Emc Controlctr PDG

Product Description Guide
EMC ControlCenter Storage Software Enterprise
EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE
EMC ControlCenter Product Description Guide

Table of Contents
3 4 5 5 5 6 6 7 7 7 8 8 9 9 9 10 10 11 11 12 12 13 13 13 13 13 14 14 15 15 16 17 18 18 19 20 20 20 20 20 Table of Figures Tables Chapter 1: Introduction Overview Console-Symmetrix Manager Delivering the Vision for an Optimal Business Environment Todays Storage Management Challenges EMC Enterprise Storage EMC Enterprise Storage Network (ESN) Implementation Advantages The FibreAlliance and EMC The E-infostructure of Information Management Chapter 2: EMC ControlCenter Overview EMC ControlCenter Applications Storage Device Management Solutions Storage Network Management Solutions Storage Resource Management Solutions EMC ControlCenter Console Web Edition Framework Integration EMC ControlCenter Symmetrix Manager Chapter 3: EMC ControlCenter Console-Symmetrix Manager EMC ControlCenter Console Topology Map Alert Management Console Symmetrix Manager Local and Distributed Monitoring Supported Host Server Platforms Conguration Information Symmetrix Director Conguration Disk Director Conguration Mapping Front-End To Back-End Congurations Mainframe Volsers Conguration Status Information Communications Status Symmetrix Status Volume Status Performance Monitor Status Device Statistics
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Director Status Performance Information Dening Performance Thresholds Performance Status Indicator System Performance Director Performance Symmetrix Logical Volume Performance Physical Disk Performance Propagation of Status and Performance Advanced Performance Analysis Connectrix Manager Chapter 4: SRDF-TimeFinder Manager Managing SRDF Managing EMC TimeFinder Chapter 5: Configuration Manager Reallocate SLDs Congure SLDs Assign SLD Attributes Chapter 6: Symmetrix Optimizer Self-tuning User-controllable parameters Symmetrix Optimizer Quality of Service Chapter 7: ESN Manager ESN Manager Overview Capabilities Volume Access Functionality Protecting Data Implementing a Storage Subsystem Access Control Policy Creating the Storage Network Access Control Policy Meta Units Enforcing Access Control Policies Autopathing Command Line Interface Report Generation Chapter 8: Resource View Information Capabilities Resource View Operations Viewing Tabs Chapter 9: Resource Availability Chapter 10: Database Tuner Responding to Customer Needs Database Tuner Operations Information Gathering
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Chapter 11: Workload Analyzer Key Features Workload Analyzer Components WLA Collection Manager WLA Performance View WLA Reporting Features Host Performance Information Chapter 12: EMC Global Services EMC Professional Services EMC Customer Service EMC Global Technical Training
Table of Figures
7 12 14 15 16 17 17 18 19 19 21 22 22 23 24 24 27 27 29 30 32 32 33 34 37 40 41 43 44 46 48 Figure 1. EMC ControlCenter Suite of Product Functions Figure 2. EMC ControlCenter Console Figure 3. EMC ControlCenter Symmetrix Manager Performance Run Chart Figure 4. EMC ControlCenter Symmetrix Manager Monitor Symmetrix Conguration Figure 5. Director Layout Figure 6. Front-End Conguration Figure 7. Back-End Conguration Figure 8. Mapping Front-End to Back-End Congurations Figure 9. Mainframe Dataset Conguration Information Figure 10. Main Status Screens Figure 11. Main Performance Screens Figure 12. Set and Monitor Performance Thresholds Figure 13. System Performance Figure 14. Director Performance Figure 15. Volume Performance Figure 16. Propagation of Status Figure 17. SRDF Conguration and Status Information Figure 18. EMC TimeFinder Conguration Figure 19. Symmetrix Disk Reallocation Figure 20. Point-and-click end-user controls simplify the tuning process. Figure 21. Symmetrix Optimizer transparently recongures physical drives . Figure 22. Quality of Service Capabilities. Figure 23. ESN Manager Figure 24. ESN ManagerZoning Figure 25. Meta Unit Figure 26. EMC ControlCenter Resource View - Capacity Mapping Figure 27. EMC ControlCenter Console with Resource View Figure 28. EMC ControlCenter Resource Availability Figure 29. EMC ControlCenter Database Tuner Figure 30. EMC ControlCenter Database Tuner Mapping Capability Figure 31. EMC ControlCenter Workload Analyzer Main Window
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Figure 32. Symmetrix Physical Disk Performance Statistics Figure 33. Historical Analysis
Tables
50 Table 1. I/O load and CPU utilization
Chapter 1 Introduction
Todays IT managers face critical questions every day: How can we manage more information with fewer people? Or, handle increased customer demand for service? Or manage larger numbers of groups involved with enterprise management, all with separate points of contact? The answers to complex issues of information management emerge after the enterprise initiates a series of changes and adaptations. First, maximize human and computing resources, probably with a Storage Area Network (SAN) or an EMC Enterprise Storage Network (ESN), which allows the enterprise to store ever-increasing pools of data. Then add the Fibre Alliance MIB, which allows IT managers to monitor Fibre-channel-based hubs, switches, host bus adapters (HBA), routers, servers, and management software anywhere on the ESN. Finally, add EMC ControlCenter to bring all these elements together. ControlCenter provides a single point of management with the capability to manage, protect, and share all the information resources included on an EMC Symmetrix system, as part of a Connectrix system, or anywhere in the SAN/ESN.
Overview
EMC ControlCenter allows IT managers to manage a large infrastructure inexpensively, productively, without the need for additional personnel. ControlCenter brings a suite of powerful information management applications capable of addressing problems as small as one Symmetrix or as large as complex networks and hundreds of Symmetrix systems. If an IT manager needs to address a performance problem, ControlCenter can provide the tools.
Console-Symmetrix Manager
The Console-Symmetrix Manager of the EMC ControlCenter runs on three platforms: web browser, Windows, and UNIX. It provides a starting point to launch all management applications, such as Navisphere, Connectrix Manager, and InfoMover. The console allows users to access the auto-topology view, showing connections throughout the ESN, and provides monitoring for the Symmetrix, CLARiiON, Celerra, Connectrix and third party devices, such as switches and hubs. With Console-Symmetrix Manager as a base, EMC ControlCenter includes management options that monitor, congure/control, tune, and plan functions. EMC ControlCenter Console-Symmetrix Manager (Chapter 3) SRDF-TimeFinder Manager (Chapter 4) Symmetrix Disk Reallocation (Chapter 5) Symmetrix Optimizer (Chapter 6) ESN Manager (Chapter 7) Resource View (Chapter 8) Resource Availability (Chapter 9) Database Tuner (Chapter 10) Workload Analyzer (Chapter 11)
Delivering the Vision for an Optimal Business Environment
EMC provides centralized tools that simplify information management. EMC ControlCenter helps enterprises leverage business information and achieve full competitive advantage. With ControlCenter, managers gain a rugged infrastructure with the exibility to efciently deploy (and redeploy) human and computing resources. ControlCenter management tools help dene information infrastructure policies, thresholds, and parameters, track changing requirements, and provide a solid foundation for information growth. With centralized storage environments, such as Storage Area Networks (SAN) and the EMC Enterprise Storage Network (ESN), the EMC ControlCenter console displays icons for all Symmetrix Enterprise Storage Systems, as well as the Connectrix Enterprise Director, third-party switches and hubs, CLARiiON, and multi-platform server hosts. The FibreChannel interfaces built into Connectrix and other ESN components allow customers to physically extend the data center and increase performance. Similarly, ControlCenter's open architecture provides for storage network components that support the FibreAlliance MIB (V1.5 and V2.2). From the ControlCenter Console, users can monitor third-party switch and hub status and click on the appropriate icon to launch native management tools. EMC ControlCenter also supports MVS datasets and volsers (in Resource View); remote data collection for MVS, which avoids manual le transfer of Symmetrix performance data (in Workload Analyzer and Symmetrix Manager); and offers in-depth support for an MVS environment (in Resource Availability).
Todays Storage Management Challenges
As information continues to drive business in every industry around the world, information systems professionals face critical challenges ranging from stafng needs to maintaining a exible infrastructure: Shortage of qualied IT staff. Many companies operate from business sites around the world. They regularly use extended data centers and multiple operating systems, yet they experience difculty in nding sufcient qualied IT staff to handle these environments. The demand for personnel exceeds the supply, with rising salaries the result. Meeting Service Level Agreements. These limited staffs now face increased demands as a result of rising availability and performance expectations. Managing business continuance. Companies realize planned or unplanned downtime reduces productivity and unplanned downtime results in lost revenue. As a result, backup windows and disaster recovery testing shrinks dramatically, while the demands to support business continuance increase. Maintaining exible storage infrastructure. Because business requirements change quickly, companies must add and re-deploy open systems hosts regularly. IT personnel need exible storage to support these systems and the ability to dynamically reallocate resources. Capacity Planning. Growing volumes of required data demand that IT personnel analyze trends in performance and usage constantly. They then must efciently allocate resources to remain ahead of customer needs.
Figure 1. EMC ControlCenter Suite of Product Functions
Monitor
Configure
Information Management
Tune
Plan
Add the current trends in the marketplace to these challenges massive storage growth, storage consolidation, and management consolidation and a scenario emerges that only dynamic, integrated toolsets can handle, a toolset such as EMC ControlCenter.
EMC Enterprise Storage
As part of the EMC Enterprise Storage family, EMC ControlCenter provides software integrated with Symmetrix Enterprise Storage products and the Enterprise Storage Network. EMC ControlCenter can: Monitor throughout the Enterprise Storage Network, including third-party components Facilitate enterprise-wide information management, protection, and sharing Deliver the highest levels of performance, scalability, and connectivity Provide intelligence at the storage system level Utilize industry-standard interfaces
EMC Enterprise Storage Network (ESN)
EMC Enterprise Storage Network (ESN) achieves a leadership position in SAN technology with a high-speed, Fibre Channel-based network consisting of storage, switches, and hubs that expand EMC Enterprise Storage capabilities beyond the walls of the data center. ESN offers a faulttolerant, self-healing, enterprise-wide architecture that allows optimum management, protection, and sharing of all information resources in the enterprise.
Implementation Advantages
ESN offers signicant advantages in information consolidation, connectivity, multi-host support, ease of management, and enterprise value. The unique EMC ESN implementation package consists of hardware, software, consulting, product support services, and vendor-supplied equipment qualication. ESN, a specialized open network, offers universal data access for every major computing platform, operating system, and application across any combination of SCSI, Ultra SCSI, Fibre Channel, and ESCON technologies. With ESN, EMC delivers a complete Fibre Channel SAN solution comprised of the Connectrix Enterprise Director, Enterprise Storage Network Management Software, Enterprise Storage Network Professional Services, EMC customer service, and extensive SAN component interoperability activities.
When users combine ESN functionality (from Connectrix Manager and ESN Manager software) with EMC ControlCenter capabilities, system administrators gain unprecedented control of the information storage and connectivity environment. EMC ControlCenters simplied management functions mean IT departments can devote more time and staff to business services and application development.
The FibreAlliance and EMC
As a founding member of the Fibre Alliance, EMC works with Fibre Channel product companies to develop and implement common methods for managing Fibre Channel-based storage area networks (SAN) and computer servers. Members of the FibreAlliance include leading providers of Fibre Channel-based hubs, switches, host bus adapters, routers, servers, and management software. By helping customers implement Fibre Channel-based storage networks, the FibreAlliance gives customers the freedom to choose interconnect devices without concern for management capabilities across a heterogeneous environment. Fibre Channel users gain enhanced integration and functionality among Fibre Channel-based products, resulting in simplied management, enhanced cost-effectiveness, and rapid market deployment of SANs.
The E-infostructure of Information Management
Fallout from the information explosion leads to data centers straining to handle terabytes of information and areas of diminishing resources. Customers need readily available information within seconds. Organizations need management tools to drive the business and maximize the effectiveness of administrators. EMC ControlCenter provides necessary information management. A single console allows management of the E-infostructure as it extends across the storage network. EMC ControlCenter monitors, manages, and reallocates the resources in information centers. By deploying an EMC infostructure, companies ensure that their business remains ahead of the competition, that it continues to serve customers well, and that the organization provides well-protected and managed information.
Chapter 2 EMC ControlCenter Overview

EMC helps storage administrators manage the complete Enterprise Storage Network (ESN) with EMC ControlCenter. A simple conguration includes a single host connected to one Symmetrix system. More complex congurations include many clients using a network connection to multiple agents, each connected to multiple Symmetrix systems. ControlCenter monitors all systems in an Enterprise Storage Network (including Symmetrix, Connectrix, CLARiiON, or third-party switches and hubs) from a single management console that remains independent of host systems and location.
EMC ControlCenter Applications
EMC ControlCenter offers a suite of products that helps users manage devices, networks, and resources. Storage Device Management. The components in ControlCenter that manage Symmetrix device status, conguration, and performance include Symmetrix Manager, SRDF-TimeFinder Manager, Conguration Manager, and Symmetrix Optimizer. Storage Network Management. ESN Manager manages aspects of the storage network, specically topology, zoning, and volume access across the ESN. OnAlert offers added assurance to users through its dial-home capabilities for EMC-supplied switches. Storage Resource Management. Several ControlCenter components handle asset tracking, performance utilization, capacity utilization, and policy management from a host/application perspective. These components include Resource View, Resource Availability, Symmetrix Database Tuner, and Workload Analyzer. Users access these functions in the centralized, automated, integrated storage management environment of EMC ControlCenter. This environment supports the application view (versus the storage view), which allows users to make choices from a business perspective.
Storage Device Management Solutions
EMC ControlCenter storage device management solutions include Symmetrix Manager, SRDF-TimeFinder Manager, Conguration Manager, and Symmetrix Optimizer. Symmetrix Manager The Symmetrix Manager component of EMC ControlCenter speeds and simplies management of Symmetrix storage systems for maximum business benet. It allows convenient access to internal conguration information and provides the capability to obtain operational status, set performance thresholds, and monitor realtime performance of Symmetrix systems. EMC ControlCenter SRDF-TimeFinder Manager EMC ControlCenter uses SRDF-TimeFinder Manager to provide full user control of Symmetrix Remote Data Facility (SRDF) and EMC TimeFinder business continuance volumes (BCVs). A local or remote station monitors and controls these industry-leading solutions for business continuance and disaster recovery, enabling centralized management for the entire information infrastructure. SRDF facilitates business continuance and disaster recovery by maintaining a mirror image of a logical volume on a remote Symmetrix system. By initiating the SRDF-TimeFinder Manager, users can monitor SRDF status, including dynamic information, while the SRDF operation remains in progress. SRDF uses a Windows or UNIX Motif graphical user interface (GUI) and a command line interface for UNIX, Windows NT, and MVS automates SRDF operations.
EMC TimeFinder enhances enterprise productivity through creation of separately addressable mirrored volumes within a Symmetrix system. From a local or network-attached host, the SRDFTimeFinder Manager provides a UNIX or Windows GUI for creating BCV mirrored pairs and then establishing, splitting, or restoring the standard volume and the BCV. Users can monitor TimeFinder status including dynamic status information for an in-process TimeFinder operation and perform EMC TimeFinder operations. Conguration Manager Conguration Manager gives users maximum control over their Symmetrix environment allowing them to make conguration changes instantaneously to meet the needs of their evolving environment. Users are able to create Symmetrix Logical volumes from free space. Users can then specify the size, mirror protection level, and type of volume (STD, BCV, SRDF, or DRV). These Symmetrix logical volumes can then be assigned to ports on Symmetrix front-end host adapters. With dragand-drop simplicity, Conguration Manager lets administrators manually allocate storage or balance workloads by distributing volumes across multiple ports. Whether it is used to alleviate potential bottlenecks or align resources according to changing business needs, Conguration Manager lets you manage your environment more efciently. Symmetrix Optimizer Symmetrix Optimizer provides automatic performance tuning for Symmetrix disk drives. Optimizer minimizes the effort and expertise necessary to achieve optimum performance. Optimizer automatically monitors, analyzes, and moves highly active Symmetrix logical volumes to provide load balancing, and maintain optimal Symmetrix disk drive performance.
Storage Network Management Solutions
EMC ControlCenter storage network management solutions include ESN Manager and OnAlert. ESN Manager ESN Manager software streamlines management tasks across several specic SAN devices and their requisite tools. ESN Manager helps assign Symmetrix volume access controls for host bus adapters (HBAs), and offers a common zoning interface for supported switches. ESN Managers path conguration and management solution enable users to adapt quickly to changing environments. EMC OnAlert EMC OnAlert, a network management tool, provides monitoring and dial-home capabilities for an EMC-supplied switch. EMC OnAlert includes ESN Remote, Dial EMC, and SymmRemote. These components monitor the ControlCenter server for errors, and send information about the error to the EMC Service Center. From a remote location, an EMC technical specialist runs diagnostics on the troubled device, determines the nature of the problem, and either xes it remotely (if possible), or noties the proper Customer Service Representative for an on-site repair. EMC OnAlert ensures that critical business information remains protected and available.
Storage Resource Management Solutions
EMC ControlCenter resource management solutions include Resource View, Resource Availability, Symmetrix Database Tuner, and Workload Analyzer. EMC ControlCenter Resource View Resource View provides a single screen end-to-end display of the entire storage infrastructure. Combining host lesystem and database mapping with Symmetrix mapping enables Resource View to provide a complete view of the storage environment. Users can explore the storage infrastructure with context-sensitive tabular displays or a visual Links View screen that separates each level of the storage system into vertically stacked windows. Users can begin from any point to drill down or drill up.
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Creating Line-of-Business groups makes the environment easier to manage. These groups allow combinations of storage environment components, with capability to create groups for unied management, whether by geography, application or computer platform. Resource Availability Resource Availability allows users to manage logical storage resources across MVS, Windows, and UNIX servers through one application. With one tool, users can allocate resources and set alertbased policies. Resource Availability delivers the functionality required to manage storage resources throughout the enterprise. The autox function automatically xes certain errors, with decisions about automatic xes made as policy-driven functions. Reporting capabilities give users sufcient information to act proactively and ensure maximum uptime, so important information remains available 7 X 24 X 365. Database Tuner Database Tuner uses host-to-storage mapping technology for application-level tuning for Oracle database (open systems) environments. Database Tuner allows users to identify database performance problems in the server, database, or storage. Users can evaluate accumulated logical performance data proactively. Seeing the same screen displays allows storage and database administrators to work together to identify, detect, and resolve potential throughput problems, before the problem occurs. A unique sampling method requires minimal CPU overhead and allows frequent monitoring of active database performance. Workload Analyzer Workload Analyzer helps the storage administrator perform trend analysis, a critical part of capacity planning. As a post-processing tool, the Workload Analyzer complements the real-time component-level performance data collected by EMC ControlCenter Symmetrix Manager. The Workload Analyzer allows the storage administrator to collect, analyze, and graph historical performance data from across the enterprise on a single Windows 98, Windows 2000, or Windows NT management station. Workload Analyzer helps identify performance trends and assists in problem isolation. The output can focus I/O tuning, conguration, or upgrade enhancements on the most benecial areas. In addition, the "analyst mode" function takes samples at frequent intervals to help isolate the problem.
EMC ControlCenter Console
Graphical user interfaces (GUIs) for Windows 98, Windows 2000, Windows NT, UNIX Motif, and a web-based browser provide easy, intuitive access to EMC ControlCenter. The browser-based interface for EMC ControlCenter supports monitoring of all components across the ESN. A command line interface (CLI), included with SRDF and TimeFinder software, assists in production task automation via user-created scripts.
Web Edition*
Developed for monitoring the ESN, the Web Edition Console allows users to: Discover Fibre Channel devices compliant with Fibre Alliance MIB 1.5 and MIB 2.2. Display the Enterprise Storage Network (ESN) topology map and event log. Launch ESN management software, including EMC ControlCenter Console and Symmetrix Manager, Connectrix Manager, Celerra Manager and other ESN monitoring tools.
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Figure 2. EMC ControlCenter Console
Symmetrix Manager
Connectrix Manager
Framework Integration
EMC ControlCenter provides integration modules for CA Unicenter TNG, Hewlett-Packard OpenView, IBM Tivoli TME, and Bull OpenMaster. EMC ControlCenter also provides an SNMP MIB agent for integration with other frameworks, further supporting a simplied management environment.
EMC ControlCenter Symmetrix Manager
EMC ControlCenter includes the Console and Symmetrix Manager plus optional components. A browser-based interface gives users monitoring capability for the ESN, performance threshold setting, and monitoring for the Symmetrix system. Symmetrix Manager provides convenient access to Symmetrix internal conguration, operational status, and real-time performance information extracted continuously and displayed in real time. Extensive windowing capabilities provide access to a wide range of physical and logical views. NOTE: EMC ControlCenter Console and Symmetrix Manager are prerequisites for using the optional capabilities. See Chapter 3 for details.
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Chapter 3 EMC ControlCenter Console-Symmetrix Manager

This chapter focuses on the central role that EMC ControlCenter Console-Symmetrix Manager plays in EMC ControlCenter.
EMC ControlCenter Console Topology Map
The EMC ControlCenter Console displays topology information, provides alert management, and uses windows to present several views of the data. The topology map (available in the Web Edition of the Console) displays the topology conguration and status of all ESN-managed objects (e.g., storage arrays, switches, hubs, CLARiiON, and other devices). The icon's color indicates the status of the component. Click the appropriate icon for detailed management and diagnostic information for a device within EMC's Enterprise Storage Network. Click a Symmetrix icon to launch Symmetrix Manager or click the Connectrix icon to launch Connectrix Manager (which provides detailed fabric- and path-specic views). Click to launch management tools for hubs and switches supporting the Fibre Alliance. ControlCenter supports additional sorting and ltering capabilities that focus the view and quickly locate specic objects or congurations. A user may designate a "Line of Business" view that allows grouping of objects within the ESN by the application that those objects support.
Alert Management
Users dene levels for both status and performance alerts and monitor devices at the group or individual levels. Alert Manager allows administrators to create more exible management congurations. I/O statistics help structure the alerts at the Symmetrix system and switch port levels. Symmetrix Manager congures thresholds for the Symmetrix system components.
Console
From the EMC ControlCenter Console, click on a Symmetrix icon in a conguration (Figure 2). This action launches Symmetrix Manager and initiates the main window display (Figure 4). The main window includes: Menu Bar Quick Access Toolbar Performance Run Chart System Status Indicators System Information
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Figure 3. EMC ControlCenter Symmetrix Manager Performance Run Chart
Color-coded Levels of Information All windows use color to show viewers various levels of information: Green indicates acceptability. Yellow alerts the user to an in-process, incomplete, or questionable situation. Red warns of unacceptability. Storage administrators use color coding to quickly navigate through Symmetrix Manager and display in-depth information. This comprehensive, easy monitoring of many storage system levels encourages optimized, high levels of Symmetrix system performance.
Symmetrix Manager
The Symmetrix Manager component monitors and displays conguration, status and performance information about Symmetrix storage. By continuously extracting and displaying information in real time, Symmetrix Manager promotes efcient and effective management of Symmetrix systems. A choice of graphical user interface (Windows 98, Windows NT, UNIX Motif, or Web Edition) provides quick, intuitive access to both top-level information and supporting detail. Extensive windowing capabilities provide simultaneous display of multiple windows. Enterprise-wide monitoring capabilities enable monitoring of all Symmetrix systems from a single management console, regardless of location.
Local and Distributed Monitoring
Symmetrix Manager offers local and distributed monitoring of both open systems and mainframe volumes. It runs from a local host or as part of a distributed client/server implementation. Local implementation. EMC ControlCenter software resides on a Windows NT- or UNIX Motifbased system and communicates with the Symmetrix directly. Distributed implementation. The GUI for an EMC ControlCenter client displays on a workstation (Windows 98, Windows 2000, or Windows NT) or through a web-enabled browser. The client communicates over a TCP/IP network with an agent residing on a Windows NT, UNIX, or MVS/ESA system. The agent uses the host system's channel connection to poll the Symmetrix system.
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ControlCenter can monitor multiple Symmetrix system across the Enterprise Storage Network.
Supported Host Server Platforms
EMC ControlCenter monitors and controls storage for the following platforms: Bull Escala Systems running AIX Compaq Alpha systems running Compaq Tru64 UNIX Hewlett Packard 9000 systems running HP-UX IBM RS/6000 and SP2 systems running AIX Intel systems running Windows Linux systems Mainframe systems running OS/390 NCR 34xx, 35xx, 36xx, and 5100 systems running SVR4 Sequent Symmetry and NUMA-Q systems running DYNIX/ptx SGI Challenge S, L, DM, and XL, and Origin systems running IRIX Siemens RM400 and RM600 systems running Reliant UNIX Sun SPARCserver and Enterprise Server systems running Solaris
Conguration Information
Symmetrix Manager provides a physical view of storage to facilitate data placement and maximize volume availability. Mapping from the physical to logical view is provided with ResourceView, detailed in Chapter 8. NOTE: Datasets, the equivalent of a le system in open systems, only exist in MVS. Figure 4. EMC ControlCenter Symmetrix Manager Monitor Symmetrix Conguration
Director Layout
Back-End Layout Logical Volume to Physical Disk Mapping
Front-End Layout Host to Logical Volume Mapping
Simultaneous use of different synchronized windows reveals key interrelationships and different levels of information, particularly conguration of the: Symmetrix directors Front-end host adapters (Channel Directors) Back-end disk adapters (Disk Directors)
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Symmetrix Channel Director Conguration
Clicking a button on the overall Channel Director Conguration screen reveals detail about the front-end SCSI and Fibre Channel Directors. Storage administrators who know the Symmetrix storage systems director conguration can re-assign storage to a disk director with great accuracy. It makes little sense, for example, to allocate disks to reside behind a director with 20 disks already behind it, especially when a director with only ve disks is available. The Symmetrix Channel Director GUI provides information about the Symmetrix logical volumes associated with the front-end directors and identies the groups of disks associated with each disk director. This display shows each Symmetrix port and the type of director managing each populated director slot for: Fast-Wide or Ultra SCSI Director (SA) Fibre Channel Director (FC) Disk Director (DA) Parallel Channel Director (CA) ESCON Channel Director (EA) SRDF Remote Link Director (RA) Figure 5. Director Layout
Storage administrators quickly can determine port status by looking at the colors of the port buttons (e.g., green for online, yellow for ofine, and red for non-functional). The Status Information section in this chapter provides additional details.
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Figure 6. Front-End Conguration
Symmetrix Manager displays: Host name Director number Port number Target/LUN (SCSI/Fibre addressing) Symmetrix logical device number or target/LUN protection method used Meta devices BCV (when business continuance volumes are congured with EMC TimeFinder via the EMC ControlCenter Control Option)
Disk Director Conguration
Symmetrix Manager displays detailed back-end conguration information that maps Symmetrix logical volumes to physical disks. Figure 7. Back-End Conguration
Clicking on a specic Disk Director button in the overall Director Conguration window reveals the following data for each port: Disk Director number Interface (back-end port)
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Physical device target ID Symmetrix Logical device number Device type (mirrored disks, hot spare, RAID parity device, etc.) The same window shows the Symmetrix back-end disk adapter (which addresses the physical device target ID); the Symmetrix logical device number; individual volumes and hyper-volumes within a physical device.
Mapping Front-End to Back-End Congurations
Simultaneously opening different conguration windows shows the component relationships. Opening the Channel Director Conguration and the Disk Director Conguration windows displays the relationship between the front- and back-end directors. This knowledge helps plan volume allocation and maintain a balanced back end. Figure 8. Mapping Front-End to Back-End Congurations
Opening both the Channel Director and Disk Director Conguration windows shows the location of single or multiple devices. Clicking on a display in one window highlights related information in the other window, including: Disk Director connection for a given device Devices on a given port Disk devices connected via a given host adapter Disk devices associated with a given host The Resource View option (Chapter 8) provides additional host-to-Symmetrix mapping capabilities.
Mainframe Volsers Conguration
The Symmetrix Manager component displays mainframe volsers information. By simultaneously displaying the mainframe volser, the host director conguration, and the disk directors conguration windows, users can simplify performance decisions and conguration optimization.
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Figure 9. Mainframe Dataset Conguration Information

Volume Status
Volume Details
MVS Dataset List
Status Information
Symmetrix Manager constantly monitors the elements involved in the Symmetrix storage process. Colors immediately show non-functional devices and Symmetrix Manager automatically propagates that information, passing it to pre-determined individuals or systems.
Figure 10. Main Status Screens
The dockable System Status window (right side of the main window) provides a quick, colorcoded view. Clicking on individual indicators reveals the next level of information. The base component, EMC ControlCenter Console-Symmetrix Manager, continuously monitors and displays: Host/Symmetrix communications status Symmetrix overall status Volumes status
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Performance monitor status Device statistics Physical Device statistics Director status
Communications Status
The communication icon color shows the Communication Status, or the state of the link between host and Symmetrix systems.
Symmetrix Status
The Symmetrix status button monitors the complete Symmetrix environment and changes color if a Symmetrix system error occurs. Clicking on the button displays a matrix of the monitored errors. Color-coding within the matrix enables the storage administrator to quickly see the environment status. This button tracks key environmental factors (e.g., temperature, power supply, volume readiness, RAID and SRDF device readiness, and faults). Symmetrix Status links directly to EMC's Customer Support Center system for constant system protection. After automatically executing a customized script that activates a pager or sends e-mail announcing an environment error condition (e.g., a PhoneHome report), EMC noties the customer and schedules a service call.
Volume Status
The color of the Symmetrix Volume Status icon varies with the state of each logical volume (e.g., whether data is available, volumes are ready, volumes are mirrored, or host access is available). Clicking on the Volume Status button displays the status of each logical Symmetrix volume by number. Clicking on an individual volume reveals volume properties with both front- and backend information. Navigating through detailed volume information gives storage administrators sufcient information to take corrective action and ensure optimum data placement and availability. Symmetrix Manager updates volume status information after each pre-determined polling interval.
Performance Monitor Status
Clicking on the Performance Monitor Status icon generates a Performance Run chart that displays hit ratios, write ratios, and I/Os per second. Users can dene the current and historical data plotted on this chart.
Device Statistics
The Device Statistics icon registers information about Symmetrix logical volumes performance. Similarly, the Physical Device Statistics icon registers information about the Symmetrix physical disk performance.
Director Status
The Director Status window reveals the status of each type of Director in the Symmetrix conguration. Clicking on any director button shows the directors detailed conguration. Green Yellow Red Director and at least one port or interface online All ports and interfaces ofine Director not responding
Performance Information
By monitoring performance in real time, Symmetrix Manager allows storage administrators to store and retrieve data efciently and effectively and meet business application needs.
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Figure 11. Main Performance Screens
System Performance Volume Performance
Director Performance
Symmetrix Manager continuously monitors and displays: System Performance for all front-end Channel Directors Director Performance, by type of Director Symmetrix Logical Volume Performance for individual disk devices Physical Disk Performance for individual disk devices
Dening Performance Thresholds
Symmetrix Manager measures performance against user-dened thresholds, with overall system performance measured according to parameters for: Hit ratio Write ratio I/Os per second Hit ratio determines the effectiveness of cache; write ratio determines whether Symmetrix activity matches the expected ratio of read/write activity for the connected hosts. Symmetrix Manager gauges Symmetrix logical volume and physical disk performance against upper and lower limits for I/Os per second, total hit ratio, write ratio, read hit ratio, and throughput. ControlCenter provides default settings for all these parameters. Users can set the parameters to reect preferred limits, actual thresholds for each parameter, and request notication of deviations from dened parameters.
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Figure 12. Set and Monitor Performance Thresholds

Symmetrix Performance Status
Volume Performance Status and Graphs Dening Performance Thresholds
Performance Status Indicator The Performance Status Indicator dockable window shows overall performance within the established ranges for the hit ratio and the write ratio. Gray Green Red Data unavailable because of incomplete polling cycle Ratios within established ranges Ratios outside established ranges
System Performance
The Performance Display Area graphs overall Symmetrix performance, and presents short- and long-term information about I/O per second, hit ratio, and write ratio. Users click check boxes in the Main Window to enable/disable these individual line graphs, or display them simultaneously. Figure 13. System Performance
Director Performance
Symmetrix Manager monitors and presents comparative performance information for the Directors, with separate statistics for: Disk Directors SCSI Directors Fibre Channel Directors Parallel Channel Directors ESCON Channel Directors Remote Link Directors
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Colored and patterned bar graphs simultaneously display the performance for individual director types selected, with either short- or long-term performance views. Figure 14. Director Performance
Disk Director performance compares: Write ratio Prefetch utilization percentage (percentage of the prefetched data used by the hosts) Prefetch tasks percentage (compares read tasks to prefetch tasks) I/Os per second of each director SCSI Director, Fibre Channel Director, Parallel Channel Director, ESCON Channel Director, and Remote Link Director performance compares: Write ratio Hit Ratio I/Os per second of each director
Symmetrix Logical Volume Performance
Symmetrix Manager captures Symmetrix logical volume statistics, allowing administrators to set thresholds, monitor alerts, and graph current performance values at the Symmetrix logical volume level. Symmetrix Manager monitors and displays comparative performance of the Symmetrix logical volumes, and measures: I/Os per second Total hit ratio Write ratio Read hit ratio Throughput The window displays each performance measurement separately. A button represents every active device; its color indicates status relative to user-selected limits. Users can reset limits and Symmetrix Manager can generate new performance information. Green Yellow Red Device performs better than the lower of two user-selected variables Performance between lower and upper limits Activity exceeds upper limit
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Figure 15. Volume Performance
The display window also graphs device performance. Sorting options (by volume number, name, or statistical value) helps storage administrators track individual disk activity, check load balance, and identify hot disks (e.g., disks with higher activity level).
Physical Disk Performance
Administrators can use Symmetrix Manager to capture physical disk device statistics, set thresholds, monitor alerts, and graph current performance values. This information allows administrators to monitor and isolate performance bottlenecks on specic Symmetrix disks. Administrators can view disk statistics by disk director, interface, or target, and evaluate read, write, and total measures. Read Read commands per second Average read request size Read throughput Write Write commands per second Average write request size Write throughput Totals Read/Write ratio Total throughput Note: Workload Analyzer also captures this information for historical analysis (see Chapter 11).
Propagation of Status and Performance
The Symmetrix Manager component propagates status and performance information to the EMC ControlCenter Console in several ways: Figure 16. Propagation of Status
Enterprise Status
All Symmetrix Status Volume Status Single Symmetrix Status
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Sending e-mail to a pre-selected address. Paging a pre-determined phone number. Notifying the EMC ControlCenter Console. The EMC ControlCenter Console constantly displays the Symmetrix conguration. Any exceptions to the status change the color of the Symmetrix icon in the Console display box (green, yellow, red). Notifying an Enterprise Management Framework. Integrating ControlCenter into an SNMPcompliant enterprise management framework gives administrators a single point of enterprise control and simplies exception management on managed devices. After detecting an event anomaly, ControlCenter passes the information directly to the framework. NOTE: If an error occurs in the Symmetrix system, the service processor in the Symmetrix auto-
matically contacts EMC.
Advanced Performance Analysis
Workload Analyzer, a post-processing tool, offers advanced performance analysis (e.g., historical comparisons and trend analysis) that complements the realtime performance monitoring of Symmetrix Manager. Chapter 11 contains additional information.
Connectrix Manager
The browser-based interface for EMC ControlCenter supports monitoring of all components across the ESN. Clicking on the Connectrix icon allows administrators to launch Connectrix Manager and native management tools for supported third-party switches and hubs. The Connectrix Manager software consists of two components: Connectrix Server consistently deploys fabric-wide management of multiple Connectrix directors. Connectrix Manager provides element-specic management and control using graphical displays of Connectrix front and rear views. Users click the various device components to manage tasks (such as assigning protection/access, blocking/unblocking port access, monitoring performance, event recording, and fabric conguration).
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Chapter 4 SRDF-TimeFinder Manager

Symmetrix Remote Data Facility (SRDF) and TimeFinder offer industry-leading information protection solutions for disaster recovery and business continuance. SRDF-TimeFinder Manager provides full user control of SRDF through a graphical user interface (GUI). The GUI allows management of TimeFinder and SRDF as an alternative to the CLI included with the TimeFinder and SRDF products. SRDF-TimeFinder Manager can control and monitor SRDF and TimeFinder operations via a UNIX or Windows platform.
Managing SRDF
In order to provide disaster recovery capabilities, SRDF maintains a mirror image of Symmetrix systems data in a physically separate site. The SRDF/TimeFinder Manager option enables users to query SRDF status and control SRDF operations. The SRDF GUI allows users to congure SRDF attributes, and suspend and resume SRDF links and volumes. The SRDF-TimeFinder Manager option allows effective and efcient control of SRDF information protection activities because it: Simplies business continuance planning and testing. Reduces backup/recovery costs while improving organization and utilization of enterprise data. Enhances overall effectiveness and integrity of recovery procedures and application availability. Strengthens competitive advantage by reducing the time and effort required for business recovery. In event of an unplanned outage, the SRDF-TimeFinder Manager option automates and accelerates the full restoration of data center operation and critical business operations. During normal operation, it facilitates access to identical copies of key business data, allowing parallel use of the original data to deliver enhanced application performance and increased application availability. SRDF Congurations The SRDF information protection solution maintains a mirror image of data at the logical volume level on a remote Symmetrix. Users can view the SRDF conguration, monitor status (including dynamic status information during an in-progress SRDF operation), and perform SRDF operations. It displays both the source and targeted mirrored pairs in an SRDF conguration, allowing users to see a Remote Link Director Group, its associated devices, and the relationships between the source and target volumes.
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Figure 17. SRDF Conguration and Status Information
Storage administrators can congure and manage SRDF operations for individual SRDF mirrored pairs or groups of SRDF volumes. Administrators determine volume grouping (e.g., disks associated with a given database, or an application, or the e-mail system).
Managing EMC TimeFinder
By creating separately addressable mirrored volumes (e.g., BCVs), TimeFinder enhances enterprise productivity and delivers optimal information protection. Splitting a BCV off from the standard volume allows TimeFinder to create point-in-time copies. The instant availability of these copies supports host applications and processes (e.g., workload compression, application development and testing, le transfers and backup, and decision-support operations). TimeFinder uses the BCV to restore data and execute a business recovery operation. Separately mirroring the BCV either locally or remotely through SRDF provides additional protection. EMC TimeFinder Congurations Users can congure, initiate, and monitor TimeFinder operations with the SRDF-TimeFinder GUI via point-and-click operations. The GUI simplies the set-up of groups of devices for monitoring status or performing TimeFinder operations. An operation begins by clicking on one or more BCVstandard volume icon pairs, then selecting a specic menu operation. The Windows GUI displays multiple BCVs associated with a single standard, so users can produce a sophisticated information protection strategy. Figure 18. EMC TimeFinder Conguration
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TimeFinder Manager performs the following operations: Establish a BCV pair Re-establish a BCV pair Restore from a BCV device Restore a BCV device incrementally Perform regular, differential, reverse, reverse differential, and instant splits NOTE: Mirrored BCVs use differential and reverse splits. An instant split makes BCV data
immediately available to the host, and can enhance all varieties of splits. The EMC TimeFinder Product Description Guide contains an in-depth description of BCV operations.
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Chapter 5 Conguration Manager

Conguration Manager gives users maximum control over their Symmetrix environment allowing them to make conguration changes instantaneously to meet the needs of their evolving environment. With Conguration Manager, customers can reallocate Symmetrix Logical Devices (SLDs), congure SLDs, and assign SLD attributes. Conguration Manager currently supports open systems hosts.
Reallocate SLDs
Conguration Manager enable reallocation of Symmetrix Logical Devices by: Moving a Symmetrix Logical Device from one host adapter to another, or from one port to another on the same host adapter Adding a SLD to particular host adapter and port Removing a SLD from a particular host and port Allocation involves selecting the device with the mouse and dragging it to the last device of the director and port in the new location. CLI access to reallocation functions is also available. Users can assign both congured and uncongured devices with Conguration Manager. Allocation involves selecting the device with the mouse and dragging it to the last device of the director and port in the new location. Figure 19. Conguration Manager SLD Reallocation
Conguration Manager preserves all data during this process. The administrator rst assigns a SLD then updates the host le system so that the host recognizes the new conguration.
Congure SLDs
Conguration Manager allows to take a physical disk and create SLDs and metavolumes; these functions are available via CLI. Mirror protection levels can then be assigned to these newly created SLDs and metavolumes.
Assign SLD attributes
Conguration Manager allows you to assign SLD attributes such as STD (standard), BCV, or DRV via CLI. DRVs are used by Optimizer. Conguration Manager also allows users to swap source and target designations in an SRDF conguration. The data is preserved during this process.
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Chapter 6 Symmetrix Optimizer

Symmetrix Optimizer provides automatic tuning for Symmetrix disk drives by balancing performance and eliminating potential bottlenecks. Automatic balancing of I/O activity across physical drives reduces the effort and expertise required to achieve optimal Symmetrix performance. By accessing the Symmetrix Quality of Service function through Symmetrix Optimizer, users control the BCV (TimeFinder), DRV (Optimizer) and SRDF copy pace. Symmetrix Optimizer brings several advantages to open systems and mainframe performance because it: Introduces a smooth, automated process for disk drive load-balancing to replace a time-consuming, error-prone manual approach. Adapts proactively to changing application environments and provides optimum disk performance. Employs automatic, continual, long-term tuning to address problems before they occur. Protects data during tuning operations, eliminating the risk inherent in host-based tuning methods. Maximizes availability and associated revenues by avoiding disruption caused by manual, hostbased tuning efforts. Reduces response time lags during peak I/O loads (e.g., the most critical revenue-generating periods). Supports all OS platforms with a single tool. Figure 20. Point-and-click end-user controls simplify the tuning process.
Self-Tuning
High-demand disk drives experience excessive head movement, which slows read/write activity and diminishes overall performance. Symmetrix Optimizer automatically performs critical tuning functions, balancing active Symmetrix logical volumes (hot spots) with low activity logical volumes (cold spots) across disk drives. By balancing seek activity and reducing contention among drives, Symmetrix Optimizer improves throughput within the Symmetrix system and generates optimal response times.
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Symmetrix Optimizer collects and analyzes Symmetrix logical volume activity, identies highactivity volumes that cause disk contention, and physically recongures the volume layout for optimal disk drive performance by mirroring and then live-swapping the identied volumes.
User-Controllable Parameters Symmetrix Optimizer gathers statistics on Symmetrix logical volumes by making system calls to
the Symmetrix. Through Symmetrix Manager software, users set sampling and analysis criteria that tailor Optimizers behavior to the unique requirements of the environment. Users can dene parameters that include: Activating/deactivating Symmetrix Optimizer Activating/deactivating Swap Approval Sampling frequency Number of samples to maintain in the database Number of samples to collect between swaps Sample collection exclusion times Volume swap exclusion times Symmetrix Logical volume swap eligibility and priority Copy pace for BCV, DRV, and SRDF Volumes (Quality of Service feature) Concurrent swaps up to four at one time Symmetrix Optimizer employs a weighted algorithm to analyze the statistics. It seeks to minimize the I/O activity on each physical disk and balance the activity across the disks by transparently swapping the physical location of Symmetrix logical volumes. Symmetrix Optimizer rst identies two Symmetrix logical volumes for the swap, then copies data to equal size and emulation Device Reallocation Volumes (DRVs). The volumes remain available during this procedure. When both DRVs contain the data from their respective migrating volumes, the data is copied to the new locations. Each volume is resynchronized with the DRVs and other mirrors. Finally, Symmetrix Optimizer splits the swap DRVs from the logical volumes, making them available for the next swap operation. The entire data swap process remains transparent to end users and applications. Symmetrix Optimizer protects data throughout the process and guarantees the transactions. After the swap, data collection resumes and Symmetrix Optimizer begins capturing statistics from the changed conguration. In accordance with established parameters, Symmetrix Optimizer can choose to make another swap when appropriate. The default settings for Optimizer allow for one swap every 24 hours. If a swap is not required in a 24-hour cycle, it does not perform a swap. Users can change the settings to allow a swapping level best suited for their environment (e.g., more or less swapping). Users can also specify if they would like concurrent swaps. Optimizer can perform up to 4 swaps at one time. In order to perform more than one swap, users will require additional DRVs. One will be required for each size volume that is congured in the Symmetrix, multiplied by the number of concurrent swaps. For example, if a customer decides that they would like to perform 3 swaps at one time, and they have 4 GB and 9 GB Symmetrix logical volumes, that customer would need three pairs of 4 GB DRVs and three pairs of 9 GB DRVs. A swap log is also provided so that the user can determine what has been moved and to where. This log is constantly updating itself and is always available to the customer through a GUI interface.
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NOTE:
Swapping changes only the back-end conguration; it does nothing to alter the front-
end conguration. Figure 21. Symmetrix Optimizer transparently recongures physical drives in real time.
Symmetrix Optimizer Quality of Service
Optimizer includes the Quality of Service function, which allows users to control the copy pace of TimeFinder, SRDF, and Symmetrix by setting priority levels for each logical volume. Users can decide, for example, whether processing production application I/O is more timecritical than Optimizer and TimeFinder functions. Then, they can lower the QoS settings on DRVs and BCVs, which allows the production application I/O to use more of the internal Symmetrix resources. Figure 22. Quality of Service Capabilities.
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Chapter 7 ESN Manager

ESN Manager Overview
ESN Manager brings dynamic organization and simplied management to Fibre Channel storage networks. Centralized, heterogeneous access control for data volumes and the storage network also allows conguration and monitoring capabilities for the entire SAN environment. Administrators only need to manage data access once at the storage level instead of at every server level. Because Enterprise Storage Networks continue to grow in size and complexity, managers need proper tools to avoid costly and time-consuming practices. ESN Manager allows administrators to manage data access once, at the storage level, instead of multiple times at the server level. With an intuitive GUI or CLI, volume access control, centralized zoning, and individual path management, ESN Manager brings dynamic organization and simplied management to the ESN environment. By streamlining management procedures and dramatically increasing the cost effectiveness of IT investments, ESN Manager helps reduce operational costs and minimize risk. Figure 23. ESN Manager
Capabilities
ESN Managers single interface allows administrators to: Manage paths to storage using Volume Access Control and Zoning technologies. Obtain a high level or detailed view of the SAN topology, with displays showing information about Host Bus Adapters (HBAs), Fibre Channel switches, Symmetrix systems, Symmetrix FA ports, and other devices on the storage network. Congure and manage access to volumes using Volume Logix. Partition the fabric into logical zones to control access with FibreZone, eliminating multiple management tools and command sets. Create an optimal access control conguration for the storage network with the Autopath wizard, while simultaneously performing volume access control and zoning functions. Save and/or restore the SAN zoning information using archive wizards. Standardize and automate the management of heterogeneous SANs by providing tools for generating usage reports.
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Topology Views With an intuitive graphical user interface (GUI), ESN Manager provides consistent, easy-to-use conguration of SAN devices in a storage networking environment. Similarly, text-based environments can use a command line interface (CLI). Both interfaces allow administrators to create a detailed topology view of the storage network, one that displays all Fibre Channel devices and their interconnections in the SAN topology. Users can tailor topology views by ltering within the GUI display. Administrators can enter elements with a logical view of the paths between devices because the topology display shows all the devices within the SAN. When expanded, this view shows the physical paths between devices. Figure 24. With ESN Managers zoning capabilities, storage administrators can create and manage sets of logical devices within a zone.
Increased Connectivity Fibre Channel hubs and switches provide increased connectivity by allowing multiple server HBA ports to connect to Symmetrix through a port on a Fibre Adapter (FA).
Volume Access Functionality
ESN Manager controls volume access through the mechanism of volume conguration management (VCM) software*, which prevents multiple hosts from seeing and using the same storage volumes. With VCM software, the FA lters each I/O and allows each host to access only those volumes specied in the VCM database (VCMDB). Volume access functionality combines Symmetrix microcode and a host-based GUI or CLI for volume access administration. The microcode controls access to Symmetrix volumes through the use of the VCMDB that resides on the VCMDB volume on the Symmetrix. A single VCMDB controls access for all FAs on a Symmetrix. The ESN Manager Administrator denes the contents of the database that runs on Solaris, Windows 2000, and Windows NT. Volume Conguration Management EMCs volume conguration management (VCM) software provides volume access and gives administrators control of Fibre Channel access to Symmetrix volumes. The storage-based access control method implemented by ESN Manager eliminates multi-host conicts on the same port.
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ESN Manager ESN Manager allows administrators to dene a virtual dedicated channel that connects each host with its own storage volumes in the Symmetrix, although many hosts may share the same path and the same Symmetrix port. Dening and Managing Access Control Storage administrators use ESN Manager to dene and manage access control on Symmetrix volumes. This storage-based software application functions across an Enterprise Storage Network (ESN) from one or many administrative stations. ESN Manager can: Display ESN Manager objects graphically (Symmetrix systems, logical volumes, Fibre Channel Directors, host computer servers, Fibre Channel host bus adapters) and the relationships between these objects. (The ESN Manager Administrator can display an entire Fibre Channel volume conguration in graphical form on a single screen.) List ESN Manager objects and their relationships through a command line interface or graphical user interface. Assign and manage the access privileges that Symmetrix logical volumes maintain with host computers connected through switches or hubs in a Fibre Channel topology. Manage and modify properties associated with ESN Manager objects (for example, change the name of a host). Manage volumes on multiple Symmetrix systems from a single administration station. Co-reside with Connectrix Manager on a client administration station.
Protecting Data
EMCs solution for multi-initiator environments protects data in the Symmetrix where it resides. Volume access software controls access to Symmetrix volumes from host servers and creates a protected environment for Fibre Channel-Arbitrated Loop hubs or Switched Fabric sharing the same port. Because Windows NT assumes access to all drives sharing a port, ESN requires volume access software for Windows NT switch and hub connectivity. Volume access neither replaces the need for zoning nor manages any switch or hub components.
Implementing a Storage Subsystem Access Control Policy
ESN Manager allows administrators to congure and manage the access policy to volumes in the Symmetrix. Unlike error-prone, host-based access control mechanisms, ESN Manager employs a Symmetrix-based access control mechanism that avoids conicts and monitors access directly from the storage array. Administrators can dene a virtual data path from each host to its storage devices in the Symmetrix, although multiple hosts share the same Symmetrix port. The Symmetrix records the connection, stores the world-wide name (WWN) in a Login History table, and builds a lter listing the volumes available to that WWN through that FA port. The HBA port then sends I/O requests for particular Symmetrix volumes to the FA port. Each request includes the identity of the requesting HBA (to determine its WWN) and the identity of the requested volume, including FA and Logical Unit Number (LUN). ESN Manager processes each I/O request and veries that the HBA can access that volume. If an HBA lacks access to a volume, then an error message follows any request for access to that volume. In this way, ESN Manager ensures data integrity in a multi-vendor SAN environment at the data storage level.
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Representing a Conguration Graphically The ESN Manager GUI employs browse and manage congurations to graphically represent current or work-in-progress congurations: Browse conguration reects the state of the Zoning and Volume Access databases for the current online conguration. Manage conguration provides a snapshot of the last active conguration. The Manage conguration allows administrators to change the volume access control. When satised with the changes made to the working view, they can commit the changes to the Zoning and/or Volume Access database(s), overwrite the last active conguration, and activate the changes. The ESN Manager GUI displays information that relates to the entire storage area network (SAN) and uses different views and panes to describe the SAN conguration. ESN Manager gives administrators the ability to view and manipulate objects in the network using the different modes, panes, and views. NOTE: The GUI and the CLI provide the same control functions.
Creating the Storage Network Zoning partitions a Fibre Channel switched environment. Zones create and manage subsets of Access Control Policy
logical devices (for example, HBAs and storage devices). Devices can only communicate with each another in the same zone; any non-member device remains inaccessible to the others. By enabling or disabling these zones, administrators can manipulate connectivity throughout the SAN in a controlled manner. Administrators use zoning to restrict access to shared storage network resources and provide high levels of access control, performance, and availability. Restricting access to specic storage ports reduces the time spent by each HBA in the discovery process and improves boot time for every server. Most Fibre Channel switches provide management utilities that allow zoning of specic switches. Typically managed in a vendor-specic manner, switch zoning and other fabric control allows each switch to store its own conguration data. While adequate when the SAN contains only one or two switches, local switch management makes zoning a time-consuming process when administrators need to add more switches. Integrating Zoning Functionality (Single-HBA Zoning) ESN Manager integrates zoning functionality, which allows planning and deployment of the storage network access control policy. A single-HBA zoning, for example, congures each HBA in its own zone. The members of the zone include the HBA and one or more storage ports (for example, a Symmetrix FA port) with the volumes that the HBA uses. Single-HBA zoning provides a fast, efcient, and reliable means of controlling the HBA discovery/login process. Without zoning, the HBA attempts to log in to all ports on the fabric during discovery and during the HBAs response to a state change notication. Single-HBA zoning, minimizes the time and Fibre Channel bandwidth required to process discovery and the state change notication.
Meta Units
ESN Manager allows users to create and manage super-sets of switches (or units) called meta units, which consists of two or more units sharing a common zone conguration. Meta units allow the immediate application of a single command to several units at once, instead of applying the command multiple times to individual units. Figure 4 shows how Host00 operates as a member of two zones (Zone0 and Zone1) and both zones belong to a zone set called Cong1, as applied to Meta1. Cong1 serves as the active zone set and performs backups. Administrators could create another zone set (Cong2) for application testing and apply it to both switches because of the meta unit conguration. In large multi-switch fabrics, meta units greatly reduce the time and effort required to change zoning congurations.
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Figure 25. Meta Unit
Zone0 Zone1 Host00

adapter0 adapter1
Meta1
Switch 1
Symmetrix
Host01
Switch 2
FA1 V C LUN1 FA1 M

LUN2
ESN Managers Zoning software eliminates the need to execute several commands for a task with specic vendor-designed applications, while dramatically reducing switch maintenance and replacement times. Administrators can use ESN Managers Refresh Zoning command to load existing, centrally stored zoning congurations to new or replacement switches in the fabric, reducing addition and replacement times.
Enforcing Access Control Policies
ESN Manager creates and manages access control policies to the storage subsystem and storage network. Volume Access Control and Zoning modules form the foundation of ESN Managers functionality and additional software features maximize its volume access control and zoning capabilities. These features Autopath, Command Line Interface, and Report Generation maximize the management capabilities of ESN Manager.
Autopathing
ESN Managers Autopath wizard simultaneously performs volume access control and zoning functions, which allows administrators to Create an optimal access control conguration for the storage network automatically. Handle switch zoning and volume access policy changes in one simple step. Reduce the number of actions required to create paths between hosts and storage through the storage network. Execute functions, such as volume access control and zoning, in a single operation. Path Creation Path creation automates both the selection and the authorization of the data paths, enabling a host to access Symmetrix volumes. When creating paths, administrators can choose the number of paths to storage for each host*. The Create Path command authorizes access to a Symmetrix volume from a specic host along a set of selected paths, either direct connections or through switched fabrics. All physically connected and manageable paths remain viable alternatives. Administrators can change the number of paths from one path (minimum) to the number of paths physically available to the selected volume/s (maximum). The path selection policy and the number of connections to the HBA or FA port dictates the maximum number.
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When creating paths, administrators may create and/or modify existing zones and create zone members. Although Autopath attempts to create paths within preexisting zones, new zones can appear in the Topology view. Following standard EMC zoning best practices, Autopath only creates single-HBA zones. Path selection policies in Autopath use information in the Symmetrix to balance path allocation across the HBA and FA ports. The Autopath engine checks state information to determine assigned path authorizations for FA port(s) and HBA(s). The engine uses a simple, unweighted static round robin algorithm. After choosing the criteria, the administrator optimizes and analyzes the results, editing as necessary to meet specic conguration requirements. Path Removal Path removal automates both the selection and the removal of the authorizations that enable a host to access a Symmetrix volume. Administrators can use the Autopath Remove Path Selection dialog to edit the paths targeted for removal. When removing paths, administrators may purposely or accidentally modify existing zones and/or remove zones and zone members. Autopath does not allow administrators to zone out the ESN Manager host from accessing any FA of a Symmetrix.
Command Line Interface
In addition to the GUI, ESN Manager includes a command line interface (CLI) for scripting management tasks. Administrators can: Congure volume access control and zoning in the storage network using Access Control CLI and Zoning CLI commands. Obtain the same control functions through the GUI and the CLI versions, providing management capability for hosts lacking a graphics terminal. Specify the HBAs through which a host can access Symmetrix volumes using the Admin CLI commands instead of the ESN Manager GUI. The Admin CLI consists primarily of a group of commands called fpath commands. Administrators can execute fpath commands at the command line, automate these tasks by executing them in scripts or batch les, and use the Admin CLI to: Initialize, restore, and back up a VCMDB List, add, and remove entries List and clear entries by FA and WWN Rename hosts and verify name consistency Administrators can use Zoning CLI commands instead of the ESN Manager GUI to congure zoning in the storage network. The FibreZone CLI consists of fzone commands that execute at the command line or in scripts or batch les to automate zoning tasks. The Zoning CLI follows leftjustied unique rules for command line syntax. With few exceptions, administrators need type in only as many letters of the command as make it unique. Using the Zoning CLI, administrators can: Manage zones, units, and zone sets List, create, delete, and modify zone congurations Backup and restore the Zoning database NOTE: EMC recommends that administrators avoid simultaneous use of a GUI and a CLI because of the increased possibility of database corruption. Data corruption could occur, for example, if administrators attempt to modify the Volume Access database in the GUI while also running a script that changes the database.
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Report Generation
ESN Manager can produce different types of reports that display information about the ESN topology. Each report provides information about a certain aspect of the storage and the storage network. ESN Manager provides customized reports for objects and congurations in the storage network topology. All reports display as tables, but the information varies depending on the type of object selected. Administrators can view reports online, print them as a hard copy, or export them to a comma-delimited format le (for example, Microsoft Excel or Visio). Administrators can view reports in either Manage or Browse views, output displays relevant to the view used. The types of reports available for viewing include: Cable Conguration Report Connection Report Host Conguration Report Host Summary Report Object Property Report Path Report Volume Report Zoning Report
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Chapter 8 Resource View
Resource View allows mapping of host objects through the storage logical volumes to the physical devices and back again using object-based denitions. This capability provides a complete, top-to-bottom view of le systems and databases from the host through the specic devices on the Symmetrix. As a visualization tool, Resource View shows the placement of all host-based objects on Symmetrix volumes and physical devices. It offers systems, database, and storage administrators a common tool to understand and plan the optimal use of Symmetrix storage. Automated data gathering and correlation among different systems allow administrators to make and implement IT decisions, instead of gathering information.
Information Capabilities
By mapping les and databases to the Symmetrix volume and physical disks, Resource View provides an understanding of the virtual layers across the computing infrastructure. Resource View eliminates tedious printout or spreadsheet correlation and makes available information such as: Applications affected by reconguration Symmetrix disks approaching capacity limits Areas of free space for le systems and databases Storage amounts used by specic departments, which helps to facilitate charge-back of IT resources Figure 26. EMC ControlCenter Resource View - Capacity Mapping
Resource View Operations
Resource View gives systems, storage, or application administrators access to combined host and Symmetrix information across the enterprise, and any level in the storage environment offers an entry point for overall system analysis. Administrators can begin the analysis from a storage level that makes sense to them. Database Administrators, for example, start with database objects, Systems Administrators with le systems, and Storage Administrators with physical disks. Resource View gives these users a sensible perspective for their functional role. By creating a new window, they can see alternate views and automatic updates.
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Links View simplies navigation around relationships. By selecting a particular tablespace, for example, ControlCenter opens windows with the related table, database, database les, le system, volume groups, logical volume, host device, Symmetrix device, Symmetrix disk drive, and Symmetrix system. Users then select items from any window. Related windows update automatically. Symmetrix Conguration Mapping shows the layout of Symmetrix internal components. Users can select a director, director port or logical volume; ControlCenter highlights all related entities. The customizable Conguration Mapping display simplies the relationships between the logical structures presented to the host and the internal Symmetrix conguration. Figure 27. EMC ControlCenter Console with Resource View
Viewing Tabs
Resource View breaks down barriers that inhibit smooth working relationships in the organizations. Difculties usually arise when systems, storage, and database administrators try to understand their differing perspectives on storage locations of database, le systems, or other objects. Resource View provides familiar concepts and terms, and uses a single screen to view information from each administrator's perspective. Various IT functions see the relationships among the system, storage, and database components, which improves planning, management, and problem identication. Physical, Logical, and Line of Business tabs tailor views of the storage system to meet user needs. Physical Tab The Physical tab (available with Symmetrix Manager) accesses the EMC ControlCenter Console and shows the icon map. This view identies connections among hosts and Symmetrix units. A tree structure includes individual Symmetrix hosts, user groups, and CLARiiON systems. Logical Tab The Logical tab (a Resource View option) displays the data for all accessible Symmetrix and host servers in a tree structure. Clicking on each element expands the tree structure to the next level. Presented in a row/column format, logical tab information resembles a standard database or spreadsheet with capability for sorting by columns and organizing information by dragging and dropping columns to different locations.
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Users can customize views to hide unnecessary elds or change the order in which they are displayed. Users can export all information to tab-delimited format les in order to import them to a spreadsheet or a report generation tool. Line of Business Tab The Line of Business tab (a Resource View option) allows grouping of objects (any kind, at any level within the host or Symmetrix) for assessment, analysis, and reporting based on business needs. Users can set groupings by geographic regions, business applications, and server type, or for individual customers within a shared environment. The Line of Business tab allows users to focus only on selected pieces of the storage environment within the enterprise.
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Chapter 9 Resource Availability

Resource Availability monitors and manages storage resources and dramatically affects administrators efciency and productivity. A single interface offers the capability to administer, monitor, explore, automate, notify, report and autox logical storage resources on MVS, UNIX, and Windows NT/2000 systems. In addition, users can: Establish management policies for host logical resources using ControlCenters monitor and notify capabilities. Choose a notication (e.g., e-mail) for proactive response to potential problems. Resolve storage resource issues automatically with a powerful autox capability (e.g., automatically expanding a le system to avoid an out-of-space condition and downtime). Dene alert policies for status and performance alerts with Alert Manager and pass alerts to the enterprise management frameworks, such as HP OpenView, CA TNG, Tivoli TME, and BMC Patrol. Manage at the group or component level and set thresholds for Symmetrix system-level performance. Manage and set thresholds for IBM RVA and STK tape devices. Manage global storage resource management policies and processes across heterogeneous systems. Figure 28. EMC ControlCenter Resource Availability
Resource Availability monitors and manages at the server and logical le system level (including I/O and Oracle le space) using intelligent agents. It uses hierarchical tree structures to display resources. It launches diagnostic and repair actions with context-sensitive, pull-down menus and point-and-click actions. Most important, it automates the problem-solving process, leading users through complex system management functions. It includes tools to standardize storage resource management processes, such as backup automation, space availability reporting, and le system navigation. From a single Resource Availability interface, users can monitor MVS, UNIX, and Windows NT le systems, without the need to learn the different operating systems.
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Chapter 10 Database Tuner

Database Tuner, a host-based ControlCenter option for open systems, allows application-level performance monitoring and tuning of Oracle and DB2 UDB databases, fully correlated to Symmetrix storage. A GUI allows users to accumulate logical performance data from the Oracle and DB2 UDB databases and operating system and: Identify Oracle and DB2 UDB databases performance problems Correlate database performance data with storage physical layout and data placement on Symmetrix Analyze application activity to nd I/O bottlenecks Identify necessary steps to x problems while optimizing database and EMC Symmetrix performance This proactive tuning and management tool provides a common view and language for the Oracle database and Symmetrix storage environments. It promotes cooperation between Database and Storage Administrators, encouraging identication and resolution of throughput and I/O problems. Figure 29. EMC ControlCenter Database Tuner
A unique sampling method gives Database Tuner the ability to monitor active database performance while drawing minimally (1% to 3%) on CPU overhead. In an Oracle environment, Database Tuner can maintain this low-level overhead while sampling up to 20 times per second, a true real-time monitor. This environment allows users to monitor, tune and proactively manage performance in production database environments before problems occur. In a UDB environment, Database Tuner leverages UDB performance snapshot monitor technology to collect performance information. This method also minimally impacts the server.
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Responding to Customer Needs
The task facing many IT organizations involves elimination of application slowdown, system downtime, preparation for tremendous data growth, improved response times, and adherence to strict service level agreements. Todays administrators need management tools that promptly identify and efciently resolve performance problems. Database Tuner gives IT organizations the ability to: Maximize asset utilization and optimize Symmetrix performance Optimize operational efciency by creating a common view among developers, and database, systems, and storage administrators Correlate application, operating system, database, and Symmetrix performance metrics for end-toend infrastructure management. Analyze and tune data placement within Symmetrix for optimal database performance and I/O response. Collect, access, and analyze historical performance activity for performance management, baseline creation, exception reporting and alerting, capacity planning, and trending. Analyze and tune queries and SQL statements. Assess the performance impact these new SQL statements in a test environment. Maximize Oracle and DB2 UDB database performance in a Symmetrix environment. Link symptoms with causes, and bridge local les from the application to physical devices on the Symmetrix. Monitor performance thresholds and propagate status to the EMC ControlCenter Console, which enables proactive tuning.
Database Tuner Operations
I/O represents an important database operation that presents major problems for tuning because users must identify the exact component in the system (server or storage) causing the problem. Optimal performance management and tuning requires an understanding of the application drivers, how the database handles I/O operations, and how the Symmetrix physical storage device performs these operations. With Database Tuner, the Symmetrix unit accumulates performance data and statistics and makes this information available to the database tuning component. It provides functions that enable mapping of the logical volume to the physical device hyper-volume relationships within the Symmetrix. After identifying I/O wait as the cause of performance problems, for example, the mapping ability of Database Tuner provides sufcient detail to discover the: Symmetrix device experiencing the longest wait Busiest database le stored on the Symmetrix device Objects (e.g., tables, indexes, etc.) residing in the Oracle le or objects residing in the container in DB2 UDB environments
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By modeling SQL alternatives the user identies the impact of each alternative (e.g., adding or deleting a specic index) and aids in tuning the database accordingly. Graphical views show the rebalanced I/O, better SQL statements, and improved Symmetrix performance data. Figure 30. EMC ControlCenter Database Tuner Mapping Capability
Both storage and database administrators gain a common set of information that helps identify and potentially solve performance problems. Database Tuner enables users to understand the various levels of abstraction within the Symmetrix, from perspectives of storage and database application/server. Users can save all information collected in their production environment to a Performance Warehouse for long-term performance analysis, trending, and exception reporting/alerting. Centralizing the Performance Warehouse allows users to collect and summarize correlated statistics from all databases and Symmetrix devices across the enterprises IT infrastructure. This common repository contains correlated performance views of application, operating system, database, and Symmetrix activity.
Information Gathering
Database Tuner gathers information from three sources: Oracle SGA allows users to determine the specic Oracle processes currently executing, and the SQL statements that each process executes. Database Tuner for DB2 UDB leverages information from the UDB performance snapshot monitor. Operating System allows users to locate each instance in which the database initiated a process, and then determine if the process is active or simply waiting for available resources. Symmetrix allows users to identify frequently accessed physical volumes, the SQL statements accessing them, and the objects these statements seek. Database Tuner gathers information but consumes minimal CPU cycles, so users can identify problems and make changes before the problem impacts them.
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Chapter 11 Workload Analyzer

As a performance analysis tool, the EMC ControlCenter Workload Analyzer (WLA) collects, archives, graphs, and analyzes Symmetrix and host historical performance data. Exception-based reporting helps administrators make better business decisions by allowing them to track resource usage, plan hardware purchases, organize conguration information, and access graphical reports through a browser. The conguration mapping in Workload Analyzer supplies a true understanding of the storage environment. A single-screen view of the entire storage chain reveals the performance tuning and capacity planning effects from a system and storage perspective. Workload Analyzer complements and expands on Symmetrix Managers real-time reporting of component-level performance data. From a Windows workstation, a Storage or Systems Administrator can identify performance trends, issues, and implementation deciencies. This analysis helps performance tuning, conguration management, and problem isolation.
Key Features
In addition to graphical visualizations of key Symmetrix performance variables, Workload Analyzer: Generates predened performance graphs that show Symmetrix system and component-level performance, at a glance. Analyzes Symmetrix performance at the system, front- and back-end director and port, Symmetrix logical volume, and physical disk levels. Displays the Symmetrix conguration mapping table (e.g., front-end to back-end or back-end to front-end) and highlights conguration changes. Users can correlate conguration and performance by moving between the conguration view and the performance graphs. Saves time and simplies the process of analyzing Open Systems host OS performance data, avoiding the use of sar and iostat tools. Creates performance reports/graphs automatically in the HTML format, as dened by a data trigger or time schedule. Users save time, especially when working with multiple Symmetrix units and/or hosts. Workload Analyzer handles trend analysis, workload characterization, capacity planning, and isolation of performance problems. It allows users to efciently and effectively: Pinpoint performance issues and capacity needs Identify performance trends or implementation deciencies Plan capacity growth through detailed trend analysis Use output for performance optimization, conguration management and upgrade enhancements Improve utilization of storage and people resources Improve communications regarding storage performance
Workload Analyzer Components
Workload Analyzer, an essential tool for Symmetrix storage administrators, includes two components, for installation on the same host or on separate hosts: Workload Analyzer Collection Manager, a data archiving and management tool, employs a user-set archiving policy that allows the WLA Collection Manager to retrieve performance data via the EMC ControlCenter Agent or SYMAPI Server directly connected to Symmetrix. It can collect performance information from open-systems hosts. It compiles and stores the performance archives on the Windows-based workstation.
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Workload Analyzer Performance View uses a GUI that displays performance graphs and conguration information. It allows users to analyze performance archives either on-line or off-line (provided the performance data remains available). It can analyze Symmetrix performance data and Open Systems host OS performance data.
WLA Collection Manager
WLA Collection Manager controls performance data pulled from the EMC ControlCenter Agent(s) and manages data storage after transfer to the Collection Manager host. It provides data summaries for various archive formats (interval, hourly, daily and monthly). Figure 31. EMC ControlCenter Workload Analyzer Main Window
Collection Status Dialog Box Collection Manager includes the Collection Status dialog box, which offers options for collection types (daily, revolving and/or analyst) and view types (by class, Symmetrix or host). It displays the collection status, including the type of data provider, data provider identier, collection mode, Symmetrix polling interval, and collection status. From the dialog box users can start/stop data collection or set the Daily Collections Retrieval and Processing time. In addition, it provides the interface for Analyst Collections operations. Collection Policy Dialog Box Users set collection policies (specifying data providers and collection parameters) with the Collection Policy dialog box. A data provider specication includes a class (Symmetrix or host) and an identier (Symmetrix serial number or host IP/name). Users designate a network directory to store the collected performance data and the collection parameters include collection type (daily or revolving), collection interval, collection time window, work week and archive retention period. Automation Management Dialog Box The Automation Management dialog box GUI allows users to create report jobs, select data providers, set job triggers, choose graphs/views and set up the schedule for automatic report generation. It offers predened report jobs such as Top 10 and Vital Signs. The Collection Manager executes automated report jobs after the daily data retrieval. The output of these jobs appears in HTML format and is placed in the user-designated network directory. Users access these jobs via a Web Browser.
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Figure 32. Symmetrix Physical Disk Performance Statistics
Workload Analyzer collects, archives, graphs, and analyzes system-wide, director, Symmetrix logical volume, and Symmetrix physical disk performance statistics. Customers with multiple Symmetrix systems or hosts that regularly monitor system performance nd report automation particularly useful. Users no longer need to manually run performance graphs against individual systems. Multiple users can remotely access the automatically generated HTML-formatted graphical reports.
WLA Performance View
Workload Analyzer Performance View simplies the analysis of system information for userselected time periods. Users select a Symmetrix or host, the date and type of data, and Performance View displays a selection box and a view pane. The View dialog box displays EMC-predened or user-dened views for the system, logical volumes, front-end and back-end directors and disks. The EMC-predened views, or Vital Signs, include: System I/O rates System throughput /Os per second for front-end and back-end directors Hit and write ratios for front-end directors System average I/O size The Metrics dialog box allows users to create graphs for specic objects, based on the various metrics (e.g., read commands for an individual physical disk). The Metrics dialog box allows users to drill down and nd component-specic variables for performance information. The Conguration dialog box allows users to view the mapping table for host-to-Symmetrix or Symmetrix-to-host conguration. It shows the conguration of a Symmetrix unit. Users can generate a display of conguration changes by selecting on two congurations. A click of a button enables users to move between the conguration view and performance graphs, and correlate conguration with performance.
WLA Reporting Features
With Workload Analyzer, users can perform trend analysis and offer more meaningful interpretations of the information. They can select the time period with greater accuracy and overlay new graphs with previously created ones, giving a powerful comparison of information. Drill down capabilities allow users to easily navigate between graphs at the volume or disk level. They can select a volume or disk on a histogram, obtain related information for that object, and create an intuitive navigation path between graphs.
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Figure 33. Historical Analysis
Workload Analyzer also contains exception-based reporting capabilities, with graphs generated in an HTML format for easy viewing via a web server or browser. Users save time because they receive notication after a threshold is met, and see only information important to them. They avoid manually looking at each Symmetrix. The date and frequency of the report run, and the thresholds set to trigger the job, dene the automated report job. The user can select a particular data set and dene the thresholds and frequency through the automation manager. After the daily data retrieval process, the system produces automatically generated reports and stores them locally or on a network for easy accessibility. The directory structure simplies the location of the right information.
Host Performance Information In addition to providing performance statistics on the various Symmetrix components, Workload
Analyzer collects information on host statistics, including I/O load and CPU utilization. Table 2 provides a complete picture of I/O load and CPU utilization. Table 1. I/O load and CPU utilization
Solaris HP-UX # of reads # of writes Total reads and writes KB read KB written Total KB read and written % disk busy # of seeks Avg. service time Avg. wait time Avg. queue length X X X X X X X X X SGI IRIX X X X X X X X X X X X X X X X X X X AIX OSF UNIX SV SINIX SCO Linux Win NT X X X X X X
X X X X X X X X X X X X X X X X X
X X X X X X X X X
X X X X X
X X X X X X X X X
X X X X X X X X X X X X
CPU-System CPU-User CPU-IO wait CPU-Idle
X X X X
X X
X X X
X X
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Chapter 12 EMC Global Services

EMC Global Services (www.EMC.com/global_services) is comprised of a network of services to help you reap the full benets of your E-Infostructure. This network, comprised of EMC eld personnel and select, quality Services Network partners, provides a continuum of best-in-class services that support you through your entire information lifecycle.
EMC Professional Services
EMC Professional Services (www.EMC.com/global_services/prof_serv.jsp) consultants and Services Network partners offer a unique capability to put information at the center of an IT infrastructure. EMC consultants and Professional Services partners can help you evaluate, design, build, and manage your E-Infostructure. You'll benet from experience and best practices gained from thousands of deployments. From business plan to implementation, you get the expertise you need-without straining your IT staff or hiring and training new personnel. A framework of proven EMC-specic and industry-leading best practices and project management provide you with the best possible results.
EMC Professional Services : Offerings
Consulting and Assessment Focused on delivering Financial, Operational, and Business Impact justications, providing a clear path for you to rapidly attain your business goals while leveraging your current infrastructure. Implementation and Integration Design and execute implementations that fully integrate optimum E-Infostructure architecture within your environment. Operations Management Services for the operation, administration, and general management of a storage solution that includes cooperatively designing and implementing core storage management policies, processes, and procedures. Areas of Expertise: Networked Storage, Business Continuance, Backup & Restore, and Data Migration.
EMC Customer Service
Benet from 24/7 global support: www.EMC.com/global_services/customer_serv.jsp. Our Global Services network of over 5,000 technical, eld, and support personnel means you can rest assured that EMC will be there 24/7/forever. Additionally, our elite network of service partners includes Customer Service partners, trained to deliver EMC services that meet our high quality expectations. One level of service the highest level offers you an all-inclusive premium package with around-the-clock support and on-going software enhancements. Our Customer Service organization has the industry's highest ranking in customer satisfaction. With EMC you get: Proactive and Pre-emptive Support Advanced Remote Support CLARalert for CLARiiON Software Support Change Control Contact Customer Service: U.S.: 1-800-782-4362 Canada: 1-800-543-4782 Other World Areas: 1-508-497-7901 E-mail: support@emc.com
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EMC Global Technical Training
Ongoing technical education gives you the knowledge you need to use your E-Infostructure to competitive advantage. EMC Educational Services provides you with both e-learning and traditional instruction. Our Web-based program lets you access training whenever it is convenient for you. For additional information, go to http://www.emc.com/training. The EMC Proven Professional Certication Program provides you with the knowledge you need to achieve maximum return on your information and on your EMC investments. It deepens your understanding of EMC products and technology and develops a core competency in critical elements of E-Infostructure. For additional information go to http://www.emc.com/certication.
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EMC ControlCenter
where information lives
www.EMC.com
EMC Corporation Hopkinton Massachusetts 01748-9103 1-508-435-1000 In North America 1-800-424-3622, ext. 362
EMC2, EMC, CLARiiON, and Symmetrix are registered trademarks and EMC Enterprise Storage, ControlCenter, Celerra, SRDF, TimeFinder, Connectrix, and where information lives are trademarks of EMC Corporation. All other trademarks are the property of their respective owners. 2001 EMC Corporation. All rights reserved. Published in the USA. 9/01. C744.2 Product Description Guide

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Product Description Guide

EMC ControlCenter Storage Software Enterprise

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

EMC ControlCenter Product Description Guide

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Delivering the Vision for an Optimal Business Environment

Todays Storage Management Challenges

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 1. EMC ControlCenter Suite of Product Functions

EMC Enterprise Storage

EMC Enterprise Storage Network (ESN)

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

The FibreAlliance and EMC

The E-infostructure of Information Management

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Chapter 2 EMC ControlCenter Overview

EMC ControlCenter Applications

Storage Device Management Solutions

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Storage Network Management Solutions

Storage Resource Management Solutions

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

EMC ControlCenter Console

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 2. EMC ControlCenter Console

EMC ControlCenter Symmetrix Manager

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Chapter 3 EMC ControlCenter Console-Symmetrix Manager

EMC ControlCenter Console Topology Map

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 3. EMC ControlCenter Symmetrix Manager Performance Run Chart

Local and Distributed Monitoring

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Supported Host Server Platforms

Back-End Layout Logical Volume to Physical Disk Mapping

Front-End Layout Host to Logical Volume Mapping

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Symmetrix Channel Director Conguration

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 6. Front-End Conguration

Disk Director Conguration

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Mapping Front-End to Back-End Congurations

Mainframe Volsers Conguration

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 9. Mainframe Dataset Conguration Information

MVS Dataset List

Figure 10. Main Status Screens

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Performance Monitor Status

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 11. Main Performance Screens

System Performance Volume Performance

Dening Performance Thresholds

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Figure 12. Set and Monitor Performance Thresholds

Volume Performance Status and Graphs Dening Performance Thresholds

EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE

Symmetrix Logical Volume Performance