ACCOMODATION AND OPERATIONS Credit Hours: Course Objectives: To impart knowledge and skill in the basic Housekeeping functions

s and systems. To acquaint the students with general responsibilities of the Housekeeping department in a hotel Course Contents: Theory Introduction Introduction to Hotel and its different departments Meaning of Housekeeping Importance of Housekeeping Function of Housekeeping Housekeeping Organization Organizational Structure of the Housekeeping Department Small, Medium and Large Hotel Duties and Responsibilities of Housekeeping Staff Attributes of Housekeeping Staff Inter Departmental Relationship Rooms Types of Beds and Bedrooms Room Keys Guest Room Contents and Supplies Cleaning Meaning of Cleaning Cleaning Methods Type of Cleaning Principle of Cleaning Cleaning Equipment (Classification, Selection, Care & Maintenance) Cleaning Agents Linen and uniform Introduction to linen and uniform Types of linen Linen par stock Qualities of linen room. Procedure of linen and uniform issue. Forms and formats (room report form, lost and found form and code words). Maids cart and its settings.

Laundry Introduction of laundry Classification of laundry equipments

Practical and Demonstration Room Cleaning (Departure/Occupied/Vacant Room Cleaning, Bed Making, Dusting and Bathroom Cleaning) Care and Cleaning of Different Floor and Furniture (Types of Floor and Types of Furniture) Mopping and Scrubbing Metal Polishing (Different Types of Metals and Cleaning Process. Carpet Shampooing (Definition, Components, Construction, Types, Problems and Cleaning Process of Carpet) Window and Door Cleaning Evening or Turn down Service