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PPT On MTNL
PPT On MTNL
PPT On MTNL
Mahanagar Telephone Nigam Limited is premier organization of the Government of India under the Ministry of Communications. The organization plays a very important role in providing the subscribers a number of services some of which are listed below Basic Telephone Services Mobile Services Internet I.S.D.N(Integrated Services Digital Network) P.S.D.N(Packet Switched Data Network) Local Leased Line Speech & Data Services
Introduction
The computer section of MTNL consists of various servers which are used for providing the various services. CUSTOMER SERVICES AND MANAGEMENT SYSTEM CSMS SERVER FINANCIAL MANAGEMENT SERVICES SERVER
FMS
Server
PRS
IVRSFRS
C.S.M.S
Preconnection work
Billing work
Billing work
Billing works refers to the work and the services related to the period after the installation of the telephone and related to the billing process.
Procedure adopted
Billing section receives fortnightly meter reading of the telephone number. Then billing is processed. Bill printing is done These bills are sent to the subscriber. Subscriber deposits the bill at the counter. Entries are made in the system. Data reaches and is maintained in the server
Procedure adopted
1.Shifting of telephone 2.Disconnection of telephone 3.Change of address 4.Change of name 5.STD & ISD facilities 6.CLI facilities
These are the various services provided by the C.S.M.S. server to the subscribers of M.T.N.L.
F.M.S. server
F.M.S. stands for Financial Management Services. As the name indicates, the chief function of this server is to deal with the financial aspects relating to the various employees as well as the exchange.
F.M.S server
1)Employees salaries. (2)Incentives or Perks. (3)Overtime. (4)Placement. (5)Promotion. (6)Transfer. (7)Maintaining the important dates such as date of joining, date of retirement. (8)Purchasing of new equipment's. (9)Payment of bills. (10)Loans.
Both CSMS and FMS servers share a common secondary storage system which is in RAID-5 configuration in addition to there own secondary storage. Both the servers are connected to each other so that in case of failure of either of these servers, the second one takes over the first one
SUBSCRIBER
STATUS
PAYMENT REMINDING CALL
PRS SERVER
IVRS SERVER
IVRS is interactive voice response system.
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