Joseph M. Jurans Ten Steps to Quality Improvement Jurans advocated ten steps to quality improvement.

1.

Start with building awareness of the need and opportunity for improvement.

2.

Set realistic goals for improvement.

3.

Organize to reach the goals (by method to establish a quality council, identify problems, select projects,

appoint teams, designate facilitators).

4.

Emphasis on training.

5.

Solve problems by carrying out projects.

6.

Progress must be reported.

7.

Give recognition to anybody who achieved.

8.

Communicate results with all concerned.

9.

Keep score by being quantitative.

10.

Maintain a regular momentum by making annual improvement part of the systems and processes of the

company.