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    Business Communication: Presentation

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    Fiza Jeni
    Fouzia Iqbal's presentation discusses the importance of listening in business communication. It notes that listening takes conscious effort and concentration, unlike passive hearing. Some common faults of listening include prejudice against the speaker, distractions in the physical environment, differences in speaking and thinking speed, premature evaluation, poor listening skills of the speaker, lack of awareness about the topic, and mental disturbances. The responsibilities of a good listener include preparation, having a positive attitude, listening to understand, paying attention and taking notes, asking questions, and showing concern for the speaker by making eye contact and removing distractions.

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    Business Communication: Presentation

    Uploaded by

    Fiza Jeni
    5 views7 pages
    Fouzia Iqbal's presentation discusses the importance of listening in business communication. It notes that listening takes conscious effort and concentration, unlike passive hearing. Some common faults of listening include prejudice against the speaker, distractions in the physical environment, differences in speaking and thinking speed, premature evaluation, poor listening skills of the speaker, lack of awareness about the topic, and mental disturbances. The responsibilities of a good listener include preparation, having a positive attitude, listening to understand, paying attention and taking notes, asking questions, and showing concern for the speaker by making eye contact and removing distractions.

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    Fouzia Iqbal's presentation discusses the importance of listening in business communication. It notes that listening takes conscious effort and concentration, unlike passive hearing. Some common faults of listening include prejudice against the speaker, distractions in the physical environment, differences in speaking and thinking speed, premature evaluation, poor listening skills of the speaker, lack of awareness about the topic, and mental disturbances. The responsibilities of a good listener include preparation, having a positive attitude, listening to understand, paying attention and taking notes, asking questions, and showing concern for the speaker by making eye contact and removing distractions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    5 views7 pages

    Business Communication: Presentation

    Uploaded by

    Fiza Jeni
    Fouzia Iqbal's presentation discusses the importance of listening in business communication. It notes that listening takes conscious effort and concentration, unlike passive hearing. Some common faults of listening include prejudice against the speaker, distractions in the physical environment, differences in speaking and thinking speed, premature evaluation, poor listening skills of the speaker, lack of awareness about the topic, and mental disturbances. The responsibilities of a good listener include preparation, having a positive attitude, listening to understand, paying attention and taking notes, asking questions, and showing concern for the speaker by making eye contact and removing distractions.

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    of 7

    BUSINESS COMMUNICATION PRESENTATION

    FOUZIA IQBAL ROLL#16

    MOST IMPORTANT COMMUNICATION


    LISTENING

    ACTIVITY

    IN

    We spend 45 to 50% of time in listening to others Active process of receiving aural stimuli Concious effort n willing mind Organizational relationships

    DIFFERENCE BETWEEN HEARING AND LISTENING

    HEARING God has given us hearing power No need to concentrate Bus horns etc.

    LISTENING Listening with complete attention and concentration

    We even listen through our eyes and mind Ears are the medium

    COMMON FAULTS OF LISTENING

    1.PREJUDICE AGAINST SPEAKER

    Speaker belief and attitude is different to listener May divert the attention of listener

    2.PHYSICAL ENVIRONMENT External disturbance as noise, sloppy dressing overheat and cold

    3.SPEAKING AND THINKING SPEED

    Our thinking and speaking speed differs Normal speaking speed is 80 over 160 words per minute Few people possess thinking speed over 800 words per minute

    4.PREMATURE EVALUATION Listener arrive at conclusion due to rapid thinking speed But actual conclusion may be different

    5.POOR LISTENING

    If speaker lacks confidence Become confuse Stops every now and then

    6.LESS AWARENESS ABOUT THE TOPIC

    Incomplete info of topic Messsage is heared instead of listen

    7.MENTAL DISTURBANCE

    If listener is mentally disturbed Difficult to follow any idea

    REPONSIBILITIES OF A GOOD LISTENER


    1.PREPARATION

    Collect info about topic and speaker

    2.POSITIVE ATTITUDE

    May be pleasant and unpleasent things in message Concentrate towards all point to get positive things from the message

    3.LISTEN TO UNDERSTAND Give respect to views of speaker Refusing any thing without listening properly may not becom handy

    4. ATTENTION AND CONCENTRATION

    Search main idea Concentrate on it to better understandind

    5.TAKING NOTES

    We remember just 10 min out of 60 min speech

    Note own important points

    6.QUESTIONING

    A good question is half learning can improve understanding about topic.

    CONCLUSION;
    Stop talking Show your concern Good eye contact with the speaker Hold your temper Remove distractions.

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