RETENTION OF HIGH END CUSTOMERS

TOTAL TURNOVER
The journey
Smartfleet Turnover (Rs in crores) Region 2008/09 2009/10 2010/11 2008/09 Smartfleet Vol (in TKL) 2009/10 2010/11

West South North East

1839 1798 1260 620

2456 2039 1504 960

3772 2527 1915 1360

576 583 504 241

693 593 557 337

907 645 652 433

PLATINUM AND GOLD NUMBERS

The journey
Platinum Customers (Nos) Region 2008/09 2009/10 2010/11 2008/09 Gold Customers (Nos) 2009/10 2010/11

West South North East

195 120 125 67

475 186 208 113

810 238 281 228

412 261 291 150

761 399 421 243

929 476 504 353

Journey So far

PLATINUM AND GOLD CUSTOMERS TURNOVER

The journey
Smartfleet Turnover (P) (Rs in crores) Region 2008/09 2009/10 2010/11 Smartfleet Turnover (G) (Rs in crores) 2008/09 2009/10 2010/11

West South North East

538 409 233 119

714 539 376 214

1428 713 600 415

317 210 177 90

430 273 249 150

623 370 328 221

Journey Ahead
DEALER ENROLMENT RO MANAGER / DSM TRAINING CASH WITHDRAWAL FROM CARD AUTOMATION AUTOTICKETING NPNP 100% RATE QUANTITY THROUGH EDC MACHINE EDC BLOCK

 PROCESS ISSUES : 1 ONLINE REDEMPTION PLATINUM AND GOLD NEW CATEGORY FOR TITANIAM CUSTOMERS ABOVE RS.75 LAKHS PER QUARTER RATE QUANTITY THROUGH EDC MACHINE EDC BLOCK PLATINUM TITANIAM CUSTOMER MEET WITH GM ED ABOVE PLATINUM TITANIAM BRANDED CARDS DIFFERENT TREATMENT AT RO

 PROCESS ISSUES : 2 ADDITIONAL AND REPLACEMENT CARD TO BE ONLINE FOR P & G. UPDATION OF ALL H STAR, OSTS, COCO, SFC AND SDCV RO IN WEB. ALL THESE ROS WELL EQUIPPED WITH AUTOMATION. LIMIT SETTING RECORD TO BE MADE AVAILABLE TO CUSTOMER.

DAILY LEDGER BALANCE TO BE MADE AVAILABLE TO CUST.

NETTING OF ME SHARE MULTI LEVEL WEB ACCESS FOR TITANIAM, PLATINUM AND TELECOM CATEGORY CUSTOMER.

Thank you.