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How to Plan and Design Better Hospitals

A Workshop for Hospital Planners and Designers

Department of Engineering Professional Development 432 North Lake Street Madison, Wisconsin 53706

Explore the impact of hospital environments

Gain insights from care providers, patient advocates, administrators

Hear jury critiques of design solutions

Participate in a hands-on planning and design session

Presented by the Healthcare Facility Planning Component of Engineering Professional Development

December 35, 2007 Madison, Wisconsin

Printed on recycled paper.

Presented by the Healthcare Facility Planning Component of Engineering Professional Development

How to Plan and Design Better Hospitals

A Workshop for Hospital Planners and Designers
n Understand patient, visitor, and care provider needs and perceptions n Explore the impact of the physical environment on patients and hospital staff n Focus on information and techniques you can use to ensure quality facilities n Explore techniques for achieving creative design solutions within regulatory and cost constraints n Challenge your hospital design skills by participating in hands-on exercises

December 3 5, 2007 Madison, Wisconsin

How to Plan and Design Better Hospitals

A Workshop for Hospital Planners and Designers
December 3 5, 2007 in Madison, Wisconsin

Why this Workshop

This is a boom time for construction of healthcare facilities. As hospital buildings from another era fall to changing standards of medical care, and the demands of patients and providers, healthcare organizations determined to stay competitive face making a huge investment in accommodating these demands. They want to know that the hospital projects they commission will help them meet the challenges they face. Architects, planners and others involved in planning healthcare facilities have a chance in todays environment to create a highly competitive healthcare facilitya facility that can improve patient satisfaction keep healthcare workers productive and professionally satisfied accommodate new technology improve facility image and competitive position But what informs their efforts? How do existing guidelines and evidence-based claims help healthcare professionals and designers reach effective solutions? What do they see in their professional practice that suggests how the hospital of tomorrow should look and run? The workshop will focus on these issues.

Intensive, Hands-on Planning and Design Experience

This workshop invites you to rethink the healthcare facility planning process and provides you an opportunity, literally, to test and put into practice your planning and design knowledge and skills. You will explore hospital environments with the people who use hospitals. Learn what patients consider important for effective functioning of healthcare facilities. You will participate with a diversified panel of care providers, patient advocates, and administrators. Gain unique insights critically important in hospital planning and design. You will explore tools for structuring effective healthcare environments. Discuss evidence-based information that you can use. The dynamic core of the workshop will be a day-long hands-on planning and design session. Plan to work within a team to develop solutions based on actual project requirements. A jury of healthcare professionals, planners/ designers and workshop participants will critique design solutions. Learn from diversified, highly experienced and qualified workshop leaders and from your fellow participants.

Who Should Attend

This workshop is structured to benefit individuals and organizations that are striving to improve healthcare facility environments. By attending, you will increase your proficiency in dealing with issues critical to achieving successful healthcare facilities, whether you work as health planner healthcare facility designer hospital administrator an individual in any way involved in hospital planning and design activities

Workshop Agenda
Monday, December 3
8:00 Registration
The Pyle Center 702 Langdon Street Madison, Wisconsin

8:30 Welcome and Introduction

Raymond Matulionis PhD, AIA Emeritus professor and program director, Engineering Professional Development, University of WisconsinMadison. More than 30 years of experience in developing courses for design professionals. Courses encompass a broad range of topics including educational, justice, and healthcare facilities. Doctoral and postdoctoral investigations focus on effects of the physical environment on human behavior.

Workshop Presenters and Leaders

The University of WisconsinMadison takes pride in featuring this highly accomplished group of leaders in the healthcare arena. They are excited to discuss with you their findings and what they have learned from their many years of experience. Today and in the foreseeable future the healthcare market will continue to be ever changing and dynamic. Your workshop leaders have been on top of it all and are willing to share with you what they know and what they believe are the present-day demands and what the future will bring.

8:45 Can Healing Happen Here Learning from the Patients Experience
How hospitals can do a better job in serving patients physical and emotional needs and how the hospital physical environment can contribute toward this goal Presentation and Discussion: Martha (Meg) Gaines JD, LLM Director and founder, Center for Patient Partnership, University of Wisconsin Madison Law School. The Center trains future professionals in medicine, law, health systems, and other disciplines in patient advocacy and patient-centered care. Cancer survivor, prolific writer and speaker on consumer education and empowerment in healthcare.

Agenda continues inside

Enroll online today! http://epd.engr.wisc.edu/webJ642

How to Plan and Design Better Hospitals

Agenda continued
10:30 Providing Optimal CareLearning from the Healthcare Practitioners Experience
How the hospital physical environment can support health provider activities and contribute toward worker productivity and satisfaction Panel Presentations and Discussion: Joseph A. Bellissimo MD, FACC A founding partner and medical director of Wisconsin Heart and Vascular Institute and medical director for cardiovascular services at Meriter Hospital, Madison, Wisconsin. Former director of nuclear cardiology, Meriter Hospital. Joseph M. Howell RN, BSN, MPhil, OCN Oncology nurse coordinator for the Lung Cancer Program, University of Wisconsin Madison, Paul P. Carbone Comprehensive Cancer Center. Formerly staff nurse in hematology/oncology, Mayo Clinic. Research interests include developing interventions to promote autonomy in decision making for cancer patients. Pamela M. Kuehl RN Nursing manager, medical-surgical-pediatric services, Fort HealthCare, Fort Atkinson, Wisconsin. Former positions include staff nurse of medical/surgical services, staff nurse of intensive care, and assistant manager of intensive care, Fort HealthCare. Member of JCAHO Task Force. Linda Wonoski RN, MSN Nurse manager, cardiac telemetry and cardiac intermediate care units, Meriter Hospital, Madison, Wisconsin. Former instructor in the nursing program at the University of WisconsinMilwaukee, School of Nursing. Has worked at a number of hospitals in Wausau, Wisconsin and Milwaukee. Panel Moderator: Joseph M. Howell (see above)

A Workshop for Hospital Planners and Designers

interpersonal conflict and facilitate group consensus. The activities that you will be involved in are also transferable to your organization. Evening Session Facilitator: Robert Shaver Faculty associate, Executive Education, School of Business, University of WisconsinMadison. A highly effective and experienced group facilitator, having served as facilitator for more than 1000 university and industry groups. Has been working in areas including customer satisfaction, motivation, decision-making, and management. Mr. Shaver comes to our workshop to demonstrate dynamic problem-solving and group interaction approaches to be used in our problemsolving sessions. The exercises will include work flow analysis, structuring of functional area relationships based on operational needs, evaluation and application of environmental influenceslight, sound, thermal/atmospheric aspectsrelated to task performance, patient and visitor satisfaction and care provider effectiveness. Problem Presenters and Design Advisors: Constance Nestor (see above) Terence B. Houk AIA, NCARB Lead architectural designer, HDR Architecture, Inc., Chicago. Has more than 20 years of experience in the healthcare industry. Project experience ranges from renovations in established community hospitals to large hospital replacement in urban academic medical centers. Project involvement includes Loyola University Medical Center, Northwestern Memorial Hospital, Rush PresbyterianSt. Lukes Medical Center and Advocate Southwest Hospital. Darrell Carlson AIA Vice president at Hammel, Green and Abrahamson, Inc. (HGA), Minneapolis, Minnesota. More than 25 years in healthcare architecture. Responsibilities include site planning, programming, medical planning/ facility design, design team leadership. Extensive experience in the design of heart hospitals, OR facilities, and patient rooms. Served as principal and project manager on numerous highly complex hospital projects. Una Alderman RN Assistant vice-president, cardiovascular services, Meriter Hospital, Madison, Wisconsin. Experienced nurse in obstetrics, cardiovascular services, and pediatric clinical services. Former senior director, cardiovascular services, University of Minnesota Medical Center; director, cardiac services, Sacred Heart Medical Center, Spokane, Washington; and nurse manager at Sacred Heart Medical Center and Medical Center Hospital of Vermont.

3:00 Tools for Structuring Effective Hospital EnvironmentsIdentifying and Evaluating Evidence-based Information for Your Healthcare Projects
Planners and designers tools for creating environments to improve patient satisfaction, upgrade healthcare practitioner effectiveness, enhance hospital image, and strengthen competitive position. This session will explore: What designers must know about hospital operations and diagnostic and treatment procedures in order to create physically and emotionally supportive environments for patients and care providers Impact of visual, auditory, and thermal/ atmospheric environments on patient, care provider and visitor perceptions, and hospital operations Impact of environmental influences on patient healing and health provider performance Presentation, Group Exercise, and Discussion: Constance Nestor FACHE Director of design and construction, Advocate Health Care System, Oak Brook, Illinois. Formerly associate vice president, principal and practice leader for planning, health sector, RTKL Associates, Inc. and principal, facility planning and capital resource management practice, Superior Consultant Company, Inc., healthcare consultants. Prolific writer, publisher and speaker.

8:30 Adjourn for the Day

Tuesday, December 4
8:00 Hands-on Problem-Solving SessionsResponding to Patient and Care Provider Needs Through Planning and Design
This highly interactive part of the workshop will challenge your design skills by providing you with an opportunity to be involved in hospital design based on actual project requirements. The workshop participants will be divided into design teams. Each design team will be assigned to one of several realworld hospital design problems. Each design team will be asked to develop a solution that will be evaluated by a panel of health professionals and designers. You will learn from experienced professionals who will be working with you during this part of the workshop and from the wealth of experience of other workshop participants.

5:00 Dinner at The Pyle Center 6:00 Special Evening Session A Dynamic Approach to Problem SolvingImproving Your Decision Making Effectiveness
During this session, you will have an opportunity to participate in several group activities that will set the stage for responding to challenges of the problem-solving sessions the following day. These group activities are designed to enhance participation, reduce

Please Note: There will be refreshment breaks and noon lunch each day at our conference center.

Enroll online today! http://epd.engr.wisc.edu/webJ642

Four Easy Ways to Enroll

Ann K. Klawiter President/chief executive officer, Southwest Health Center, Platteville, Wisconsin. Formerly vice president/administrator of Southwest Health Center. Has been involved as speaker at multiple national conferences. Recipient of BRIM Healthcare Leadership Award. Served as president of the Rural Wisconsin Health Cooperative. Edward Anderson MBA Project executive, Marshall Erdman & Associates, Architecture, Planning, Engineering, Construction, Madison, Wisconsin. Holds a degree in architectural studies. Has close to 20 years of experience in coordinating all aspects of healthcare project development, from concept to completionsite research, planning, programming, design development, and budget development.

Need to Know More?

Call toll free 800-462-0876 and ask for Program Director: Raymond C. Matulionis PhD, AIA E-mail: matulionis@engr.wisc.edu Phone: 608-263-3372 Program Associate: Sherry Daly Or e-mail custserv@epd.engr.wisc.edu

Phone: 800-462-0876 or 608-262-1299 (TDD 265-2370) Internet: http://epd.engr.wisc.edu/webJ642

n Course Information

Mail to: Engineering Registration, The Pyle Center 702 Langdon Street, Dept. 106 Madison, Wisconsin 53706 Fax: 800-442-4214 or 608-265-3448

General Information
Fee Covers Notebook, course materials, break refreshments, lunches, and certificate. Cancellation If you cannot attend, please notify us by November 26, and we will refund your fee. Cancellations received after this date and no-shows are subject to a $150 administrative fee. You may enroll a substitute at any time before the course starts. Location The Pyle Center, 702 Langdon Street, Madison, Wisconsin. If you must be contacted during the course, phone messages may be left for you at 608-262-1122. Accommodations A block of sleeping rooms for course participants is available at The Campus Inn, 601 Langdon Street in Madison (one block from our conference center). To receive the special rate of $104/single or $119/double plus tax, call 800-589-6285 by November 1, refer to group code #66662, and mention the course title. Room requests made after November 1 will be subject to availability. We have reserved a second block of sleeping rooms ($102/single, $112/double) for course participants at the Madison Concourse Hotel and Governors Club, One West Dayton Street in Madison. To reserve a room, call 800-356-8293 or 608-257-6000 and indicate that you will be attending this course under group code H0S1202. Room requests made later than November 10 will be subject to availability. However, accommodations should be available at these or other nearby hotels until the course date. Your enrollment confirmation will include other hotel/motel information.

q Please enroll me in How to Plan and Design Better Hospitals Course #J642 December 35, 2007 in Madison, WI Fee: $1195 Team Discount: $995 each when two or more enroll from the same organization q I cannot attend at this time. Please send me brochures on future courses n Personal Information (Please print clearly.) Name ___________________________________________________________________________________ Title _____________________________________________________________________________________ Company_________________________________________________________________________________ Address__________________________________________________________________________________ City/State/Zip _____________________________________________________________________________ Phone ( ______ ) _____________________________Fax ( ______ )__________________________________ E-mail ___________________________________________________________________________________ n Additional Enrollees Name ___________________________________________________________________________________ Title __________________________________________________________________________________ E-mail __________________________________________________________________________________ Name ___________________________________________________________________________________ Title __________________________________________________________________________________ E-mail __________________________________________________________________________________ n Billing Information q Bill my companyq P.O. or check enclosed (Payable in U.S. funds to UW Madison) q q q Cardholders Name _________________________________________________________________________ Card No. _________________________________________________________ Expires__________________ n

5:00 Adjourn for the Day

Wednesday, December 5
8:00 Design Solution Presentations, Critique and Discussion
During this session you will participate in design solution presentations. You will hear comments from healthcare providers and designers, your advisors during the previous days exercise. You will also learn from comments by your fellow attendees. This critique session offers you a unique opportunity for developing effective planning and design approaches in your practice as an administrator, consultant or planner/designer. Jury Members: (see bios above): Una Alderman Edward Anderson Terence Houk Ann Klawiter Raymond Matulionis Constance Nestor Session Facilitator: Robert Shaver (see above)

Continuing Education Credit: This Course

University of Wisconsin: 2.0 Continuing Education Units (CEU) American Institute of Architects (AIA): 20 Learning Units (LU) Engineering Professionals: 20 Professional Development Hours (PDH) Others contact your professional association for credit allowed.

3:00 Future Needs and Opportunities What Planners/Designers Must Do to Stay on Top
Constance Nestor (see above)

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4:00 Final Adjournment

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