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    Kaustav Manna
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    This document discusses cross-cultural communication between Mr. Gupta of an Indian company and Mr. Smith of a US outsourcing company. During a phone call, Mr. Smith requests business and that training be completed by a certain deadline. However, due to differences in high-context vs low-context communication styles between Indian and American business culture, Mr. Gupta and Mr. Smith misunderstand each other. Mr. Gupta feels he did not agree to the deadline, while Mr. Smith feels he did. Both need to understand how their communication styles are influenced by culture in order to avoid misjudging the other.

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    This document discusses cross-cultural communication between Mr. Gupta of an Indian company and Mr. Smith of a US outsourcing company. During a phone call, Mr. Smith requests business and that training be completed by a certain deadline. However, due to differences in high-context vs low-context communication styles between Indian and American business culture, Mr. Gupta and Mr. Smith misunderstand each other. Mr. Gupta feels he did not agree to the deadline, while Mr. Smith feels he did. Both need to understand how their communication styles are influenced by culture in order to avoid misjudging the other.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    17 views4 pages

    Cross Cultural Communication

    Uploaded by

    Kaustav Manna
    This document discusses cross-cultural communication between Mr. Gupta of an Indian company and Mr. Smith of a US outsourcing company. During a phone call, Mr. Smith requests business and that training be completed by a certain deadline. However, due to differences in high-context vs low-context communication styles between Indian and American business culture, Mr. Gupta and Mr. Smith misunderstand each other. Mr. Gupta feels he did not agree to the deadline, while Mr. Smith feels he did. Both need to understand how their communication styles are influenced by culture in order to avoid misjudging the other.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 4

    CROSS CULTURAL COMMUNICATION

    IMPACT AND CONSEQUENCES


    BY : KAUSTAV MANNA | SUDHANSHU CHATTERJEE

    CASE : 1 Kaustav Manna as Mr.Gupta. Sudhanshu Chatterjee as Mr. Smith.


    Mr.Smith,Senior Executive of a Global Outsourcing Company based in California,USA asking for business from Mr.Gupta, Training & Development Manager of an Indian based company.The conversation happens over telephone.

    LETS SEE.

    Mr.Smith calling

    Mr.Gupta receiving call.

    THE CULTURAL MISUNDERSTANDING


    After the first conversation Gupta feels that he clearly communicated to Smith that the training would not get done in the time he requested. On the other hand, Smith feels that Gupta clearly communicated that he would meet the deadline. How can this be? Smith, however, is used to low-context communication, relying heavily on the precise meaning of the words exchanged. From her perspective, Gupta agrees to the timeline when he responds ok. Most Americans in Guptas position would understand that Smith is still expecting the training to be completed on time.

    Both Smith and Gupta need to seek to understand the aspects of their communication styles which are impacted by culture. Smith needs to be careful not to judge Gupta as unreliable and Gupta needs to be careful not to judge Smiths response as rude and inconsiderate.

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