TOTAL QUALITY MANAGEMENT Class: IV 1. Quality is a. Excellence b. Conformity to requirements c. Meeting our own requirements d.

All of the above 2. Quality Planning roadmap was evolved by a. Deming b. Ishikawa c. Juran d. None of the above 3. Requirements should be agreed to by a. Customer b. Supplier c. Supplier and customer d. None of the above 4. Feedback form should be a. Clear b. Unambiguous c. Easy to fill d. All of the above 5. What is the UCL of the range chart where n=5 and R=0.004? a. 0.0085 b. 0.007 (Ans: d) (Ans: c) (Ans: c) (Ans: d) Semester: VIII

c. 0.0065 d. None of the above 6. The long term objective of the organization is contained in a. Vision b. Mission c. Quality policy d. None of the above 7. Measures of dispersion include a. Mean b. Variance c. Mode d. All of the above 8. Tool that helps prioritization include a. Histogram b. Pareto analysis c. Tally chart d. None of the above 9. The tool suitable to capture variation in process is a. Cause and effect diagram b. Flowchart c. Control chart d. None of the above 10. Six sigma was initiated by a. Allied signal b. Motorola c. General Electric d. None of the above PART - B 1. What is FMEA? Explain the stages of FMEA? (Ans: c) (Ans: c) (Ans: b) (Ans: b) (Ans: a) (Ans: a)

Failure Mode Effect Analysis is an analytical technique that combines the technology and experience of people in identifying foreseeable failure modes of a product or process and planning for its elimination. Stages of FMEA: 1. Specifying possibilities a. Functions b. Possible failure modes c. Root causes d. Effects e. Detection/Prevention 2. Quantifying risk a. Probability of cause b. Severity of effect c. Effectiveness of control to prevent cause d. Risk priority number 3. Correcting high risk causes a. Prioritizing work b. Detailed action c. Assigning action responsibility d. Check points on completion 4. Revaluation of risk a. Recalculation of risk priority number 2. Explain in detail on the requirements of ISO 14000? General requirements Environmental policy Planning Implementation and operation Checking and corrective action Management review