CAPITATIVE ANALYSES OF FORTIS AND THERE COMPITITORS AGAINST CUSTOMER SATISFACTION TOTAL SAMPLE SIZE COMPARISION BWETEEN FORTIS

JEEWAN MALA HOSPITAL 200

NEAR BY AREA AREAS ARE DEV NAGAR TANK ROAD

COMPITITORS AGAINST CUSTOMER SATISFACTION

BALI NURSING HOME HOSPITAL

JEEWAN NURSING HOME HOSPITAL

JHADAWALAN

RAJENDRA PLACE

KOLMET HOSPITAL

PATAL NAGAR

KARAM PURA

KRITI NAGAR

HOSPITAL

BALI NURSING HOME HOSPITAL

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL 18 14 8 0

QUES 2-- USPs FOR THE HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE 12 7 5 3 9 7

QUES3-- DISLIKE ABOUT THE HOSPITAL STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED 9 7 6 9 6 3

QUES 4-- IMPROVEMENT IN HOSPITAL STAFF PARKING SPACE INFRASTRUCTER CLEANESS 13 10 5 4

ROOM SERVICES

QUES 5-- SECOND PREFERED HOSPITAL JEEWAN MALA B.L.K GANGA RAM FORTIS RML 15 4 7 8 6

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY 11 9 8 7 6

HOSPITAL

JEEWAN MALA HOSPITAL

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL 9 8 11 12

QUES 2-- USPs FOR THE HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE 12 7 5 7 7 1
18%

18%

QUES3-- DISLIKE ABOUT THE HOSPITAL STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED 6 5 6 6 5 12

QUES 4-- IMPROVEMENT IN HOSPITAL STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES 7 14 6 7 6

QUES 5-- SECOND PREFERED HOSPITAL JEEWAN MALA B.L.K GANGA RAM FORTIS RML 10 4 11 9 6

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY 9 8 10 8 5

HOSPITAL

KOLMET HOSPITAL

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL 21 9 6 4

QUES 2-- USPs FOR THE HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE 4 6 3 5 9 13

10% 33%

23%

QUES3-- DISLIKE ABOUT THE HOSPITAL

STAFF INFRASTRUCTER

9 12

WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED

5 8 6 0

QUES 4-- IMPROVEMENT IN HOSPITAL STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES 9 11 10 4 6

QUES 5-- SECOND PREFERED HOSPITAL JEEWAN MALA B.L.K GANGA RAM FORTIS RML 14 3 9 6 8

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY 11 9 9 8 3

HOSPITAL

JEEWAN NURSING HOME HOSITAL

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL 24 8 8 0

QUES 2-- USPs FOR THE HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE 7 6 0 4 8 15

QUES3-- DISLIKE ABOUT THE HOSPITAL STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED 11 10 4 9 6 0

QUES 4-- IMPROVEMENT IN HOSPITAL STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES 10 12 8 6 4

QUES 5-- SECOND PREFERED HOSPITAL JEEWAN MALA B.L.K GANGA RAM FORTIS RML 13 2 10 5 10

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY 10 5 6 12 7

HOSPITAL

FORTIS JESSARAM HOSPITAL

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL 13 9 7 11

QUES 2-- USPs FOR THE HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY 9 10 8

ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE

5 7 0

QUES3-- DISLIKE ABOUT THE HOSPITAL STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED 7 5 7 9 4 8

20%

10%

23%

QUES 4-- IMPROVEMENT IN HOSPITAL STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES 10 6 8 7 9

QUES 5-- SECOND PREFERED HOSPITAL JEEWAN MALA B.L.K GANGA RAM FORTIS RML 9 7 8 4 11

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL AVALIABILITY OF DOCTOR 24X7 12

CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY

6 8 6 8

RSING HOME HOSPITAL

SAMPLE SIZE

40

ECAUSE OF FOLLOWING REASON

Hospital preferred by number of reasons

20% 45% 35% NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL

Chart Title
16% 21% 16% 7% 12% ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE 28% DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY

Dislike about hospital

8% 15% 22% STAFF INFRASTRUCTER WAITING SYSTEM 23% 15% 17% ROOM FACILITES NOT PROPERLY CLEAN SATISFIED

Improvement in hospital
20% 32% 10% STAFF PARKING SPACE INFRASTRUCTER CLEANESS

13% 25%

CLEANESS ROOM SERVICES

Chart Title
JEEWAN MALA 15% 20% 18% 10% 37% B.L.K GANGA RAM FORTIS RML

Chart Title
15% 27% 17% GOOD TREATMENT 19% 22% PROPER PARKING SPACE AVALIABILITY OF DOCTOR 24X7 CLEANNEES

MALA HOSPITAL

SAMPLE SIZE

40

ECAUSE OF FOLLOWING REASON

Chart Title
30% 22% NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL

20% 28%

2% 18%

Chart Title
ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE 31% DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY

18% 13% 18%

ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS

Chart Title
STAFF 15% 30% 12% 13% 15% 15% INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED

Chart Title
15% 18% 15% 35% 17% STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES

Chart Title
15% JEEWAN MALA B.L.K GANGA RAM 10% 27% FORTIS RML

25%

23%

27%

RML

Chart Title
13% 20% 20% 25% GOOD TREATMENT PROPER PARKING SPACE AVALIABILITY OF DOCTOR 24X7 22% CLEANNEES

HOSPITAL

SAMPLE SIZE

40

ECAUSE OF FOLLOWING REASON

10%

Chart Title
NEAR BY HOSPITAL 15% 23% 52% RECOMMENDED BY SATISFACTION LEVEL IN PANAL

Chart Title
10% 15% 7% 23% 12% ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE

Chart Title
0% STAFF 15% 22% INFRASTRUCTER

STAFF 15% 20% 13% 30% 22% INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED

Chart Title
STAFF 10% 15% 22% 25% 28% PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES

Chart Title
20% 35% 15% 23% 7% JEEWAN MALA B.L.K GANGA RAM FORTIS RML

Chart Title
8% 20% 27% AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT 23% 22% PROPER PARKING SPACE

NURSING HOME HOSITAL

SAMPLE SIZE

40

ECAUSE OF FOLLOWING REASON

Chart Title
0% 20% 20% 60% NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL

Chart Title
17% 38% 15% 0% 20% 10% ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY

Chart Title
0% STAFF 15% 27% 23% 10% 25% INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED

Chart Title
10% 15% 20% 25% 30% STAFF PARKING SPACE INFRASTRUCTER CLEANESS

CLEANESS ROOM SERVICES

Chart Title
JEEWAN MALA 25% 32% 13% 25% 5% B.L.K GANGA RAM FORTIS

ESSARAM HOSPITAL

SAMPLE SIZE

40

ECAUSE OF FOLLOWING REASON

28% 18% 32% 22%

Chart Title
NEAR BY HOSPITAL RECOMMENDED BY SATISFACTION LEVEL IN PANAL

Chart Title
0% 18% 23% ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE

18% 13%

23%

DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE QUES3-- DISLIKE ABOUT THE HOSPITAL

20% Chart Title

26%

20%

17%

Chart Title
12% 23% STAFF STAFF 25% INFRASTRUCTER WAITING SYSTEM 15% 20% PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES

10%

23%

18% 17%

Chart Title
STAFF 23% 17% 20% 25% 15% PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES

Chart Title
JEEWAN MALA 28% 23% B.L.K GANGA RAM 10% 21% 18% FORTIS RML

Chart Title
20% AVALIABILITY OF DOCTOR

Chart Title
20% 30% 15% 20% 15% AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT

LITY OF DOCTOR

PARKING SPACE

COMPARISION BWTEEN FOUR HOSPITAL JEEWAN MALA KOLMET JWEEN NURSING HOME BALI

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R PARTICULAR NEAR BY HOSPITAL RECOMMENTRD BY SATISFACTION LEVEL IN PANAL JEEWAN MALA KOLMET 9 14 11 6 21 9 6 4

QUES 2-- USPs FOR THE HOSPITAL PARTICULARS ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE JEEWAN MALA KOLMET 12 7 5 7 7 1 4 6 3 5 9 13

QUES3-- DISLIKE ABOUT THE HOSPITAL PARTICULARS STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED JEEWAN MALA KOLMET 6 5 6 6 5 12 9 12 5 8 6 0

QUES 4-- IMPROVEMENT IN HOSPITAL PARTICULARS STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES JEEWAN MALA KOLMET 7 14 6 7 6 9 11 10 4 6

QUES 5-- SECOND PREFERED HOSPITAL PARTICULARS JEEWAN MALA B.L.K GANGA RAM JEEWAN MALA KOLMET 10 4 11 14 3 9

FORTIS RML

9 6

6 8

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL PARTICULARS AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY JEEWAN MALA KOLMET 9 8 10 8 5 11 9 9 8 3

E OF FOLLOWING REASON JEEWAN NURSING HOME BALI 24 8 8 0 23 7 9 0

40 35 30 25 20 15 10 5 0 6 11 4 6 9 0 8 8

14 21 9 JEEWAN MALA KOLMET NURSING HOME JEEWAN NEAR BY HOSPITAL RECOMMENTRD BY SATISFACTION LEVEL 24

100%

JEEWAN NURSING HOME BALI 7 6 0 4 8 15 12 7 5 3 9 7

80% 60% 40% 20% 0% SERVICES AND DOCTORS

1 7 7 5 7 12

13 9 5 3 6 4

JEEWAN MALA KOLMET NURSING HOME JEEWAN

ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE THEY HAVE THEIR OWN LABORATORY DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE

45 JEEWAN NURSING HOME BALI

11 10 4 9 6 0

9 7 6 9 6 3

40 35 30 25 20 15 10 5 0

12 5 6 6 5 6

0 6 8 5 12 9

0 6 9 4 10 11

JEEWAN KOLMET JEEWAN MALA NURSING HOME STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN

JEEWAN NURSING HOME BALI 40 10 12 8 6 4 13 10 5 4 8

35 30 25 20 15 10 5 0

45

6 7 6 14 7

6 4 10 11 9

4 6 8 12 10

8 4 5 10

13

JEEWAN MALA KOLMET NURSING HOME JEEWAN BALI STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES

Chart Title
JEEWAN NURSING HOME BALI 13 2 10 15 4 7
JEEWAN MALA B.L.K GANGA RAM FORTIS RML

6 9 11

8 6 9

10

10

5 10

8 6

11 4 10

9 3 14

10 13

JEEWAN MALA KOLMET NURSING HOME JEEWAN

JEEWAN NURSING HOME BALI 10 5 6 12 7 11 9 8 7 6

CLEANNEES

Chart Title
AVALIABILITY OF DOCTOR 24X7 GOOD TREATMENT PROPER PARKING SPACE 5 8 10 8 9 3 8 9 9 11

JEEWAN MALA KOLMET NURSING HOME JEEWAN

0 8 8

0 9 7

24

23

EEWAN NURSING HOME BALI IN PANAL

ACTION LEVEL

7 15 8 4 0 6 7 9 3 5 7 12

KOLMET NURSING HOME JEEWAN BALI

0 6 9 4 10 11 JEEWAN NURSING HOME

3 6 9 6 7 9 BALI

NOT PROPERLY CLEAN

8 4 5 10

13

NURSING HOME BALI

OOM SERVICES

RML

10 5 10

6 8 7

10 2 13

7 4 15

JEEWAN NURSING HOME BALI

LITY OF DOCTOR 24X7

7 12 6 5 10

6 7 8 9 11

JEEWAN NURSING HOME BALI

COMPARISION BWTEEN FORTIS AND JEEWAN MALA

QUES 1-- PARTICULAR HOSPITAL PREFERRED BY NUMBER PACTIENTS BECAUSE OF FOLLOWING R PARTICULAR NEAR BY HOSPITAL RECOMMENTRD BY SATISFACTION LEVEL IN PANAL QUES 2-- USPs FOR THE HOSPITAL PARTICULAR ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL THEY HAVE THEIR OWN LABORATORY ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE SERVICES AND DOCTORS NONE OF THESE QUES3-- DISLIKE ABOUT THE HOSPITAL PARTICULAR STAFF INFRASTRUCTER WAITING SYSTEM ROOM FACILITES NOT PROPERLY CLEAN SATISFIED FORTIS 7 5 7 9 4 8 FORTIS 9 10 8 5 7 0 FORTIS 13 9 7 11

QUES 4-- IMPROVEMENT IN HOSPITAL

PARTICULAR STAFF PARKING SPACE INFRASTRUCTER CLEANESS ROOM SERVICES QUES 5-- SECOND PREFERED HOSPITAL PARTICULAR JEEWAN MALA B.L.K GANGA RAM FORTIS RML

FORTIS 10 6 8 7 9

FORTIS 9 7 8 4 11

QUES 6--FACILITY WHICH PACTIENTS WANT WHEN THEY VISIT IN HOSPITAL PARTICULAR AVALIABILITY OF DOCTOR 24X7 CLEANNEES GOOD TREATMENT PROPER PARKING SPACE OWN LABORATORY FORTIS 12 6 8 6 8

ECAUSE OF FOLLOWING REASON JEEWAN MALA 9 8 11 12

50 40 30 20 10 0 45 40 35 30 25 20 15 10 5 0 FORTIS NEAR BY HOSPITAL RECOMMENTRD BY SATISFACTION LEVEL 11 7 9 13

JEEWAN MALA 12 7 5 7 7 1

SERVICES AND DOCTORS ALLTHE NECESSARY EQUPIMENT ARE AVALIABLE THEY HAVE THEIR OWN LABORATORY DOCTOR ARE AVALIABLE 2X7 IN A HOSPITAL ALL THE FACILITIES ARE AVALIABLE AT ONE PLACE

JEEWAN MALA 6 5 6 6 5 12

45 40 35 30 25 20 15 10 5 0

STAFF 45 WAITING SYSTEM ROOM FACILITES

INFRASTRUCTER NOT PROPERLY CLEAN

JEEWAN MALA 7 14 6 7 6

45 40 35 30 25 20 15 10 5 0

WAITING SYSTEM

ROOM FACILITES

NOT PROPERLY CLEAN

STAFF

PARKING SPACE

INFRASTRUCTER

JEEWAN MALA 15 4 11 4 6
45 40 35 30 25 20 15 10 5 0

JEEWAN MALA 9 8 10 8 5
50 40 30 20 10 0 FORTIS AVALIABILITY OF DOCTOR 24X7 CLEANNEES PROPER PARKING SPACE GOOD TREATMENT 8 6 8 6 12 JEEWAN MALA B.L.K GANGA RAM

PROPER PARKING SPACE

12 11 8 9 FORTIS

JEEWAN MALA 0 7 ISFACTION LEVEL 5 8 10 9 FORTIS

1 7 7 5 7 12 JEEWAN MALA

RE AVALIABLE

AT ONE PLACE

8 4 9 7 5 7 FORTIS INFRASTRUCTER NOT PROPERLY CLEAN

12 5 6 6 5 6 JEEWAN MALA

NOT PROPERLY CLEAN 6 7 6 14 7 JEEWAN MALA

9 7 8 6 10 FORTIS CLEANESS

FRASTRUCTER

6 11 4 8 7 9 FORTIS GANGA RAM FORTIS 15 4 11 4

JEEWAN MALA

8 6 8 6 12 FORTIS

5 8 10 8 9 JEEWAN MALA

Y OF DOCTOR 24X7