Abhishek Kumar Singh

Mobile: +91- 8527825515 ~ E-Mail: abhishek05sap@gmail.com

Career Objective Aspires to pursue challenging assignments as SAP Functional Consultant (CRM) with a dynamic organization, where there is scope for application of my skills & knowledge in the best possible way towards achieving the companys values and goals with the objective of self-growth and career progression. Professional Snapshot 3.4 years of relevant experience in SAP CRM consultant with focus in Sales and Marketing. Successfully carried out 2 end to end implementation and 1 support. Implementation and support experience in SAP CRM Functional CRM Marketing Planning and Campaign Management, Base Customization, Master Data functionalities. PGDM in Marketing (major) & Finance (minor) from BLS Institute of Management. An effective communicator with strong analytical / logical and interpersonal skills. A quick learner and enthusiastic, with the ability to work under stress and as a team. Complete my work within the stipulated timeframe. Organizational Exposure ERP Techconsultants, New Delhi, India SAP CRM Functional Consultant (Feb 2010 Till date) SR International Inc. SAP CRM Junior Consultant (May 2007- June 2008) Core Competencies SAP CRM Primary Functional Area (SAP CRM 7.0) Base Customization: Business Partners, Business Partner Relationship, BP roles, Number ranges and Field Groupings, Screen Configuration and Screen Layout through VCT, Organizational Model, Organizational Data Determination, Maintaining the Categories and Hierarchies for Products, Creating Product attributes and Set types, Maintaining territories level and assigning employees to territories, Partner processing, Activity management , Pricing overview, Actions determination, Date profile, Status Management, Text Determination, Transaction types, Item Categories, Copying control. Sales: Lead management, Opportunity management, Quotation management, Copying controls and control attributes of transaction types, Activity management, Sales cycle and Sales methodology. Marketing: Marketing and Campaign Management, Segmentation of Business Partners, Creating Profile Sets and attributes, Data Sources, Target Groups, Personalized mail Forms, Lead Management, External list management, Creation of Marketing plan, Business Partner segmentation, Campaign execution, Marketing Calendar, Creating surveys. Reports and Data Transfer: Having the knowledge of LSMW and SAP Query.

Projects Undertaken Client: Ecolab Project: Implementation and Support Role: SAP CRM Functional Consultant Responsibilities/Deliverables: Worked on functional areas of configuration in Master Data: Business Partner, BP Marketing attributes, BP Roles, Relationship Categories, Field Groupings, Designing the Organization model and Configuring the scenarios around the Sales Processes such as partner determination, Org determination etc. Customized Product hierarchies, Categories, Created Attributes, Set types, Assigned Attributes to set types further assigned set types to the hierarchy and categories and then to the product. Maintaining Copy Controls between the Sales Documents. Screen configuration through VCT, Market segmentation. Worked on process related to Follow-up and stand-alone Opportunity & Quotation Management, Create Date Management, Status Management, & Partner Determination. Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire. Configured the personalized mail forms. Customized Lead Management, Customization of Lead origins, priorities, Lead groups. Configured Campaign Management. Configured Marketing Segmentation and Mail form. Configured Client specific Questionnaire. Configured Action and Organization data determination. Providing support by issue resolution.

Client: GSPC Ltd Project: Implementation and support Role: SAP CRM Functional Consultant Responsibilities/Deliverables: Closely worked with marketing plan & Campaign management, provided support on the campaign types, objectives, and tactics. Created Target Group and Profile sets using Segment Builder. Designing the Organization model and Configuring the scenarios around the Sales Processes such as partner determination, Org determination etc. Maintain BP relationships. Configured Date Management and Status Management. Configured Segmentation of business partners, define a data sources and attribute list. Configured the personalized mail forms. Customized Lead Management, Customization of Lead origins, priorities, Lead groups. Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire. Creation of Transaction types Field Groupings, Screen Configuration. Maintaining Copy Controls between the Sales Documents. Provided User training for end users as well as key users in roll out phase

Client: Philip Morris Project: Support Role: Junior CRM consultant Responsibilities/Deliverables: Creation of BP. Maintain BP relationships Re-configured Segmentation of business partners, define a data sources and attribute list. Re-Configured the target groups with business partner segmentation. Re-Configured the personalized mail forms. Re-customized Lead Management, re-customization of Lead origins, priorities. Lead groups. Re-Define the questionnaire for Lead and Assigning Qualification levels to Questionnaire. Provided User training for end users as well as key users in roll out phase.

Educational Snippets PGDM from BLS Institute of Management in Marketing (major) & Finance (minor). Bachelor of Arts, English (Honors) from BSK College, Hazaribagh University. Intermediate in Science from ICSE, New Delhi. Matriculation from ICSE, New Delhi.

Technical Skills ERP SAP CRM 7.0 Operating systems: Window-98, 2000, XP,2003,Vista, 2007 Office tools: Microsoft Office Package (Ms-Outlook, Ms-Excel, Ms-Word, Ms-Power point)

Personal Information Hobbies: To explore new places which provide me opportunity to interact with new people.

Address: F-267/D, 1st Floor, Sudershan Park, Moti Nagar, New Delhi -110015 Linguistic Abilities: English, Hindi

Date: Place: New Delhi.

Abhishek Kumar Singh