installation within 3 weeks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as rtf, pdf, or txt
    16 views1 page

    Ordered Parts

    Uploaded by

    Stephen Hale
    The document outlines the steps a customer service representative should take when special ordering parts to repair a customer's vehicle. The representative should advise the customer that parts need to be ordered, provide an estimate and delivery timeframe, and get contact details. The representative should then create a repair order, add parts when received, schedule installation, and follow up with the customer by phone or rescheduling if needed. Parts are returned if the customer does not commit to installation within 3 weeks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as rtf, pdf, or txt
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    CUSTOMER PARTS PROCEDURE

    IF PARTS NEED TO BE SPECIAL ORDERED TO REPAIR A CUSTOMER VEHICLE AND THEY ARE TO RETURN WHEN THE PARTS COME IN USE THE FOLLOWING STEPS. 1-ADVISE CUSTOMER THAT PARTS MUST BE ORDERED TO COMPLETE REPAIRS. 2-GIVE CUSTOMER AN ESTIMATE OF PRICE IF APPLICABLE AND THE EXPECTED TIME FOR DELIVERY. 3-VERIFY PHONE NUMBER TO CALL WHEN PARTS ARRIVE. 4-OPEN A REPAIR ORDER-CHANGE TAG IN AMS TO "-PO-" PARTS ORDERED. 5-ADD PARTS TO OPEN REPAIR ORDER WHEN RECEIVED. 6-CALL CUSTOMER TO SCHEDULE APPOINTMANT TO INSTALL PARTS.-MAKE NOTE IN AMS. 7-REVIEW PARTS ORDERED REPORTS DAILY. 8-IF CUSTOMER DOES NOT RETURN CALL REPEAT #6 EVERY 72 HRS.-MAKE NOTE IN AMS. 9-IF CUSTOMER DOES NOT SHOW UP FOR APPOINTMENT CALL SAME DAY AND/OR REPEAT EVERY 72 HRS. 10-IF CUSTOMER HAS NOT COMMITTED TO COME IN, NOT RESPONDED TO MESSAGES, OR RESCHEDULED APPT THE PARTS WILL BE RETURNED WITHIN 3 WKS FROM 1ST MESSAGE. 11-WHEN PARTS ARE RETURNED MAKE A NOTE IN AMS, REMOVE TAG, AND CLOSE REPAIR ORDER. 12-WHEN PARTS ARE INSTALLED REMOVE TAG IN AMS.

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