A New Way Forward

Let TCS take the lead

What I can count on is that TCS people are proactively thinking about the things that keep me up at night. Thats someone whos ahead of the curve, helping me be ahead of the curve. Senior Vice President & Publishing Director Global Publishing Company

When you choose Tata Consultancy Services as your IT services, consulting and business solutions partner, you will discover what so many global enterprises have already discoveredthe power of certainty. We are a leader in the global marketplace and among the top 10 technology rms in the world. Our continued rapid growth is a testament to the certainty our clients experience every day. Building on more than 40 years of experience, we add real value to global organizations through domain expertise plus solutions with proven success in the eld and world-class service. Its how we keep you moving forward. Initiative you can rely on and knowledge you can trust these are hallmarks of a true leader and what it means to experience certainty. In our increasingly complex and rapidly changing world, its time to take the lead with Tata Consultancy Services. Its time to experience certainty for yourself.

Experience certainty

 TCS really lives up to its commitments. Certainty creates trustand TCS is a very trusted partner. I know if they promise me something, I can rely on it and I know they will deliver. Chief Information Ocer Global Semiconductor Manufacturer

True certainty of success comes from working with a partner you trust to provide the insight, support and expertise that will propel your business forward. Experiencing certainty with TCS means you can count on results, partnership and leadership.

Experience

Results
Proven dependability Being reliably on time and on budget has always been a hallmark of our engagements. For us, budget numbers and timelines arent moving targets; they are a rock-solid foundation for business planning and decision making. We help you set the right goals from the outset and then pre-plan, ramp up and adapt as necessary to meet your time-to-market deadlines and budgetary requirements.

Partnership
Collaboration that works We believe that the best solutions come from collaborative relationships with our clients. As your global consultant, we will work closely with you to understand your unique business transformation goals, design best-in-class solutions and devise the most ecient plan for implementing your strategy across the organization. And because we work in an open and transparent way, you are always in control of your business, timelines and costs. A dedicated approach Your needs are our priority and, whatever your concerns, you can be certain they will be addressed. We work with you through the entire engagement life cycle, from negotiation to customized solution design to delivery, maintaining open lines of communications at all times. And not only do we make our top people available, we leverage our close partnerships with industrial, academic and technology leaders around the world to bring you industry-leading solutions. A relationship that scales Our global footprint allows us to work as an extension to your business, providing the scale and exibility you need to adapt in a changing environment. With over 200,000 associates from over 90 nationalities, operating in more than 40 countries, we can ramp up or ramp down resources quickly to meet your needs.

Maximizing your investment You need to make the most of your IT and business investments. Our uncompromising devotion to rigorous, world-class processes and standards ensures that the solutions we develop minimize the time to value for your investment. We introduce predictability, standardization and governance into your processes, giving you the condence to not just run your business, but to transform it.

Customized solutions that deliver By complementing our comprehensive service oerings with expert consultation, we optimize your systems and enable your organization to respond more quickly to market changes. Our customized solutions provide better visibility and control across all areas of your business so you can operate more eciently, improve prot margins, reduce risk and achieve longterm successno matter what the market has in store.

Leadership
The know-how you need We have the processes and expertise to solve your businesss most complex problems, help you reduce risk and gain competitive advantage. We consistently leverage our Innovation Labs, Centers of Excellence and collaborative teams of expertsincluding researchers, engineers, consultants and business partnersto create innovative solutions that give your business an edge.

Global expertise, applied locally Our methodologies have been proven across markets around the globe. No matter where your business takes you, our consultants have rsthand experience and a keen understanding of your industrys local and international dynamics, so we can help you think ahead and gain competitive advantage as you expand your business around the world.

Solutions for the long-term We take a long-term view and ensure that any solution we put in place today will eciently meet your needs while providing the extensibility to carry your business into the future. We draw from our years of experience developing business and IT strategies and solutions to help you implement the agile, integrated systems and processes that will help your business run leaner and smarter as it continues to grow.

Experience the TCS advantage

Customer-centric Engagement Model Our deep-set commitment to our customers denes how we do business, and our years of experience working across industries underpin the vast array of services we oer. We build our teams around your domain and technology requirements, oering specialized services and solutions that meet the distinct needs of your business. Our understanding of your industry, combined with insights from our Centers of Excellence, allow us to more eciently equip your business with proven solutions that incorporate industry best practices. With engagement models that match the size and scale of your operations, we support your business goals and oer partnership opportunities based on gain-share and risk-share models, as appropriate. Whatever your business needs or aspirations, we have the in-depth knowledge, world-class processes and standards, and relationship-based approach to put the right solution in place.
Customers that have already learned what it means to experience certainty hail from a wide range of industries: Banking & Financial Services Energy, Resources & Utilities Government Life Sciences & Healthcare Hi-Tech Insurance Manufacturing Media & Information Services Retail & Consumer Products Telecom Travel, Transportation & Hospitality

Global Network Delivery Model (GNDM) Our unique global engagement model allows you to choose the sourcing strategy best suited to your business needs. We take a follow-the-sun approach, meaning that no matter where your business is located, we help you keep it running 24/7, while providing a seamless experience across all operations. GNDM leverages our diverse technical, language and domain-specic capabilities to deliver custom, quality solutions faster and in compliance with local regulatory requirements and cultural preferences.

Our GNDM consists of three integrated components: A global team of professionals ensuring highly eective and scalable talent management. Integrated quality processes appraised by the Software Engineering Institute enterprise-wide at maturity Level 5 of the CMMi-DEV and CMMi-SVC models. We are the rst company in the world to hold such a comprehensive appraisal. A multi-tiered technology infrastructure with an interconnected global development network providing better risk management and 24/7 coverage, a state-of-the-art telecoms network and global collaboration tools.

Why TCS? In a word, its trust. Theyve demonstrated through everything that they do with us and for us that we can trust that they care about our success. And so with trust, you can work through anything. And we have. Executive Vice President, Global Business Services Global Consumer Research Firm

Full Services Portfolio Our full services portfolio combines traditional IT and Remote Infrastructure services with knowledge-based services such as Consulting and Business Process Outsourcing. This enables us to provide integrated solutions that help you recognize value quickly by reducing costs and improving business agility. The eciency and seamlessness of our engagements makes TCS an excellent partner to companies looking for an integrated approach to managing all IT and operational programs.

Our Innovation Labs and Co-innovation Network (COIN) We help you achieve and maintain a competitive advantage through our TCS Innovation Labs and Co-innovation Network. We oer research-based solutions in advanced technologies that help support your business objectives. Our global network of 19 Innovation Labs provides an environment for sophisticated IT research in leading-edge technologies, as well as in various domains. In collaboration with technology partners and universities such as The Massachusetts Institute of Technology and Stanford, were researching key emerging trends, including mobility, cloud computing, business analytics and social networking to develop new, practical, powerful applications and to deliver strong business results.

Our intellectual propertyfrom software products, to technology and business components, to service and process frameworksis the culmination of our business knowledge, technology excellence and process innovation and helps transform businesses around the world. Industry specic software products in Banking and Financial Services, Insurance, Retail, Healthcare, Telecom, Government and Hi-Tech sectors provide our customers with a competitive edge. Our library of Technology and Domain components enable us to build high quality solutions and bring them to market faster. Our service and process frameworks improve operational eciencies and business agility.

Samples of our R&D oerings that address your IT expectations or support your business objectives and social concerns include: To promote business agility: SaaS platforms, Agile enterprise architecture, Decision Support Systems To enable simplication and transformation: Virtualization, Cloud Computing, Managed Evolution of Infrastructure To manage enterprise risk and compliance: Smart Cards, Copyright protection oerings To facilitate the enrichment of the user experience: Surface Computing, Unied Communications and Multimedia Gateway solutions To optimize enterprise knowledge and collaboration: Content Management Systems Oerings and Enterprise Social Networking To foster anytime/anywhere/on any device information access: Knowledge Portals and Mobile Based Advisory systems To enhance society: Life Sciences and Green IT solutions and consulting

Services that advance your business

With our comprehensive, integrated suite of solutions, we deliver exactly what your business needs to stay ahead.

Global Consulting We deliver integrated, IT-enabled business transformation services that help you align your business operations and technology systems. Well work with you to dene objectives, devise a strategy and implement the right course of action to achieve measurable success. By leveraging our unparalleled technology expertise and deep industry knowledge, we develop best-in-class solutions that make your business more ecient, agile and responsive to customer needs. Enterprise Solutions We help you optimize business processes across your value chain by creating enterprise solutions that are simple to implement, exible to deploy and easy to use. Our enterprise solutions improve operational eciency, manage complex data and help you take advantage of emerging opportunities while responding quickly and eectively to market changes. Our innovative, next-generation solutions in core ERP, Supply Chain Management, Business Intelligence, Performance Management, Content Management and Customer Relationship Management help you scale your business, improve agility and protability, and stay ahead of the competition.

IT Infrastructure Services We understand the dynamic infrastructure requirements of global businesses today and provide eective, reliable end-to-end solutions through an assess-build-manage-transform framework. Leveraging our partner eco-system and driven by an analytics-based approach, we help you seamlessly shift from a traditional infrastructure outsourcing model to new generation delivery models. By adapting ITIL industry standards and continuous improvement processes, we help improve margins, reduce costs and increase exibility. Business Process Outsourcing (BPO) We manage and execute business processes for you, helping you stay focused on growing your business. Leveraging our deep domain expertise across industries, we support areas such as nance, accounting, human resources and supply chain management, freeing you to focus on client relationships and innovation. In addition, our emphasis on analytics and insight gives us the unique ability to help you reduce the cost of revenue and identify new revenue streams, while our focus on risk mitigation ensures smooth transitions and 99% SLA compliance.

 TCS has consistently delivered on time and on budget, but at the same time they have proactively brought forward to us innovative ideas. It displays to us how creative and innovative TCS can be. Head of Information Technology UK-based Water Utility

Assurance Services In an increasingly demanding environment, your business cannot aord to go live with new, businesscritical software without testing it rst. Our end-to-end software testing and quality assurance capabilities from traditional system and regression testing to complex services such as testing of ATM machines, point-of-sale machines, mobile phones and embedded systemsensure that new software products integrate seamlessly into your current systems, address regulatory demands and detect defects so you can prevent software failures before you launch. TCS B NCSFinancial Services Software Suite TCS B NCS is our universal nancial platform that supports nancial institutions such as banks, capital market rms and insurance companies. It delivers a single view of the customer and embeds congurable best practices to lower transaction costs and improve exibility. Used by more than 300 clients in over 80 countries, TCS B NCS oers market-ready solutions in core banking, securities processing, payments, wealth management and policy administration that are consistently ranked in top positions by industry experts.

Application Development, Re-engineering, Maintenance & Support We keep your IT on track, helping you meet business needs today while keeping up with a constantly changing business landscape. Through customdeveloped software and legacy modernization solutions, we help integrate and engineer systems that achieve optimal speed and performance while protecting your IT investments. Engineering and Industrial Services Clients in a range of industries look to us for expert tools and services to manage product development across the life cyclefrom design and engineering to supplier management, capital asset management, manufacturing and quality assurance. Whether theyre state-of-the-art aircraft or everyday machines, our engineering services improve operational eciency and make sure your high-quality products reach the market faster.

Certainty in action
Exceeding expectations in the nancial sector A leading bank knew that to stay competitive in this high-tech business environment, they had to update their core IT systems. By studying the banks system and processes, TCS consultants concluded that the bank needed a centralized IT infrastructure, which would require customized software, a new core system and ongoing operational support. Working closely with our client, we converted 3,300 branches to the new IT system through TCS B NCS. The conversion was so successful that the bank immediately decided to convert its 6,700 remaining branches to TCS B NCS.
The system we implemented achieved all the banks desired results, including: Reversing the trend of customer attrition and gaining new market share Enabling the bank to oer its full range of products and services in rural branches Consolidating aliate branches Increasing business per employeeexceeding expectations by 250%

Partnering for results A leading personal care company, with a number of high-prole consumer brands had been steadily expanding around the globe. As it grew through mergers and acquisitions, its IT systems had become fragmented, costly and inecient. As the lead partner, TCS streamlined all the disparate systems, developing a companywide IT management and delivery program. Bringing in specialized teams to provide 24/7 end-to-end technical support, we identied and xed incident-prone system components, improving system stability and reliability. We then established dedicated TCS service centers in key locations, followed by a centralized, multi-lingual Global Service Desk to support them.
By establishing a standardized global service delivery framework, we helped achieve: Reduced IT IS support costs 65% reduction of incidents on business critical infrastructure All-time high rate of 98% rst contact resolution due to new knowledge management portal Authorized user satisfaction increased from 72.3% in 2007 to 89.8% in 2009

Providing certainty in an uncertain world

In this global environment, only one thing is certainchange. And when things change, TCS will be there to make sure youre ready. Our custom-designed business solutions and industry-specic expertise will keep you growing and prospering. We have emerged as a global IT and business solutions leader because of our devotion to our clients. When you work with us, your long-term success is our motivation. This is why we can oer you the ability to meet every challenge and the agility to capitalize on every opportunity. Thats the power of certainty. And it is our promise to every client. Experience Results. Experience Partnership. Experience Leadership. Experience TCS.

www.tcs.com

About Tata Consultancy Services Limited (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and ITenabled, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata Group, Indias largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com

All content/information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content/information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content/information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright 2011 Tata Consultancy Services Limited