CATHY MORRIS

Frisco, TX 75033 cem466@netscape.net http://www.linkedin.com/in/dfwcathymorris IT Development Manager/Project Manager with Master of Science in Information Systems Management for Fortune 500 Telecommunications Company with a background in Development, Operations and Support. Manager of multiple enterprise projects simultaneously using virtual and offshore resources in all time zones. Expert for billing system payment and collection applications. Performance Improvement/Software tuning Merger and Acquisition Data Conversions Third party software integration MS Project, PeopleSoft, C, UNIX, SQL, Oracle, Visio, SDLC Best Practices, XML, MS Office Career Highlights Led performance improvement projects: Increased throughput for one of Verizons applications by four times, without investing in hardware upgrades, prior to the 2011 iPhone launch. Increased database capacity and improved runtimes at Alltel, to allow growth from 2.5 million to over 12 million accounts by tuning multiple daily jobs and auto-archiving older data in the database. Improved daily deposit refund processing by 88% with a software-only enhancement. Led Data Conversion teams: Supported Alltels acquisition of 360 and Western Telecom. Supported conversion of Alltel data to Verizons systems. Led teams to virtually separate data and user security for divested markets in the billing system, so no new hardware purchases were required. Interfaced with Accounting, Collections, Marketing and Care groups to deliver software that met requirements, while improving reusability for future enhancements, in order to save development costs for other projects in the pipeline. Approved design and test plan documents for software changes that impacted customer billing and payment processing. Experience Development IT Manager/Project Manager July 2006 - June 2011 Verizon Wireless/Alltel, Inc. Managed Development projects through Design, Construction and Assembly testing phases. Supported development on software packages through all other phases. Mentored and evaluated team leaders and members on projects I managed. Responsibilities included status reporting and risk assessment. Top Performer.

Sr. Programmer/Analyst Application Support April 2000 July 2006 Alltel, Inc. Subject Matter Expert (SME) for Collections and Payment batch processing for Virtuoso II billing system. Trainer for new hires to group. Provided immediate response to critical trouble tickets for Collection and Payment processing. Analyzed impact to Alltel customers and provided risk assessment for any issues. Interfaced with Accounting, Cash Reconciliation, Collections groups to provide expert systems support for their applications. Approved designs for enhancements in development pipelines and provided training to conversion teams in my area of expertise. Promoted twice during this time and consistently ranked as a Top Performer. Programmer/Analyst August 1998 April 2000 Nims Associates, Inc. Programmer - COBOL, Lotus Notes; Supported changes to Master File updates for large Insurance Company's Property insurance programs. Updated Processes and Projects in internal repository, to improve knowledge base. Education Information Systems Management, Master of Science May 2008 Keller Graduate School of Management Studies focused in e-Commerce, Management Best Practices, Project Management. Computer Information Systems, Bachelor of Science February 2000 DeVry University (formerly DeVry Institute of Technology) Summa Cum Laude Studies centered around structured Programming/Database Design and Analysis - including COBOL, C, C++, Java, UNIX, JCL, Client/Server, System Administration, and SQL.