LINK BETWEEN QUALITY AND PRODUCTIVITY

This case is foregrounding the importance of quality improvement for higher productivity & lower cost of production with the developments of new technologies to produce more sophisticated & improved products. Quality improvement is greatly related to decrease in variability in process. Lesser the variability in processing, higher will be the quality of output. Dr. Philips saying that Quality is free, holds true by that case as quality improvement actually reduces the overall cost of the process. This example is also highlighting the importance of use of statistical process control tool to control variability in process.