349 Cold Milk Lake

Miami, FL 33169
December 23, 2008

Mr. K. Elf
Quality Control
Nutty Cracker, LLC
1North Treetop Road
Rim of the World, CA 92057

Dear Mr. Elf:

Enclosed you will find the remnants of one tough cookie. On 18 December, I went to my local mega mart
to purchase my Christmas provisions. Included in these supplies was a fifteen ounce package of your
“Chocolate Fatty Bait” cookies. I took them home with the intent to entertain for my dear friend’s annual
visitthe following week. Yesterday, my friend stopped in for a quick bite and to drop a few things off.
When he sampled your cookies, he was very displeased. As a cookie connoisseur, my compatriot found
your cookies less than palatable. As a result from my displeased pal, there is now charcoal in my sock
drawer and reindeer poop on my roof.

Please rectify this situation by refunding me the exorbitant $3.49 I paid for these coasters. Your tough
cookies ruined my day.

Respectfully,

Enclosure