Dear Sir/Madam,

I am writing to express my strong dissatisfaction at the disgraceful treatment I received at the Flanco Electronic store yesterday afternoon. Firstly, the product I was given was not the model I had asked for. The new X-401 calculator was demonstrated to me by the sales assistant, and I agreed to buy it. Furthermore, on unpacking my purchase, I saw that I had been given the smaller X-201 model instead. To make matter worse, the calculator was much cheaper than the model I requested and paid for. It didnt have many of the features I needed and was much more basic that the one I was shown to begin with. Not only, I was deeply offended by the behaviour of the sales assistant when I went back to the shop to complain. He was impolite and unhelpful. He refused to contact the manager when I asked to speak to him about the incident. As you can imagine, I am extremely upset. I must insist on a full refund, in addition to a written apology from the local manager, or else I shall be forced to take further action. I expect to hear from you as soon as possible.

Yours faithfully, Alexandra Enache