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SUCCESS STORY

HCL TECHNOLOGIES
DEVELOPING AND ENGAGING LEADERS FOR THE FUTURE

PROGRAM STATS Audience: 200 emerging leaders Products & services used: Leadership Direct Industry: Information technology services

CHALLENGE Equip leaders to strengthen and grow customer relationships and take on greater responsibility. SOLUTION HCL partnered with Harvard Business Publishing to deliver the 20-week Emerging Leaders Program using the Leadership Direct technology platform. RESULTS
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HCL is a global leader in information technology services and is enjoying and forecasting rapid business growth. To support this robust growth, HCL needs to quickly groom business leaders and prepare them to drive strategic initiatives in a very dynamic business environment. These leaders are required to generate more new business and help the organization retain its market dominance.

HCL TECHNOLOGIES is a leading $5 billion global IT services enterprise, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL has focused on transformational outsourcing, underlined by innovation and value creation, and offers an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services, and BPO. HCL takes pride in its philosophy of Employee First, which empowers its 62,000 transformers to create real value for the customers. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multiservice delivery in key industry verticals including financial services, manufacturing, consumer services, public services, and healthcare.

More than 50% promoted Boosted employee morale and loyalty

BUSINESS CHALLENGE
In the highly competitive and dynamic IT landscape, HCL Technologies wanted to continue to generate new business from existing customers. It therefore needed to build a reservoir of competencies like strategic thinking, innovation, leadership, building customer partnerships, winning new business, and intrapreunership in its emerging leaders to equip and empower them to take higher responsibilities with finesse.

SOLUTION SNAPSHOT Emerging Leaders Program Enables Future Growth

Emerging Leaders is a blended-learning program designed to quickly develop key leadership capabilities while reinforcing critical thinking and general management skills to HCLs emerging leaders in a virtual real-time setting that bridges geographic boundaries. This interactive, scalable talent development program aims to create a capable and distinctive leadership culture in HCL.
CUSTOMIZED PROGRAM

The program is custom-tailored to suit HCLs culture, business needs, and strategic imperatives. The curriculum is dynamic in nature and is reviewed and changed periodically depending on the business context and relevance to HCL Technologies strategy. Currently these five topics are:
o Strategy o Corporate Governance o Leading Virtually o Customer Focus o Innovation

> For more information, visit:

www.harvardbusiness.org/corporate

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WORKING WITH US
The Emerging Leaders Program has been invaluable in ensuring that we will have a strong leadership culture in place to meet our strategic goals. The content, extended communities of thought leaders, and academics, as well as the expert moderators, provide a superior program. Dr. Vijayan Immanuel, Associate Vice President, Learning and Development, HCL Technologies Ltd. from an HCL Emerging Leader participant: I would like to congratulate T2ID and HCLT for making available a unique opportunity for its employees through this program. This was a great form of continuing education. I would term this program as Management on Steroidsfive modules covered in five action-packed months. At the end of all this, I feel I have grown a lot. Janak Lalan, Global Life Science HealthCare Practice, HCL Technologies Ltd.

SUCCESS STORY

The customized curriculum includes ongoing, biweekly, monthly, and quarterly activities; Harvard Business School Faculty Seminar Series; videos; cases; Harvard Business Review articles; and online learning modules mapped to HCLs business. All program materials are available 24x7 online to accommodate the participants busy schedules. Live seminars are archived for later access.
FLEXIBLE DELIVERY ACROSS THE GLOBE

The program was initially rolled out with 50 emerging leaders from four countries, with most coming from India and the U.S. Close to 150 emerging leaders across HCL have been trained through this program, and 50 more are currently pursuing this program.
INTERACTIVE FEATURES KEEP LEADERS IN TOUCH

The programs participant-centered approach encourages reflection, discussion, and critical thinking. Program assignments and discussion sessions are built into the normal work calendar and linked to business issues. Participants typically spend three to four hours per week or 12 hours per module. The program includes regular online moderated case discussion with up to six hours of team project work, online discussions facilitated by Harvard Business Publishing moderators, and expert lectures presented by Harvard Business School faculty and thought leaders that are highly interactive in nature with extensive question and answer sessions. Each module includes both synchronous and self-directed learning. The collaborative features also allow participants to learn from and connect with each other. The program concludes with action-learning team projects that are based on real-life client management issues and include ways to address the strategic partnership issue. The projects are later evaluated by senior managers at HCL and Harvard Business Publishing moderators. With its unique approach, the program allows participants to learn today and apply tomorrow.
ENGAGEMENT AT EVERY LEVEL

To ensure an effective rollout of the Emerging Leaders Program, HCL and Harvard Business Publishing co-developed the Launch and Marketing plan to engage participants. The campaign conveys the programs benefits, orients the participants to the online learning environment, and motivates active participation, which is periodically monitored.

RESULTS
This program is an integral component of HCLs strategy for developing next-generation leaders and helps build the organizations leadership pipeline. The Emerging Leaders Programs interactive and comprehensive learning approach encourages HCL leaders to put the knowledge gained to immediate practical use. This helps ensure a robust leadership community as the company expands. HCL is now able to actively cultivate and promote talent from within. The program has boosted employee morale and loyalty, in an environment where the demand for and supply of excellent leaders is highly skewed. More than 50 percent of participants from the first two cohorts have moved to roles that require them to take on higher responsibility. Eventually HCL anticipates that at least 2530 percent of participants will move on to head new business units.

LEARN MORE
PHONE ONLINE

800-795-5200 (Outside the U.S. and Canada, call 617-783-7888.) www.harvardbusiness.org/corporate

MC162221010 2010 Harvard Business School Publishing. Harvard Business Publishing is an affiliate of Harvard Business School.