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    Queue Coordinators Report March 30

    Uploaded by

    Gaurav Kumar
    The document is a queue coordinator report summarizing ticket volumes and response times across three offshore shifts. It shows that over the three shifts a total of 7 priority P1-P3 tickets remained open, while 3 tickets were resolved. All responses across the shifts met service level agreements with no missed responses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
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    Queue Coordinators Report March 30

    Uploaded by

    Gaurav Kumar
    12 views10 pages
    The document is a queue coordinator report summarizing ticket volumes and response times across three offshore shifts. It shows that over the three shifts a total of 7 priority P1-P3 tickets remained open, while 3 tickets were resolved. All responses across the shifts met service level agreements with no missed responses.

    Original Description:

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    The document is a queue coordinator report summarizing ticket volumes and response times across three offshore shifts. It shows that over the three shifts a total of 7 priority P1-P3 tickets remained open, while 3 tickets were resolved. All responses across the shifts met service level agreements with no missed responses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    12 views10 pages

    Queue Coordinators Report March 30

    Uploaded by

    Gaurav Kumar
    The document is a queue coordinator report summarizing ticket volumes and response times across three offshore shifts. It shows that over the three shifts a total of 7 priority P1-P3 tickets remained open, while 3 tickets were resolved. All responses across the shifts met service level agreements with no missed responses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 10

    Queue Coordinator - 2 Hr Repo

    Date(MM-DD-YYYY):03-30-2012 Prepared By(Name & Phone #):Gaurav Kumar & 8595387405

    (To be sent every 2 Hrs to SDMs & All Leads per s

    Offshore Shift 1
    IST 6:00 AM - 3:30 PM

    Open Tickets

    Resolved Tickets

    P1 P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Inherited from Previous Shift Received new In this Shift

    Offshore Shift 2
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Open Tickets

    Resolved Tickets

    P3 2

    P4

    P1

    P2

    P3 1

    P4

    Offshore Shift 3
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Open Tickets

    Resolved Tickets

    P3

    P4

    P1

    P2

    P3

    P4

    Total

    Coordinator - 2 Hr Report

    every 2 Hrs to SDMs & All Leads per shift)

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3

    P4

    P1

    P2

    P3

    P4

    Queue Coordinator - 2 Hr Repo


    Date(MM-DD-YYYY):03-30-2012 Prepared By(Name & Phone #):Gaurav Kumar & 8595387405

    (To be sent every 2 Hrs to SDMs & All Leads per s

    Offshore Shift 1
    IST 6:00 AM - 3:30 PM

    Open Tickets

    Resolved Tickets

    P1 P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Inherited from Previous Shift Received new In this Shift

    Offshore Shift 2
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Open Tickets

    Resolved Tickets

    P3 2 1
    Open Tickets

    P4

    P1

    P2

    P3 1 1

    P4

    Offshore Shift 3
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Resolved Tickets

    P3

    P4

    P1

    P2

    P3

    P4

    Total

    Coordinator - 2 Hr Report

    every 2 Hrs to SDMs & All Leads per shift)

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2 1

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3

    P4

    P1

    P2

    P3

    P4

    Queue Coordinator - 2 Hr Repo


    Date(MM-DD-YYYY):03-30-2012 Prepared By(Name & Phone #):Gaurav Kumar & 8595387405

    (To be sent every 2 Hrs to SDMs & All Leads per s

    Offshore Shift 1
    IST 6:00 AM - 3:30 PM

    Open Tickets

    Resolved Tickets

    P1 P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Inherited from Previous Shift Received new In this Shift

    Offshore Shift 2
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Open Tickets

    Resolved Tickets

    P3 2 1
    Open Tickets

    P4

    P1

    P2

    P3 1 1

    P4

    Offshore Shift 3
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Resolved Tickets

    P3

    P4

    P1

    P2

    P3

    P4

    Total

    Coordinator - 2 Hr Report

    every 2 Hrs to SDMs & All Leads per shift)

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2 1

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3

    P4

    P1

    P2

    P3

    P4

    Queue Coordinator - 2 Hr Repo


    Date(MM-DD-YYYY):03-30-2012 Prepared By(Name & Phone #):Gaurav Kumar & 8595387405

    (To be sent every 2 Hrs to SDMs & All Leads per s

    Offshore Shift 1
    IST 6:00 AM - 3:30 PM

    Open Tickets

    Resolved Tickets

    P1 P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Inherited from Previous Shift Received new In this Shift

    Offshore Shift 2
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Open Tickets

    Resolved Tickets

    P3 2 2
    Open Tickets

    P4

    P1

    P2

    P3 1 2

    P4

    Offshore Shift 3
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Resolved Tickets

    P3

    P4

    P1

    P2

    P3

    P4

    Total

    Coordinator - 2 Hr Report

    every 2 Hrs to SDMs & All Leads per shift)

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3

    P4

    P1

    P2

    P3

    P4

    Queue Coordinator - 2 Hr Repo


    Date(MM-DD-YYYY):03-30-2012 Prepared By(Name & Phone #):Gaurav Kumar & 8595387405

    (To be sent every 2 Hrs to SDMs & All Leads per s

    Offshore Shift 1
    IST 6:00 AM - 3:30 PM

    Open Tickets

    Resolved Tickets

    P1 P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Inherited from Previous Shift Received new In this Shift

    Offshore Shift 2
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Open Tickets

    Resolved Tickets

    P3 2 5
    Open Tickets

    P4

    P1

    P2

    P3 1 2

    P4

    Offshore Shift 3
    P1 P2
    Inherited from Previous Shift Received new In this Shift

    Resolved Tickets

    P3

    P4

    P1

    P2

    P3

    P4

    Total

    Coordinator - 2 Hr Report

    every 2 Hrs to SDMs & All Leads per shift)

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3 2 5

    P4

    P1

    P2

    P3

    P4

    Responded in SLA

    Missed Response(in SLA)

    P1

    P2

    P3

    P4

    P1

    P2

    P3

    P4

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