STT

Ho va tn

Gii tinh

Tui

Quc tich

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51

Pham ng Tn
Nguyn Thanh c
L Gia Thng
L Vn Tr
Ha Xun Hu
Phung Khc Vit
Nguyn Vn Minh
L c Qun
Nguyn Vn e
Nguyn Vn at
Ng Vit Quc Phong
Nguyn Vn Thi
Nguyn Vn Canh
Nguyn Vn Phng
Trn c Bc
Phan Vn Tam
Lm Hung Thng
L Thanh Nhn
Nguyn Nht Quang
Nguyn Quc Hung
Nguyn Minh Khanh
Chu Thi Thuy Hin
Thi Hu
oan Thi oan Trinh
oan Thi oan Dung
Trn Thi Thanh Thanh
ng Thu Dim
Nguyn L Hng
Nguyn Ngoc Hiu
Ha Thi Ngoc Anh
Nguyn Thi Diu Hin
Huynh Thi Kim Anh
Nguyn Thi Thanh Hoa
Trn Ngoc Trang
Nguyn Thi Thanh Nga
Huynh Thi Lan
Trn Thi Kiu Dim
Hoang Vn Thng
Vn Dng
L Ty
Hoang Thanh Mai
L c Ky
Nguyn Trong Khai
Nguyn Thanh Nhn
Nguyn Ai Phuc
Dng Manh Hung
Vu Hai Vn
Trn Thi Thu
T ng Thanh
T Vn Lim
Trng Quc Bao

nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
nam
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
nam
nam
nam
nam
nam
nam
nam
nam
nam
n
n
nam
nam
nam

50
46
35
48
32
39
56
42
46
20
28
23
54
43
42
41
44
33
41
37
25
26
32
33
26
53
39
42
22
22
39
37
35
31
39
36
26
26
28
39
45
29
33
44
26
25
20
34
24
34
36

Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam

cu 3
4
4
4
4
4
5
5
5
2
2
4
4
4
4
4
5
5
5
4
4
4
2
4
4
4
4
4
4
4
4
4
5
5
5
4
2
2
4
4
5
4
4
5
5
4
2
2
5
4
2
2

52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107

Bui Dip Xun Anh

Huynh Vn Tin
Nguyn Trong Sn
L c Nga
Nguyn Vn T
Nguyn Thi Khanh
Dng Vn Danh
Trn Vn Nga
Nguyn Thi Hng Nga
Trn Thi Thanh Ly
Huynh Quyt Thng
Trng Hung Anh
L Thi Long
H Ngoc an Thuy
Nguyn nh Nam
inh L Thng
L Ngoc Oanh
Cao L Bu Khnh
Bui Vu Quc Anh
Hong Giao
Trng Thu Giang
Chu Trong Phuc
Lai Phc Cu
Zeach Sandra
David Upton
Ruch Katherine
De rock Joren
Marren Tessian
Mc laughlin bridget
Jewitt Helen Loure
Hoppe Mia
Clark Catherine
Brett Falk
Silvia Upton
Nicolas Maseene
Ruch Jonathan
Stunzi Robin Elizabeth
Jenna Falk
Morrels Jones
Oertel Danula
Bliesner Mark Goerge
Jenifer Wilson
Keir Overton
Patsiaouras Constantina
Kennet Muscrof Taylor
Younie Keng
Younie Donald
Bryan Therese
Christensen Sanne

n
nam
nam
nam
nam
n
nam
nam
n
n
nam
nam
n
n
nam
nam
n
nam
nam
nam
n
nam
nam
female
male
female
male
female
female
female
female
female
male
female
male
male
female
female
male
female
male
female
male
female
male
female
male
female
female

41
30
44
36
27
47
37
51
28
27
27
26
46
34
29
44
30
25
30
49
42
35
49
42
56
32
22
67
31
35
27
35
25
63
43
37
35
32
63
31
61
36
43
38
68
50
65
52
25

Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Vietnam
Swiss
British
British
bel
Australia
Australia
British
Danish
Australia
Newzealand
British
Australia
British
Swiss
Canada
Australia
Swiss
Australia
Canada
Canada
Australia
Newzealand
Canada
Canada
Canada
Danish

4
3
2
2
2
1
2
4
4
2
1
5
2
2
2
1
2
2
4
5
6
2
2
5
1
4
5
4
2
4
5
2
1
3
4
4
5
4
4
4
1
1
5
3
4
4
5
3
2

108
109
110

Bng 2.8: Thng tin khach c iu tra tai khach san Thanh Ni
Ch tiu

Bng 2.9: anh gia v mc hin ai c

S lng

Ch tiu

100
58
42

100%
58%
42%

- Tng

Phn theo gii tnh:

- Nam
- N
Phn theo ngun
khch:
- Khch ni a
- Khch quc t
Phn theo mc ch
chuyn i:
- Tham quan, Thm thn
nhn
- Nghin cu, hoc tp
- Nghi dng

100

100%

74
26

74%
26%

100

100%

22
26

22%
26%

52

52%

100
0
30

100%
0%
30%

50

50%

- T l
- Khch ni
a
- Khch quc
t

Bng 2.10: anh gia v mc hai hoa c

Phn theo tui:

<=18
19-30
31-45
46-60
>60

14
6

14%
6%

Ch tiu
- Tng
- T l
- Khch ni
a
- Khch quc
t

Bng 2.15: anh gia v tc gii quyt

Ch tiu
- Tng
- T l
- Khch
ni ia
- Khch
quc t

Bng 2.18: anh gia v vic l tn thanh

Ch tiu

- Tng
- T l
- Khch
ni a
- Khch
quc t

cu 4
1
1
1
3
4
2
2
3
4
1
1
1
1
3
3
1
2
2
2
2
1
3
4
1
1
4
2
1
1
1
2
4
3
3
1
2
4
2
1
4
2
2
2
1
1
4
4
3
2
1
4

cu 5
4
3
4
2
2
2
2
2
2
1
1
2
4
3
2
1
4
2
2
1
4
2
2
3
4
1
3
1
1
2
3
4
1
3
3
3
3
1
3
2
3
2
2
2
3
2
2
2
1
2
2

cu 6.1
3
3
2
4
3
2
3
4
3
5
3
3
3
3
3
3
2
3
3
3
4
3
3
3
3
2
3
3
5
4
3
3
3
3
2
3
3
3
3
3
2
3
4
3
3
5
3
3
3
2
3

cu 6.2
4
3
3
5
1
3
5
2
2
3
2
3
4
2
2
4
1
3
3
2
4
2
2
5
2
3
2
3
4
3
2
3
3
2
4
2
2
2
3
3
2
2
5
2
2
3
3
3
2
4
3

cu 6.3
2
2
1
1
2
2
2
2
2
2
3
2
3
1
2
2
2
2
4
2
2
2
1
2
2
2
4
2
1
2
2
1
2
2
1
3
2
2
3
1
2
1
2
2
2
1
2
1
2
2
2

cu 6.4
2
2
2
2
1
4
2
2
3
2
3
2
3
2
1
2
3
2
4
2
2
2
1
2
2
2
4
2
2
3
2
2
2
2
2
3
2
2
3
2
2
2
3
2
2
3
2
2
2
3
2

cu 6.5
3
4
1
3
1
5
1
3
1
1
2
3
5
2
2
1
3
1
1
3
2
2
3
2
5
1
2
3
3
4
2
1
1
3
2
5
3
3
1
4
2
1
2
4
1
3
3
1
4
2
2

cu 6.6
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
2
2
2
1
1
1
1
1
1
1
1
1
1
3
3
2
2
2
2
1
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1

1
4
4
2
2
4
1
3
1
4
1
2
4
3
4
4
4
1
1
4
1
2
5
1
1
4
4
1
1
1
2
1
4
4
4
1
1
1
4
1
1
1
4
1
1
1
2
1
5

3
2
2
2
3
2
4
1
1
3
2
2
2
2
2
2
3
2
1
2
2
2
1
2
1
2
2
2
2
2
2
2
1
1
1
2
1
2
1
2
1
2
2
2
2
1
1
1
2

3
3
2
3
3
3
3
2
3
3
2
3
3
2
3
3
5
3
3
2
3
4
3
3
3
4
3
4
3
5
3
3
3
2
3
2
5
3
3
2
4
3
2
4
3
3
3
3
4

2
4
3
2
5
2
4
3
2
3
1
3
4
2
3
2
4
1
3
3
1
3
3
2
2
2
1
1
2
4
1
2
1
1
5
2
2
4
1
3
2
3
3
5
2
2
3
3
1

2
2
2
1
2
2
2
1
2
2
2
2
1
2
1
2
1
1
2
2
2
2
2
2
2
1
2
3
2
3
4
2
1
1
3
2
3
2
1
1
1
3
3
1
2
1
3
1
1

2
2
2
1
2
2
2
2
2
3
2
2
2
2
2
2
2
3
2
3
2
2
3
1
2
3
1
2
1
4
2
2
1
3
3
2
2
3
1
3
2
2
3
4
2
1
2
3
3

3
2
3
2
4
2
4
2
1
2
4
2
2
3
2
2
4
2
3
2
3
2
4
2
2
1
4
2
2
5
1
2
1
3
2
3
2
4
1
3
3
1
3
4
1
2
2
1
4

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
3
2
2
3
1
1
3
3
1
3
2
3
4
2
3
3
3
1
2
3
4
2
2
3
3
2
4
2
3
3
2
3

Bng 2.9: anh gia v mc hin ai cua ai snh

S lng

Mc hin i

%
Rt hi lng

Hi lng

Bnh
thng

Cha hi
lng

Khng
hi lng

16

67

11

0%

16%

67%

11%

6%

74

12

52

26

15

Cha hi
lng

Khng
hi lng

100

100%

Bng 2.10: anh gia v mc hai hoa cua trang thit bi ai snh
Mc hin i
Bnh
thng

Rt hi lng
12

36

33

13

100%

12%

36%

33%

13%

6%

74

26

28

11

26

10

S lng
100

Hi lng

Bng 2.15: anh gia v tc gii quyt thu tc ng k phong cho khach.
Th tc ng k phng nhanh chng
Bnh Cha hi Khng
Rt hi lng Hi lng
thng
lng
hi lng
S lng
%
100
22
63
10
5
0
100%
22%
63%
10%
5%
0%
74

16

50

26

13

Bng 2.18: anh gia v vic l tn thanh toan ha n .

S lng
%
Thanh ton ha n chnh xc
Bnh
cha hi
Rt hi lng Hi lng
thng
lng
100

Khng
hi lng

17
17%

31
31%

44
44%

6
6%

2
2%

74

10

20

38

26

11

100%

cu 6.7
1
1
1
2
2
2
1
2
4
2
2
1
2
2
1
4
2
2
2
2
2
1
2
1
2
4
2
2
2
2
1
2
2
1
2
1
2
2
2
2
2
2
4
2
3
2
2
2
2
1
2

cu 6.8
2
3
2
1
2
3
3
2
2
2
3
2
1
2
2
2
2
1
2
2
3
2
2
2
2
1
2
2
1
2
2
1
2
2
1
2
2
1
2
2
2
1
2
2
2
1
2
2
2
3
2

TNG HP KT QUA
cu 6.9
cu 6.10
cu 6.11
2
2
1
3
3
1
4
3
4
2
2
2
1
2
3
4
1
2
3
1
4
1
1
1
3
2
2
1
3
2
3
1
1
2
2
3
4
3
2
3
1
2
3
4
4
3
1
1
2
1
1
2
4
3
3
2
1
3
3
2
3
4
3
3
1
2
1
1
2
2
2
3
4
4
1
2
1
1
3
3
2
2
1
4
3
2
3
4
1
2
3
4
2
3
1
2
2
1
3
3
1
1
3
3
3
1
2
1
3
1
2
2
4
2
1
4
2
3
1
4
3
3
3
3
2
2
2
2
1
3
1
3
2
2
2
4
4
3
3
1
2
1
2
2
3
1
4
1
4
2
3
2
2

cu 6.12
2
1
5
1
3
2
3
1
3
1
2
2
5
3
1
3
2
1
3
3
4
1
1
3
3
2
4
2
3
1
3
1
3
5
3
4
2
3
3
3
3
3
3
3
4
3
2
3
3
3
3

cu 6.13
1
4
3
2
1
5
3
1
3
5
3
3
3
3
5
3
1
3
1
3
2
4
3
3
2
3
3
3
4
3
3
1
3
5
3
3
3
3
2
2
3
3
3
5
3
3
1
3
1
3
3

cu 6.14
2
5
5
2
2
5
4
2
4
5
4
2
4
3
5
3
3
4
3
3
3
5
3
4
2
3
4
3
5
3
3
4
3
3
4
3
3
3
3
3
4
3
3
5
3
4
2
3
2
3
3

cu 6.15
1
2
4
1
2
3
4
3
3
2
1
3
3
3
1
3
5
3
3
2
3
1
3
3
2
3
4
3
2
3
3
1
3
2
3
3
2
3
3
2
3
3
1
2
3
2
2
3
3
2
1

1
2
3
2
2
2
2
2
1
1
2
2
2
3
2
2
2
2
2
2
1
2
4
1
1
2
3
2
1
3
2
3
2
2
1
3
2
3
1
2
3
2
2
3
1
2
2
2
2

2
2
2
1
3
2
1
2
2
2
1
2
2
3
2
2
2
2
2
2
1
2
2
2
2
1
2
2
2
3
2
2
1
1
2
1
2
1
2
1
2
1
2
3
2
1
2
2
2

2
3
3
3
4
3
3
3
3
3
2
3
3
2
3
3
3
1
3
3
3
1
3
2
1
2
3
1
3
1
2
1
2
2
1
3
1
1
2
2
3
1
1
2
1
2
2
2
1

1
4
1
2
3
2
1
3
1
2
1
2
1
3
1
1
3
1
1
1
2
3
2
2
2
2
1
3
1
3
1
1
1
1
1
2
1
2
1
1
2
1
1
1
1
1
2
2
1

3
2
2
1
1
2
3
3
2
4
2
1
2
3
2
3
1
1
3
2
1
3
1
1
1
3
2
2
1
4
2
3
2
2
2
1
2
2
2
2
2
1
1
3
2
1
2
1
2

3
4
3
3
3
3
3
3
3
5
2
3
3
4
3
3
3
4
2
3
3
3
5
2
2
3
2
2
2
5
3
2
3
2
2
1
3
2
3
3
2
1
2
4
2
3
3
2
2

3
3
3
3
5
3
4
3
3
3
3
3
3
1
3
3
5
3
2
3
3
3
2
1
3
3
4
3
5
4
1
3
3
3
1
3
3
4
3
3
2
3
2
4
3
3
3
3
2

3
5
3
4
5
3
5
3
3
4
3
5
3
2
3
4
5
3
2
4
3
4
2
3
4
3
5
3
4
3
2
4
2
4
3
5
3
5
3
3
3
5
3
5
3
3
3
5
3

3
4
3
3
2
3
2
3
1
3
2
2
2
3
3
1
3
3
5
3
2
3
2
3
3
2
4
1
3
1
2
2
4
2
2
1
2
3
1
3
1
1
1
2
2
2
2
3
2

Bng 2.11: anh gia v trang phc l tn

Ch tiu

- Tng

S lng

100

- T l

100%

L tn c trang phc p v n tng

Rt hi
lng

Hi lng

Bnh thng

Cha hi
lng

khng hi
lng

10

63

22

10%

63%

22%

5%

0%

- Khch
ni a

74

53

14

- Khch
quc t

26

10

cha hi
lng
14
14%

Khng
hi lng
5
5%

Bng 2.12: anh gia v thai phc v cua l tn

Ch tiu S lng
100
- Tng
- T l
- Khch
74
ni ia
- Khch
26
quc t

%
100%

Phc v nhit tnh v chu o

Rt hi
Bnh
lng
Hi lng
thng
23
34
24
23%
34%
24%
16

25

19

10

Bng 2.17: anh gia v vic l tn gii quyt phan nan cua khach.
Gii quyt kin ngh nhanh chng, tha mn
Rt hi
Bnh
cha hi
Khng
lng
Hi lng
thng
lng
hi lng
Ch tiu S lng
%
100
0
13
48
20
19
- Tng
100%
0%
13%
48%
20%
19%
- T l
- Khch
74
0
11
34
16
13
ni ia
- Khch
quc t
26
0
2
14
4
6

Bng 2.19: anh gia v tiu ch Nu tr lai Hu, quy khach c chon lai khach san Thanh Ni khng ? .
Nu tr li Hu, qu khch c
chn li khch sn Thnh Ni
Ch tiu S lng
%
khng?
Chc
chn
C th
Khng
100
12
80
8
- Tng
- T l
100%
12%
80%
8%
- Khch
74
8
60
6
ni ia
- Khch
26
4
20
2
quc t

cu 7
1
1
1
3
1
1
3
3
1
3
3
1
1
3
1
3
3
3
1
3
3
3
3
1
1
1
1
1
1
1
3
3
1
1
3
3
3
1
1
1
1
1
1
1
1
1
1
1
1
3
1

cu 8
4
1
3
4
1
3
4
1
1
3
3
1
3
3
4
2
1
3
2
3
2
2
3
1
1
3
4
2
4
3
2
3
1
3
2
1
3
1
3
3
1
3
2
3
2
3
2
1
1
2
2

cu 9
2
3
4
4
4
4
2
2
1
2
4
4
2
4
4
1
4
3
4
4
4
1
4
3
3
4
4
1
4
2
4
4
1
1
4
4
4
4
4
3
4
3
4
4
4
4
1
4
4
4
4

cu 10
1
2
3
1
1
2
2
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
3
2
2
2
2
3
3
2
2
2
2
2
2
2
2
3
2
2
1
2
2
2
2

1
1
3
1
1
1
1
1
1
1
1
1
3
1
3
1
1
1
3
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
3
1
1
1
3
1
1
1
1
1
1
3
3
1
1

2
4
2
2
1
3
2
1
3
3
2
3
2
3
1
2
3
2
2
3
2
2
3
2
2
3
1
2
2
2
1
2
2
2
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2

3
4
4
4
1
4
4
4
4
4
4
4
3
3
4
4
4
4
3
4
4
4
3
4
4
4
1
1
1
1
4
1
4
1
4
1
1
3
1
3
4
4
1
1
3
1
1
4
1

2
2
2
2
2
2
2
2
2
3
2
2
1
2
2
2
2
2
2
2
2
2
1
2
2
2
2
2
2
3
2
2
1
1
2
1
2
2
2
2
2
2
2
3
2
1
2
2
2

Bng 2.13: anh gia v trinh ngoai ng cua nhn vin l tn

Ch tiu S lng

- Tng
khch
- T l

26
100%

Trnh ngoi ng cao

Rt hi
Bnh
cha
lng Hi lng thng hi lng
2
8
13
3
8%
31%
50%
12%

Bng 2.14: anh gia v tiu ch Quy khach c chao n lich s tai quy l tn

Ch tiu S lng
100
- Tng
- T l
- Khch
74
ni a
- Khch
26
quc t

%
100%

Qu khch c cho n lch s ti quy l tn

Rt hi
Bnh
cha
lng Hi lng thng hi lng
37
49
11
3
37%
49%
11%
3%
27

41

10

Bng 2.16: anh gia v vic nhn vin l tn hng dn khach s dng cac thit bi trong
Hng dn s dng cc thit b y
Rt hi
Bnh
cha hi
lng
Hi lng thng
lng
Ch tiu S lng
%
100
13
10
61
8
- Tng
100%
13%
10%
61%
8%
- T l
- Khch
74
10
7
46
4
ni ia
- Khch
quc t
26
3
3
15
4

phon

san Thanh Ni khng ? .

 ngoi ng cao
Khng
hi lng
0
0%

o n lich s tai quy l tn

o n lch s ti quy l tn
Khng
hi lng
0
0%
0
0

n khach s dng cac thit bi trong

dng cc thit b y
Khng
hi lng
8
8%
7
1

phong