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Regression
Regression
Regression
907
a
Change Statistics F Change 133.697 df1 5 df2 144 Sig. F Change .000
R Square .823
Square .817
a. Predictors: (Constant), Service center Staff Behaviour, Service/Repairs Charges reasonable, Acknowledgement time, Post Sales Experience, All complaints/issues attended
ANOVA Model 1 Regression Residual Total Sum of Squares 136.447 29.393 165.840 df
F 133.697
Sig. .000
a
a. Predictors: (Constant), Service center Staff Behaviour, Service/Repairs Charges reasonable, Acknowledgement time, Post Sales Experience, All complaints/issues attended b. Dependent Variable: Dealership Experience
Coefficients
Standardized Unstandardized Coefficients Model 1 (Constant) Post Sales Experience Acknowledgement time Service/Repairs reasonable All attended Service Behaviour a. Dependent Variable: Dealership Experience center Staff complaints/issues Charges B -.106 .096 .032 .018 Std. Error .117 .054 .048 .030 .081 .027 .022 Coefficients Beta t -.908 1.773 .674 .610 Sig. .365 .078 .501 .543
.278
.064
.259
4.353
.000
.632
.059
.623
10.629
.000