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  • Phone Conversation

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    Rosa Bella
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    Caller asks: Can I speak to Mr. X, please? - Hold the line please! - Hold on please. I'll just transfer you. If Mr.x is absent: - I am afraid (sorry), he isn't here at the moment. Sorry, he's just gone out, would you like to call back later?

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    Caller asks: Can I speak to Mr. X, please? - Hold the line please! - Hold on please. I'll just transfer you. If Mr.x is absent: - I am afraid (sorry), he isn't here at the moment. Sorry, he's just gone out, would you like to call back later?

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    20 views3 pages

    Phone Conversation

    Uploaded by

    Rosa Bella
    Caller asks: Can I speak to Mr. X, please? - Hold the line please! - Hold on please. I'll just transfer you. If Mr.x is absent: - I am afraid (sorry), he isn't here at the moment. Sorry, he's just gone out, would you like to call back later?

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 3

    Phone conversation Greets: Hello Good morning Good afternoon Good evening

    Announcing identity : Your company or department name then your name Ex: Good afternoon, sales department, this is Olfa. Can I help you? Or: Your company name + good morning!

    Asking if someone is in The caller says: Can I speak to Mr. X, please? Is Mr. X here? Hi, its Olfa here. Is Mr.x here? Could you put me through to Mr.X? Can I speak to someone in Accounts, please?

    Olfa says: If Mr.X is here: - Hold the line please! -

    Hold on please. I will see. Yes, Ill just get her. Ill just transfer you. Yes, just a moment. If Mr.x is absent:

    I am afraid (sorry), he isnt here at the moment. Sorry, hes just gone out, would you like to call back later? He is away for few days. Can I give him a massage? He is out of the office this week, I am afraid. You can contact him on his mobile. The number is 22719652

    What time will Mr.X be back? What time will Mr.X be back? Will he be back later today? Can I contact him tomorrow? When will be a good time to call again?

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