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Knowledge Management Chapter 4

Click to edit Master subtitle style Elements of Knowledge Management

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Knowledge Management System contains four elements:


Knowledge Creation & Capture Knowledge Sharing & Enrichment Information Storage & Retrieval Knowledge Dissemination

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Knowledge Creation:

1 - Knowledge Creation and Capture


Creativity and Innovation
Brainstorming

Knowledge Capture:
Sources: Publications, Websites, Emails and Internet 5/27/12

Explicit: a- Printed Reports b- Record of Meetings c- Copies of Memos Tacit: - Discussions

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Content Management:

1- How new information are created, contributed and published? 2- Who will have access and the rights to update or delete information in the database? 3- Which information are worthy of inclusion in the database?

Submission and Indexing

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2- Knowledge Sharing and Enrichment

The most crucial element Competitive Advantage Magnitude of Knowledge Sharing Implementation of appropriate Technologies

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Communities of Practice

Definition Stages of Development:

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Communities of Practices are linked to organizational performance through the dimension of social capital:

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3 Information Storage and Retrieval

File System Storage Databases Emails Websites

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Information Organization: a- Manageable Units b- Categories

Information Retrieval

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4- Knowledge Dissemination

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THANK YOU FOR YOUR TIME

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