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Multi Channel Retailing
Multi Channel Retailing
Multi Channel Retailing
What is MCR ?
Multi Channel Retailing refers to the selling of retail goods electronically over the Internet. usually refers to the business-toconsumer (B2C) transactions.
E-tailing
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Online retailing is classified into three main categories: Click Click and Brick Brick and Mortar
i. ii. iii.
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EARLY ADOPTION
1.
1.
1.
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MERITS
1. 2. 3. 4. 5. 6. 7. 8. 9.
Minimal investment. Comfortable and easy to use. Customer interaction. Mass Media. Search option. User friendly. Effective price discrimination. Customized product placement. Global reach.
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DEMERITS
1. 2. 3. 4. 5. 6. 7. 8.
Security issues. Customer retention. Unsuitable for certain product categories. Shopping is still a touch-feel-hear experience. Complicated medium. Navigation hiccups. Website design flaws. Limited access to the Internet.
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