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Jessica Nicole Ward

7 Tom Court Stafford, Va 22554 (304)952-7661 jessi_d2004@yahoo.com

Career Objective

Seeking a position where my qualifications and experience may be utilized as well as learn new skills.

Work History

Office Manager, Twin City Glass


Answer the phones Make invoices Take in payments and make deposits Schedule appointments Work with Excel and Microsoft Word

Oct. 2008Oct.2011

Dental Assistant, Dr. Branson


Evaluated and kept records of patients dental health Worked as a chairside assistant Exposed and developed dental x-rays Scheduled patients for reoccurring visits Sterilized instruments Obtained and mixed impressions Prepared and disinfected patient chairs and tray set ups Answered phones and took messages Mar 2005-Mar 2007

Customer Service Representative III, EchoStar Took incoming calls to ensure customer satisfaction De-escalated irate customer complaints to retain a profitable customer base. Multi-tasked to adapt to ongoing change to ensure proper policies and procedures were followed. Cashier, Kroger Totaled customer purchases Cashed checks Provided customer service

Jan 04-Mar 05

Education

Mercer County Technical Education Center Dental Assisting Princeton Senior High School 2004 graduate

2007-2008 2000-2004

References

Available upon request

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